Phony calls about health insurance

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Robocalls can be more annoying than a lingering head cold. Recently, some people got robocalls that seemed to be about health insurance and the Health Insurance Marketplace, but the calls were a con. The callers were phishing for personal information. People who work in the Marketplace don’t make cold calls, and they never ask for personal information. If you get a call like this, hang up.

The phone numbers showed up with a local area code. The recorded message sounded urgent: “You need to buy health insurance or face a fine. To learn more, press 1.” A person who works in the Health Insurance Marketplace got the call and knew it was fishy, so she pressed 1. The operator claimed to ‘work with the law,’ and asked for the person’s full name, date of birth, phone number, income information and Social Security number. The person who got the call knew it was nonsense, so she hung up and contacted the FTC.

If you get a recorded sales call, but you didn’t give the caller written permission to call you, the call is illegal. Don’t press 1 to speak to the operator or get your name taken off the list, and don’t give any personal information. If you respond, you’ll probably get more calls. If you want information about health insurance in your state, visit HealthCare.gov. If you get a call like this, please report it to the FTC.

 

If you gave out sensitive information – like your Social Security number – to a caller, and you think it might have been a scam, read what to do if information is lost or exposed.

Comments

Great please stay on top of this. thank you for the information, it is very helpful

Ever since I went online for supplemental health for Medicare, I've been bombarded by this one group! They've actually called me by 12 different number's, call & hang up when I answer! You see, I made the mistake of telling them at the 1st call, "take me of your list, I've been helped"! They wouldn't except this answer, and to this day, over 30 days call up to 6/7 times aday! Yes I've put them on the registry now, "thank you God" for they were actually scary! Yes, they have local number's. Who are these telemarketers? I'll be reporting them tomorrow, I just haven't had time yet..

If you’re getting repeated calls from the same number, your phone company may be able to block that number, but first ask whether there’s a fee for this service.

If you’re getting unwanted calls from a lot of different numbers, look into a call blocking solution. There are online call blocking services, call blocking boxes, and smartphone apps that block unwanted calls. Do an online search to look for reviews from experts and other users, and find out whether the service costs money.

I am so tired of these "healthcare" calls!! The numbers change but it is the same recording. They even have the nerve to leave voicemail! Open enrollment has been over since January, yet the calls continue. I have reported them and they still call with a different phone number!

Ever since I went on the market place, the ".gov" site I have been harassed by "National healthcare enrollment center. Contacted my state Attorney general and the can not find this National health...When you look up the number it comes back to a fake address and CEO. so I start writing numbers down every call, sometimes five calls a day. Funny all the numbers are from states or countries that MAXIMUS call center is located. Maximus, US government contracted call centers in the states and in middle east. Get what I'm saying now. I have the numbers written down with the locations and phones with the numbers. I have been harassed for five months and now its starting again.

I've been getting the calls too. Called some of the missed calls back, total spoofs. They use phone numbers close to your own phone number so you're more likely to answer -- thinking it's a call from family or friend.
I'm writing down the numbers I get calls from (the spoofs) and any information I get from agents on the phone. Most agents hang up when you start asking questions.

What a pain

I get recorded calls multiple times a day from Anna at Healthcare Enrollment Center. For the first couple of months I disconnected without responding and blocked each phone number. Yesterday I finally replied to her first question “Are you looking for healthcare coverage?” with “no” and she says “Thank you for your time.” and disconnects. But she continues to call from countless numbers - some local, some not. I’m about to pull the phone out of the wall. I work from home so this line is a business line. Something has to be done!!!

Omg! Same thing here. I block the number Every time and then get more and more. I started calling the numbers back and usually get a very upset person that says they have gotten several calls from others stating the same thing. These are always different people. They are so upset that their numbers were used. Thus has got to stop!

I usually get about 5 calls a week from “ Anna “ using a spoof number. I got one today from “ Anna “ and I stated “ Si “. It then asked if anyone in my family was covered under Medicad. I stayed “ No “. It then told me to hold for a representative. A few seconds later a English speaking male came on the line and asked if I was interested in a single or family plan. I stayed that I receive about 5 calls a week and I was only interested in them to stop calling me. He then immediately hung up. I currently have 78 numbers blocked due to “ Anna’s “ spoofing.

I've dealt with the same thing. English speaking. The moment I say, I'm insured, please take me off the list. They hang up before I can get it out.

