Avoid Credit Card Interest Rate Reduction Scams

The FTC is mailing hundreds of refund checks to consumers duped by a debt relief services company that ran an extensive credit card interest rate reduction scam.

The company, one of many shut down by the FTC, used illegal robocalls to pitch reduced credit card interest rates, and promised thousands of dollars in savings and a faster route out of debt, to boot. The consumer had to pay a fee in advance. 

The irony of this type of debt relief scam? Consumers could have called the customer service number on the back of their credit card, and with a little patience and persistence, had their interest rates lowered for free.

Protect yourself:

  • Hang up on unsolicited pre-recorded sales calls. The best way to deal with a robocall is to hang up. If your phone number is registered on the National Do Not Call Registry, you shouldn’t be getting these calls unless you have given a specific company permission to call you. Otherwise, the caller is a company that isn’t obeying the law. 
  • Don’t share your credit card, bank account or Social Security numbers, or any other personal information with telemarketers who call you out of the blue. Once a scammer has your data, they can charge your credit card for their own purchases, sell the information to other scammers and use it to commit other fraud against you.

If you’ve been a victim of a credit card interest rate reduction scam, file a complaint with the FTC. To register your phone number or report a robocall violation visit the Do Not Call Registry.

Tagged with: credit card, scam
Blog Topics: 
Money & Credit

Comments

How can we stop these card services calls. I have registered with the Do not calll for both landline and cell phone. I have reported to the Attorney Genersl of MN. Also my cell phone company has blocked up to 5 numbers for 3 months without charge. New numbers and more calls keep coming - every day - sonetilmes more that one. My cell phone is for emergency messages from the nursing home where my husband is. I want these numbers to stop. Please help stop these people calling. Our telephones are for private us - not advertising scam operations.

Scam artists and shady businesses don't always follow the law -- including the Do Not Call Rule. If you are getting these calls and can't get to stop, you might want to ask your mobile provider for a new phone number. Avoid giving the phone number out especially on forms and through websites. When you share your cell phone number with businesses they sometimes share that information with other businesses and with data brokers.

No! I'm sorry, but a citizen shouldn't have to get a new phone number to avoid these scammers. Besides, the scammer will find out the new number in no time. I want a politician to campaign, in part, on this phone scam issue. We need somebody who will promise to shut these people down, now.

I have a list of over 30 phone numbers and I agree that all US Atty Generals need to step in arrest every person in each call center. They can all testify against their superiors in exchange for 5 year prison terms. The superiors must pay back with 25% interest to a state charity and serve not less than 25 years in prison.

They are nothing more than customer service/sales representatives. The FL Dept of Agriculture and consumer services is in these offices 3-4 times a year.

The reps shouldnt do any time, they have a job and are not breaking any laws, the owners are

Many of the so-called "customer service/sales representatives" are rude, take revenge by calling more frequently, and have the audacity to curse people out who ask questions or complain. Hard to have sympathy for them. How about getting an honest job?

I've been looking for a contact number or email for Do not call registry.
I filed complainant on Do not call registry website for robocall and later I noticed I filed wrong phone number.
I misstyped last number.
I can't find contact number for correcting my mistake.
What should I do?

I have been filing complaints on these robocalls for a month straight...several calls a day. It is REDICULOUS that in order to stop them i would have to CHANGE MY NUMBER??? Seriously?? It is a lot of work to get your new number out to everybody that needs it. The Government should TRY A LITTLE HARDER to get rid of these low life scammers...I PAY TAXES and would like to get something out of it one of these days...

Hi, I understand your frustration. Unfortunately, many of these illegal calls come from outside the country, which can make them very difficult to trace or regulate. The FTC's action plan for combating robocalls is available at ftc.gov/robocalls.

If you get a new phone number, then you get even more calls. They get the list of new business numbers and everybody calls even more for credit card service.

I started getting these calls over a years ago. It started out a few a week now it is multiple calls a day. It is always a different number it is pointless to file a complaint nothing gets done. The usually start with "Hi this is____ with card services" I know there must be millions of people getting these calls a day and I don't think you are doing enough to stop it. It can't be that hard to follow the money trail and see where they originating from

I got so disgusted with "Rachel" at Credit Card Services after registering with DNC, pressed their #9 and asked to removed from their calling list, I bought an air horn. Now, I ask them to remove me from their list and blow the horn into the phone. It has not stopped them completely but they have dropped dramatically in numer and I am supporting an American company by buying the air horn!!!!

"Hi, I'm Jill from card services" This has been happening to me for over a year. I have spoken to them when they call and politely asked them to remove me from their all list. They politely hung up and the calls keep coming. Please investagate and squash them for I am at the end of the road.
Respectufully,
Jim

We should not share our credit card, bank account or Social Security numbers, or any other personal information with telemarketers...It may be risky.

