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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Blog Topics: 
Money & Credit


Is there any benefit or con for waiting until 2018 to sell car back to VW?

Assuming you clock less than 1047 miles and more than 750ish(I'm sure a mathematician could figure out the best range, I'm just guessing) you shouldn't expect to lose much by waiting till the end as your car's value is locked in at it's clean trade value as of September 18 2015. Regardless of wear and tear it'll be treated as if it's in perfect condition.

If you clock under 750ish miles a month then you need to consider the fact that you are paying out to have your car sit and not get any "allowed" use out of it.

If you clock over 1047 a month you'll be "penalized"

You buy a TDI and had great credit. Now, things happen, and you no longer can get credit. You want to sell you car back, because the reasons why you bought the car no longer(or won't) exist anymore. So they offer you 150 dollars, after paying your car off. Now what? I think VW has an obligation to get everyone in a position where they were before this happened. regardless of their situation.

So, I'm trying to reconcile a discrepancy between the FTC Consent Decree and VW's own settlement documents. I purchased an affected vehicle AFTER June 28, 2016.

According to the FTC decree, I don't fall into the category of those buyers who purchased the vehicle between September 18, 2015 and June 28, 2016. Therefore, the restitution amount should not be half, or otherwise shared with an Eligible Seller, since an owner selling the vehicle after June 28, 2016 is not an Eligible Seller.

The VW documents, and the estimated buyback I have thus far received, accounts for only half of the restitution.

How do I go about resolving the discrepancy between the FTC consent and the VW Settlement documents?


Your understanding of the FTC Consent Order is correct. To get information about the private settlement, you can call Volkswagen at 1-844-98-CLAIM.

Thanks. So if VWs settlement is not in accordance with the FTC Consent Order, is that a concern of the FTC? Meaning, if VW stands by their "half restitution" for owners who purchased their vehicles after June 28, should a complaint be made to the FTC?

If you think a business isn't living up to its claims, you can report that to the FTC at

I think I was and am still in shock how easily Vw was let off the hook. They still,have big problems with other countries over the tdi, but how in America could they get away with this still baffles me. After reading so many blogs of other people's situations I feel lucky. I like many others planned to drive my tdi for yrs. I purchased my 2014 tdi bettle coupe in early 2015 new and got a great discount because it sat on the lot so long. Now Vw wants to give me $15,000.00 more than I owe!! No brainier take it. But my thoughts about the settlement are that all tdi owners were lied to and Vw and the court has an obligation to make everyone whole again!! None of us are going to be in that position if we have to buy a new car and start the process all over again! Especially those with upside down value. I aggre that buying the car outright or leasing the car should be treated exactly the same.. Not giving the advantage to Lessie's who are upside down. Never again for me with Vw...

i have a used 2014 bettle tdi. i bought mine this last may. i was leasing a jetta at the time and they talked me into the beetle. which i love. but i have a question. obviously i will not get money because im second owner. but their suppose to give me back 22,000. well i still have my vw credit loan which is 26000 because of roll over from jetta. so will they pay my whole loan. or am i gona have to return car and owe money? i bettrr not, because this is their fault. if so i guess id have to sue the dealership for selling me the car knowing this scandle was taking place. im freaking out cuz i just dont know whats happening

For the most current information go to or call 844-98-CLAIM.

I just looked up the stop sale date which was 01/2016. And mine was sold to me from vw dealership in may 2016. Isnt that illegal?

I bought the TDI because I drive further than the average person for work. Ironically I got service done on Seotember 18th of 2015 at my local vw shop. The mileage shows 50450. Using the buyback mileage estimator, it says my vehicle would have 60500 on it. I called vw and they said they will not offer me a price on the actual mileage. This is crap and I, like many others, will be getting screwed out of money. I have contacted an attorney on the case. We'll see but I'm not keeping my fingers crossed.

I'm in the same boat. Had service done the day before at a VW dealership with the mileage recorded. The actual mileage and the "adjusted" mileage pushes me into a different bracket for compensation. These lawyers and VW suck.

I sold my 2011 Jetta in April of this year, I dont have the VIN # nor have I received anything in the mail about the buyback. What should I do now?

Go to and enter your information at "Check My Eligibility & Access Online Portal" to see if you are eligible for a refund.

A person who owned an eligible car on September 18, 2015 and later sold the car could be an “eligible seller.” If you are an eligible seller and you want to qualify for a restitution payment, you should identify yourself by September 16, 2016.

