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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit VWCourtSettlement.com. At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Tagged with: car, refunds, settlement
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The FTC calculation of buyback amounts started with the pre-scandal NADA clean retail value for a vehicle. The FTC then added all other costs the person incurred or would incur because of the deception: cost of shopping for a new car, sales taxes and registration, the value of the lost opportunity to drive an environmentally-friendly vehicle, and the additional amount "Clean Diesel" consumers paid for a vehicle feature (clean emissions) that Volkswagen falsely advertised.

The Court granted preliminary approval of the Class Action Settlement, but not final approval. After the notice period is complete, the Court will hold a final approval hearing, which is currently scheduled for October 18, 2016. If the Settlements receive final approval from the Court, Buybacks, Lease Terminations and payments to eligible former owners and former lessees will begin shortly afterwards. See more in the frequently asked questions, court documents, forms & notices at vwcourtsettlement.com.

Nada is wholesale not retail show me a car dealer where I can buy a car at wholesale. We should get retail + at least 10000$ to cover lost sales tax ,warranty, difference in millage, need to keep car repaired till it is bought back. If vw +our government doesn't improve this deal unhappy owners should get there own class action lawyer. No doubt we could get a better deal than this.

After talking with the 1-844-98CLAIM today, it became apparent that the amount offered and the way in which it was calculated differed substantially from the Case 3:15-md-02672-CRB Document 1607-1 Filled 06/28/16 Attachments 1A, 2A-C.

I am concerned that the original settlement is being misinterpreted. What can be done?

I dunno -- I just did the math, and they would offer me $26k for a car I bought for $29k in 2014. I still owe $13k on it, so I would walk away with $13k, and $3k was for having a new car for 2 and a half years. That's not so terrible really.

What I think I will actually do though is take the $7k restitution and the fix if it is a good one. If not, keep the restitution money and the fix, and I keep my car as is (I'm in one of those states that does not have emissions testing, and in the country too, so Ozone isn't as bad as all those low MPG SUVs' CO2).

Can't think of any other new car I could buy that would be diesel/high MPG wagon, manual transmission and towing capable (I have a 2014 Jetta Sportwagen TDI MT). So I'll keep it for the next 10 years. If we were in Europe I would have like 50 options of cars like that. But in the U.S., American automakers who don't build diesels lobbied the government to make crazy strict diesel emissions rules and super lax CO2 rules, as a non-tariff barrier to their European competitors. That's why VW cheated and probably can't come up with a fix now.

And Bridget at FCC -- you are inhumanly patient. I would tell all those cry babies who think they should get their full purchase price back to get stuffed.

Consider yourself lucky!

I've paid $18000 in nearly 4 years for a car I can't keep without worrying about the federal government banning registration..

who on earth would pay 18000 to drive a car for less than 4 years? And some even have it worse! Excluding the rich who can afford to waste money.

Also many American manufacturers offer diesel overseas. Ford Mondeo diesel. That's a fusion over here but with diesel powered options over there. You can get dodge caravans in diesel in EU. Also Chevy has the cruze and Colorado which are expected to have a diesel option but using UREA instead of DPF. It's got nothing to do with keeping the manufactures like VW out its got more to do with keeping gasoline powered engines in

Sure diesel emits more fumes per gallon but they generally smash the competition in MPG

Let's say 2.0l gasoline powered jetta creates 12lbs of c02 per 1 gallon of gasoline used, gets 25 MPG, and travels 50 miles.. it burned 2 gallons of fuel and put 24lbs of c02 into the atmoshpere

Now a diesel comes along ... it gets 50 MPG(and yes, despite the window sticker stating 34mpg combined the diesel cars generally perform much better, source: All TDI owners) and puts out 18lbs c02 per gallon. drive it 50 miles and you created 6lbs less than the gasoline powered version.. obviously these numbers aren't exact as this is only an example. But I'm using figures reported by the US government.

now you mod the car and lower it's emissions to closer reflect that of a gasoline engine... but you have also reduced the expected MPG of the vehicle to increase emissions performance. So your diesel produces 15lbs per gallon used instead of 18lbs but can only go 35 miles on a gallon. Now you've succefully reduced per gallon emissions but in all reality you are creating more c02 to travel the same distance

The emissions scandal reports that VW 2.0l TDI vehicles produce 35% higher than acceptable emissions.. using the figures from this example this equals to a little over 24 lbs of c02 produced per gallon used.. if that "affected" car was to travel 50 miles on one gallon it would produce nearly the same c02 emissions as that of a gasoline powered alternative before any mod

This is comparing a Jetta 2.0l TDI vs a 2.0l gasoline Jetta if you missed it.