Make the waste their time. Pretend that you are interested, and when they are really involved in it, start making fun of them. They will curse you. Keep provoking them. Laugh a lot; that seems to aggravate them. It is free entertainment. You may learn to enjoy it.
They do have your name and perhaps also your address.
XX

I do this all the time to them. I make them go through the whole thing, then tell them I don't have credit cards, which I don't. I have been called some nasty names. I say then don't call me cause I will press 1 and waste your time.

I had a company call me today, Financial Solutions, and tell me they were filing a lawsuit against me for being in breach of contract. After telling them in JULY (on a supposed recording for the FTC, so said their "legal dept"), that I ABSOLUTELY did NOT agree to anything and to NOT charge my card, they had the gall to call me and threaten me by first posing as a Visa Fraud Division rep! When I called the number the "Visa" guy gave me, I swear I was talking to the same guy for "Financial Solutions". When I told him that I did NOT agree to anything, he said "please hold while I talk to a manager, Christopher Bradshaw, he's monitoring the call". Not 5 seconds later the guy came back & said there was a mistake and that they apologize for any confusion/inconvenience. I told him I wanted WRITTEN documentation and he said I would have it within 3-7 business days. This is insane. I have been on the phone with Visa, my bank, the FTC, and the Consumer Financial Protection Bureau today trying to file a complaint. What they are doing is clearly illegal. I figured that out while on the phone with them in July. The FTC had a press release about the exact same thing from 2007. These folks need to be shut down! Unsuspecting older people or younger people will probably be scared into paying them at the threat of a lawsuit where they think they could lose everything!!

I had a new robo call spoofed phone call today 2/17/14 My caller ID showed USPS from a town a couple miles from mine. It used the same exchange as mine. I le my answering machine answer it the robo call started as soon as the answering was activated. It was the same old line about credit card interest.

I also got another one saying they had been receiving signals erroneous signals from my computer and offered to correct the problem.
I told him the problem had already been taken care of and hung up. I checked the number a it was from Peru. I found a scam that I hadn't heard of before.

My son who purchased a wedding ring at the cost of $7500 + and hooked into a 28% interest rate and not only that the sales person talked him into a bunch of insurance (life, disability etc) he has paid on this card for over a year and still owes the over $7500. And then they wonder why people go bad on loans and CC. It's sick and I will never use that store ever.

I have received these calls from Credit Card services. I am finding it hard to report them for they are phishing (fishing) numbers, from all over the US. When I call back sometimes I get the message that the phone number is not connected or I get a recording. Lately, I have been watching my caller ID and if I don't know the number, I don't answer it, but that haven't slowed them down. They are calling about 2-3 times a day, on my cell phone and my land line. I am on the DNC list, and I have followed the push 2 to be removed from their list, I have also tried to talk to the person and they hang up on me. One time I even pretended to have a high credit card interest and amount, they hung up on me, I guess I said the interest rate. Is there anyway I can do anything else? My parents are receiving the same calls and have tried the same things. They do not ask for a name of who they are calling also.

If you are on the Do Not Call Registry and you continue to get robocalls, the best thing to do is hang up. Pressing any number can lead to more calls. You can report illegal robocalls to www.donotcall.gov.

Maybe the FTC can ask the NSA where the calls are coming from?

Articles like this really annoy me. They do absolutely nothing except collect hits from people trying to figure out how to stop the calls. And the advice given is worthless to everyone. Hang up immediately and you will continue to receive more calls as they recall again and in addition sell your number because it listed as a valid number. Block the numbers? Get real. These are VOIP chosen almost at random, they are not real phone numbers. Try calling one back.

Better: answer the call, press one, spend time, real time talking to the poor sad soul so desperate for job she will scam people out of their credit card numbers. "Can you repeat that please? I didn't get what you said." Wait while i find my billfold... purse..... where is that d*n thing?" Make up numbers, starting with the actual four digit beginning, but those last numbers are well --- kinda worn out difficult to read. Wait maybe i should let my ____ (wife, son, uncle, aunty Betty...) talk to you. "Let me see if their home." Just right next door." Funny she's usually home on Tuesday mornings. "So explain to me again how this works"....

For the record, my record is 31 minutes. 31 minutes of an old ignorant guy bumbling around unsure of which of his ends is up. 31 minutes of an old guy who can't find his glasses then after he finds an old pair can't see past his nose, but loves to talk about the weather and cousin Fred who just died. The point is if this were even a percentage of their calls, or even the willingness to question, debate or argue, their call volume would plummet. Calls become time consuming and far less lucrative. Don't hang up, discuss.

A second irony, is that since my 31 minute record three weeks ago, i have not received a single call from "Card Holder Services". Thats probably just a coincidence, they have no incentive not to sell my number. But the point is do something that affects the company's bottom line, unlike filing a report to the FCC which only adds one more thing to do for some sorry over worked, honest bureaucrat.

