Getting Your Money Back After a Tech Support Scam

If you’ve ever had a virus on your computer, you know what a nightmare it can be — a slow computer that crashes unexpectedly, your contact lists getting messages that you didn’t send, your online accounts vulnerable to hacking.

Perhaps just as frustrating as a virus infecting your computer? Paying someone to get rid of a virus that isn’t there.

Here’s how it happens: Scammers call and claim to be associated with a well-known tech company like Microsoft. They warn you that your computer is infected, and that you must act right away. They might even post fake tech support ads in online search results to trick you into calling them.

Once they’ve convinced you that there’s a “virus,” they ask for remote access to your computer to get rid of it — for a fee.

The good news? The FTC has cracked down on these scams, and continues to investigate and prosecute them. But that’s not all: if you lost money to one of these tech support scammers, some credit card companies are making it easier for you to get your money back.

If you paid for bogus tech support services with a credit card, call your bank or credit card provider now and follow their instructions to dispute the charge. The credit card provider will open its own investigation to determine if the caller lied to get you to pay for the “repair” services, and will contact you within two billing cycles with the results of the investigation.  

For more information, check out Tech Support Scams and Disputing Credit Card Charges.

Blog Topics: 
Privacy & Identity

Comments

Got three phone calls in the past 24 hours, shows up as Food Bank NYC , I live on opposite coast, from this number 212 -777-3456, I finally answered this last one. Man said I had computer issues with Microsoft Windows, very heavy accent hard to understand. I told him I was not interested and to remove my number from their calling list.

Hi My name is Kevin Simesson!

I dont know if you can help me in any way and many cheated people around the world.

There is a website that are cheating people on the internet and theire website is mixchemstore and theire mail is info@mixchemstore.com

I ordered some products from there site and paid 700 USD but dident get any products, they wanted me to pay more for custum clarence but i dident do that ( 1350 USD), i did not pay that so they did not pay my money back.

I contacted EC21 and they helped me to confirm that they are a cheating site and they put them on the blacklist yesterday.

I hope that you can stop this cheating site so more people want be hurt in the way that i bean, 700 USD is much money to loose and i belive that they will not stop cheating people.

I have attached evidence with mails beetwen me and this company, there are also a recipiet that i have paid them 700 USD by Western Union.

Yes i feel very stupid, i should checked the site first.

I hope that theres is some possibilities to make this disepeare from internet for ever.

I wish you a merry christmas and a happy new year.

I hope that you can help eme get my Money back!

Best regards Kevin Simesson

This happened to my parents recently exactly has you have listed. The bank was able to dispute the charge and refund my parents' money but the problem is now that the scammers continue to call my parents saying they owe them the money. They are relentless with the calls. It has upset my elderly parents very much. I hope the FTC can catch these people

My parents called me this evening and told me that this has happened to them. They keep getting calls after they told the scammers/hackers to stop calling. The scammer have told my parents during one of the recent calls they are the "bad guys" and will not stop until they get more money from them. My parents are upset and don't seem to know what to do.

Have them contact the local non emergency to open a case with cybercrimes, due process will sent it up to etc as evidence against and have your parents tell them if they continue they WILL be prosecuted.

I rec'd a call @ 6:00am this morning from a women with a heavy Indian accent. I usually do not answer from strange phone numbers, but was concerned with the time of the call. Claiming a virus with something that we downloaded last night.
Never gave her a chance to ask for money or info. Wished I had told her that I was the police and we were tracing her call.

received telemarketing twice this week, both in early morning, 7:40 and 6:45 AM. both from India phone #3249 1-3249.

Received a phone call while at work from a heavy accented Indian man by the name Of ROBIN..he had claimed that our Company computer had many Trojan virus, and would take care of this problem by deleting the virus and installing a protection plan at a high price, he said that he would need to do this immediately, there were no purchases made from this phone call. That is not the issue here. The issue is that these people claiming to be Support Technicians that prey on unsuspecting innocent people need to be STOPPED. These Scammer's need to be stopped. Our company computer was having issues the same day we received this call from ROBIN located at Support Plaza Technical Support (WARNING! FAKE WEBSITE!) and phone number USA 1-866-856-4811. They use remote control on your computer while delivering a virus and gaining access to private information.I also hope the FTC can catch these cyber criminals.