I've been getting calls, up to two a day from Anna. She says "Healthcare Enrollment Services" on the calls to me. The phone number on Caller-ID usually shows up as a local number, first three the same as me, the last four are random. On the last call if I'm interested I said yes. Then she asked if anyone in my house has Medicare or Medicaid, I said Yes. She said I'm not eligible and hung up. Since then... no more calls. Might try it. I love messing with the callers.

I actually had my information sold to this group by a worker at healthcare.gov. After receiving dozens of phone calls from healthcare.gov sometimes as many as 20 a day, I yelled at the guy, who then said he'd sell my information for yelling at him.
After that, I started getting phone calls from "Anna" at "the healthcare marketplace".
Please stop this. These people are worms.

This is becoming an issue! I have blocked the number everytime, but everytime they call back with a different number. Yesterday it was 10 calls and today I am already almost to 10. This needs to be addressed and stopped. Not everyone has the since to realize it is a scam. Find out who is doing it and stop them.

Thanks for the info. Will pass along.

Thank you FTC..Sometimes they call &ask for my 83 yr old husband, but he knows better also!!

There is a scam where HealthExchangeQuotes.com, will send you an email offering information about Affordable Care Act providers. They will send your phone number to dozens upon dozens, more than 60 so far of scammers, in a few hours. They don't have a phone number to call them back, only to connect to other "information providers". They have an email account but don't answer to emails either.

Please report your experience at ftc.gov/complaint so it becomes part of the FTC database that's used by investigators nationwide. Your complaints help the FTC and other law enforcement agencies bring scam artists to justice. We can't address complaints that you discuss in the blog comments.

As a former telecommunications employee, I know that the best way to solve the unwanted tel r phone calls is to make the industry trace the caller which they can do regardless of the CLID. I know why they do not. They do not care because of the revenue stream from these bogish callers. But there is a billing number for these phony marketing callers and the telecom industry know who they are. FTC needs to get to the heart of the problem and quit chEwing on the fat.My question to you, FTC, why aRe you doing what will solve the problem?

Joe is right. It should be the FTC and the FCC shutting this crap down. We are inundated with calls of all sorts -- and a national no call list is all but worthless. The old saw about being a customer allowing them to call is not applicable here, the calls come with impunity from companies etc with whom no prior relationship has been established. BTW, I got on this today because this so called "National Health Information Center" spoofed the telephone and caller ID for my local POLICE department. If this does not constitute a crime, or a matter of national urgency, I do not know what does.

Two calls per day with phony ID. and phone numbers. It appears they are using numbers listed in paper phone directory. The number today is 760-674-8334/

I let all calls that I don't know go to voice mail. I still get unknown or numbers I don't know. They never leave a message. Working for me.

How about adding some language re. the TCPA?

The Federal Communications Commission (FCC) enforces the Telephone Consumer Protection Act (TCPA), which also regulates telemarketing. For more information about the TCPA, contact the FCC at www.fcc.gov.

These people are already thieves. What makes you think a paperwork requirement will even slow them down?

I don't get these calls because my mom is already enlisted in Obama care. And hi ctressler where did Bridget small go?

You might be getting these calls but it is not because your mom is enrolled in Obamacare

I got one but didn't answer. He left a message and I didn't respond.

Does the TCPA allow the new stingray technology to be used by local law enforcement without a warrant? Who do you report such problems to when a government agency soppose to protect you

The Federal Communications Commission (FCC) enforces the Telephone Consumer Protection Act (TCPA).

For information about the TCPA, contact the FCC at www.fcc.gov.

Does the FTC have jurisdiction over insurance-related issues? Advisory Opinion 03-1 discusses an exemption for activities that constitute "the business of insurance."

I have reported my "Anna" calls multiple times. Each time with a log of when they call and from the spoofed numbers. This is ridiculous. Make it stop! I work from home and it's so disruptive. Sometimes more than 10 calls a day! I've filled out your forms more than once, I'm registered with Donotcall.gov and yet it continues. What else can I do to help the FTC MAKE IT STOP!

