Timeshare resellers & quick-money promises

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Con artists are adept at selling — or selling you on  — just about anything. When it comes to timeshare resale services, they may claim to have a buyer for your property. Or that they can sell your place quickly and for a good price. But first, you’ll have to pay a hefty fee.

As part of an international crackdown on timeshare resale scams, the FTC and state law enforcement officials are going after timeshare resellers who took thousands of dollars in upfront fees from consumers after falsely claiming they could sell or rent the timeshares quickly. Today, the FTC announced settlements with Universal Timeshare, Resort Property Depot, and Resort Resolution Trust.

These companies violated the FTC Act and the Telemarketing Sales Rule by making false claims about their services in telephone pitches to timeshare owners. Universal Timeshare also called people whose phone numbers were on the Do Not Call Registry. Some consumers paid as much as $4,000 in so-called taxes, closing costs, and processing fees to these companies — and got nothing in return.

Before you allow someone to sell your timeshare:

  1. Check them out before you agree to pay them any money. See if the state Attorney General, local consumer protection agencies, or the Better Business Bureau in the company’s home state have complaints about them on file. Then, search online by entering the company name and the word “complaints” or “scam.”
  1. Deal only with licensed real estate brokers or agents. Check with the Real Estate Commission in the state where your timeshare is located to make sure the company has a current license.
  1. Get all terms in writing before you agree to anything. That includes services the company will perform; timing of the sale; fees and commissions; and cancellation and refund policies. If a company says you have to act now or you might miss out on a buyer, it’s not a company you want to do business with.
  1. Consider doing business only with a company that gets paid after the timeshare is sold. And don’t wire money or pay in cash.
  1. Be alert to a repeat scam. If a company offers to help get your money back from a timeshare resale scam  but wants you to pay them before they do anything for you, walk away. This is a classic setup for another scam.   

Read about timeshare vacation plans and selling a timeshare through a reseller to learn more. And be sure to report these and other scams to the FTC.

Tagged with: scam, vacation
Blog Topics: 
Homes & Mortgages

Comments

I have the same situation as yours, I called to my vacation rental and said me is a scam, we are three in this chat with the same situation. Remember that the scammers use registered brokers.

You can report this to the FTC at FTC.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.  You can also report misconduct to the state where the person is registered as a broker.

do you have their info?

I am going trough the same thing with AARROW Brokers LLC and NH Tittle Company, I wired them $$$ to a Bank in Mexico now that I want to stop the sale they are threatening to take me to court ! don't know if they have a case

They won't follow up. I talked to the guy Andrew today at AARROW who lied to me about my money being transferred after I wired money to a Mexican bank twice. Once for maintenance fees and the other for commissions - total of $ 5600 USD. Then after he promised that I would get the money reimbursed except for the commission, now they are asking me to pay another $4800 for income tax to the Mexican govt which they say the buyer will reimburse me. It all sounds too scummy for me. I have registered a complaint with the FBI. Now I will call the local FBI office to try and talk to someone to see if I can go to AARROW'S office in NY with an FBI agent to get my $5700 back.

Big D I have the same problem, i´d like to go with you if is posible with the agent of FBI to get my $$$ Back.

I´m going to register my complaint with the FBI in this moment so if you have advantage for this abuse tell me by this way.

You can also report this to the FTC at FTC.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Santana I am going trough the same thing with AARROW Brokers LLC and NH Tittle Company, don´t hesitate, if is necesary i have 2 person´s more in the same situation, you are in USA but WE CAN JOIN US AND FIGHT WITH THIS KIND OF SCAM. I´m going to be constantly in this chanel.

You can report this to law enforcement by filing a complaint at FTC.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

Comments you make here on the blog don't go into the law enforcement database.

I have had a full year of bad losses with Aarrow and NH Title. Please contact me, if I'm not too late to joint your lawsuit. Agent was Taylor Jones, later Albert Stevenson and Jacob Crown (legal).