Obviously driver habits and road conditions further affect these numbers but everything needs a baseline for comparison.

Not saying these numbers are by any means exact. BUT this is something you should consider.

So we can establish that eh.. maybe they are producing higher emissions... but to incur a $14,000,000,000.00 Hit? And potentially increase the c02 emissions from what they really were pre-scandal by moding the vehicles.

Something seems fishy when you can visualize the 0's in that figure...

I purchased a car for gas mileage and longevity. A 2013 jetta tdi.I wont get enough from the buyback to purchase another comparable car.The deal is not fair we are left with two choices buyback or fix.the buyback is a joke.If you return something to wal-mart do you get an adjusted price or do you get full money back.The clean trade in is unfair they should give you retail value as of date of the scam.seems to me the consumer is getting screwd we did nothing wrong.what is wrong with pre-scam retail price????

The FTC calculated the amount using the National Association of Auto Dealers Clean Retail value for a vehicle before the scandal broke in September 2015, then the FTC added other losses consumers incurred, or would incur, because of Volkswagen’s deception.  This includes the cost of shopping for a new car, sales taxes and registration, the value of the lost opportunity to drive an environmentally-friendly vehicle, and the additional amount consumers paid for a “Clean Diesel” vehicle feature (clean emissions) that Volkswagen falsely advertised.

Bridget Small should go to any car dealer in America point to a car and say I want to buy that car for wholesale price. Dealer will laff her out the door. Nada is wholesale not retail we should get retail vw is guilty of fraud. Samsung is replacing note 7 with new phones and as of right now it was a defect not fraud. We should get retail + money to pay for sales tax,warranty, keeping car repaired, and cash . We should be able to walk into any vw dealer and get a replacement car +sale tax+ 100000 miles warranty. They were supposed to have to have this fixed 2009 could not fix put in defeat software. As for as I am concerned the fraud started the day I bought the car I want my money back all of my money not nada price.

The FTC's Statement to the Court in Support of the Settlement has information about how the FTC calculated the amount consumers would get to replace their vehicles.

The FTC started its calculations with the National Association of Auto Dealers ("NADA") Clean Retail value for a vehicle before the scandal broke - "what a person could reasonably pay for a vehicle [in good condition] at a dealer's lot." The Commission then added all other losses consumers incurred, and would incur, because of Volkswagen's deception, including the "shoe leather" cost of shopping for a new car, sales taxes and registration, the value of the lost opportunity to drive an environmentally-friendly vehicle, and the additional amount "Clean Diesel" consumers paid for a vehicle feature (clean emissions) that Volkswagen falsely advertised.

Bridget Small you are not telling the truth. I am starting at my vw letter it clearly says vw we will buy back your TDI for an amount based in part on the NADA clean trade value as of separation 2015. Clean trade value is wholesale. My car was retailing for 26000, 27000 in September 2015 not 20000 you are offering + 6900 compensation. Talk to Colin Comer he is Road and Tracks resident used car buff maybe he can set you straight on your understanding of NADA price. I am not getting any compensation. IF you take into account lost sales tax, lost warranty cost, buying new car paying sales tax again buying new warranty again lost millage difference this is a bad deal. You need go back do some research for some tdi owners this could be a good deal but for those of us who bought new top of the line cars and incurred the cost I outline this deal stinks.

The FTC and VW used different methodologies to calculate buyback amounts.

The FTC used the National Association of Auto Dealers Clean Retail value for a vehicle before the scandal broke in September 2015. To that amount, the FTC added other losses consumers incurred, or would incur, because of Volkswagen’s deception.  This includes the cost of shopping for a new car, sales taxes and registration, the value of the lost opportunity to drive an environmentally-friendly vehicle, and the additional amount consumers paid for a “Clean Diesel” vehicle feature (clean emissions) that Volkswagen falsely advertised.

Volkswagen divides this total into parts, including some it labels as “vehicle value” and “additional restitution.” 