I just received a phone call less than 20 mins ago. The guy said his name was Charlie and he's from CA. (My caller i.d. says from "Washington"). Charlie said that he was from Windows software and that I had several viruses on my computer and that he can help me if I "opened up my computer". Charlie had a very heavy accent and didn't sound like American to me. He knew my name, but when I responded "that's not even my name", Charlie hung up on me. I tried calling his number back..425-668-9652 and had no luck.

The Fake Windows Support techs are now calling the Maryland suburbs of Washington, DC area. Called me several times in one day. Tried using different people and disconnected me several times. Couldn't get me to go to my computer. I told them that I couldn't get to my computer and would call back. Oops...call disconnected. I asked which version of Windows..XP? Oops... Call disconnected. This phone tag went on with different senarios most of the day.

Received two calls today, he says Ryan, 516-213-4878, says he is from Microsoft Security and needs to look at my PC. Comes across the caller ID as Unknown Person/Phone Number, am able to hear other people speaking in the background.

I received a call from Ryan Phone number (218) 393 8103 He said he was from Microsoft.He did the same thing to me and I was told that he was able to see the problems with my computer from Microsoft.That he was able to fix the computer for $135.00 There was charged $99 after I told him I would like technical service for 3 years to fix my computer for problems. He charged me $99.00 to my credit card and never sent a receipt for the service that I requested. He is a scam and he called me again and said he never said he was from Microsoft. I am 73 years old and understand English. He is just an offshore scamming company and goes under many names I- Tech NIAS Solution etc.

I got scam by a company claiming to be with Comcast cable some kind of promotion co. Put 200hundred dollars on a green dot card will upgrade service guess what I got taken. What goes around comes around. Love to meet up with these cowards. Stay on your toes out there. Good luck

I expierence this scamm,they use a military man,i want to get back my m0ney,but h0w,wel 0nly g0d kn0ws

Do Not let anyone from a company called ETECHPRO gain access to your computer. Plain and simple they got me this morning. Dumb on my part but with all of the call centers going overseas you don't know who is telling the truth and who is lying. Dell and Microsoft do not and will not call you about a computer problem. Scam all the way. Closed my accounts and had Dell scan my computer for malware and viruses. They said it was clean but time will tell.

Have received 5 phone calls from someone w a thick accent from 1 661 748 0241 who claimed to be tech support for Windows. Wanted me to purchase computer support from company KBK Support2URPC. They directed me to support2urpc and wanted me to enter my personal information. I did not do so. Received same call from same sounding voice 4 times. The fifth phone call was from same voice with different name who then told me he was calling to refund my money (that I had not given him). When I told him I was reporting him to BBB, he began singing "I want to f**k you".

My parents just got scammed for $2400 from a company called Helptech 24/7. They are claiming that the internet service will be be turned off unless they can get remote access to the computer. My father was very upset about this and gave them access. I am still trying to figure out how they got him to send money via western union, but I'm really pissed off and I think Western Union should have a policy in place that double checks where money is being wired to. Seriously, a 70 something person comes up to a desk and wants to wire that type of money to a strange address I would question what it was for. PLEASE get an alert out on this.

I got scammed by 365Tech support to the tune of $750.00.
They got my info from my LINKED IN account. Could not sign onto my hotmail account and when I searched for tech support the search immediately hit in their bogus site. Disputed this charge on my VISA and initially was re-imbursed but 365Tech fought back and my VISA reversed their decision and I had to pay. I will be canceling this VISA card, to say the least. Ultimately cost me over $500.00. They had access to my computer and it took me a week plus a virus protection plan for my MAC as well as a complete diagnostic by BEST BUY's GEEK SQUAD (and I sincerely thank these people, they were awesome!). Lesson learned....at MY EXPENSE.

I also have been a victim of the above call from an Indian accent that says they are from Microsoft and will fix my computer. I managed to get past this event now the recent scam is to call and say that they are behind the bar and need to refund the amount they took from me and they need my information in order to send me a money order for the amount. Can you believe that I fell for this and again and once again became their victim!!! There must be some way to stop this! I called Charter my phone company and they said that phone numbers can be blocked by entering the number and then enter star 60.

were they called Live Tech. Support? I purchased a program for my sister and they have notified her that they were no longer able to service her computer because they are not able to work with Windows. They want all this information from her and then me as I purchased it so she gave them it, they informed her that she did not have adequate money in her account.
what did you do and did you ever get a refund?