I have also had a year of bad losses of thousands of dollars to Aarrow and NH Title with their vacation membership scam. I've reported the corporate fraud case to the FBI and filed a report with the FTC. If someone has started a class-action lawsuit against these guys, please let the rest of us victims know. If you haven't reported your case to the FBI, please call them and provide them with more evidence to prosecute these guys and potentially recover some of our money.

Broker Investments Inc. has contacted us regarding buying our Mexico property. Anyone heard of them? They are out of Minneapolis, MN.

They are contacting me too. Their push back when I said it sounds like they are going to ask me for money at some point is: Your timeshare company (in this case Grand Bliss / Vida) will ask you for a transfer fee. We will NEVER ask you for money. - The way I see this, is I bet there is an escrow account that gets set up in a fraudulent manner, then when the money is in there (probably for the transfer fee or title hold) - they split with the money or claim that it was non-recoverable in the event of a stall in the transfer process. That's my guess - but I'm sure it will go down something like this.

Incidentally, I emailed the building manager for the address they use on their paperwork and on their website - just to ask if the company actually has an office there.

If someone contacts you to sell or rent your timeshare then that is prima facie evidence that your info has been sold by the resort. Do not deal with them. all of this timeshare fraud could not exist if the resorts were not loosey-goosey or outright criminals with their membership lists. There are privacy laws world wide that place the responsibility on the resort for damages that flow from fraud and identity theft these scammers use to bilk honest people out of their hard earned money.

I got another call last night from National Settlement Services asking me for feedback about my timeshare. I don't have a timeshare but they keep calling. When I initially answer the phone they always ask to speak to someone with a first name different than mine, so I say you've got the wrong number. Then they say is this the "......" residence, and I say yes. That is how they get you to think it's an innocent mistake. I told them not to call anymore, and they said OK. We'll see what happens.

If you’re getting repeated calls from the same number, your phone company may be able to block that number, but first ask whether there’s a fee for this service.

If you’re getting unwanted calls from a lot of different numbers, look into a call blocking solution. There are online call blocking services, call blocking boxes, and smartphone apps that block unwanted calls. Do an online search to look for reviews from experts and other users, and find out whether the service costs money.

In addition, please file complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint. Watch this video to learn more about how to file a complaint with the FTC and why it matters.

I have the same problem with Aarrow and NH Title Co. After Andrew told me no money up front ended up wiring over $13000 in three transfers to Mexico. I refused to wire another dollar and asked Andrew for my money back. He told me I had to sent the Mexican lawyer a fee and they would return my money. I told him I was not sending another penny and he got abusive saying I would do it because I had to. He said I was in breach of contract and I told him so was he. They guaranteed my money after I wired the maintenance fees, they did again after I wired the commission and again after the last transfer. I told him I had signed documents guaranting the money after those transfers. He didn't want to hear it. That was last week and havent't heard from him. I am filing a complaint with the FTC to see if I can get my money back. Has anyone gotten their money back from these scams and how?

You can also report this to the bank or wire transfer company you used, the Attorney General’s office  in your home state and in the state where the business is based.

GOT MY ORIGINAL CALL FROM AARROW. WAS THEN TRANSFERRED TO BROKERS OF MONTANA. DECIDED TOO GOOD TO BE TRUE. FROM THE BEGINNING SAID I WOULD PAY NOTHING UP FRONT. ASSURED I WOULDN'T, HOWEVER NOW I NEED TO $3160 TO A BANK IN mEXICO, OVER MY DEAD BODY. GOT TO CHCECKING ON MY CONTRACT AND THE FACT I COULD RENT MY WEEKS HAS COME UP. ANY INFO ON THA

What happens if you own your timeshare and simply stop paying the maintenance fees?

