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Tech Support Scams: Part 2

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Computer Screen WarningThey’re baaaack!

No, not poltergeists. Scammers. And they want your last penny.

We’ve written before about tech support scams — where a caller claims that your computer has a terrible virus and needs immediate attention. The scammer asks for remote access and then charges you for “fixing” a problem that wasn’t there.

Now, they’re working the phones again, and they claim that if you paid for tech support services, they can get you a refund. We’ve heard about several variations of this scam:

  • They might ask if you were happy with the service. If you say no (and you probably will), they claim they can get you a refund.
  • Or they might say that the company is going out of business and providing refunds to people who already paid.

Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund.

They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms — if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account.

So, what can you do if you paid for bogus tech support services?

  • File a complaint at ftc.gov/complaint.
  • If you paid with a credit card, call your credit card company and ask them to reverse the charges.
  • Hang up on callers who offer a refund in exchange for your bank or credit card account number or a Western Union account.

Comments

My husband was just flipped flame by a HP tech support. My husband gave him access to do a remote with him to fix all these viruses that was on our computer, also they told him that it would spread on all our devices though out quickly.and it goes on and on. Now our computer is shut down and we can't get anything but a box saying it can't be repaired.It askes for you to enter password. It doesn't accept our pass word at all. It keeps saying our computer was not shut down property. Where do we go from here. No one can access our computer because the false tech did something to it. So my husband said he was going to respond to him today after speaking with me his wife. The Tect told my husband that his computer was hacked very bad

The real crime here is how they get your information. As the rush to move call center operations overseas into India happened, so did went a tidal wave of personal information. Everything about you. So when call centers close, the data is already there and stays in the hands of otherwise bored, unemployed, and apparently opportunistic people.

The genie is out of the bottle people.

I was on facebook and I had a warning screenthe color red and they because I have windows 10 I could not shut down the computer. So I called the number sounded legit and they interfaced with my computer and when they gave me prices of 399 and 699 I said no and now no computer a total black screen...Damn 3 day old computer from costco. Their services are closed on the July the 4th...Damn...lol

I get these types of calls periodically...like about an hour ago. I sometimes mess with them; I pretend I'm more clueless than I am, stumble and fumble with their requests for access and keep them on the line while I have lunch, wash the dishes, or do something else. I'll only do it if I have time and am otherwise not busy and today I kept one guy on the line for 20 minutes and then he handed me to "his supervisor" who stayed on the line for another 10 minutes until they realized I was reverse scamming them! They invariably get furious and blow up at me, swearing and threatening more computer problems. That's when I thank them for their time and tell them "my job here is done!"

having read many of these reports and reliazed I have been scammed 2 times. last time represented him self as a micro soft rep and even had their logo at top of page.got stuck for 299.00 but learned my lesson it showed up as a popup on my screen and locked my computor

I'm getting calls claiming to be AOL Tech support as they have been receiving complaints about my email asking people security questions and they will shut down my email if I don't call them, tried to call AOL directly and after 21 minutes waiting, the rep said she could not hear me and to call back. She did give me a case # and I called back and after waiting for 25 minutes, I got frustrated and hung up.

I have had 23 calls from Max-247 in the last 3 days. Person on phone says he has fixed my computer before. He says I still have problems. Is this a scam? Duh!

just happy with the services.i got something new related to my query

OMG... After reading the reports about phone call scams, I don't want to get a phone. I had gotten a few random calls, one so-called from a tech support. At least I put the phone on mute and no vibration, so I didn't pick up. Now the phone is been dealt with, and I sorta want to use it for a chemistry experiment...

Got the $199 refund offer yesterday Feb 20, 2018. They claimed it was for a service through hp and they were going out of business. Went along with it until they asked for remote control of my computer. The alarms were sounding loud and clear. Refused to GoToAssist and advised caller I needed to call hp and confirm. Caller hung up on me. Accent was heavy Asian. Phone connection was the worst ever. Called hp. It was a hack scam. My angels were with me. Reading this confirms my skepticism was valid.

If yiu're not busy, try having some fun with them. My daughter and I dis that - told them I had to turn on the computer in a different room downstairs - turned it OFF and took my time getting back to them. Then acted really old and befuddled - doing other small chores around the house while the "tech" waited on the phone between my "attempts" to try to follow their instructions. We managed to keep him and a then a supervisor on the phone for 45 minutes while we went nowhere near the computer. They finally hung up. Most of the time I just let them talk a little, then ask if their mother knows that they cheat and steal from people for a living.

Switched my wifi and needed to connect my Canon printer so I looked up Canon's website and called the number. I experienced much of what I have been reading about here but when he got to the $299 to fix, I told him I would call him back. So luckily I didn't give out credit card info or lose money but I did let him into my computer and am very nervous about what ramifications that might cause. Can anyone tell me what consequences there could ber?

They have tried conning me by calling and saying I had a virus (over and over again) until I guess they gave up on that, then they tried pop-ups on my computer which I didn't fall for either. The latest and greatest today was a recorded message (since I didn't pick up) saying the company that I had technical support from (several years ago) had gone out of business and I had a refund coming. Well, I don't think Best Buy has gone out of business. I have not replied as I'm 100% sure it's a scam and all they want is my credit card #. So.....being a naturally skeptical person, I never respond to these cons but......this is a new one on me. Have to give them an E for effort, I guess. They do not give up!!!

I would like to say that this blog really convinced me, you give me best information! Thanks, very good post.
<a href="https://amusolutions.com/printer-support.php">printer support</a>
Keep Posting:)

Got one of those calls today and told him lots of crap about my daughter having attached a sticker with a crocodile onto my "ctrl" key and that I can't remove it, etc. He got wind that I wasn't buying his B.S. We ended up discussing the FIFA World Cup and wishing each other a nice day. That kept him away from other victims for 20 minutes.

