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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit VWCourtSettlement.com. At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Tagged with: car, refunds, settlement
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Money & Credit

Comments

I totally agree. this is a stall tactic and nothing more. they are hoping that people's cars break down or are in an accident and that takes VW off the hook. The process should be: drive in, show your docs, and walk away with a check or a direct deposit into your bank account--not some medieval opaque process. I can get a $750,000 loan for a house approved faster than this and with less paperwork.

Finally got through to the claims department. The rep was totally clueless... ten 10 minutes into getting no answers, magically disconnected. That's 5 calls, each of over an hour, that have been disconnected. Is there no oversight of this process?

I received an email October 28th from the dealership I purchased and chose to handle my claim. They had a Q&A session with the folks who purchased from them. They stated both verbally and in the body of the email that appointment WILL start on November 8th. I know the dealership is not at fault but were they lied to about the dates the buyback officially starts? Hopefully VWoA reads this blog about all the complaints and speed things up. If they hired a 3rd party to handle it then they need to be FIRED and find a company to handle all this in a timely fashion.

Below is the email I got from VW:

We have reviewed the documents you submitted as part of your claim with reference number XXXXXXXX. Currently, your application contains all of the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the VW/Audi Diesel Emissions Settlement Program.

What's wrong with this?

1. VW informed me 2 months ago to enroll on their website which I did and they came back that my vehicle is eligible of the emission scandal.

2. last month they ask for all the documents to be uploaded and I did.

3. SO NOW I GOT THAT LETTER TO TELL ME THAT THEY ARE VERIFYING IF I'M ELIGIBLE WHICH IN THE 1ST PLACE THEY ALREADY DID.....SO THEY'RE VERIFYING THEIR OWN VERIFICATION WHICH IN ACTUALLITY THEY ARE SLOWING THE PROCESS. GOOD JOB VW!!!!

Why is no one responding to the 10 day missed deadlines???!?!? I uploaded my documents 60 days ago and it STILL only shows under review. The volume isn't a surprise, VW knew the # of cars sold and that nearly all of these would be returned. Why weren't they reviewing these items earlier? In the meantime, i have to put more miles on this VW I no longer want, and the settlement drops with the mileage.

Same here! Uploaded before the judge approved it and still have not had them reviewed! I have called several times and the last call I was told it could be in 2017 before they get through the first reviews of documents. So much for 20 days!

FYI, the settlement does not drop with the mileage. The tables allow for 1,042 mi/month to be driven w/o no change in Buyback amount. If you drive fewer miles the amount could even go up.

I am shocked to see how naive many buyers are. This is not vw that we have to be concerned with. EPA and DOJ are not here to protect us from vw, they are looking for their own interest in gain. Beside the car fix will force it to loose power and efficiency on top of the value. Do your reaserch and find out that VW is the least poluting car maker so fa but because they are under the magnifier now we all loose for what we paid high dollar. The gov ows us taxes at the end of this for the money that we paid and tax breaks for the interest that we paid to the banks. Im going to search for a lawyer to sue the state if they do not return my difference.

Where can we get help with this process? The resources at the phone number do not know anything and are rude. They have told me now that the document reviews may take several weeks since there are over 400,000 uploads of documents. And that's our problem?? So now, I am looking at a month at least of driving my car and adding more miles and risking an accident because VW does not have enough qualified staff to assist with the process? Very disgusted!

I faxed my eligible seller packet in well before the deadline, and they conviently lost it till after the cut off making me intelligible. Not only that a dozen phone calls and messages left even trying to get a live person now is impossible. Inreallt should of traded for a Toyota. I am DONE with VW!!!

I bought a 2009 Jetta new in 09, paid more to get a TDI because I thought that because I normally drive a car till the doors fall off anyway and that given it was a diesel and knowing that VW makes a quality car I'd be able to drive this car for cheap after I paid it off. The idea was that after the car was paid for I'd have many years of payment free driving to enjoy. I even had a nav system installed and went all out with other extras, really loaded it up.

I liked the car even though the maintenance cost has been terrible. Best driving car I’ve ever owned and the nav system and the audio is incredible. (love my lifetime Sirius Radio) I drive tons (265 K so far) and this is a great driving car.

Early last year the glow plug light came on. I took my car into the local dealership and was expecting to pay about 2 hundred bucks for the fix. After about a half an hour the customer service girl came out and told me that it was going to cost nearly SEVEN THOUSAND dollars to fix my car because due to a plugged diesel particulate filter the entire exhaust system would have to be replaced. Apparently, the 09 TDI is the most expensive car to do this on because it has the distinction of having it's exhaust system in a single piece which supposedly requires that the entire suspension system has to be dismantled in order to extract it and replace it with a three piece system.