I have a timeshare that I own, but have not paid the maintenance fees in about 5 years because they keep going up every year and I don't understand why. It does not show up on your credit report because you paid the timeshare off.

you mentioned that you have not paid your maintenance fee for 5 years and it does not show up on your credit report because it is paid in full. Could you elaborate on that. My maintenance fee has gone up to 1,100.00 per year on a original price of 5,000.00 for the unit! I don't want to adversely effect my credit so when I read your comment I was surprised. can you elaborate more. what I am afraid of is I noticed when I drag my feet to pay it I get an invoice with interest added, over 5 years that would amount to a lot of additional money and when it gets high enough would they send in the power attorney to collect. thanks for your comments.

we had a time share in mexico that we were told that we could send them the title and they would purchase it back. It was a Westin timeshare. They of course after we had written correspondence from them on how to release the timeshare now were telling us that we needed to pay the maintenance fees to sell. At this point we just refused and never paid them. We already had fully paid on the timeshare and it was the maintenance fees that were no longer getting paid. This was over 10 years ago. We were harassed by the agents for 6 mo and finally told them we were done they were not getting anymore money. This did not cause us any problems when we sold our home, no dings on our credit. We also have a Westin out of Hawaii and are thinking of doing the same. Every year the fees are increasing and it it now almost impossible to get days to rent unless you make reservations over a year in advance. Its just not worth it when you see what people are trying to sell their time that they have on craigslist. The whole timeshare industry is the biggest scam that their ever was. Sorry that we were bought into them. They say that at the Westin you can transfer your unit for starwood points. However the amt that they give you doesn't even add up to the fees that you paid for the year. The fees continually rise but the amt that they give you in points has never increased.

I am in California and own a timeshare. RCI, an exchange organization and Wyndham, are constantly trying to buy my timeshare under different names. Over the last 4-5 years I have kept track of who is behind trying to buy my timeshare. It is always a company related to them. Both have been found guilty of unfair business practives by the FTC. I firmly believe that they are trying to buy the better timeshare, either those who have land or good exchange rates to have a monoploy on the resort industry.

I have paid several thousand dollars to different companies who said they could sell my timeshare. Never got an offer from any of them. When I requested a refund, they said they had advertised, and therefore I got what I paid for. I guess they covered their bases that way. I have filed complaints with different organizations, but have had no luck getting refunds.

Has anyone had any business dealings with BluePoint Holdings out of Pittsburgh PA?

Has anyone had dealings with Interval Relief? They claim to work with the castle law firm who help you get rid of your timeshare by filing a cease and desist law suit because the timeshare company committed fraud against us by not telling us that we would be stuck with it forever.

Before you agree to give anyone money, check them out. This FTC article about selling a timeshare through a reseller can help.

See if your state Attorney General, local consumer protection agencies, or the Better Business Bureau in the company’s home state have complaints about the company. Then, search online: type the company name and the word “complaints” or “scam” and see what other people say.

To find a lawyer, you can use this state-by-state list from the American Bar Association, or go to this site from the State Bar Associations.

Anyone else scammed by Resort Owner Services and Fund South? David Carroll, Micheal Melino and Brandy Velda?

SERVICE PROPERTY MANAGEMENT GROUP AND
METROPLITIAN TITLE AND ESCROW SERVICES
ARE FRAUD RE RESALE TIME SHARES NO ESCROW FUNDS YOU ARE SUPPOSED TO BE YOURS WILL EVER BE YOURS OR WILL YOU GET THE FUNDS FOR YOUR TIMESHARE

Any info on Service Property Management Group out of Kansas City, Mo? They're trying to resell my timeshare in Cabo. Are they legit?

I'm also being contacted by the same company for my timeshare in Mexico. Somehow they already have the info about the vacation rental as far as how many weeks I own and the exchange company. Still researching to see if they are legit.

Any info gathered on them (service property management group) ?

Have just been contacted by International Global Trading, LLC - from MA. They claim they have a buyer for my vacation timeshare at Krystal Cancun. They insist I have to use the buyer's title company in Mexico, and that I need to wire transfer fees and their brokerage fees to Mexico. Anyone hear of this company?

Is anyone familiar with the concept of mortgage relief based on misrepresentation and breach of contract terms? Is this a legal way to end a contract with a timeshare company? I have been contacted by American Settlement Services, 763 N 20th, Ozark MO 65721, who claim they can do this legally for under $3000.

This blog has a list of things to check before you allow someone to sell your timeshare.