The FTC did not divide calculations this way or use the same methodology, but the total amounts are the same. The total amount you get from the FTC charts is equal to the total amount on Volkswagen’s claims website

The FTC has oversight of the settlement, and is requiring that an independent, court-appointed monitor review claims to ensure that consumers receive the correct amount under the settlement.  The monitor will be reporting periodically to the Court about the processing of claims.

If you see or hear statements that contradict the FTC formula, please report it to the FTC at FTC.gov/complaint.

i think the ftc works for vw.

Bridget Small - FTC: What is the scenario should my car become inoperable due to mechanical issues or collision damage between now and final court approval? Can I still receive the buyback?

Please read the information on vwcourtsettlement.com.

The frequently asked questions includes information about what happens if your vehicle has been in an accident, and dozens of other questions.

Bridget, my TDI has minor body damage <$2000, will the VW Buy Back person be making a decision as to how much this damage lessens what VW values the vehicle at?

You can go to VWCourtSettlement.com or call 844-98-CLAIM and ask about that.

I have read the court documents and did not find an answer. I called VW and talked to Alexis who said that a minor dent such as mine should not lower the payment from VW for my vehicle. VW is assuming that the vehicle was OK on 9/15 and that is the value base. I hope she is correct

It is my understand that the buyback value of the car is calculated using Attachment 1A as amended by (added to or subtracted from) Attachment 2A-2C.
When I contacted the 184498CLAIM, they stated that this was untrue.
Parenthetically, the mileage calculations used in 2A-2C could be a negative number if the miles driven since September 2015 were less then the allotted standard mileage. I was very disappointed that the level of knowledge shown by the people at the claim number did not reflect what the settlement specified.

The FTC and VW used different methodologies to calculate buyback amounts.

The FTC used the National Association of Auto Dealers Clean Retail value for a vehicle before the scandal broke in September 2015. To that amount, the FTC added other losses consumers incurred, or would incur, because of Volkswagen’s deception.  This includes the cost of shopping for a new car, sales taxes and registration, the value of the lost opportunity to drive an environmentally-friendly vehicle, and the additional amount consumers paid for a “Clean Diesel” vehicle feature (clean emissions) that Volkswagen falsely advertised.

Volkswagen divides this total into parts, including some it labels as “vehicle value” and “additional restitution.” 

The FTC did not divide calculations this way or use the same methodology, but the total amounts are the same. The total amount you get from the FTC charts is equal to the total amount on Volkswagen’s claims website

The FTC has oversight of the settlement, and is requiring that an independent, court-appointed monitor review claims to ensure that consumers receive the correct amount under the settlement.  The monitor will be reporting periodically to the Court about the processing of claims.

If you see or hear statements that contradict the FTC formula, please report it to the FTC at FTC.gov/complaint.

Bridget Small so you use one method and vw used another method but both amounts are the same. It doesn't matter which method you use I am getting hosed and you don't seem to understand this. The definition of insanity is doing the same thing over and over and coming up with the same results. This conversation is over. I just hope there is enough tdi owner not happy with this deal to hire out own class action lawyer and take vw to court and get the deal we deserve.

Question for you on the Volkswagen front - In most states, sales tax on new cars is only assessed on the difference between a new car and the trade in price of the old car. So, in a traditional scenario if I trade in a car for $20,000 and the new car purchase price is $25,000, I would owe state sales tax on only $5,000. With the VW buyback, if I "sell back" a car for $20,000 and purchase one for $25,000 to replace it, would I owe sales tax on the full $25,000? Or does the sell back qualify as a trade in? I ask you because there is a LOT of consumer money at stake. If, for the sake of argument and simplicity, the average buyback price is $20,000 and 200,000 owners sell back their cars, there's $4B in potential sales tax basis on the line. If the buyback can't function as a tradein, the affected VW owners stand to pay about $320M in sales taxes on their new cars (8% of the $4B potential trade in value of the buyback cars). Any opinion? Has the court addressed this?

If you allow VW to buy back your car, you get money from the VW corporation, not a local dealer. (You may go to a local dealer's business to meet the VW corporate representative and get a check, but that representative does not work for the dealer.)

The transaction is not a trade in. The dealers don't take your car, and the dealers don't give you money. That's all handled by VW corporate.

If you allow VW to buy your car, and you get a check, you can use the money however you wish. You aren't required to buy a car from VW, or buy a car at all.

