Rachel and her cohorts — Anne, Tiffany, Michael, Heather and others — from “Card Services” have been annoying people for years with their illegal robocalls. And the FTC is working hard to stop them — both bringing cases and hosting competitions to develop robocall-blocking technology. So, what’s the deal with these calls, and why won’t they stop? We’ve got answers to your top 3 questions.
For the second year in a row, the FTC traveled to DEF CON, an annual hacker conference, to enlist tech gurus to help fight robocalls. This year, the FTC hosted Robocalls: Humanity Strikes Back, which challenged contestants to create tools people could use to block and forward robocalls automatically. Forwarded calls go to a honeypot — a data collection system that researchers and investigators can use to study the calls.
Contest Winners Ethan Garr and Bryan Moyles at DEF CON 23
Unwanted phone calls or random text messages seem to come at all hours. They bug you at work, interrupt your dinner, or wake you up when you’re sound asleep. I think we can all agree they’re a real nuisance. Did you know they could also be a scam?
Attorney, Division of Consumer and Business Education, FTC
It’s back to school time. That means forms, forms and more forms – the school directory, scholarships, sports teams, scouts, and the list goes on. As you get started, consider these tips for keeping your child’s personal information safe, from pre-school through college.
Got a question about a product or an account from a big-name online retailer that makes you want to speak directly to their customer service representative? What do you do first? Go to their website, of course. Can’t find a phone number there? Then you may do what seems like the next best thing and just type the company name into a search engine.
But the FTC warns consumers that it’s a mistake to assume that all toll-free numbers that pop up in a search are legitimate customer service lines. Some are run by scammers out to hijack your credit card number or install malware on your computer.
Counsel, FTC's Division of Consumer & Business Education
I recently spent a few days meeting many of our nation’s veterans at the annual VFW and Lady’s Auxiliary conferences in Pittsburgh. An estimated 12,000 delegates, dignitaries and guests convened in the Steel City, a little more than 100 years after the VFW was formally organized there by veterans of the Spanish-American war. This year’s convention included a speech by President Obama, workshops about veterans’ assistance, informational exhibits, a health fair, organizational business meetings and awards presentations.