Attorney, Division of Consumer and Business Education
When it comes to dealing with debt collectors, you have rights. That’s why the FTC created a new publication called Cobradores de Deuda. This Spanish-language graphic novel tells people about the rules for debt collectors, and what to do if a debt collector doesn’t follow the rules.
The holidays are over. Hope you had a grand time! I know I did, but I also know a few people who are experiencing a bit of post-holiday frustration with products and services they bought. But never fear, the FTC is here with some tried and true tips to help resolve your problems. The fact is, most businesses want to keep you happy so you'll keep coming back.
I don't know about you, but I'm concerned when businesses don't play by the rules. Case in point: Businesses are not allowed to lure customers in with deceptive advertising only to tell them the truth later in the transaction. But the FTC says that's just what a Nissan dealership in Mesquite, Texas, did.
Thinking about giving a fancy new gadget as a holiday gift? Or maybe there’s something on your wish list that Santa forgot to bring? If so, you might be tempted by an ad for high-tech at a low price. But if a merchant other than Amazon.com asks you to pay using an Amazon gift card, it’s probably a scam. In fact, Amazon’s gift card terms don’t allow you to use Amazon gift cards to make payments anywhere besides amazon.com and a few specific sites.
If you are a yoga teacher, massage therapist, or other wellness practitioner, you’ve probably worked hard to get the word out about your services. And it’s a good feeling when new customers reach out to you. Unfortunately, though, scammers pretending to be new customers are looking to disrupt your Zen — and take your money.
It’s holiday season; time to visit family and friends, buy gifts and celebrate. It’s easy to get caught up in the excitement of sales and shopping, but if money is tight right now, you may wonder if you can afford all that holiday cheer. Before you start ringing up holiday expenses, make a budget and get a fix on your income, expenses and what you have to spend.
Some businesses seem to have short memories. Case in point: In 2012, Billion Auto, a chain of family-owned auto dealerships, agreed to an FTC settlement order that required them not to run deceptive ads for the financing and leasing of their vehicles. Yet here we are again, reminding Billion Auto — this time with a financial penalty of $360,000 — of their responsibilities under the law.