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To robocall scammers who lied about free medical alert devices: We’ve got your number

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Phone imageThe FTC warned people last summer about illegal prerecorded sales calls from scammers pitching safety alert systems for older adults. And now, the FTC and the Florida Attorney General have acted to temporarily halt and freeze the assets of an Orlando-based operation that not only used illegal robocalls to pitch so-called “free” medical alert devices to older consumers, but also lied about the cost and quality. The FTC and the Florida AG are working to permanently ban the operation from illegally pitching their products and to get refunds for victims.

The scammers lied when they said the devices had been bought for consumers by a relative or friend. Really? Don’t you think your friends and relatives would tell you if they bought you a gift, especially if you have to pay an activation and monthly monitoring fee? I know mine would. The scammers continued their lies when they told people they wouldn’t be charged anything before the devices were activated. In fact, the scammers started charging people who agreed to receive the system immediately, regardless of whether the system had been activated or not. Makes me so mad I could spit nails. A lot of the victims were elderly, live alone, and have limited or fixed incomes.

So here’s a free and valuable message: When you get an illegal robocall, hang up the phone. Don't press “1” to speak to a live operator. And don't press any other number to get off the list. It will probably only lead to more robocalls. Report your experience to the FTC online at or call 1-877-FTC-HELP.

If you’re interested in buying a medical alert device for yourself, a family member or a friend, the FTC has information on that, too. Check out Personal Emergency Response Systems: Health Information for Older People.

Tagged with: robocall, scam, telemarketing


You're right, technology makes it easy for scammers to fake or “spoof” caller ID information, so the number you report probably isn’t real. Without more information, it’s difficult for us to identify the actual caller. Even so, the FTC uses complaint data to identify illegal callers based on calling patterns.

Please go ahead and file a complaint at Give as much information as you're comfortable providing.

Okay, great, but here it is March, 2015 and I still get these calls daily. So when are you REALLY going to shut them down?

ILLEGAL CALL! I am 72 years old and live in NC. i have just received a robocall for a product. Robocalls are illgal in our state. I pushed #1 and got a woman. I asked her to identify her company. She said it was "9-1-1 Alert." I asked her for the telephone number of her company. She refused to give me her number. Robocalls are illegal in NC, and callers are required to identify both the company and their number. I informed her that such calls were illegal in my state and that her company could be fined up to $500,000 for making the call. I let her know I would be informing the state attorney general's office about her call. She said she would put me on the "do not call list." I let her know I was already on the federal do not call list. She terminated the call.

Yes, I've had two scammers from the same operation falsely claim I was being placed on their "Do Not Call" list. I actually DID have the calls decrease after one of these, but after a while they picked right back up. I have filed over 150 complaints with the FCC over these. If they are ever tracked down, you can personally collect per violation if you file. Once someone (even when already violating the federal Do Not Call list) falsely claims they've placed you on THEIR do not call list and keeps calling, you actually can collect additional fines per call as this is a seperate violation from the main "Do Not Call" list violation. (Note, this and "Account Sercice"/"Card Services" are one and the same scam, per my records they are recycling the same falsified caller ID phone numbers. Oh, failing to provide a phone # you can call back by falsifying caller ID is also a violation.)

I have been getting these calls all week in Oxnard CA. Also calls about a free cruise, and tech support from Microsoft and mu neighbor gets calls daily saying she owes the IRS.

I live in Arnold, Maryland and I received this call at 1:50 on June 10, 2015. I thought this had been blocked.

Now they are living ppl

The calls to our home have been greatly reduced via a new phone system that lets us block specific calls and even area codes. The phone can be set to ring either once or none at all. Sometimes we set it to ring once just to see if these crooks are still calling, and they are. I check called ID periodically and put more numbers into my phone. If I see a similarity of area codes, I just block the entire area if we do not know anyone living in that area. I hesitate to mention the brand of phone, not wanting to appear to be selling the system. But at any store, ask to see the material on the display phones and the manual will tell you if you can block calls. We bought ourselves a lot of peace and quiet.

Thanks for the tip. I'm going to do an online search for a telephone number blocker.

Cell phone observance and chase code for fogeys and employers to spy on text messages, calls, GPS location.

I just "purchased" a medical alert system from these scammers. If you want to really waster their time and effort, say you do not have a credit or debit card and say you will pay by checking. This is something they cannot check on instantly like credit cards. Fake name, fake address, fake checking account number. 27 minutes of their time wasted.