I received several calls from a Kelsi Standlee at 931-279-5030 yesterday wanting my social security number to fill out an application for health insurance. I won't be able to get Medicare until June 2016. I spent 195 minutes trying to tell her I do not buy anything over the phone. I finally hung up several times on her.

several calls throughout the day explain Obama healthcare and never take no for an answer .then repeatedly call back several times .same voice different topic for calling issue

area code 202 calls are the worst they make one feel very terrified if you do not take action with them at this exact time . a scary feeling worrying 24/7 if will indeed react on their threats I'm a grandmother, that occasionally feel unsafe.

i have been looking into affordable health insurance online as i wascharged an EXTREMELY large penalty for not having any in 2015. i filled out ONE online form via healthcare.gov, and ever since, SEVERAL random companies have been calling me NON-STOP! I JUST WANT THE CALLS TO STOP!

they are FAR worse than debt collectors; calling from multiple different numbers/states, so "blocking" the numbers is completely ineffective, as is telling them to STOP CALLING! it has gotten to the point where i cannot answer my phone any more because its ALWAYS THEM! There are five (5) of the phone numbers who have been abusing/disrespecting my phone number for a couple of weeks now. I obtained their #'s via caller ID... I am getting anywhere from 10-20 calld per DAY! NOTE: each number has called MULTIPLE times; often calling within mere seconds or minutes of a previous call from these same people- and some are calling me with voice recordings, literally filling my voicemail inbox, DAILY, to the point where I cannot receive incoming messages from family & people that I NEED to speak with! these jerks are literally RUINING MY LIFE!

again, my lack of health insurance has cost me a FORTUNE in penalties by the federal government, yet THIS is the kind of BS I have to now deal with just to do as Im FORCED to do by my own government?!?!?! I think a class action suit may be in order here!?!? I want my dang money back because I'd like to know WHO, in the govt. is going to fix this problem I now have to deal with thanks to being FORCED to buy health ins. that I CANT AFFORD IN THE 1st PLACE! But I digress... here are 5 of the offensive callers via my caller ID: 1). (412) 555-9404 3/11/2016 @ 11:45:55 AM 2). (267) 592-4426 Philadelphia, PA 3/10/2016 @ 12:49:12 PM 3). (305) 400-4637 Miami, FL 3/3/2016 @ 4:51:25 PM 4). (412) 555-4487 3/10/2016 @ 5:22:14 PM 5). (412) 555-9066 3/10/2016 @ 10:21:28 AM.

Register with the National Do Not Call list. It worked for me.

The do not call list has not helped me. I still get multiple health ins calls EVERY day. It won’t go away

The Do Not Call list only works with above board companies but for spammers it just gives them a list of valid phone numbers to try.

great info thank you for this post still always onthe top insurance is a great assurance.

i have got 7 calls from different numbers since friday and this is tuesday most have called more then one time i have no idea how to stop them. i think it all started when i was looking into insurance to help with medicare..just now recieved a call from 404 578 5697 atlanta, ga. couldnt underatand him when i told him not to call again he said no...

I received a phone call from a live person who stated he was raising funds for the American Indian Educational Fund, which supplies school supplies to needy children who reside on our Indian reservations. He suggested a $50 donation. When I viewed my caller ID, it showed SunTrust Bank, with a local phone number of 772/224-3585. I dialed this number back and of course a recording stated it was no longer a working number. The live male spoke with a foreign accent. I then notified a local branch of SunTrust Bank and relayed this info. Don

And if you had made that $50 donation, maybe, just maybe $2 might go to purchase school supplies for needy children, More than likely the entire $50 goes straight into the bank account of the scammer.

My wife was browsing for information on health care alternatives. She thinks she was on healthcare.gov when she put in her cell number as required by the site. Her phone immediately started ringing, and received over 50 calls on that day, and continuing the next. Most with "Unknown" caller ID's. I really wish that the Fed Govt would address this problem. I suggest that all calls include a 5 cents charge to be paid to the recipient unless they press a button to waive the charge. The cost would put the robocallers out of business.

I have someone from All American Medical offering me supplies and I had to give my last 4 digits of my social security number plus they concern me due to numerous complaints!

Thank your for sharing your experience with us. Please do more post to help customers.

Just receive call from affordable care department stating that I have an application on file. Recording said press number 1 and wait 20 seconds for someone to answer the phone. Gentlemen answered, told representative that I don't need medical insurance and hung up. I take this approach since I have been called in the past for various offers and l let them know that I don't need their assistance and it generally work and It slows down the phone scams..... Hopes this helps Sam

Can I be absolutely certain that none of these calls got my number from healthcare.gov?! It has been a terrible disruption. I am on the do not call list and have gotten about 15 calls daily for past two weeks immediately after signing up at healthcare.gov.

This is how many times I have been contacted today and I didn't even ask for a quote
765-323-4469 10:09 AM
800-533-5125 10:11 AM
954-306-9641 10:13 AM
317-564-3707 10:34 AM
800-533-5125 2:26 PM
305-842-2858 3:29 PM
800533-5125 4:38 PM
765-323-4469 4:45 PM
305-842-2858 5:45 PM

I'm getting all this call every day and didn't know that

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