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An In-App Surprise: How to Lose Hundreds in 15 Minutes

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Update (3/27/14): Apple will notify people about how to get refunds by April 15. The settlement requires Apple to provide full refunds for in-app charges made by kids without parental permission.

Quick: name a way your kids could rack up hundreds of dollars in charges in under 15 minutes without you being the wiser.

One answer: through an app on your iPhone or other Apple device.

Today, the FTC announced that it has reached a settlement with Apple, resolving allegations that the company didn’t get parental consent for many of the charges racked up by their children in kids’ games.

Many kids’ apps offered through Apple’s App Store allow “in-app purchases,” where kids can spend real money — billed to their parent’s iTunes account — on virtual goods like pet food for virtual pets or game currency. According to the FTC, in addition to not realizing kids could spend real money, many parents didn’t know that entering a password once would approve a charge and open up a 15-minute window in which kids could make unlimited purchases.

Apple’s Billing Process for Unauthorized In-app Charges by Kids

If finalized by the Commission, the settlement will require Apple to provide full refunds to consumers, upon request, for in-app charges made by kids without parental permission. We’ll post more information here about how to contact Apple to get a refund after the Commission issues a final order.

So what can you do to make sure you don’t open up an unexpected line of credit for your kids in the app store?

Read about the app before you download it

That includes the store description and user reviews, keeping an eye out for any mention of in-app purchases. You also can look at outside reviews from sources you respect.

Consider turning off in-app purchases

Go to Settings-->General-->Restrictions-->In-App Purchases and change it to off. Note that the first time that you go into Restrictions, you will have to press “Enable Restrictions” and set a passcode for Restriction settings.

Consider turning off the 15-minute window

If you’re using an Apple device, know that entering your password opens a 15-minute window where your kids are free to spend. To turn off the window and require a password for every charge, go to Settings-->General-->Restrictions-->Require Password and change it from “15 minutes” to “Immediately.”

Play the app with your kids first

What better way to know if an app will allow in-app purchases than to see it for yourself? Talk to your kids about the fact that buying gear and other things in games could cost real money.

For more on keeping up with kids’ apps, check out our infographic and read Understanding Mobile Apps.


I just received a phone call from Windows Service Tech Support asking that I turn on my computer and help them to determine why I keep getting error messages and they would help me to solve virus issues over the phone. Said his name was Steve and his number is 888-997-1635. He wanted me to let him remote into my computer. Needless to say, I told him I would not turn on my computer and I felt sure he was working a scam. He quickly hung up. I see that this was reported in 2010 and 2011, looks like it is starting again.

I hate I miss out on filing this claim.. It's not really fair to to one who knew nothing of this. When my child with autism had got me on the app scam.. I believe it is so unfair that they would have allowed that to happen. It's hard enough in the world with taxes being so high. Now they just allow kids to throw our hard working money to them.. Guess karma got them good..

Is it possible that another lawsuit should go forth? Did apple fix this issue? My daughter racked up a few hundred dollars.

Yes it’s time for another lawsuit. I had several thousand charged on my account. Unauthorized!

Our 9 year old son racked up $38,000 in unauthorized in-app charges. We are finding no help and no solutions. We are desperate to avoid financial ruin!! Any suggestions please?

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