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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Blog Topics: 
Money & Credit


We submitted our settlement claim offer letter on June 27, 2017. We have not received payment from Audi or Bosch. I called the settlement claim center at 1-844-982-5246 and after a long slow walk through the telephone tree, I was connected with “Porsche” (yeah, that was actually her name). After several minutes of wrangling with the claim number, etc., Porsche informed me that I had to first get the vehicle repaired in order to get paid on the claim. I explained (maybe three times) that the lease had expired, and we had turned the vehicle in about three weeks ago. We were notified of the available repair just a couple days before we turned the vehicle in. In other words, there was no opportunity to have the repair performed prior to the requirement that we turn in the vehicle.

I requested information as to why we had not received the settlement amount. Porsche informed me that our claim was now in the wrong class as we are now a “former lessee. THIS IS A SCAM!

I bought my TDI on the last night of the cash for clunkers program. No problems. I started the claims process just a couple of weeks ago, since the program will expire soon. So far everything has gone just fine. The chat works. Got all my questions answered. As long as you upload all of your documents, it actually works as intended. I think people are having issues because they don't understand the settlement or the process and/or haven't even read how it works. It's not a conspiracy and no one is trying to rip you off. Just use the chat or call and get the info you need. Scan or use your cellphone to copy your documents, and then upload them. It's not that hard, people. If you can't do it, get a younger relative that knows how to work a scanner, cellphone, and computer to help you. No, I have no connection to VW. The fact that we got cheated by the execs does not mean that you can't get your settlement.

Well, here's my two cents for what it is worth. My husband purchased a brand new 2013 VW Passat TDI. He absolutely loved the car as did our son, who , when dad didn't have to work, drove the car to work. My husband passed away in April of 2015. By August of 2015, the Passat had been placed in the shop on three separate occasions because it went into "limp" mode and the engine light would come on. Since my son drove the car to work via a very busy interstate, "limp mode" was not an option and the dealership couldn't guarantee that the problem causing "limp mode" wouldn't happen again. So, I took it to the dealership and asked them to help us out explaining that my husband had passed. Boy did they see me coming. After my husband passed, I went through all of our finances including our car loans, booking out the value and what I now owed to see if we were upside down. We were only $750 upside down in the Passat. Well, guess what, the dealership gave me the trade in value based on the emission scandal, and I am now $8,000 upside down in the Passat we purchased. Did I have to sign the contract to purchase the Passat. No, but would you risk your spouse or child's life on a busy interstate highway when a car drops from 70 to less than 30 miles an hour in a matter of seconds? Of course, three weeks after purchasing the vehicle, I get the letter from VW saying I may be eligible for a Buy back offer. At of course, Northpoint dealership has left the state.....Now I am waiting......I don't get my hopes up, if I receive anything, it will be used to buy an extended warranty, and I will continue to make two payments a month until I am no longer upside that will happen. I will NEVER own another VW.....First car 1974 VW bug. Last car purchased from VW 2015 Passat.

So, I had the TDI modification performed on my Touareg and my vehicle has been in the shop twice since due to faults sensors and valves. My car will start smelling like exhaust and the engine light comes on. VW totally missed the mark on this! How did this fix ever get approved? I have zero confidence in VW!

I contact Vw through there portal submitted all required documents and talked to their reps . My situation meets all of the buyback and time window requirements.
I have summited all documents several times over the past 8 months. Each time I talk to them they say "Oh looking at your documents, I don't see what it has not been accepted”? They put me on hold then say “sent these documents again”. I send them through the portal I get the message I have to show proof of ownership. I have several times, The vehicle is titled in my name!
I told them I wanted to record our conversation because every time I talk to you, I do exactly what you tell me and you keep on rejecting the claim. “Oh no, we cannot be recorded, Im not allowed to say anything now”. I also told them the last time I wanted to talk to s supervisor who could tell me EXACTLY why this keeps getting rejected. The rep told me I can’t because those decisions are not made by us, but the court.” Really?
I’m at the point where I have to get my attorney involved and send them a threat letter.
Also, I choose to Not do the buy back and just update the emission system so it’s legal. They won’t even do that!
I believe the guys are experts and knowing how to give you a run around to avoid paying a dime, make it look like they want to help you, but in reality, don’t want to and not being responsible for fixing a car with illegal emissions and paying a dime.

I completed all of the paperwork on-time to modify and receive restitution for my 2010 VW Jetta TDI. I tried to schedule my modification appointment during the first week of Nov 2018 and my local dealership (Auffenberg VW) couldn't get me in until 27 Dec 2018. I was worried about the closeness until the end of the eligibility period, but the dealership told me it would be okay. When I dropped off the car on 27 Dec for my appointment it had a service engine light and code which required trouble shooting and then replacement of the fuel intake manifold which was covered by VW. The unexpected maintenance caused the modification to be completed the first week of Jan 2019 so my claim was deemed ineligible for compensation. I submitted an appeal and on 19 Feb received a letter stating my appeal was denied and it didn't provide a reason. Is there any way this can be reconsidered and I can received compensation?

so I signed up for the fix, because at that time, I tend to go conservative initially, because I was waiting to hear about was the fix was, what mpg it would change and what they would give us if we did the buyback. First I was getting things via mail, then I went to the website; as I said I initially signed up for the fix. At NO point did my browser EVER ask for documents. When I got a response it gave me a great price on the car. About a month later, my son asked to borrow my TDI convertible for a trip; on July 5th, 2018 I called to tell VW we wanted to change to a buyout and wanted to know if there was mileage limitations. I was told that I was APPROVED for the fix and that he would change it to a buyback. The mileage thing wasn't clear, so we called a 2nd time and stated the same thing. The mileage answer was much more clear. I thought they would send me something but the first thing I got was a disqualification email on Tuesday Sept 4th stating that I didn't qualify for anything as I had not sent documents in. I called VW immediately and they had records of the 2 calls. I called VW prosecuting attorneys who told me it didn't matter what the folks on the phone had said, because they were a hired 3rd party and since 9/1/18 was a court ordered date, I was out everything. The documents were the title and our driver's licenses front and back-something I could've gotten to them in 10 min. I hired an attorney and spent $2000 for him to look into the court settlement and write a letter, and got a denial. Any help or suggestions?


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