I have also been contacted by Service Property Management Group in Kansas City, MO. I would appreciate any feedback about this company. The Sales Rep has written the following, "My company is charging 5% commission after closing of the total purchase price. Meaning that once you have received your profit, you will have 5 business days to pay my company." I'm skeptical....

Man, these guys do not give up! After my experiences with Aarrow and NH Title Co. back in May 2016, I am still getting calls, but this time from someone who claims to work with the Mexican Government who is trying to get my money back. I have had three calls from different guys who claim they are investigating Aarrow and their scam. They had all my information (wire transfers, name,etc.)They claim to be a government department that investigates fraud and they work to get people's money back. I asked the first guy to give me the name and email of his department and to call me back the next day. I asked him how much it was going to cost me to get my money back. He said $1900 to pay court and lawyer fees. That was the first red flag. If he works for the government, the government pays him and there are no court fees. Turns out no such Mexican government department exists and no emails in the Mexican government end with the info he gave me. No one in government collects money and reimburses victims. When the individual called me back and I told him his department didn't exist, he cussed me out. The second and third guys that called me got abusive too. I guess reporting to the FTC does not do any good. I have also gotten calls from other companies to rental my timeshare. When I tell them it is a scam and that they are listed in the internet as a scam, they threaten to sue me for defamation. I do know this.....I have done my due diligence and have yet to find a legitimate company that does this. As far as selling your timeshare, that is practically imposible. These people are pros, look very legal, and I suggest to just don't get involved. I lost $13,000 and these people are still trying to get more.

Anyone heard of Midwest General Partners out of Chicago or Old Stone Escrow out of Cleveland? They are saying they have buyers for timeshares at Villa del Arco in Cabo San Lucas, Mexico.

Midwest called and sent us an offer for our place in Nuevo Vallarta that is too good to be true. I don't trust them!

did you go through w it? they called us too!

We also got a call from Midwest and Old Stone Escrow who said they were buying a block of 65 units at Monte Cristo and haven't asked us for any money (yet)
.... seems too good to be true! What did you do? We haven't signed anything but they've sent minimal docs/escrow instructions... doesn't seem legit. But would love any feedback.

I received a phone call from OLA TRAVELS in Monterrey MX Lazaro Cardenas 2400, Zona San Agustin, CP 66728 Monterrey, N.L. Mèxico. to purchase my time share at the Grand Solmar in Cabo San Lucas, MX. I have checked OLA Travels' website and it doesn't tell me much. (Red FLAG?). The whole transaction will take place within a week (red flag). Is this legit? I was told I would receive a form from the legal department that I need to sign. I was also told I can bring the form to a lawyer to review. That after I send the form back, I will receive my check. After I get my check, I am to send a check to them for the agent's fee. Has anyone had contact with this company

@EW, we recently received a phone call also from OLA TRAVELS just around the same time you did. And also, regarding our timeshare at the Grand Sol Mar. I haven't been able to find anything online about their company (complaints or full reviews) and i'm also extremely skeptical of this "deal". This is the first and only time i've heard of them, but they claimed that they were a subsidiary of Expedia. Any assistance with this would be greatly appreciated.

Any update on Ola Travels?

We have a vacation club membership Ola Travels is trying to buy. Same scenario - they will send us a contract, nothing is final until we sign this contract after our lawyer reviews it and we dont have to pay anything until we are paid and then we pay their "agent" a fee after we receive our money. They said we will get a contract from their Lawyer in Cleveland - Emily Brown. Did you go thru with your sale to them? Or did you find this is a scam? Doee anyone know about this and can give us advice?

Read FTC information about timeshare vacation plans and selling a timeshare through a reseller to learn more.

Check out the lawyer with the state bar association in the state where she practices.

See if the state Attorney General, local consumer protection agencies, or the Better Business Bureau in the company’s home state have complaints about them on file.

Search online: enter the company name and the word "complaints” or “scam.”

Can anyone shed any light on Ola Travels and their arrangement to buy vacation club memberships(weeks) and timeshares?? Is it legit? They say you dont pay their "commission" until you receive their money they wire into your account.

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