1844-6094874 is a scam canon number

I received an E-mail by Alex Martin, Account Manager, Pro PC Repair LLC, Calming: This email is to inform you that our company is no longer in the business and we will no longer be able to provide any services for your computer in the future.
At Pro PC Repair LLC, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. In our attempt to serve you better and retain you as one of our valuable customers, we are going to refund your money that you have paid to our company which $299.99
In order to provide you the refund I would like you to give us a call back and fill out the online cancellation form for the services so that we can process your payment.
I would like to sincerely apologize to you for any inconvenience this may have caused.
I called the number and reached Chris Karmarkar. He said he needed to remove their services from my computer for me to receive the $299.00 refund. Like a fool, I let him into my computer. He scan the computer and should me all of my Log-in names and passwords. He said he saved my data on Google Cloud and couldn’t use it until I pay him $500.00 to get a lifetime security and then they will send the refund check.
He wanted my bank account and I said no. Then he suggested Google Play cards where you put money onto the cards and read the numbers of the cards to cash.
Being dystric, I messed up on some numbers and one of the four $100.00 cards went through. Now he wanted another $400.00 to correct the problem and I’ll get that money along with the $500.00 plus the $299.00 refund.
We run out of time because I had my grandson’s wedding to go to and Mr. Karmarkar said to contact him after the wedding. So on Monday, August 20, I called Mr. Karmarker to fix my computer. He said I need another $500.00 because we didn’t put in the numbers correctly. Now I’m up to $900.00. Mr. Karmarkar said I’d get it all back when He solves this problem.
I told Mr. Karmarkar I wanted his supervisor to send me by e-mail the copy of the check and a promise of solving this problem.
I received an e-mail from Danny Nava, Operations Head Starsofts LLC. This is what he wrote.
Due to the unfortunate events that have taken place with Chris .I apologize on the behalf of our employee mistake.
And your refund check of $2000.00 has been dispatched and most probably it will be delivered to you Wednesday morning.
It is advised to you by our company to bring Google play card for the amount of total Usd $500.00 from Any Store to complete the process.
Please confirm this as soon as possible. By Calling On 1-805-354-5658 once you have the card.

They up the check to $2000.00 to me if I come up with another $500.00.
I called Mr. Nava that I wouldn’t send another dollar. He said he wouldn’t send the check until I do. I ask why I could send him the money when I receive their check. He said no, there are processes they had to follow.

I messaged a online Canon support at; https:// canonprintersupport number. co. uk/ contact-us/

I was called immediately by a "Technician from the United States "bellport, NY"", By the number +1 (934) 451-1663
I was asked to open Microsoft Edge on my computer & then in Microsoft Edge type in this website www. fastsupport. com/

When i opened this website "Norton protection" popped up with another message advising to being careful whom you allow remote access to your computer!!! This concerned me so i asked "why do you need access to my computer when the Canon MAXIFY MB5460 support code error B504 is coming up on my printer and i do not have the driver on my computer????? it's on the printer???? This was a risk i was unwilling to take as I am awaiting court proceedings i need all my evidence on my computer which is not yet backed up! Therefore i did not enter the key code to enter that took him awhile to find i will note. The key code was 9 keys long 4_ _ _ __ 0 9. With this i hung up blocked these calls but it definitely felt dodgy and really really not professional!!! Especially as i am in Australia not the USA. After reading things here, it feels more and more like i dodged a bullet. Hope who ever reads this does too

5/17/19: Received a message from 800-228-6713 stating that my credit card would be charged $699 for Microsoft Windows Support if I did not call 712-485-7255 (Neola, Iowa) immediately.
In my defense, I responded to this message ONLY because I have an online computer tech support service that is active through 12-Oct-22 and I was concerned that I was being charged erroneously for a service I had already paid for.
Once I called the Iowa number, I allowed "remote access" to my computer by RYAN DAVIS. He used a free Download of Team Viewer. It became clear very early that this was a scam as the conversation went from me trying to clarify what the "$699 charge" was for with RYAN DAVIS to me being transferred to BRAD in accounting who then tried to get me to sign into my BANK ACCOUNT so that he could REFUND $199!
When I told him in no uncertain terms that that was NOT going to happen, he said that "my credit card would continue to be charged $699/month until the refund was completed through online Banking Access". By this time, I KNEW there was no way they had my credit card information, so I told Brad..."good luck with that" and hung up.
After I ended the call, I went into my computer programs and found the newly installed Team Viewer program which I immediately uninstalled.
Today I had my computer looked at by a Geek Squad IT expert and he found nothing else had been installed on my computer and it was safe to use.

I have been called by someone claiming to be Yahoo account security. Stated that my e-mail address is hacked and sending pron to others. Requesting 2000,00 to have program to block hackers. What am I to do.?

I just had a scam. Called 1-866-494-6344 that I thought was Epson Tech Support for help with printer set up. James from Ext 401 linked into my computer, started controlling it and telling me I had 119 viruses that were stealing my info. I said I literally just took the brand new computer out of the box, plugged it in, signed into Microsoft and Gmail then called you for printer set up help. He kept telling me if I paid them $300 they could fix it. I hung up, called local tech guy that said I was being scammed, to reset the whole computer to make sure they are still not in there. The James, Epson support guy kept saying it’s not your new computer or your printer, it is viruses and Trojans in your network and you have 16 devices connected. I called Internet company who stated no devices are connected and everything is running smooth. BE CAREFUL OF CALLING 1-866-494-6344.

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