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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Blog Topics: 
Money & Credit


I must say they really stepped up for their customers. I had the 2005 Cobalt that killed people and all they did was a repair that I am not sure even worked.

I am seeing problems, the documents are being challenged and there is no way to fix it, the procedure on webpage does not work, I am IT manager so I know how to navigate through the internet, call waiting time 8 - 12 hours hold time, chat time is ???? never got a tech to talk with me after waiting 2 hours.

I also had this problem today after being told on the 26th everything I faxed was good !! Now I guess I have to resend probably go to the back of the line :/

I completed the online form and uploaded documents today. Before you begin, get a scanned copy of your registration, license, know your odometer reading, your purchase date, Ave if you have lien know the amount. I am curious about the processing time though. Yet, VW is standing behind their name. If possible I would buy a diesel beetle today just because of how VW amicably settled this issue.

My son is getting the run around. How did you get your money back so easily?

VW not helping their cause i received an email on NOV 13 saying all paper work completed and i will receive a final offer with in 10 business days and today is DEC 24th and have not heard back from VW so these people are really full of it .

Ya me too i had mine completed on Nov 2 have not heard anything!!!

I submitted everything and was given one buyback price. Then once everything was finalized, they state if you put more than 1042 miles per month on it from the finalization to appt, your price goes down. Mine has already been reduced by $500. I did not record my original mileage so who knows? My appt is yonight so we will see.

How did your appointment go? We have 2 TDI Jettas.....received offers on both that are over 5 grand less that what my state taxed me on! So, with the penalty fee and what VW says my car is valued at, they are offering me less in total than what I just paid taxes on! I'm trying to figure where to go from here.

I got paperwork in November, scanned all paperwork and uploaded documents 2 days after receipt of letter. Got offer letter in 15 days. No need to rush if your keeping the car, since no fix has been approved no money paid out. :-(
But i have not had issues like the rest of the posts on here.

Does anyone know if they will include a downpayment in the offer letter? I paid over $4,000 down when financing my car. I simply want that amount added to my offer amount. I've also called many times beginning in October. I've had the offer letter and have had the run around having been given incorrect information.

I put 10.000 dollars of downpayment and they are ignoring it, like if my car lost value in 14 months when I only had 8000 miles, I feel betrayed.

You should have opted out got an attorney.

When I was finalizing my information at the VW site for the wire transfer option, it asked for my phone number. The only field available was for a business phone. I put in my cell number. It looks like VW may be filing to the IRS that they have paid us as independent contractors. I took early social security. I'm concerned this will affect my income.

I am having major issues with trying to file a claim. I have called twice to reset the claim, and they assured me it would be corrected within 3 business days. I am now on the 4th day, for the second time and nothing has been reset. This is a scam. I asked for a supervisor to call me to try to get more than a standard reply, and again I was assured that I would receive a call within 3 business days and that both issues were"escalated". I would like to know where they were escalated to, because nothing is being done to help with filing the claim online.

I am getting the same run around with supervisors not returning calls, even when escalated. Have requested one to call me back 5 times now. If they would have called me after the first request, I would not have to be starting ALL over now AND creating a new email address so I can start ALL OVER!

Same here - total filibuster. This is all an attempt to lower their eventual payout since we have to keep driving the car and increasing mileage, which is interestingly the only item that can affect their offered settlement amount. I only need to change the registrant name (included both names from the title since the initial portal signup didn't ask for co-registrant. I can't go back and change it, they won't change it. Now they say the portal has to be reset and I have been waiting 2 weeks for that to happen. THis is a total SCAM!!!

My claim was accepted in the system on Nov. 9, 2016.

I am now experiencing the same runaround to get my claim reset due to an incorrect account number on my financial consent form. I have faxed the correct information which I was told was not received. I have been told twice my ticket is being escalated with nothing done. I have talked to my bank regarding the loan buyout and have a buyout letter but no place to send it to. I am now on my second account reset which will take 3-5 business days but I feel will not happen.
I would be interested to see the numbers on how many vehicles have actually been bought back by VW.
Maybe they were banking on Trump winning the election and through executive order getting rid of the emissions issue and they could walk away from it!

Having the same issues-what a crock!!!