Actually, if  you get a robocall the best thing to do is hang up the phone.

Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

Read more about robocalls here.

Our government has billions of laws & regulations. They monitor our every move and yet they can't seem to get "card member services" to stop calling our homes EVERY SINGLE DAY!!!! Come on folks, get with it.

I agree! I think card services us a terrorist group that dies this to gain money for their terrorist activity! The Gov. Should use the homeland security law's and resources to go after these ba$t@rd$! They took away our right with thus law, why nit use it to takeaway they're scam and out them all in gitmo!

Received a robo call from "card Services" and the caller id was scammed to read my husband's cell number. They have also scammed other local numbers
.

Today I received a robo call offering to lower my credit card rates, and the caller I.D. showed my name and home phone number.

Received the same call with name and home phone number. Got a person on the line who became very argumentative. Called my credit card company who verified scam and said if they ever were to lower interest rates, I would see it on my statement and they would NEVER do it over the phone. In the off chance they had to contact me, they would have ALL my info and would give it to me and not ask me for any. BEWARE

Does not make much sense that the NSA and Verizon can track each and every phone call going to and from my Verizon phone but NOT 'credit card services'. WHAT?

Have been given the run around by Verizon reps regarding as well and also tried not answering and or not pressing one and then asking to be removed nicely and not so. fcc registered and updated and nothing dictated by Verizon to do helps

Only solution since this company is obviously being permitted to engaged to act is to get rid of the phone service altogether.

Sorry, the FTC will never help. The cost of actually doing their jobs isn't worth their efforts. It's only an "inconvenience" for us regular humans, after all. PSH! Just hang up? Block every one of the dozens of numbers (and sometimes pay to do so)? Change our number?? All I hear in those extremely ignorant suggestions is a sad attempt to deflect responsibility. Makes me wonder if lower-level gov officials have some magical phone service where this doesn't happen.

FTC... DO. YOUR. JOB.

I just received a call from the credit card company trying to lower my credit card bill, first I do not have any credit cards but the most disturbing was my caller ID, IT WAS MY HOME PHONE CALLING! How can they use my phone to call ME????

I try to figure out how they do that, too. They fish local numbers that are similar to ours. We got called with a phone number from the neighborhood which is actually registered for that family. It makes me think they will use my number, too!?

I keep getting the calls and the number is a few digit off from my own phone number - 480-899-1145 AZ KIDNEY DISEA - I push 1 and try and get my cards lowered, problem is I have no credit cards so I just play along. I think the she is wise to it now all I can get out is a hello or yes and then that black bitch hangs up on me.

I just heard about a great tip! When you see the same fake caller ID play the sound of a fax machine and it might automatically delete your number from the system! Now I just have to figure out what device I can record and play it back in time...

Walker, I've accidently left my fax machine on (which uses my house number) so when these scam artist called they got the fax number. Thus didn't deter them however and the continue to call every day! FTC says not to pick up the call, well if you don't pick it up they call mire often! Today they called me using my phone number! Robo calls should be illegal and devices that can "trick" a caller id into seeing a number that is not actually where the call is coming from should also be illegal!

The FTC's advice is to hung up the phone. This is from the blog above:

Hang up on unsolicited pre-recorded sales calls. The best way to deal with a robocall is to hang up. If your phone number is registered on the National Do Not Call Registry, you shouldn’t be getting these calls unless you have given a specific company permission to call you. Otherwise, the caller is a company that isn’t obeying the law.

Today received my usual call from Card Services. But my caller ID said the incoming call was from ME and it showed MY phone number. Puzzled I picked up the receiver and it was good old Card Services. How did they flip that back on me. All the technology in the world and communication privacy is non-existant.

I have received phone calls on my cell phone from Card Services for over a year now. All of the numbers displayed have been bogus numbers. Since none of these numbers represent the actual number generating the call, it is almost impossible to determine their origin. I would think that the FTC would bait these callers, keep them on line, and trace the call to determine who is making these calls, and fine them appropriately. Personnally I have recorded and blocked over 100 numbers from these individuals in the past 6 months. I have assigned all of my contacts with their own ring and assigned all 'unknown' callers with a silent ring. This really defeats the purpose of having a cell phone in some respects, but it stops the annoyance calling.

The fact that these companies can ignore the Do Not Call law without fear of penalty is a disgrace. I receive so many of these call that it is interfering with my activities (I do some work from home and of course have my cell with me). Recently my caller ID indicated that one of the callers is calling from an "out of service phone" in my neighborhood. That can't be.

The suggestion that I should change my phone number is ridiculous. There is a large number of people that I communicate with often that have my present numbers. The time needed to notify them and have them change numbers would be tremendous. I can only imagine the tremendous problems that would occur if everyone receiving these call began changing their number. I suspect telephone communication would virtually cease.