I to have had calls from these people. The most recent one was tonight. They said they were with the better business bureau and the Federal Trade commission. They wanted me to print out paperwork. I told them I no longer owned a computer and they would have to send the paperwork through the mail and I need proof that they were connected to these agencies. They hung up. Maybe now I won't hear from them any more. I have 2 numbers that they have called from one in Washington 425-668-9652 and the other from New Orleans. La 504-208-4234. Guess they will try anything. Trying to locate the number for the FTC to let them know that they are being used in the scam now.

I to have had calls from these people. The most recent one was tonight. They said they were with the better business bureau and the Federal Trade commission. They wanted me to print out paperwork. I told them I no longer owned a computer and they would have to send the paperwork through the mail and I need proof that they were connected to these agencies. They hung up. Maybe now I won't hear from them any more. I have 2 numbers that they have called from one in Washington 425-668-9652 and the other from New Orleans. La 504-208-4234. Guess they will try anything. Trying to locate the number for the FTC to let them know that they are being used in the scam now.

I have been getting calls at all hours for the past 3 months from someone with a heavy Indian accent with a lot of noise in the background from other operators. They also insist that my computer has a virus. I have asked them numerous times to lose my phone number. I don't have caller ID but by backtracking on my phone (*69) I got their
calling number: 555-335-4567. Is there some way to permanently block this number? Thanks

Could not get into email and new one starting over without contacts or anything I had on it before so called the number at the bottom of the screen for customer service with microsoft. Their payment to rework after hacker got in was 239.99 made payable to VAP Blaze and gave confirmation number 13348000239. They can be contacted at 800-218-8589. I am kept out of some of my C drive lists and one of my bank accounts and cant get help until tomorrow...Are they legit and with microsoft as I was the one that called the number at the bottom of my hotmail page.

I received this call Monday, December 16, 2013 at 6:50 AM. It was from a person by the name of Rynn Snith who said he was calling from Microsoft Certified Technical Department. He said is this and gave my name and my home address. He said "Microsoft has been monitoring my account and they are seeing a series of Virus Alerts and Virus Error Reports on my computer. They fear that there is a foreign hacker trying to get into my computer and it may crash at any time. If I will please turn on my computer so they can see what these alerts and reports are all about." I said where are you calling from and he repeated Microsoft Certified Technical Department. I asked, where is he located and he said India. He spelled his name for me. I said how do I know you are who you say you are. He said if I would please turn on my computer and he could verify. I said, no give me a number I can reach you at. He gave me the telephone number in 2 digit sequence 30 34 02 04 00 which comes out to 303-402-0400. I told him I would call him back. He said he can verify my computer by using the CLS ID # - do I know that number? I said no, what is it. He gave me the number. He said the way I get to the CLS ID # is to click on the Microsoft window and the R key at the same time; then click on CND; then click enter; then click ASSOC; then click enter. He said that that is a confidential number and only two people should have it – Microsoft and me. He asked again for me to turn on my computer before it crashes and before the foreign hackers get to it and so he can see about the viruses. I said I would call him back. He said I didn’t give you my toll free number. I asked what is it and he said hold on, he was still there, I said what is the toll free number and he again said hold on and then he hung up.
Scary – called my IT Dept at work when I got here. They said they weren’t aware of this one but it seems like a scam.
I googled 303-402-0400 and this is what came up – they are like Ticket Master.

Choice Ticketing
(303) 402-0400
1200 28th St Ste 305
Boulder, CO 80303
I called them and they said I assure you that we did not make this call and don't know anything about it.

my pc was frozen, could not turn off. Unplugged and restarted. Very soon after got a call on my cell from "microsoft" worker with india accent. Could barely understand him. Told me my computer had been hacked and talked me into helping him get into my computer to find out what "they" had done. Reassured me with phone number and website selling "microsoft"repair ware. Said my pc was 89% corrupted and was going to get his supervisor on the phone to help me. Same voice, different name. Said I am unemployed and can't buy anything. Went to my bank, changed cards. Took computer to reputable repair shop and they confirmed he was a crook. All he got was my interests on pinterest. What a jerky way to make a living. Screen all calls, if it's important they will leave a message. India or africa accent don't accept and don't call back!