The FTC considered the costs related to buying a car -  including sales tax, registration and other costs -  when it determined the overall payment to consumers.

Could the FTC please publish a spread sheet that shows the Volkswagen arrived at formula for NADA plus restitution verses the FTC formula including the mileage adjustment. I am pretty sure that the 1-844-98CLAIM (VW's settlement website and phone service is offering a different amount than the agreed upon settlement. Thanks

The total amount from the FTC charts is the same as the total on Volkswagen’s claims site. 

For example, after adding and subtracting the proper amounts for mileage and options, your buyback number from the FTC charts might be $14,000.  The Volkswagen website may break that $14,000 into different parts (such as vehicle value and additional restitution), but the total will still be $14,000.  

If you believe that your amount is incorrect, in addition to calling 1-844-98-CLAIM, you may also file a complaint with the FTC. 

It appears that the calculation of the Buyback and Approved Emissions Modification Restitution is different in the two different documents. The documents filed in June verses those filed in August lead to different results. Please see: Case 3:15-md-02672-CRB Document 1607-1 Filed 06/28/16 and Document 1607-8 Filed 06/28/16 verses the Case 3:15-md-02672-CRB Document 1784 Filed 08/26/16 Page 1 of 52. thanks

The total amount from the FTC charts and the Class Action Settlement Agreement is the same. The Class Action Settlement Agreement divides the total into parts, with labels like “vehicle value” and “additional restitution.”  The FTC did not divide calculations this way, but the totals are the same. 

For more information about the FTC’s methodology, please see the FTC’s Statement in Support of the Settlement.

three comments and questions.
number one I understand I will get a date to take my car back to a vw dealer of my choice where a VW rep will take the car back and give me a check. Ok how the heck do I get home? unless I have another car to roll over into at that moment I am stuck and thirty miles from home.
number two: if as we all hope the settlement is finalized how long will it take to get the appointment clearly you will need some criteria set the peckinig order, those of us you make wait longer will have to make at lest one more payment which is not the same as those serviced in October very unfair. Also many of us are dickering on 2016 models and being pushed to the end of the line will result in lost opportunities which is vw's fault not mine.
and finally what will vw do for me in perks over and above those already offered to keep me in another vw? right now I am seeing nothing what ever from you to let me know you want me back

I have a TDI with a rebuilt title that I bought prior to the diesel scandal. I thought that the TDI was an upgrade from my perfectly functioning Toyota Prius. Boy, was I mislead. The vehicle's engine and transmission wasn't destroyed or impacted by the damage to the body work and radiator, and the impacted items have been repaired in this borderline "total." I am concerned that I will be excluded from the settlement and will have to continue driving this smog mobile and be stuck with it as Volkswagen's scandal has made it virtually worthless.

I checked vwcourtsettlement>FAQ on eligibility:

The following entities and individuals are excluded from the class: Owners whose Volkswagen or Audi 2.0-liter TDI vehicle (1) could not be driven under the power of its own 2.0-liter TDI engine on June 28, 2016, or (2) had a branded title of assembled, dismantled, flood, junk, rebuilt, reconstructed, or salvage on September 18, 2015, and was acquired from a junkyard or salvage yard after September 18, 2015;

The FTC site states V. “Eligible Vehicle” means Model Year 2009 through 2015 Volkswagen light-duty vehicles equipped with 2.0-liter TDI engines that, (3) for an Eligible Owner, is currently Operable or ceases to be Operable after the date set by the Court for consumers to opt out of the Class Action or the Effective Date, whichever is earlier;"

I am not sure if these are the saying the same thing or something different. Can you provide clarification as to what renders a vehicle operable/inoperable on what the specific date is? If it were inoperable on said date, and needed a repair and I later repaired it, then it should still be covered, but this legalese makes it seem as if that is not the case.

What should I do if I missed the deadline to register as an eligible seller? Are there any options available to me to get this settlement? When I had initially read through the information in June I saw that the official settlement wouldn't be completed until October so I thought I had until at least October 2016 to get my application in. Can you please explain why the deadline for eligible sellers? It just seems like another hoop to jump through. Thanks

For answers to questions about the class action settlement, please go to VWCourtSettlement.com or call 844-98-CLAIM.

