Tag: phone

In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your...

Cramming happens when a company adds a charge to your phone bill for a service you didn’t order or use. Cramming charges can be small, and they may sound like fees you do owe.

If you don’t recognize or understand a charge on your phone...

OK, it’s not really Check Your Phone Bill Day. But how about checking your wireless phone bill anyway? Pull it up online, dig out your paper copy, or if you don’t get a detailed bill from your phone company, go ahead and ask for one (we’ll wait...

This video, produced by the General Services Administration, describes the FTC Robocall Challenge and introduces one of the winners.

Consumers may get some added protection from fraudulent telemarketers under some proposed changes to the FTC’s Telemarketing Sales Rule. Right now, the Rule spells out when telemarketers can call and what they must say. The FTC has proposed...

FTC staff are ready to host the one-day roundtable on mobile cramming tomorrow, May 8, 2013, in Washington, D.C.

Mobile cramming happens when a company charges your phone bill for a service, without you knowing.

A live webcast will...

On May 8th, consumer advocates, government officials, and industry representatives will meet for a roundtable discussion on mobile cramming hosted by the FTC.

Mobile cramming happens when a company charges your phone bill for a service,...

On May 8th, FTC staff are conducting a mobile cramming roundtable among consumer advocates, industry leaders and government regulators. The roundtable is part of an ongoing effort by the FTC to address how to protect consumers against the growing...

People have long complained about unauthorized charges — cramming — on the bills for their landlines. The FTC has responded loudly and clearly, bringing more than 30 cases, getting tens of millions of dollars back for consumers, and advocating...

In this video produced by the General Services Administration, Kati Daffan, a Federal Trade Commission attorney, shares five strategies consumers are using right now to fight illegal robocalls.  We appreciate the hundreds of people who sent in...

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