File a Complaint with the FTC

The FTC is the nation’s consumer protection agency. If a business doesn’t make good on its promises or cheats you out of your money, the FTC wants to know. File a complaint at ftc.gov/complaint.

The FTC and its partners in law enforcement use your complaints to investigate fraud and eliminate unfair business practices.

 

How to File a Complaint Online

Visit ftc.gov/complaint, click on the FTC Complaint Assistant icon, and answer the questions. The Complaint Assistant works best from a computer (it’s not optimized for mobile devices).

What You’ll Need

The more information you can provide about the situation, the more useful your complaint will be. If possible, be prepared to provide:

  • Your contact information
    • name, address, phone number, email
  • The type of product or service involved
  • Information about the company or seller
    • business name, address, phone number, website, email address, representative’s name
  • Details about the transaction
    • the amount you paid, how you paid, the date

The FTC cannot resolve individual consumer complaints, but we have tips to help you get your money back.

Types of Complaints

The FTC accepts complaints related to many topics, including:

  • Identity theft
  • National Do Not Call Registry violations
  • Computers, the internet and online privacy
  • Telemarketing scams
  • Credit scams
  • Immigration services
  • Sweepstakes, lotteries, and prizes
  • Business opportunities and work-at-home schemes
  • Health and weight loss products
  • Debt collection, credit reports, and financial matters
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