I sent my mail in over 2 weeks ago and vw still has not shown it in their system....

For future reference: if claimants can, use a smartphone when completing the online forms. They'll have the option to upload using their smartphone's camera.

Assuming you have provided EXACTLY what they are asking for you should be notified within a day.

3 ways to submit
Snail mail

the third choice probably expedites the process as I presume it takes steps out of the entire process on their end. When mailed or faxed, They probably have to scan the documents and pair them with the proper claimant. Just a Theory, Uploading yourself would skip that because the files would already be paired with the proper claimant when completing the forms.
Just a guess but Hope this helps!

VW is playing games with paperwork being submitted. We have talked to humans twice that told us everything we submitted is correct. Then it gets kicked back again for paperwork that there is nothing wrong with. They are being shady again. I wanted to buy the Atlas, now I want to get as far away from VW as possible.

I've had the same issues. They are making it as hard as possible for owners who wish to participate in the buyback. The phone support number is worthless. This car is my first and LAST VW.

I submitted my claim on 11/4/2016 and received the offer and release on the 18th. I submitted the signed offer and release on 11/21 and hd no issues with the web site. We'll see how long the next step takes

What did you submit as your "proof of government issued vehicle registration? I sent my Texas issued renewal notice and its registration receipt and they are saying those are the wrong documents--that's all I have. And they were supposed to call me back but they never did.

by chance can you tell me what happened next. We have a car titled in Illinois for our property there. WE have moved to Missouri but keep in in Illinois in the garage and did not transfer it to Missouri as we knew we would only be driving it to VW in Illinois so why transfer it to IL. My drivers license is MO so after saying all my paperwork is good three weeks later they say this. How did you fix your issue. We just keep calling and they say they cannot help us.

you need a copy of your drivers licence

I have 2 VWs that are problems. Submitted my paperwork on nov 3. Website says they are accepted and final offer will be provided in 10 days. Still no offer and webesite has now taken out the verbiage about the 10 days and just indicates offers will be made available. They lied again. Very frustrating making monthly payments on a worthless asset.

I feel you on making payments on a worthless asset, what a pain...
Has anyone researched their gap insurance to see if a claim can be made if auto maker defaults on the contract? Essentially, VW has.

I had a similar experience but was able to get through on the toll free line and when I asked about when the 10 day count started, they didn't really give me an answer but assured me that i would hear something in at least 30 days. Not more than a week later I did get the buyback offer on my dashboard in the website. If you don't hear something within 30 days I suggest calling.

I submitted my documents in October, they were verified as received on 11/2, I have called 4 times and been told each time I have submitted everything I need too, they are just that far behind, originally they stated 10 business days, at 11 I called they stated 20, at 20 I called and now they are telling me that they are hiring more people and will get back to me soon with no end date in sight

One interesting thing is that the more times you submit or change things, the further back your settlement date is pushed. I started out having a November 15 date, then I went in to the website and changed the mileage or something and the next thing I knew my date went to December 15. Now it is at December 28. The longer you wait AND DRIVE, the less vw has to pay you for your car. In my case, the car is just sitting in the garage waiting for the settlement date.

Yea, After I got my email back to schedule my appointment on Dec6th, there was only 2 days and 2 available times in Dec to select. I know this is BS because the VW rep doesn't work 8 hour days at the dealership and know darn well they are not that busy. I have called at 10am cst before got that she still wasn't in for work that day. VW is terrible, can't wait to get rid of this car.

Did you have any responses from anyone checking on whether this whole dieselgate mess negates the lease contracts made with VW? Just curious-we are among the many VW people trying to navigate this entire buyback/early termination fiasco!!! Our Jetta has sat in our driveway since November because we didn't want to put anymore miles on it. Had to have a second vehicle because we commute different directions for work. Making two payments a month is going to sink us. Feeling very anger and frustrated on all levels.

I am having similar issues. Submitted documents on Oct. 31. Have called multiple times. Waiting over 20 minutes and got cut off by the phone system. The website said 10 business days. Phone system was changed to say wait times of 30 days. I'm at 30 days and no final offer. Is VW going to be held accountable for their lack of planning. I put in the buy back option in July. They had plenty of lead time and are just being careless. I agree that they are just holding on to their funds as long as they can, while our buy back funds depreciate. I planned to purchase a 2016 vehicle. And now I'm not sure if they will even buy it back before the end of the year. Who gets the fine money stipulated in the court documents and is that a per customer number? It should be and it should go to the customers. They are making a bad situation worse for sure. Are they buying back certain vehicles first?

