A long time ago, in a galaxy far, far away, people used phones primarily to call each other. Strange, huh?
Today, in this galaxy, many of us depend on our phones to take care of everyday tasks like waking up on time, keeping track of our calories, and sharing photos and updates. Need movie tickets? Tap, tap, and done. Want to track your credit history and get free credit scores? Yep, you can do that, too.
Unfortunately, according to the FTC, apps don’t always secure the information they send and receive, and that could lead to serious problems for users. Two companies the FTC is focusing on today: Fandango and Credit Karma. The FTC says these popular services didn’t properly secure information sent through their apps — including credit card numbers (Fandango) and Social Security numbers (Credit Karma).
An app that does not validate its security certificate leaves users vulnerable to “man in the middle” attacks.
Planning a funeral can be challenging, whether you’re making arrangements ahead of time, or helping others at a time of need. The Funeral Rule, enforced by the FTC, gives you rights that can make planning a funeral more satisfactory. We recently updated our information for consumers about funeral planning.
Assistant Director, Division of Marketing Practices, FTC
Do you ever wonder how fraud varies from place to place? Why what’s big in one community might not have reached another? The FTC wonders these things. Then we go find out what’s going on – like we did last week in North Carolina, where the question was: what are the consumer protection issues facing immigrant communities there?
As part of the FTC’s crackdown on deceptive practices related to the sale, financing, and leasing of motor vehicles, Courtesy Auto Group of Attleboro, Massachusetts has agreed to settle charges that it deceptively advertised that consumers could lease a vehicle for $0 down and specific monthly payments. In fact, the advertised amounts did not mention substantial fees that the dealer charged.
There’s a new scam going around – and if your family name is from South Asia, there’s a chance you already know about it. If the scam sounds familiar, that’s because it’s been around for years, targeting one group, then another. Right now, the people being targeted seem to be from India and Pakistan; tomorrow: who can say?
Who doesn’t like a bargain? I know I do. And anytime I go to the beach on vacation, I head for the outlet malls. One-stop shopping for everything from clothes, shoes and handbags to housewares and home furnishings to luggage and more, with labels I know and trust. And at prices that can’t be beat.
The FTC’s Used Car Rule has been the law of the land since 1985. It requires used car dealers to post a Buyers Guide on cars they offer for sale. The Guide gives customers important warranty and other information to help them make an informed buying decision.
So when Abernathy Motor Company failed to display a single Buyers Guide on all of the used cars for sale at its Jonesboro, Arkansas location — even after the FTC warned the company about the violation — the agency said it’s time to pay the piper.
Assistant Director, Consumer & Business Education, FTC
At the FTC, we’ve been warning people away from foreign lottery scams for years. So when one of our colleagues recently got an official-looking mailer from Canada, titled “RE: PRIZE WINNING NOTIFICATION,” we turned to our own advice to check it out.
Some companies can be very sneaky these days. Especially when they buy lists of consumers’ phone numbers from companies that falsely claim those consumers have given written consent to get sales calls despite being on the National Do Not Call registry.
Attorney, Division of Privacy and Identity Protection
Most consumers know that creditors use information about them and their credit experiences – like the number and type of accounts they have, their bill paying history, and whether they pay their bills on time – to create a credit score, which helps predict how credit worthy they are. (And if they don’t, they can learn about credit scores at the FTC’s Consumer Center.) What most consumers don’t know is that data brokers offer companies scores for other purposes unrelated to credit – for example, for marketing, advertising, identity verification, and fraud prevention. Businesses use these scores to decide which transactions require further scrutiny, what offers and prices to offer certain consumers, and even in what order to answer a consumer’s customer service call.
Regional Director, Western Region, Federal Trade Commission
Earlier this week, law enforcement, legal services attorneys, consumer advocates and nearly 120 other people found common ground in Las Vegas. The Federal Trade Commission put together “Protecting Nevada’s Consumers: A Common Ground Conference” to discuss the consumer protection issues facing Nevadans. What did we learn? That Nevadans face some unique challenges – but many more are the same kinds of challenges we see across the region and country.
Ever hear an expert review on a news segment or talk show? The experts might recommend a number of products, and hey, they’ve tried out the products themselves — and they’re experts appearing on reputable programs — so they must know what they’re talking about, right? Since they’re portrayed as independent reviewers, you may be more likely to believe what they say.
What if we told you these experts aren’t always as impartial as they seem, and what you’re hearing might be a sales pitch?
Recent headlines about data breaches at retail stores and universities may have you wondering if there’s anything you can do to help protect your credit going forward. The Federal Trade Commission (FTC), the nation’s consumer protection agency, says the answer is yes. One option is a credit freeze.
As part of the Federal Trade Commission's ongoing efforts to stop scammers who target older people, the operator of a bogus precious metals telemarketing scheme that bilked millions of dollars from them is permanently banned from selling any investment opportunity under a settlement with the agency.