Tech Support Scams: Part 2

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Computer Screen WarningThey’re baaaack!

No, not poltergeists. Scammers. And they want your last penny.

We’ve written before about tech support scams — where a caller claims that your computer has a terrible virus and needs immediate attention. The scammer asks for remote access and then charges you for “fixing” a problem that wasn’t there.

Now, they’re working the phones again, and they claim that if you paid for tech support services, they can get you a refund. We’ve heard about several variations of this scam:

  • They might ask if you were happy with the service. If you say no (and you probably will), they claim they can get you a refund.
  • Or they might say that the company is going out of business and providing refunds to people who already paid.

Once they’ve got you hooked, they claim that they need your bank or credit card account number to process the refund.

They might say that you need to create a Western Union account to receive the money. They may even offer to help you fill out the necessary forms — if you give them remote access to your computer. But instead of transferring money to your account, the scammer withdraws money from your account.

So, what can you do if you paid for bogus tech support services?

  • File a complaint at ftc.gov/complaint.
  • If you paid with a credit card, call your credit card company and ask them to reverse the charges.
  • Hang up on callers who offer a refund in exchange for your bank or credit card account number or a Western Union account.

Comments

My husband was just flipped flame by a HP tech support. My husband gave him access to do a remote with him to fix all these viruses that was on our computer, also they told him that it would spread on all our devices though out quickly.and it goes on and on. Now our computer is shut down and we can't get anything but a box saying it can't be repaired.It askes for you to enter password. It doesn't accept our pass word at all. It keeps saying our computer was not shut down property. Where do we go from here. No one can access our computer because the false tech did something to it. So my husband said he was going to respond to him today after speaking with me his wife. The Tect told my husband that his computer was hacked very bad

The real crime here is how they get your information. As the rush to move call center operations overseas into India happened, so did went a tidal wave of personal information. Everything about you. So when call centers close, the data is already there and stays in the hands of otherwise bored, unemployed, and apparently opportunistic people.

The genie is out of the bottle people.

I was on facebook and I had a warning screenthe color red and they because I have windows 10 I could not shut down the computer. So I called the number sounded legit and they interfaced with my computer and when they gave me prices of 399 and 699 I said no and now no computer a total black screen...Damn 3 day old computer from costco. Their services are closed on the July the 4th...Damn...lol

I get these types of calls periodically...like about an hour ago. I sometimes mess with them; I pretend I'm more clueless than I am, stumble and fumble with their requests for access and keep them on the line while I have lunch, wash the dishes, or do something else. I'll only do it if I have time and am otherwise not busy and today I kept one guy on the line for 20 minutes and then he handed me to "his supervisor" who stayed on the line for another 10 minutes until they realized I was reverse scamming them! They invariably get furious and blow up at me, swearing and threatening more computer problems. That's when I thank them for their time and tell them "my job here is done!"

having read many of these reports and reliazed I have been scammed 2 times. last time represented him self as a micro soft rep and even had their logo at top of page.got stuck for 299.00 but learned my lesson it showed up as a popup on my screen and locked my computor

I'm getting calls claiming to be AOL Tech support as they have been receiving complaints about my email asking people security questions and they will shut down my email if I don't call them, tried to call AOL directly and after 21 minutes waiting, the rep said she could not hear me and to call back. She did give me a case # and I called back and after waiting for 25 minutes, I got frustrated and hung up.

I have had 23 calls from Max-247 in the last 3 days. Person on phone says he has fixed my computer before. He says I still have problems. Is this a scam? Duh!

just happy with the services.i got something new related to my query

OMG... After reading the reports about phone call scams, I don't want to get a phone. I had gotten a few random calls, one so-called from a tech support. At least I put the phone on mute and no vibration, so I didn't pick up. Now the phone is been dealt with, and I sorta want to use it for a chemistry experiment...

Got the $199 refund offer yesterday Feb 20, 2018. They claimed it was for a service through hp and they were going out of business. Went along with it until they asked for remote control of my computer. The alarms were sounding loud and clear. Refused to GoToAssist and advised caller I needed to call hp and confirm. Caller hung up on me. Accent was heavy Asian. Phone connection was the worst ever. Called hp. It was a hack scam. My angels were with me. Reading this confirms my skepticism was valid.

If yiu're not busy, try having some fun with them. My daughter and I dis that - told them I had to turn on the computer in a different room downstairs - turned it OFF and took my time getting back to them. Then acted really old and befuddled - doing other small chores around the house while the "tech" waited on the phone between my "attempts" to try to follow their instructions. We managed to keep him and a then a supervisor on the phone for 45 minutes while we went nowhere near the computer. They finally hung up. Most of the time I just let them talk a little, then ask if their mother knows that they cheat and steal from people for a living.

Switched my wifi and needed to connect my Canon printer so I looked up Canon's website and called the number. I experienced much of what I have been reading about here but when he got to the $299 to fix, I told him I would call him back. So luckily I didn't give out credit card info or lose money but I did let him into my computer and am very nervous about what ramifications that might cause. Can anyone tell me what consequences there could ber?

They have tried conning me by calling and saying I had a virus (over and over again) until I guess they gave up on that, then they tried pop-ups on my computer which I didn't fall for either. The latest and greatest today was a recorded message (since I didn't pick up) saying the company that I had technical support from (several years ago) had gone out of business and I had a refund coming. Well, I don't think Best Buy has gone out of business. I have not replied as I'm 100% sure it's a scam and all they want is my credit card #. So.....being a naturally skeptical person, I never respond to these cons but......this is a new one on me. Have to give them an E for effort, I guess. They do not give up!!!

I would like to say that this blog really convinced me, you give me best information! Thanks, very good post.
<a href="https://amusolutions.com/printer-support.php">printer support</a>
Keep Posting:)

Got one of those calls today and told him lots of crap about my daughter having attached a sticker with a crocodile onto my "ctrl" key and that I can't remove it, etc. He got wind that I wasn't buying his B.S. We ended up discussing the FIFA World Cup and wishing each other a nice day. That kept him away from other victims for 20 minutes.

1844-6094874 is a scam canon number

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