When I got this news I'd just split up with my wife and was living in motels. I didn't have an extra twenty-dollar bill. I decided to buy the new system in pieces and when I had them all I'd save up the extra several thousand dollars for the repair.
Well, I got tired of seeing that engine warning light on all the time and worrying that I was low on oil and burning up my engine or something so I decided to use my credit card get the car fixed.

My car was up on the hoist, completely dismantled when the announcement was made that VW had defrauded me and the car I thought was saving the world from choking to death on diesel fumes was a big joke.....on me.

So I paid ten thousand dollars for a repair that as it turns out, VW would have to pay for because of the fraud. At the time I took my car into the shop VW KNEW they had committed this fraud and they could have sent out a memo to their dealerships (which is where I had the work done) and told them to NOT do this repair on any TDI's until further notice but nope, they happily took my money even though it was for a repair that would have to be thrown out a short time later due to their criminal deception.

The repair cost actually came to close to ten thousand dollars. After I got the car out of the shop, I drove it about 40 miles and the glow plug light came on again. I was actually sort of elated, knowing that this time the cost was going to be on the shop, or on VW because the repair wasn't done properly.

When I got the car back in the shop they told me that this time it was the high-pressure fuel pump, and I ended up forking over another two thousand dollars to replace it.

Well, (due to a refinance) I just paid the car off. Got another engine warning light on and this time it's a bad air intake butterfly valve frozen in the open position that is expected to cost at least another one thousand dollars to repair. I'm not going to get it repaired anytime soon.

So now they want to rip out my nearly new exhaust system that I paid ten grand for and replace it with a system that will give me worse fuel mileage and less power.

Do I even have to tell you that this will be my last VW?

Waiting to turn in my Jetta and looking at a 2017 Golf. Told the dealer I'll take the settlement and pay the difference for the new VW in cash and he said that would "upset VW." He said I should take out a loan on the new car with VW credit and wait at least 3 months to pay it off. "VW doesn't seem to get angry that way."

What a crock! I should be able to use the settlement any way I want. And VW should be thrilled that I'm even considering buying a new VW with no special deal for being a past customer.

I would like an update on the status of my claim.. I DO NOT have hours to sit on hold. Someone anyone?!?!?!?!?! This process has been an eye opener and while months ago I would have gotten another VW, this has certainly given me insight to how they operate!

VW is stone walling the process. They ask for information to prove that you own the vehicle then put 10 day time limits on everything and even exceed those. After all paper work is in they now say they have 5 weeks for the lawyers to view your claim and I'm certain after that there will be other delays . They will do what ever it takes to hold onto billions of dollars. Don't go out and buy anything else expecting a buyout anytime in the near future.

I'm in the spot like many others--"We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days."

My simple question is- has anyone been able to sell their VWs back successfully?

It took about a month to review my documents. I then uploaded the notarized form two days later I was able to schedule my appointment. I'm getting rid of my car on 12/1.

Congratulations ! You're just 2 weeks away from big prize (this happens once in lifetime).
So basically it takes about 1 month to review the docs and offer the final price. Do you mind telling me if you owned your VW, which might have accelerated the whole buyback process??

I do own my VW with no outstanding loan.

This is no real surprise to me. VW gains nothing from anyone who owns their car out right. It is the people who are making interest baring payments each month they want to hold out on as long as possible. The FTC nor the courts are stopping VW from paying who they decide to pay first. The process was clearly not setup as a first come, first serve, which is the way the system should have been setup. The irony. . .my verification words at the bottom of this post page are "4000" and "LOSE"! Just about what I am going to lose, $4000.

Hello, On September 21st I posted my registration and my license. On October 21st I received the notification: "We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days." I appreciate the information the FTC has been typing over and over again to help us understand but even with the generous margins we are still over the proposed deadlines. Seeing as I am part of the Class Action I would imagine legal council comes with being a member. Has anyone heard anything from the lawyers representing this case or does anyone know why the delay in processing?

The Long Form Notice VW should have sent you includes information about the class action lawyers.

This Page Does Not Exist!

I Submitted my documents on October 11th and am still waiting for the notification in which you received the very same day you submitted.

Documents were uploaded well over 3 weeks ago and still no REVIEW being done! I have called and was treated so poorly by the person on the call. They said there was no timeline and they would get through the 400,000 uploads as soon as they could but they have had so many uploaded they cannot get through them quickly and that it could be into 2017 before they even get to review my initial upload!!?? What happened to the 20 days to review and then to determine eligibility? I am now being told it could take months to just complete the first review of documents!! Meanwhile, I am putting 150 miles a day on my Audi!! This should be illegal! Oh wait, they don't care if it is illegal!