We got our numbers today from the VW court settlement web site. I'm really not happy about this. I've had my car for two years and have paid interest and principal during this time that probably addes up to about $9K. Yes, they are willing to pay off my car and I walk away with only $1400 (because the value as of 9/15 is still way less than what I owe and then with the money for "inconvenience" pays the rest off leaving me with $1400. What about the money, the $9K I've already have lost in paying for this car that I loved so much mostly due to the gas mileage???? Not to mention my down payment, the taxes, etc. I'm not really seeing a compensation here. It basically gets people out of a vehicle that is going to continue to depressiate and we could end up with something worse if they fix it. Not happy here. I would be happier if I had another $3K for the inconvenience of having to find another car that gets descent mpg, and dealing with sales people once again, not to mention the disappointment I have now that my car I loved so much and spent $9K on already was a fraud.

Does anyone know if VW has to put the money for settlements in a trust so if VW America decides to go bankrupt the consumers that are due these settlement claims are not screwed a second time. My concern is there were 11 million diesels sold in Europe and only 400,000+ sold in the US. Now it is looking like European consumers are starting to challenge the crappy settlement they received, which was just a fix. If the 11 million Europeans get the same or similar settlement we got in the US, VW will go bankrupt for sure. We will line up behind the secured creditors and only end up getting a portion of our settlement. Who wants to wait until 2018 to sell the car back with that risk looming. Not me! Again my question.....does VW have to put the money in a trust fund or escrow so the consumers' money is protected from risk of VW going ankrupt?

The FTC Order contains a judgment that will provide consumers with substantial protections in the unlikely event of a bankruptcy.

Where can I read up on the "substantial protections" for more details? If VW (for whatever reason) were to renege on the buyback, I imagine there are substantial penalties for them - like they can't sell VWs in the US again - but what protections are there for consumers if they renege? Your answer didn't suggest that the money would be in a escrow account.

Please see the FTC Proposed Order for details of the Judgment for ten billion and thirty-three million dollars in favor of the FTC.


My 2011 jetta tdi sportwagen will go back to dealer for good as soon this settlement is approved and VW call us to drop of the car. The only thing I have to say is that lawyers should get less money and buyers a little bit more.

I a m so sorry the system works like this. But the taxes we paid when we bought our car should be return to our pockets.

The settlement is entirely unfair to consumers who trusted VW. My $28,000 2013 Jetta TDI purchase will only get me $18,348 in compensation. I owe $11,000 on the car loan through my credit union. this will leave me only $7,348 to purchase a car. I can't possibly purchase another car with the same gas mileage, condition, and level of comfort/luxery that I have now. I was planning on driving the Jeatt for 10+ years and have put as many as 313K miles on other cars. We should all be compensated for the full purchase price of the cars, plus tax, and any interest we have paid, in addition to a cash compensation for VW's deception. Also, this is the only car that I own. Will the dealer give me a loaner when I drop my car off? How am I supposed to go out and buy another car with no transportation and wating for the VW electronic deposit to show up or the check to clear? The FTC must address these issues. This is NOT a fair program to US consumers.

The FTC settlement doesn’t provide loaner vehicles to buyback consumers, although buyback consumers have the option of receiving their checks on the spot, or waiting for an electronic funds transfer (EFT) for no longer than three days.

I faxed my information to Volkswagen/Audi Diesel Emissions Settlement Program on Sept. 30, 2016 and received a "Claim Reference Number." I chatted online with a rep and was told that they received my fax; however, I will have to wait until Oct. 19 to acknowledge if I get a you know anything about a refund DATE? I was told by the car dealership where we purchased our 2014 vw diesel jetta that the settlement check would be available Nov. 1, you have any further news?

The FTC will update information about the settlement after the court hearing for final approval on October 18. The site has a timeline. The timeline says the anticipated roll out of the settlement program, pending court approval, is Fall 2016.

If our (web-filed) claim got approved, and now it says: "The next step in the process is to schedule your appointment to complete the Approved Emissions Modification. An Emissions Modification for your vehicle is not yet approved by EPA/CARB. Volkswagen will contact you when there is an update on the status of the Emissions Modification for your vehicle." Does it mean that we'll not get the CHECK until the modification is done?

You can get information about that on

The numbers in the settlement that I just received showed a buyback of 13.6k to 15.3k. Going on the website, inputting all the data, the result came out at 10k. I have 84k mileage. We're supposed to get 12.5k per year in mileage, which in my case would equal 75k. So for 9k miles over they're charging me 3.6k. We also purchased the car new with the belief that a diesel would last way longer, and depreciate at a much reduced rate. I also checked nada bluebook retail as of Aug 29th, it was almost identical at 9.8k. You're not able to input a specific date, so the value is as of Aug 29,2016, not Sept, 2015. Way too many issues and questions of ethics here. What are we supposed to do?