The biggest and best scam....The U.S. Government! Look how many dollars they con us out of each year and do nothing of benefit! Think about it......

What is considered an "Older Adult? I was 36 when I started getting these calls

Here we go again! Stopped getting the medical alert calls 8-12 months ago...just got the first one after all that! Ugh...the lady I spoke to was clearly an African American woman...they are not calling from overseas

I am offering a $100,000.00 reward leading to the arrest of any telemarker involved with medical alerts, air duct cleaning, and last but least, Rachel from card services. It is absolutely cray our government allow telephone companies to NOT block this calls. its 2017 - the NSA captures ALL phone calls and yet our government, our elected officals don't do a thing about this invasion of privacy. ENOUGH. ELECTED OFFICIALS - YOU ARE HERBY PUT ON NOTICE! Make this intrusion into our dialy lives STOP or we will vote you out of office.

Receiving the medical alert device and other robocalls as of March, 2017. I would back a regulation/statute/law resulting in a death sentence for repeat offenders.

Recvd call 10:30am from Invalid Number 385-744-5763. Robocall message left:'Over 65 fall, don't be a statistic, Press '1' to receive free medical alarm, '9' to opt out

How about putting an end to all this madness with annoying spam callers? You would no longer have to put any effort into waning anyone.

I have received this Robocall message:'Over 65 fall, don't be a statistic, Press '1' to receive free medical alarm, '9' to opt out" multiple times in the last week from various 843 area code numbers. Something should be done to stop this.

Been getting these from spoofed cell numbers pretty consistently this year. Obviously haven't solved the problem.

I asked for the supervisor, and was transferred, then hung up on. Just like when I ask to be removed from their call list, they say yes of course, then just hang up. Tired of them.

They are back again and apparently they were not permanently shut down. Two robo calls this week pushing medical alert systems. Callers use spoofed numbers and todays call showed Satellite Auto Glass as the caller (it wasn't) Need to lock these jerks up.

Robocall is spoofing Jubilee Foods ID and phone number in Mound, MN.

Received a call at 2AM from 'Todd at Medic Alert' (recorded). Number indicated was 854-999-4407. These perps are scum. Hope the FTC can tighten the noose on them.

I have been getting these calls sent to my voice mail about every 2 weeks for the past year and a half. It started just days after I reached 65! How do they know??
Once I asked to be taken off their call list and the girl just hung up on me. I am pissed beyond belief they keep calling me. Are they actually making money doing this?? From my point of view, the FTC truly sux that they are unable to stop these crooks!

Don't ever say the work "YES" to anything, it can be recorded and used out of context.

i get 4 to 5 calls daily. all back to back from different numbers.

I'm one of those people who hits 1 and then wastes their time by pretending to be interested. Over the past month I've got dozens of these calls, but when you press 1 it rings and then you get a message saying the number is not in service. Seems pretty pointless....

The new scam is to fake a local number. The one they faked for my call was a valid local number, right down to the city I live in. NOMOROBO missed this because of that, the recorded voice of Todd said to press 1, so I did and then set the phone down and walked away for ten minutes, then put the phone back on the receiver.

It's a numbers game. As long as the only penalty is fees (and that's only IF they get caught, which is rare, because very little effort goes into stopping this criminal behavior), it will continue because the money earned is far higher than the amount they would have to pay in fees. They just consider it a cost of doing business. Until these people start facing actual consequences, it will continue. I also find it hilarious that I have to click on a CAPTCHA to post this, while criminals can robocall without any hindrance.

how can we find out who the company is ? I would like to start a class action suit . the worst part is how they got my number , from a cancer center , that's a violation of my privacy

They are at it again. I just got a call like this but instead of a person it is a computer. When I asked who the corporation was, it hung up on me.

What needs to happen is make iTunes get rid of apps that allow people to spoof calls. They need to take down the ability to use Skype to make calls too. Chat face to face only with cam audio. Hope that makes sense.

Take down Skype calling and apps that make it easy to spoof numbers. Use Skype only with cam audio That’s what I’d do

I get 3 to 5 calls per day from Jason pitching a medical alert system. He always calls from a different phone number and is hard to figure out who is calling. This is frustrating and extremely annoying.

1-800-742-4712 called me and spoke in chinese. Called number back, if you're 25 to 50, it's for Grand Caribbean "free cruise". If 50 or over, it's a medic alert bracelet.


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