I am hearing the VW still has not sent the settlement representative to the dealer to start dealing with the buyback...... This is not acceptable. Also I up loaded all my docs september 20th and still in review... way too long. Also Volkswagen already knows who is eligible from there records and who owns what vehicle by VIN number..... Simply put they are dragging there feet. So is it VW or the company that was hired to handle the process taking more time than needed to make them more money. It is a simple process of validation bring the folks in to the dealership and verify the documents on the spot just like when you purchased the CAR.....no need for notarized documents.

I have received my offer letter from VW on 11/14/2016 with the next step to schedule appointment to turn my 2009 Jetta TDI in. I have call the VW claims twice with no answers about what is the latest buyback due date and when does the buyback period expires after receiving the offer. Does any one know and where is it documented?

I prefer to keep the car as long as possible since it's paid off which will would allow more time to save for another car. I planning to send a mailed letter to VW court settlement and cc: one of the attorney listed in the settlement to address the question.

I am reading other blogs about the buyback seems some folks have in fact received final offer letters and are getting dates to turn in.....with that said they are only offering appointments on Wednesday and Thursday only????? This is only going to draw this out force people to put more and more mileage on thier cars and lose even more money. Also what i have seen is if you car is paid off you get the first offers so those who owe money have to wait even longer..... This should be a first come first serve basis no cherry picking what is the best interest of VW. As a brand they are not doing well in the customer service and drawing out the process is losing loyal VW driver's.

Calling the claim line is a total nightmare has anyone else had this problem.

Just spoke to an actual buyback rep at a local dealer. I confirmed that she does not work for the dealer, but is the contracted person on-site to process buy backs.

I explained my situation, and she suggested calling the customer service line. Not happening.

She then offered to call the "hotline" provided to the buy back contractors to call for help. She said that she would see if she could get the process pushed through and get me in ASAP, as she basically was there with nothing to do. Her first appointments aren't until middle of next week, but there are plenty of open slots.

The answer she received was... "tell him to wait for another couple of weeks."!!!!!!!! This is BS. I thanked her, and expressed my condolences for the crap she is likely to face in the coming weeks.

One further, infuriating, point. I asked the rep, if I were to come in there today, wanting to buy a new VW, could this all be worked out in about an hour. Answer: YES! If that isn't violating the court order, I don't know what is. If I want a new VW, they can magically speed things up? What happened to the firewall between the buy back and dealer's sales???

I actually was considering a new Golf until I read all BS people are going through. If they came right out and said "if you're buying a VW you go to the head of the line" they might get some takers. The more they delay, the more they lose.

Also, they are only setting appointments for those without liens. I thought they were supposed to process them in order of receipt!

Bridget Smalls Tells Us This:

Bridget Small - FTC | November 9, 2016 | reply

Although VW may have accepted your documents before October 25, VW is permitted to take 10 business days from November 1, 2016 to say whether your claim is complete.

VW Tells Us This: We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days.

The Attorneys listed on the long form are unresponsive.

Today is past the Nov 1st 10 day business window FTC was reporting all of last week and seemingly has deleted the majority of those responses. The deadline would have been 11.15.16 if you include Veterans Day. Is there anyone being honest or straightforward anywhere about this? Please share if you know.

My documents were approved on 01NOV16. It is now 17NOV16 which is the 11th business day and I have not received my final offer (which states that I will receive a final offer within ten business days). Is there any repercussions for VW for not keeping their end of the deal? And what about any extra mileage I acrue during this time?

The FTC is actively monitoring Volkswagen’s compliance with the Order, and taking appropriate action if Volkswagen fails to meet its obligations.  The FTC is also carefully monitoring consumer complaints submitted to FTC.gov/complaint.

You can file a complaint with the FTC at FTC.gov/complaint. Once there, select Other from the complaint categories on the first screen, and Automobile from the categories on the second screen. Be sure to include the words "VW" and "clean diesel" in your complaint. If you provide your email address, you will receive an automated email reply indicating we have received your complaint.

Complaints submitted to the FTC become part of the Consumer Sentinel Database, a secure database available solely to law enforcement.

That still doesn't make up for the fact that people will take a monetary loss for miles driven in the time period that was not originally included. I called the number and was told they have 20 days to get a final offer back to me. That seems directly contrary to what you have been saying the whole time.

