Tag: refunds

Disappointed by a product or service you’ve paid for? You don’t have to settle for shabby performance. Most businesses want to keep you happy so you'll keep coming back. These strategies and our sample complaint letter can help.

Return To...

Use this sample to draft a complaint about a product or service.

Want help resolving a consumer problem? Check out these tips and strategies.

[Your Address][Your City, State, Zip Code]

[Date]

[Name of Contact Person][Title...

Scam artists buy and sell "sucker lists" with the names of people who already have lost money to fraudulent promotions. These crooks may call you promising to recover the money you lost or the prize or merchandise you never received — for a fee...

Produced in cooperation with the Direct Marketing Association and AARP

Shopping by phone or mail is a convenient alternative to shopping at a store. The Federal Trade Commission’s (FTC) Mail or Telephone Order Rule covers merchandise your...

You found the perfect set of linens in a mail order catalog. You call to place your order and charge it to your credit card. You're told that your linens should arrive in two weeks. Two weeks go by, then three and four, and still...

How frustrating! You buy a product and it breaks. You try to return it or have the company fix it, but don't succeed. You talk with the salesperson, speak with the manager, and write letters to the company, and still you're not satisfied with the...

If you buy something at a store and later change your mind, you may not be able to return the merchandise. But if you buy an item in your home or at a location that is not the seller's permanent place of business, you may have the option. The...

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