I visited the and filed a claim today for a buyback, but they show the vehicle return amount at $14,475 for my 2011 Jetta Sportwagon TDI w/sunroof and navi, however the amount on FTC's Proposed Partial Stipulated Order...attachment 1A shows 20,357 and the mileage adjustment is less than 1K. I don't understand why the attachment 1A is so much higher than the amount the VW court settlement website shows. Has anyone else noticed this difference?

The charts on provide your total amount for a buyback or approved emissions modification, subject to any adjustments for options and mileage. That total amount includes the replacement cost (i.e., the retail value) of your vehicle in September 2015, plus compensation for other losses. 

The private class action settlement, which appears at, uses a different formula than the FTC for calculating buyback, but the settlements pay equal amounts.

The private class action settlement formula involves “clean trade” and an additional payment. The total amount on should match the amount on 

If you have questions, call VW at 844-98-CLAIM.

To get my nh inspection sticker on September, I need new front brakes on my 2010 Jetta wagon. I tried yesterday, and I was rejected! I am all signed up for the October buyback, and I don't want to spend another $500 on a car that hopefully, will be gone soon! What to do?

You can get information about the condition cars must be in to be eligible for the settlement at You can also call 844-98-CLAIM.

Will the October 18th court deadline address the disparity between originally posted buy back at retail and current wholesale offering? Is there any possibility that VW will offer wholesale on new/used cars to us victims? Like for like. I read that the settlement document stipulates that buy back be at at NADA retail. The subsequent prices are at wholesale.

The charts on provide your total amount for a buyback or approved emissions modification, subject to any adjustments for options and mileage. That total amount includes the replacement cost (i.e., the retail value) of your vehicle in September 2015, plus compensation for other losses. 

The private class action settlement, which appears at, uses a different formula than the FTC for calculating buyback, but the settlements pay equal amounts.

The private class action settlement formula involves “clean trade” and an additional payment. The total amount on should match the amount on 

If you have questions, call VW at 844-98-CLAIM.

The initial buyback schedule was significantly higher.The current buyback appears to be wholesale. The published agreement stated 'at retail'.
Could you please address this disparity.

The FTC started its calculations with the pre-scandal NADA clean retail value for the vehicle. The FTC then added all other costs the person incurred or would incur because of the deception.

The proposed private settlement, that is the information you see at, provides the same compensation to each person, but starts the calculation with the pre-scandal NADA clean trade value. Then, the proposed private settlement uses adjustments to increase payments above clean trade value.

The proposed private settlement provides the same compensation as the FTC's calculations. For more information, please see the  Federal Trade Commission's Statement Supporting the Settlement in In Re: Volkswagen "Clean Diesel" Marketing, Sales Practices and Product Liability Litigation.

Ms. Small, Sorry but I just do not understand what you are trying to say. The settlement has a value listed (i.e. - for me it says $13.6K to $14.3K) plus the restitution amount which varies. When you go to the VWsettlement site they say my car is only worth $10K, plus the restitution. So when you say that the amount is the same, I do not understand which amounts are the same? I have played with the math for a month and what VW is offering is $4K less than what the settlement paperwork describes. Who has authority to tell us (owners) what the actual number is? VW? I hope not, there needs to be a check and balance and if that is not the FTC who is it?

The FTC has oversight of the settlement. Additionally, the FTC is requiring that the entire claims process be overseen by an independent, court-appointed monitor.  Volkswagen has no control over the monitor.  One of the monitor’s responsibilities is ensuring that Volkswagen pays consumers the correct amounts.  

If you think Volkswagen is paying the wrong amount, please contact Volkswagen’s claims center directly (1-844-98-CLAIM) or file a complaint with the FTC.

Who is this "monitor"?

The Court-appointed claims supervisor is Ankura Consulting Group, LLC.

As an "eligible seller," I'm concerned that the settlement is not at all fair to me. To put this is sharp relief, as I understand the settlement, when I bought a new car in March, 2016, had I kept my TDI and mothballed it (which most people can't afford to do), then I'd be able to sell back my TDI and get the full settlement, which would be about $10,000 more than what I will get since I traded it in. That makes no sense. My trade-in value suffered by at least $5,000 because of the scandal. I'm the one who was defrauded. Any party that bought the TDI from me (a dealer, as it happens) should have been fully aware of the situation; they were not defrauded at all and got a lower purchase price. Why should they get half my punitive damages?
I'm tempted to exclude myself from the class, but I have no idea what I could reasonably expect from pursuing a separate settlement. If my understanding is correct, all eligible sellers have been abused by this and should sue under a new class action. What am I missing? What are my options?

Why should they get half my punitive damages? I WAS ASKING THE SAME QUESTION!