I have a 2009 Jetta TDI and I just want this over so I can buy another vehicle. We will likely lose the vehicle we want to another buyer. Plus October is the month I have to buy my tags. Will we get our money by November 1, or will it be drawn out for weeks. I do not want to miss this 2016 I am looking at and since things change with legal matters, the dealer won't let me put a deposit on it.

We made the mistake of window shopping early and found exactly what we want. Now just waiting it mout, hoping it does not sell before we turn in the VW. I hope we don't have to wait too long.

Time is on VW's side. I lease my TDI Jetta and I am stuck until the court accepts VW's settlement deal. I was offered a ridiculous settlement of $3,700 for my car. It's going to cost me way more to get a replacement. The law is on the companies side here. VW should redeem all my payments and take their car. I want out, can't buy another car and on top am getting peanuts. VW cheated and SHOULD BE ACCOUNTABLE!! Their cars are 400 times above the limit. That is wrong.

'13 Passat tdi sel - This is my first and last VW product. Thanks for the lesson.

  • month 9 - battery replaced due to failure. $150.
  • month 18 – rearview mirror came unglued from windshield. VW turned me a way stating they don’t make mirror attachment repairs. Peoria VW, Az.
  • month 21 - addblue heating unit replaced due to known early failure of RTD. $1,200.
  • month 29 – Receive laceration on finger while pressing engine start button due to metal decal failure.
  • month 36 – driver side head light failure.

5 Safety recalls to date.

  • Extended warranty for known early failure of core heater.
  • Extended warranty for known early failure of Turbo motors.
  • Emissions scandal – VW welling to pollute our environment and my time dealing with compensation and replacement.
  • Emissions scandal restitution – Penalized for going over allotted annual millage.
  • Emissions scandal restitution – Being place under a $20,000. risk by continue to drive my vehicle, If I can’t drive it in to return the car then VW says NO DEAL.

VOLKSWAGEN RESOLVES CLAIMS OF VW-BRANDED FRANCHISE DEALERS IN THE UNITED STATES Herndon, VA – September 30, 2016 Volkswagen Group of America, Inc. (“Volkswagen”) today announced that it has finalized an agreement to resolve the claims of VW-branded franchise dealers in the United States relating to TDI vehicles and other matters asserted concerning the value of the franchise.

Under the proposed agreement, Volkswagen has agreed to make a maximum total of $1.208 billion in cash payments to eligible dealers and to provide additional benefits to resolve alleged past, current and future claims of losses in franchise value. The parties announced an agreement in principle on August 25.

The proposed agreement was filed today by the dealers’ counsel with the United States District Court for the Northern District of California and is subject to the approval of Judge Charles R. Breyer, who presides over the federal Multi-District Litigation (MDL) proceedings related to the diesel matter. By its terms, the agreement is not intended to apply to or affect Volkswagen’s obligations under the laws or regulations of any jurisdiction outside the United States, where the legal and factual circumstances relating to TDI vehicles differ.

WOW!!!......so the dealers will get a lot of money after profiting by selling us this cars. Bottom line the consumers got the worst of the deal.....I can't wait to return my car & buy any cars beside VW.

Talked to a VW dealer recently and they are already making excuses about when they might buy back my car. Having to make arrangements for storage and transport of the cars. Unless your buying another VW it might be a long wait. They are not giving any special deals to us on new cars.

Sections VII and VIII of the FTC's proposed Order include information about how the buyback will work. The timing and steps involve may depend on whether you own(ed) or lease(d) your vehicle, or have an outstanding loan obligation.

Why are they allowed to penalize owners for mileage? This is SCANDAL not a Trade-in.

Knowing that Bridget Small will not post this I am writing this anyway. Samsung is refunding the purchase price of note 7 because of a defect in the phone not fraud. VW is buying back our fraudulently sold car's at wholesale prices + cash the cash doesn't cover our losses. This was rigged from the start government/ftc got 5 billion VW owners got hosed.

This FTC press release explains who may receive money from VW under the settlements.

In two related settlements, one with the United States and the State of California, and one with the U.S. Federal Trade Commission (FTC), German automaker Volkswagen AG and related entities agreed to spend up to $14.7 billion to settle allegations of cheating emissions tests and deceiving customers.