I delivered my Signed and Notarized papers of the Final offer on the 21st to the Site as well. Now its a waiting game. I called them today to see if there was any updates but they just said taking longer than expected. me personally I think there just drawing interest off the settlement money. the longer they wait the more they draw.

Where was the option to download/print out forms for notary?

How did you get a final offer? My paperwork has been in since Nov 3, and still says "We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer." I think the FTC should check into the lag time. Good grief!!

I called on mine that said the same and found out there was a problem with a question I answered. They had to reset and I had to resubmit all my documents again. You should give them a call and ask if there is something that's holding it up that you need to do.

I had to call the lawyer listed in book vw sent with the settlement information. the lawyer said NOT to fax them will be put in trash basically. said to UPLOAD any documents they require. my husband passed during this long journey with vw and now at the very end they are telling me that I am a new owner and have to start all over again. awaiting call back from lawyer. OUR car was part of this from the very beginning long long ago. starting over is such a scam!. do not hesitate to call the lawyers that vw is paying for in your behalf to assist you in these matters

I never received any info on Lawyers to contact. Can you tell me how to get ahold of them. I have been run around for months now, have had to resubmit twice and now when talking to them I am told that they don't know how to fix my car yet and it may be mid-2018 until they fix it and will not pay out until it is fixed. This whole process is fixed!!

sent in claim information on 09/07/16 now we have 11/30/16 and the documents are still "under review".

Today I had to "edit" the email and now I have no longer access to the portal information, neither with the new email nor the old one. After calling them (1 hour wait) I am told that I have no access because I changed something. The lady claims it is a "legal matter" and I cannot make changes. But then they let you edit information? This is utter bs!!!!!!!!!

To all, this process is pretty simple. At the beginning stages, there was close to 400,000 submitting documents, which such volume, things will get lost. Recall Cash For Clunkers program, not nearly the same amount of claims, and that program was a disaster from day one.

I recieved an email on Nov 2 that all my submitted paperwork is recieved and correct. Next step is suppoesd to be to recieve buyback offer and documentation to sign, this is supposed to happen within 20 business days according to VW's timetable. Let see, it's Dec 5 and you guessed it! No documentation. The 800 number is worthless, and website even worse as far as trying to get some updated info. Phone message is that they're experiencing high volumne of requests, really 400,000 vehicles! they've had time to plan and ramp up personnel. Though I've owned 4 VWs, probably never again.

I was notified on Oct 29 that it would be 10 days, Here it is Dec 7 and still waiting for final. Getting the same BS as everyone else. Customer service is nothing more than min wage stand in's that know nothing but how to read the script that is in front of them. I do know of several that have settled but all of them had clear titles. VW know well in advance how many owners were taking advantage of the buy back. No excuse. My wife and I both own TDI's and she has heard nothing as well. Tried calling the Northern District of California to let them know of the BS that going on. Does any one know who the third party is that reviewing our documents??

The court appointed claims supervisor is Ankura Consulting Group, LLC.

Ms. Small:

I received a letter from VW in late September stating which documents were required for proof of ownership/eligibility. I scanned and submitted those documents on 09/25/16. They were in stasis until the hearing determination on October 26. At that point, VW was supposed to have 10 business days, beginning November 1, to process my claim for a 2015 Passat TDI purchased 2 days before the stop-sale mandate. My documents took more than 15 business days to be processed and approved. Since that date (November 28, 2016), I have heard nothing from VW. Their Online Portal says the documents have been approved and "We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer." It has now been 10 business days with no response. I called the VW Hotline, navigated the prompts and got a recording that said VW's call center agents have no more information to provide at this time. Claim are taking long than anticipated and I'll essentially hear from VW when they get to me. Then the recorded message hangs up on me. I've been through this three times now to see if I did something wrong. Seeing as I ended up at the same message each time, I have to assume I didn't miss a cue. So, what now? VW has been mandated by the US government to abide by the timelines established in the lawsuit and resulting judgment. They are not. I want my TDI gone. I am losing money based on the fact I owned my car two days--TWO--before this debacle hit. My car had less than 100 miles on it, and it's being treated like a "used car in good condition." I assure you, it was immaculate. I want this thing out of my driveway. I'm beyond livid with VW for the nonchalance with which they are handling this, and I feel I'm being strung along. There is no "goodwill" here. There is additional deception, indifference to the American consumer and a display of arrogance that sickens me. Not only that, I also have an Audi TDI and am being dragged through the nonsense VW is espousing about the "easy fix" to the 3.0. Apparently the EPA and CARB don't agree seeing as, to date, they've rejected the two proposed fixes for that engine. What will it take to compel VW to act on my claim and close it? I do not want to continue to make payments on a car that was sold to me under fraudulent terms. Unfortunately, my bank is not sympathetic and requires those payments be made on time or my credit will be damaged. Again, the American consumer is paying for VW's negligence. At what point will VW be held accountable for their failure to adhere to the judge's ruling? What recourse does the American consumer have available to claim additional compensation for ongoing fraud? Because the court's spoke and VW is clearly indifferent to adhering to the timelines handed down. I am, at this point, completely indifferent to their plight. I will get rid of these vehicles and never, ever own another VW product again. Period. In fact, in all likelihood, I'll never buy German again. What might I do to push this and force VW to take my car back? I appreciate any answer you might give or guidance you might provide. I am at my wits' end and VW has strategically set up their claims portal, online chat option and their toll-free number to ensure I cannot speak to THEM to get answers. I will look for your response here. Thank you.

I understand that you submitted your claim documents in September. On November 28, 2016 VW informed you that your claim was complete, and it was determinining your eligibility. Since that time, VW hasn't sent any information. You haven't gotten any information from the Claims telephone line.  Some VW owners and lessees have reported similar delays in getting information; others have reported finishing the transactions and scheduling the buybacks. You may want to use a combination of online and phone communication with VW.

If you wish, you can file a complaint with the FTC at At the first screen, choose the category Other. At the second screen, choose the category Automobile. Provide as much personal information as you choose. When you get to the screen that lets you tell the story in your own words, include the words VW and diesel.

Bridget, I did just what you said with filing a FTC complaint a couple of weeks ago when vw blew past the 20 business day deadline. I got some ridiculous returned frequently ascked questions about fraud thing but no real reply. Who, really, is on our side?????? why is there no further compensation to vw owners for vw not meeting the deadlines outlined in yor agreement? I am not a genious, but sheer logistics should say X amount of claims were filed, and each claim takes Y time, therefore to meet the deadlines I must have Z staff. At a minimum, at this point owners should at least be given a new deadline to expect, not just a " we are just a 3rd party answering the phone. we have no information"

I submitted my documents on 11/01/2016. I got the email saying everything is complete on 11/11/2016. I called and used the chat and kept getting blown off. I started mentioning the timelines set forth by the FTC and they finally got me an offer, over two months after I submitted my documents. This is well over the 20 days allocated for this to happen. I tried to trade in my car when all of this started because I was moving. I am now stuck with a car I can not drive through a foot of snow. Who is supposed to hold VW accountable? I filed a complaint to the FTC and got a worthless generic response, suggesting car buying services. Does anyone really care about the people involved in this and how it affects our lives?

My SUV is jointly owned by my company and I. I submitted a claim under my name. The claim was under 'review' for >1 month before I called. Then I was told I should file under my company name. I filed a new claim. Two weeks later, VW said my SUV was initially leased and then purchased; so, I should file a new claim, choosing the status 'converted lessee.' as opposed to 'owner.' It appears that VW is trying hard not to honor the settlement. Even worse, the dealer 'fixes' my SUV while the claim is still pending. Now my Cayenne gear shift is totally messed up...3rd gear would not shift to 4th unless 3300 rpm is reached. The engine roars loudly but the SUV does not accelerate. All other gears shift at higher rpm. Fuel economy drops by 15%. Porsche dealer said they did not know how to fix it, but it could not re-program it back to what it was by law. I called Porsche, but it said the claim form clearly mentioned that the fix might cause problems with gear shifting. Porsche does not know how to fix it jet.


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