Tag: billing error

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Ongoing efforts by the FTC and its federal and state partners to stop mobile cramming have resulted in a whopping $105 million dollar settlement with AT&T — the biggest to date with a prominent mobile phone carrier....

True, bills aren’t the most thrilling read. They are hardly funny, there are no vampires or romantic triangles, and you probably won’t be pleased if there’s any suspense involved.

When bills arrive, it can be hard enough to look at the...

Cramming happens when a company adds a charge to your phone bill for a service you didn’t order or use. Cramming charges can be small, and they may sound like fees you do owe.

If you don’t recognize or understand a charge on your phone...

Use this sample to draft a letter disputing billing errors.

[Date]

[Your Name][Your Address][Your City, State, Zip Code][Your Account Number]

[Name of Creditor][Billing Inquiries][Address][City, State, Zip Code]

Dear Sir...

OK, it’s not really Check Your Phone Bill Day. But how about checking your wireless phone bill anyway? Pull it up online, dig out your paper copy, or if you don’t get a detailed bill from your phone company, go ahead and ask for one (we’ll wait...

People have long complained about unauthorized charges — cramming — on the bills for their landlines. The FTC has responded loudly and clearly, bringing more than 30 cases, getting tens of millions of dollars back for consumers, and advocating...

It pays to read your bills. If you don’t check your charges, you could end up paying for things you never bought. That could be the result of a thief stealing your information, or a store accidentally charging your card several times.

Have you ever been billed for merchandise you either returned or never received? Has your credit card company ever charged you twice for the same item or failed to credit a payment to your account? While frustrating, these errors can be corrected...

You found the perfect set of linens in a mail order catalog. You call to place your order and charge it to your credit card. You're told that your linens should arrive in two weeks. Two weeks go by, then three and four, and still...

How frustrating! You buy a product and it breaks. You try to return it or have the company fix it, but don't succeed. You talk with the salesperson, speak with the manager, and write letters to the company, and still you're not satisfied with the...

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