Attorney, Division of Consumer and Business Education, FTC
The FTC joins with other federal agencies to celebrate Hispanic heritage from Sept. 15 – Oct. 15 during our nation’s official Hispanic Heritage Month. But the FTC uses enforcement and education every day, all year long, as part of its mission to protect all consumers from unfair and deceptive practices in the marketplace, online and off. We use our enforcement authority to stop scams that target Spanish speakers, whether they involve fraudulent marketing practices, illegal debt collection practices, false advertising claims, or identity theft.
We deliver free information in Spanish on a wide range of consumer issues, in a variety of formats. Our resources in Spanish help Latino consumers recognize government imposters, protect their computers from malware and their personal information from phishing attempts, and avoid income scams.
News reports of large-scale data breaches — like this week’s announcement from Home Depot — have prompted some of our readers to ask about a credit freeze. Also known as a security freeze, this tool lets you limit access to your credit report, which makes it more difficult for identity thieves to open new accounts in your name.
You got a robocall from someone working with the FTC with a message that promised to help you get a refund from the agency. If you ever lost money to a scam, it might have been a tough call to ignore. Turns out ignoring the call would have been the right call because — you guessed it: it was a scam.
Bureau of Consumer Protection, Federal Trade Commission
As the centenarian agency in the consumer protection world, the FTC knows that changes in the marketplace almost always affect trends in fraud – and that fraudsters follow the headlines. And we listen when the US Census Bureau tells us that more Americans are 65 and older now than at any other time in US history. So we anticipate that fraud targeting older citizens will increase in the next few years.
That’s just one reason the FTC launched a fraud education campaign aimed at active older people, a group with life experience and social networks.
The FTC recently attended DEF CON 22, and challenged the tech-savvy to help us zap “Rachel from Cardholder Services” and her robocall buddies. How? The agency hosted a contest to see who could develop a cutting-edge robocall honeypot — an information system designed to attract robocallers, and help researchers and investigators understand and minimize illegal calls. Today, the FTC announced the winners, who will receive a combined total of $12,000 in prizes.
The calendar says August: time for TV re-runs, back-to-school sales and the beginning of the futbol season. It’s also time to start planning for Hispanic Heritage Month. The FTC has free resources to help people learn their rights and avoid fraud.
Love breezing through tollbooths with your E-Z Pass? A new scam is taking advantage of that.
Here’s how it works: You get an email that appears to be from E-Z Pass. It has the E-Z Pass logo, and says you owe money for driving on a toll road. It also provides a link to click for your invoice.
Guess what? The email isn’t from E-Z Pass. If you click on the link, the crooks running this scam may put malware on your machine. And if you respond to the email with your personal information, they’re likely to steal your identity.
With today’s technology, organizations and companies can collect and analyze massive amounts of consumer data at lightning speed. What people search online, buy in stores, and do and say on social media is information that helps companies market more efficiently. This era of "big data" may hold lots of promise – but also some pitfalls.
Next month, the FTC will explore the use of big data for marketing and other purposes.
You may have heard about it in the news: reports that Russian hackers have stolen more than a billion unique username and password combinations, and more than 500 million email addresses, grabbed from thousands of websites. What should you do about it? We asked our resident expert, Maneesha Mithal, director of our Division of Privacy and Identity Protection.