In 2012, the FTC received more than 2 million consumer complaints – a first in the history of the Consumer Sentinel Network. The #1 category of complaints? Identity theft. This tidbit is from the hot-off-the-press Consumer Sentinel Network Data Book 2012, a fascinating analysis of complaints received in Sentinel during the previous calendar year. Sentinel is a secure online database available to more than 2,000 civil and criminal law enforcement agencies across the country. Agencies use the data to research cases, identify victims, and track possible targets.
Want to learn more about the top ten complaint categories, get national data, and state-by-state accountings of the top complaints? Check out the 2012 Sentinel Data Book.