Volkswagen will offer consumers a buyback and lease termination for nearly 500,000 model year 2009-2015 2.0 liter diesel vehicles sold or leased in the U.S., and spend up to $10.03 billion to compensate consumers under the program. In addition, the companies will spend $4.7 billion to mitigate the pollution from these cars and invest in green vehicle technology.

VW should offer for those who opt for the buyback FREE 30 day car rental for the reasons below: a)we need a car to drive back after we turn over the car. b) not all customers are ready to buy a new car right away...they need to shop around. c)I think it's right thing to do.....maybe it will attract back customers to buy VW....I said just maybe:).

Started the claim process in July. VW site said I'd be receiving almost $17k(value + restitution). Last week (no fault of my own) the car was totaled. Had not yet gone to a dealer to have them see the car and get the milage.
Just had to sign the car over to my insurance company already. Now....what do I get? How do I get it?

You can talk with a VW representative at 844-98-CLAIM.

YOU keep telling people to call the vw customer service line...have you tried? Left messages twice to resolve my issues...no response whatsoever! I have filed and with $9800 buyback, plus $5100 restitution, I get my loan of $14,600 paid off and end up with$300 !@! And no car!! The provision I read about states a 130% rule for owners owing way more than the buyback amount...vw is not honoring that provision, and I have no way to speak to anyone about it.can you advise? AND please don't tell me to call the customer service#.

any update on your situation? I may be in the same boat :-/

"We worked very hard to get a fair deal for VW and Audi owners and lessees"... HA! Yeah right.

Tell that to the owners, like me, who have high mileage cars that have required expensive repairs over the past year. Or like my case, have cars that broke down on vacation and aren't financially worthwhile to have repaired. I have been left with a barely running (still meets the bare minimum settlement requirements that define "running" HA!) TDI that has been sitting in a parking lot since May 750 miles from my house. In the mean time I've had to pay insurance on the car I cant use and buy another car until this boondoggle of a "settlement" is finalized eons later.

After the costs of the tow to its final destination, travel home, and the frustration of having to buy another car to use while storing my TDI, and painful experience dealing with VW Customer "Care" (who will do nothing by the way). Subtracting the $1200 I spent to JUST GET HOME from the settlement I'm about $500 more than I had planned on selling the car for in September 2015... then add on the $100 plate renewal fee I get hit with at the end of October and the cost of traveling out to the car to surrender it or tow it home I'm losing money on this sham of a deal. If VW gives me hell about its running condition and makes me repair it I'll end up losing $4,000 on this "fair deal".

So far, after many many calls and emails to VW about my situation, pleading for them to accept the car at a fair value slightly less than the proposed settlement as a trade in, and pleading for goodwill warranty repair so I can at least drive it or at the minimum cover the towing I paid for... their response was "here's the worlds smallest violin, we don't care".

I have a question about things like the dealer installed accessories and my extended warranty (2013 Passat TDI SEL). There doesn't seem to be a place to ask, other than the canned Q&A about leases and repair options. I've apparently lost $1200 from the extended warranty so I'm pretty frustrated, and I have another $1000 or so between window tint and paint protection film that is now a write-off, not to mention trunk mats, floor mats, car cover and so on. I'm guessing I'm just out the money, but is this something that I can take VW to small claims court to recover since it wouldn't have been necessary if they hadn't cheated in the first place, causing the need to do the buyback?

You can find additional information at vwcourtsettlement.com.

The proposed FTC Consent Order (available on vwcourtsettlement.com) has several Attachments. You can use the Attachments to calculate a Buyback or Approved Emissions Modification Adjustment amount.

For example, Attachment 1A shows certain options - like a sunroof or sound system - may affect the potential buyback or modification amount. Attachment 1A may not apply to your car. You have to use the Attachments that apply to your vehicle's model, year, body style and geographic region.

Just had the high pressure fuel pump go out on my 2013 TDI. Car has 63,800 miles on it. VW will not cover the repair, which is @ $6,000. VW did extend warranty on HPFP on 2009-2012, unfortunately mine is a 2013. I was told I cannot be part of the buyback until the car is "operable", which means spending $6,000 to repair the car to make it operable, so I can drive it on to the lot, where VW has to make it "inoperable". Apparently, this is an issue affecting many TDI owners, and is a well known problem. Class action attorney's for the buyback were of no help, even though acknowledged they have numerous owners in the same position.

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