FTC’s Complaint Assistant: we’re going mobile

If a business doesn’t deliver on its promises or someone cheats you out of your money, the Federal Trade Commission wants to hear about it. Our new Mobile Complaint Assistant at ftc.gov/complaint makes it possible to file a complaint using your smartphone or tablet. Like the desktop version, the mobile assistant asks a few questions related to your complaint, and invites you to tell us what happened. You decide how much personal information to share. Every complaint is entered into a secure online database that the FTC and our law enforcement partners use to spot trends and build cases.

So now, if you get a letter that claims you won a prize, a call from a debt collector that just doesn’t ring true, or a credit card charge you didn’t agree to, go to ftc.gov/complaint on your mobile device and let us know. By the way, if you placed your phone number on the Do Not Call list and you’re still getting telemarketing calls you don’t want, report it at donotcall.gov. And to stay a step ahead of the latest schemes, sign up for our scam alerts.

Note: We edited this post to update the URL for Mobile Complaint Assistant on May 9, 2014.

Blog Topics: 
Money & Credit

Comments

Thank you for giving us a place to convey our anger for scammers, thieves, etc.

THANKS for all YOU FOLKS DO.

My Fico had dropped my credit score for paying my bill off in full. They said they are using my peers to generate my score. Suze Orman is promoting off My Fico if you pay your balance off in full My Fico is rewarding customers.

I am complaining about unclaiming money. I did not received any unclaimed money and they are getting money from my bank. I told them to close my membership but still they are getting my money in my bank, that why I am a problem bank. Please I want my money back. I appreciate it very much if you can help. Thank you very much

On 22/04/2014 I ordered a trial use of Dr Ho TENS machine from TVshop Port Melbourne, costing a refundable $19.99. I returned the machine one week later and followed the journey to its destination via a Post Office Tracking Number. I notified TVshop that the goods were being returned, and I was offered a large discount if I retained the machine. I declined. On both 4/06/2014 and 29/06/2014 $64.00 was withdrawn from my credit card account. Tvshop rang me and insisted that unless I submitted my tracking number and my post office receipt to them I would be forced to pay a total of $340.00 to them as they had not received the TENS MACHINE.
A week after the Tracking Number announced that the parcel arrived at its destination,I destroyed the number.
I did not have a post office receipt for I used my own stamps.
Yesterday I received a letter from Brand Developers
Aust. Pty Ltd. threatening me with "Collections Actions" unless response is received within 21 days.
They did not ask for the Tracking Number until 3 months after the return of the Tens machine!!!!!

The general Post Office in Perth stated that my complaint is voiced by many clients each day, but most people do not know where to complain.
May I thank you in anticipation of a helpful reply.

You can file a consumer complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint. Sharing your experience in this blog is good because it helps others learn from it, but it is not a formal complaint. Watch this video to learn more about how to file a complaint with the FTC and why it matters.

Please be wary of any telephone call that says they are the IRS and asks for personal information! The call comes from area code 716. They will not name your name, but they will ask you to call them back and they will give you a "case number" to refer to when calling back.

Leave a Comment

Comment Policy

Read Our Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system, and user names also are part of the FTC’s computer user records system. We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.