Just got a call from 212-055-3557 caller ID says New York Caller. Heavy Indian accent trying to tell me my computer has a virus and needed to be fixed right away. I hung up told them I did not have a problem. These people are actively scamming. This happened 12-18-2013.

I am amazed that people actually fall for this. I get this call monthly, I lead them along and waste their time so they won't have time to call others. Then I ask them when you talk to your parents are they proud of you? Our child is a scammer!

On Jan 10, 2014, my neighbor got a call from someone claiming to be Microsoft Support Center who said his computer was infected was a virus and was interfering with other computers. His credit card was charged for $99 by All Time Tech Support. The also have a bogus website. His computer locked up after they "worked" on it. Beware of unsolicited calls claiming to come from Microsoft tech support or Microsoft support center. Microsoft never makes calls like this unless you first initiate a call to Microsoft about a problem you are having.

TECH SUPPORT SCAME is alive and well want to get into your computer and fix virus. What else do they get while they are in there.? Tech Resolver 877 502 3467 Young woman with an accent indicating possibly India calling from 212 712 2122. Said I would call back and she gave me the 877 to return call.

These guys actually hacked in somehow. When I couldn't sign in to email account a window opened with 1-888-560-8264. I thought I was speaking with security and they managed to get me to buy services. Worst part is they have several numbers from which they called: 661-748-0241 & 888-464-4450.
When I confronted them with my security concerns they told me NOT to call credit card company. They are relentless and should be in jail. The caller (s) gave names such as "David", Justin" etc...all with very heavy accents. Have closed accounts and blocked calls.

Yesterday a woman with a heavy India/Pakistani accent called to inform me that she was from Windows and every time I went on line I was sending out malicious emails. I asked her if she really thought I believed what she said. She said I should because she could shut my computer down. I told her she was lying and was going to hang up She said okay, lose your computer. Her number is 212-712-2122, but it traceds to a Verizon Land Line in NY which I already knew, but reverse lookup on Whitepages.com wanted to charge me for the name and exact location.Another scam to me. I wish I could charge them money on their credit card. There are a million people out there trying to scam you...

Got this call today (in Southern California. I don't have caller ID and reverse call back didn't have it, but the scammer told me he was calling from 1-800-490-7454.

My gmail was sending out random emails and googled a "certified gmail specialist" and someone got one of these Indian POS. These guys proceeded to tell me that hackers were currently stealing all of my crtical information and they needed to be stopped immediately. I ended up charging my credit card 300 usd for them to fix my computer for one years service. After thinking over this irrational decision a few hours later, I realized I had been scammed and called my credit card company to refute the charges. They were very diligent and I got my money back. The problem is after one year (almost to the day) I still continued to receive these calls from these Indian POS'. One call in particular, he told me that I had viruses on computer and that I needed to pay them to take care of it. I asked the guy to call me back in a hour after I took my machine to the apple store for a second opinion. Never got that call back. I ended up deleting my computer and storing all my information on a external hard drive for safe measure. I got several of threes calls after this, then I just blocked the number.

hook line and sinker. I fell for it all.like many others I got the phone call. they said they were from Microsoft and had been monitoring my computer and found numerous viruses fell for it all even after asking all right questions. gave them access to my computer. kept telling them that computer wasn't fixed.they called back yesterday and said they were sorry they couldn't fix the computer and wanted to refund my money plus 100.oo for my troubles. I fell for it and gave them access again, they said they would show me the transaction. they ended up putting 2,500.00 in my account and then called back a few minutes later and told me I had to go to western union and pay them back the 2,000.00 they over paid. they gave me a name and INDIA send it too. I didn't do it in time and wasn't going to anyway till I called my bank and credit card company. I checked my bank accounts today and they took the full 2500.0o from another account deny they took the money and now are harassing me and threatening me. I have closed all accounts and waiting for what's next! they of course got my I.P. ADDRESS and trying to make it look like I made the transactions.

You can file a consumer complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint. Watch this video to learn more about how to report a scam to the FTC and why it matters.