Bought car 31400 + 2400 warranty +2100 state taxes. 26000 buy back offer if I buy new car +2400 warranty +2100 state taxes. If you do the math I am loosing over 8000 dollars.I am only getting 20000 for car . which is wholesale value by the way. vw tdi owners do the math start complaining you should have filled a objection like I did. You have 3 days left read you settlement go to page 22 follow instructions. Don't let vw and our government stick it to you.

I have 2012 Passat and am very unhappy with both the buyback and restitution offer. They reduced the value of my car by $2500 udner the Sept 2015 blue book. I assume this reduction was due to the odometer reading but that reading is based on today, not Sept 2015 so I think it is unfair. I was considering keeping my VW and getting the fix that is offered but I don't know anymore. I thought they were going to compensate me for making my car worth almost nothing but now it looks like they are trying to be cheap.

The money paid out should not be for "when the scandal broke" but when I bought the car new + restitution. Allowing them that time between the time of buying and "when the scandal broke" is just slapping them on the wrist and not properly taking into account of when the issue really began. What about "when they began breaking the law!"

I submitted a reply to an above post that was started by: GolfGulp | September 6, 2016 but it was not posted today. I have to assume because the FTC does not have an answer or does not know quite what to say. But GolfGulp is right that what is written in the agreement and what comes up when you go to the settlement sight are not the same. The response from the FTC that they start at different numbers but end up the same is not true, at least for some of us. In my case it is almost $5K different. Has anyone else seen this issue. Not even taking in to account taxes, and warranties, etc. Just the agreed to numbers do not match what is being offered. FTC, please let me know who I need to talk to? Who has oversight of this to ensure VW is following the numbers agreed to? Thank you.

I just noticed the same thing as I was calculating the numbers. I also had about a 5K difference between the VW figure and the FTC figure. The FTC amount being 5K higher than VW. Now I'm wondering if this is a new adjustment after the most recent court date or where the variation is coming from. 2xTDI's thank you for pointing this out.

I'm glad to see your post because I ran into the same problem. I was satisfied with the first calculation, but not the second.

I have a 2014 Golf with 7 payments left on the lease an a residual of over $18,000. So…. If I ditch the car now, I get $3459 and don't have to eat 7 more lease payments. I'm still out almost 10K and have no car. The vehicle has been parked for more than a year, since it also has the 'potentially fatal' shrapnel-slinging airbag. If I got a break on the residual, I'd keep it after the fix, but at this point, I'll I've got is a car in my garage I don't drive, with low mileage, and the buy back doesn't apply to me since I'm a lessee.

This settlement is flawed in the extreme:
1. First, the buyback is not "replacement value" but what a dealer would pay wholesale. The tone of the article for this section is self-serving bureaucratic language.
2. Despite the fact that the cars will likely be crushed, the owners have to present them in running and maintained condition.
3. In order to accomplish # 2, the owners will have to pay hundreds to thousands in maintenance to keep the cars in a condition ACCEPTABLE TO VW. I just put $800 into repairs. VW should have been required to cover all repairs to these vehicles, or perform repairs and maintenance at cost until the vehicles can be sold back. I suppose the judge in the settlement and the attorneys just happened to miss this little fact.
4. VW has been given until 12/2018 to complete the buyback. This could potentially be two years of maintenance, insurance, registration, etc all at the customer's expense.
5.There are approximately 600 VW dealership in the US; there are approximately 500,000 affected TDIs. How will smaller dealers accept 500 to 1,000 cars each?!? They have no storage for that number. There are not enough car haulers to move this number of vehicles in a short time. Some of these dealerships have a small number of employees and I am sure are not going to allocate most of their personal time to a VW buyback program. The parameters of the program have been announced but there is no guarantee that VW will be able to handle the logistics with a stressed and aggrieved dealer network.

The bottom line is that we TDI owners are going to get stuck with hundreds to thousands of dollars more of expenses before this is resolved, we will receive little or no restitution of our costs of financing, Insurance, maintenance, stress , risk of accident and time are all working to vw's favor. Meanwhile federal and state governments walk away with billions in air quality settlements with which to balance their budgets and the class action attorneys walk away with 35 million dollars. Note that the award to the lawyers was announced long before any practical resolution for the customers. FTC handled this poorly from the beginning. What should have occurred was that the customer, not air quality and state budgets,should have been placed first. I and many others are profoundly disappointed with the settlement. We are not looking for a windfall, we are just looking to be made whole while driving an unreliable vehicle that could at any time costs us significant funds to keep in a condition VW has demanded. This is the biggest fiasco in automotive history and will likely drive some who cannot afford to hang on to a defective and flawed automobile and will likely drive some into bankruptcy or financial duress. It is also a primary failure of the Class Action System and an example of how a judge is unable to visualize the position of the aggrieved parties.


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