The lost time / the cost to the American must be tremendous because of these unsolicited calls. It's time the government improved the enforcement of existing laws.

Ok folks, I made them stop. Had tried everything, wasting their time; pretending to be an investigator; even once successfully getting a callback # from some dummy by saying I was on a work phone can I call you back?

Here is the one that scared them off, probably got my number carefully deleted, I only did this one time: When CARD SERVICES called and asked me to press 1 to speak to a rep, I started rapidly talking as if I were an agent talking to another agent, so when the CARD SERVICES rep got on the line she got the impression that she had somehow tapped into an investigation conversation. I just kept on talking, like this:

Me: "Looks like we got a live one here....yeah....dead number out of Montana....uh-huh, right, same deal....Florida....yep....classic robo....you got this?....hang on....locating.....what....gimme a sec...gonna be slam dunk...."

CARD SERVICE rep: "Hello, hello? This is Card Services, would you like a lower interest rate? Hello? Hello?

Me: (continuing uninterrupted while rep tries to talk)...Ok 614 this is perfect, got one in Florida for sure, Miami, also Chicago, that same outfit on Lake Shore Drive...no...let me check...uh-huh...yep...get this quick...if they roll now they got em...no sir...let that one go for now we don't have triangulation yet go for the Miami, it'll be a turkey shoot, get on it..."

Rep: "Hello? (silence, listening, line goes quiet, then male voice, probably supervisor or senior scammer comes on...)

Me: "....you got that?...Sweeeeet...how many?...no warrant needed this is a security issue just kick it in...wait...got a couple more here...same deal...Florida mostly...also Montana, Portland Oregon...they're biting like spring trout...this is a good number...what?...."

Rep supervisor: (silent, listening carefully, hangs up)

I have not received one CARD SERVICE call since. Not one. And I was getting at least five or six a day before this! Takes some theater skill, but it works. I think it made them think that my number was some "honeypot" number set up by the govt, and they had lucked into some one-sided connection where we couldn't hear each other and they were hearing one side of a sting operation. So they made sure not to call that number again!

Those folks are in another country building a database which they will sell for big bucks. All online search engines do it regularly!

Why is the FTC so inept and UNABLE to shut this group down??? It is the same people over and over and over again causing millions of Americans grief with calls and filled up mailboxes - I get at least TWO calls per day from these morons and they are relentless - why is the government so powerless to do anything for the people?? WHY??? The only thing you do is post a warning?? Really?? It is like warning, approaching this guy in the photo will kill you, so don't open the door when he knocks.

I never give out my numbers and still they find me. Today it was a landline from New York. Is there any way that I can make computer calls to these scammer numbers that would repeat dialing until the scammer's number is useless? I'm talking about dialing their number for days and weeks on end repeatedly so they give up on that number

I just filed yet another complaint for card services calls. Now they've called me again and the caller id had by home phone number and Mt name listed as the caller! How can they do that and what if someone else gets thus call and ut shoes my name in the caller id!? Very scary!

I am so tired of the calls, three or four times a day. Today I talked with a live person and told him to please stop calling me and hung up. He called back from a different number and told me to get #@%@@# in the A$$ and that he hoped I died.

Got another call from "card services" but this time with my home phone number on caller ID. How do they get away with this? It is now at the point where authorities should be able to do something. I usually just hang up but because my # came up I decided to press 1 and talk to someone. I asked them to please remove my # from calling list. The guy, who had a foreign accent insisted on asking me why I didn't want lower interest rates on my credit card. I then had some choice words for him and hung up. Any suggestions on where to take this? If all of us wrote or called the same place, maybe we can stir something up.

Adam ..is one of these services called SCS...

I got a call from my home number as well but it was "Rachel" from credit card services with the last and final call. I wish it were the last and final. My number is listed with "Do not call" as well. Absolutely ridiculous. How is it they are able to make it look like I am calling myself or one of my neighbors but actually it's a scam.

I have received 3 calls this week from different credit card scams. With all the technology out there, why can't these people be stopped? I am on a Federal and Florida Do Not Call List.

I get these calls up to 5 times per day. I have been logging them for over a year. I caller ID shows anything I don't know, I disconnect the phone (I can still use my DSL line). No matter what you do, their system will still call.

708-232-6523 is a scam credit card reduction call.They said they were from Barclay..We got disconnected when I did not owe any money to anyone.BEWARE cannot call back this number.HANG UP!

I just received a call from 845-336-4436 asking me to give them all my credit card numbers and expiration dates so that I could get lower interest on my loans. I wasn't going to give out any info, but wanted to see how far they would take it. The phone got disconnected when I asked them what cards they already had on file, he told me a visa was at the top of the list, and I replied that I didn't have a visa. Who can I report this call to?

You can file a consumer complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint. If a trend is detected the company could be investigated.

Leave a Comment

Comment Policy

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.