Got a call from 234554321 several times in the last few days, it's not a whole phone number so finally decided to answer it today. Heavy Indian accented man asked for me by name then went on to tell me it's time for my annual scheduled maintenance. I asked what company he works for and could not understand him, I say my pc is fine. He says you may think it's fine but just let me have a look, I say nope, he insists I let him look at my pc so I said what kind of idiot do you think I am? I know about about you scammers and there is no way you are gaining access to my pc and hung up. Had to have a little fun with the guy but watch for that number it calls me over and over on my cell.

Reading these experiences makes me feel a lot less dumb! I own a Xerox Printer on a maintenance contract. Fri, Jan. 10 I called Xerox to tell them my printer was down. As usual, they said they'd have a tech call me. Monday afternoon a tech called me. He did not say he was "from Xerox" (first clue), but he did say, "I'm calling to fix your printer" (heavy India accent - not unusual for Xerox techs). Asked for remote access (again, not unusual for Xerox). Then convinced me my OS was so old and infected that it wasn't communicating with my printer. Yep - hook, line & sinker. I own/operate a print shop and my Xerox printer is our bread and butter, so I believed him and bought Windows 7 for $200, and was promised 6 mos. free support. "Frances" at PCSupportNerds ( 1-800-246-7990) and "Adam Lawson" bungled my system up so bad, I couldn't do anything for 3 weeks!! The first week I called everyday, sometimes 2x, to have them fix something. The next week, NO SUPPORT! Adam asked Frances if he promised me support and (of course) Adam denied it. It cost me another $200 to have MY geek fix everything, not to mention the income I was out by being down for 3 weeks. Xerox, of course denies they had anything to do with it, even though I asked repeatedly, "How did they know my printer was down? How did they get my number?" I suggested (and I'm sure it went into File #13) that they re-check their security, becasue someone hacked 'em or someone's selling info.
PLEASE PLEASE pass the word and tell everyone you love to BE CAREFUL!! Ask questions, get names and numbers, hang up, call back, demand something in writing, check with Windows, Xerox, any related (or quasi-related) company!! My banks says, tough luck, you authorized it, you own it. "I can't get no.....satisfaction"

564-578-5465 called again and wanted to "FIX" my computersaid they were microsoft, last time they called they used a local computer store name, and this time I told them I was away from my computer, last time I told them it was out for repairs, 1st time I asked them what operating system was I running and he said windows ;I said wrong I'm running linux and he hung up. I don't give out info to callers that call me , I don't trust what the caller ID says, they are spoofing a lot of the time, why they get by with that I don't understand, a terrorist could use spoofing, and taking my computer hostage would be a form of terrorism to me.

Got a call from 'Tech Plaza' claiming my computer had several infractions and that he needed me to be in front of my computer so that he could gain access to fix the virus. Guy had a heavy perhaps Indian accent. I asked him several times what company he was with and what his name was and couldn't help but keep giggling the whole time at how ridiculous the whole scam was. He asked me why I was laughing before he hung up on me. His number appeared as unknown caller on my call display.

Received a call from Indian accented male who claimed to be from windows technical department. He stated I had a virus infecting my computer. His call back # was 543-21. Since I was at work I told him to call back at 8pm. I called my tech dept at work who stated this is a scam. When they called back I asked for a their phone # he gave the following 1212885880. When I called the party answered windows technical dept. the number was incorrect.

My 84 year old mom was scammed by these guys from tech resolver and they did get full access to her computer using ammyy software. She did get this information: there phone numbers 1 845 262 3348 & 1 877 502 3467. Name Bill extension 1011

Receiving calls fr people claiming to be from Microsoft. Always have a foreign accent. Picked up the phone and a man says he's fr Microsoft and he's calling about my computer, I say what computer, he hangs up. Received a call today fr a woman, same phone number only it's not a phone number really saying she was calling about my computer. I said stop calling w trying your scam or I will report you, she hung up. The fake ph number is 325-000-0000 and says its from New York. Have had two other calls I didn't answer from that number.

As a veteran spam fighter and well known geek, I wasn't about to be taken by these guys. I received a call despite being on DNC about 3 weeks ago, another one today. I let them walk me to even viewer where they claim anything listed there is a virus (even the defrag notice, I asked). I finally got tired of hearing them tell me they were from Microsoft and that I had a polymorphic virus that only they could fix. I explained that I was not impressed and they should be ashamed of themselves for ripping off unsuspecting people with bogus claims. The guy gets a supervisor who tells me that "you don't f***ing know anything" and hung up. I received another call later in the day from another number with the same claims. I explained I was on the Do Not Call list and he began to argue about how he was helping me. I told him I had reported the previous call to the FTC and he said "you just go to hell then" and hung up. Since I have had two more calls from the same number but with only a recording that says "goodbye". I would love to get these guys. If I knew someone at the ftc would take action I would sacrifice a spare pc to let them "fix" it while being tracked.

I just received one of these calls. I am not very computer savvy but I am very cautious when it comes to unsolicited calls or the internet. Like all the others here, a man with a heavy Indian accent said he was from Microsoft and was calling about virus downloaded to my computer from a bad website. I told him I hadn't been on my computer in the last two days and hadn't downloaded anything. He said it had happened in the last 10 - 12 days and gave me the whole spiel about it being dangerous for my computer. He told me he could walk me through a program to clean out any viruses. He wanted me to run the program eventvwr to find the virus. Then he could help me get rid of it. I told him I did not know who he was and needed to verify he was a legitimate Microsoft rep. I said I would call him back. He gave me the number 347-338-2307. I said if you are really working for Microsoft why don't you have a toll free number? Then he gave me 1-800-492-3960 and said to ask for George. I called back the 1-800 number and the man who answered (also heavy Indian accent) said the company was Global Business Machine. I told him why I was calling and he said the company was a contractor for Microsoft. He started with the same story about having a report of a virus in my computer downloaded from some website. I told him I had been on vacation for two weeks and no one had been on my computer in that time. He said this had happened some time in the last 6 months. I told him he was full of crap because the first guy had said two weeks. I told him this was a scam and I was going to report them. Then he said the call was over and hung up. Don't trust anyone!

Like the other comments have said I also have received these calls. today so far I have had 6 calls each telling me that i need to go to my computer and follow their instructions to get rid of the viruses on my computer. The first time I asked how a windows tech can help with my Apple computer. they hung up... I do not have an Apple but I figured it was a scam so I was basically testing him. Then with the other calls I did play with them by telling them to please hang up. I need to call the police as there is an unwante person in my house. I also answered the phone once by thanking the caller and telling him that the Department of homeland security was tracing all my calls and would they be kind enough to repear their name and the company they were representing and that I did not need their number since I have caller ID. the next time they call i am going to tell them that i have 10 computers running long reports and would they please hold on until these reports are finished/ Got to think of some more silly scenarios so I can aggravate them like they are aggravating me. Since they are so ridiculous with all their stupid calls I just figured they were good for a little joke back on them. after the next call I will tell them that I have to call them back once I get all the blood cleaned up. don't know what the rest of the scenario of that one will be.

I told them I was with Microsoft and asked for their badge number. They hung up.

Just got a another call tonight, this is the 3rd time in the past 2 weeks. I asked for his the main 800 line of his company, caller was unable to provide, but said he would call me back. When he did he further explained that he was from Microsoft. I did not believe him and I am glad I looked in to this. Reviewing the post and talking to friends, I can confirm they are working on consumer in MD.

Received our third phone call from "Microsoft Technical Services" this week. The caller's name was "John Smith" and he was calling to tell me that my computer was reporting error messages. I repeated his name and the company he was with and asked for his badge number. He wanted to know why I needed it. I told him that I wanted to know exactly who I was talking to. He said "John Smith" with Microsoft Technical Services. I told him that I knew that his call was a scam to get access to my computer and that I was reporting him to the FTC and FCC and he said, "go ahead," and hung up.

Caller ID indicated "Unknown Caller" at 000-000-0000. Earlier in the week, caller ID showed 979-230-9479, which is the number that has been showed for this call for the last month.

Please, please, please FTC -- do something about this. Many naïve people, including the elderly, are getting hurt by these people.

Good article! We will be linking to this articularly great article on our site. Keep up the good writing.

Some guy said he was from Dell tech support, that my pc had a virus ,malware and someone was trying to hack my pc. I asked for a callback #, he gave me this # 661-748-0240, said his name is David Thompson, employee I.D. DLL420. I called back the #, turns out to be a Skype # that I could not connect to. since when did Dell start using Skype to make calls????? "NEVER" that's when.

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