Bridget Small what about the vw diesel fix (nothing) California +epa supposed to be testing a fix (nothing) no information. I believe they are going to run out the clock force the rest of the owners to sell cars back. I have gone to California epa website no information on 2 liter diesel fix. And why is California involved how come California got 1.2 billion why are they setting car pollution rules for the rest of the country i thought we were the United States of America. Epa should be setting standard not California. I have believed from the start this was a scam lawyers, court, vw, got together payed government off to the tune of 5 billion dollars allowed this settlement to be ram down our throats. Commit fraud pay government off to the tune of 5 billion dollars get your get out of jail free card. Welcome to the new American. Waiting for my diesel fix haha.

It has now been 13 Business Days since I was notified that my documentswere in order ( actually, they were in order Oct 27...) NOTHING From vw. I filed a complaint on the 14th. vw is NOT in compliance.

Got my uploaded documents approved today. But they still need to determine my eligibility? Like someone else here noted, I thought we already determined that? Twelve days since I uploaded my documents. Only two days over the time VW was given. Okay, that's not terrible, but I will post to let everyone know how the rest of this process goes. If they tell me my 2010 Jetta Sportwagon diesel is not eligible after all this, I will definitely be contacting my state's AG.

According to CNN VW is cutting their work force by 30,000 to be profitable after the emissions scandal.

Does anyone know where to file complaints? At a place where the complaint will be read and actually taken into consideration for a solution.

You can file a complaint with the FTC at FTC.gov/complaint. Once there, select Other from the complaint categories on the first screen, and Automobile from the categories on the second screen. Be sure to include the words "VW" and "clean diesel" in your complaint. If you provide your email address, you will receive an automated email reply indicating we have received your complaint.

Complaints submitted to the FTC become part of the Consumer Sentinel Database, a secure database available solely to law enforcement.

 

Like other comments on this site, submitted documents, accepted two weeks later, now waiting to see if I'm eligible?! That was already determined months ago. Next we will be notified that an offer package is available, we have to print out the package, sign it and have it notarized, then up loaded into the system. After that is reviewed and accepted we will get access to the "Scheduling System". Wow what a great job by the FTC and plaintiff lawyers. This government incompetence at it's finest. When you trade in or sell a car you sign the title and limited power of attorney (if to a dealer) and you're done. But in this case, some smart VW lawyers convinced the plaintiff lawyers and the magnificent FCC to allow VW to put a process in place to drag this out as long as possible. What a great job they did for the consumer.

What about people who own Volkswagens that are not diesels? The value of our cars have decreased based on a tarnished brand.

FTC we need to see regular statistical reports on claims resolved, claims outstanding, and average length of time to settlement. Compel these from VW. Perhaps our Congressional delegations could compel transparency from the FTC and get them to divulge their actual response, if any, to these delay? Based on this bulletin board, and personal experience, VW is already clearly in violation and FTC is quiet---other than assuring owners they will take action. Tick, tick, tick FTC. Your referral to a computer sorted website is as worthless as your Federal "do not call" list and wastes more of OUR time. FTC is charged with assuring compliance, VW has violated the settlement agreement right out of the gate with their delays. And their notices of MORE delays. As others have noted, a mortgage can be obtained faster. VW is hoping cars will break and repairs will be unaffordable. Or that cars will be wrecked. we have now missed are all of the "Black Friday" sales thanks to VW and the lack of FTC intervention. I have my 2009 tdi garaged,running it once a week to keep it functional. I had to buy a replacement car rather than risk lose $15,000 (to VWs great glee) in an accident. It's been over a year. The class action attorneys are $135m richer and they and FTC bragged about their service to the public. Now, what about some updates, transparency and governmental intervention?

Same here. Claim started in July. Documents uploaded in September... received the email stating they would have a final offer to me within 10 business days on 10/31. Should have had this by 11/16. Called the hotline on that day and was advised I should have an offer by midnight. Of course, nothing. Called the hotline again tonight and was rudely advised that "it's just taking longer and that's how it is right now" WHAT?!?! This is totally unacceptable and unprofessional. Not only am I paying for a car that I cannot drive, I can't get a new one until the settlement comes back so I have a down payment. When will there be accountability? They are not in compliance and every time a call is made a different story is given. I just want this over with.

Bridget - What is the FTC doing to address complaints? I have contacted VW multiple times, the agents fielding calls do not have any meaningful information & I have yet to receive a call back from a supervisor despite being explicitly told each time I've called that a supervisor would call back within 3 business days. This is completely unacceptable. VW needs to be held accountable for mismanaging this process.

The FTC is actively monitoring Volkswagen’s compliance with the requirements of the Order and taking appropriate action if Volkswagen fails to meet its obligations.  The FTC is also carefully monitoring consumer complaints submitted to FTC.gov/complaint.

As others I have uploaded my docs and continue to wait (past 10 days) to determine my eligibility, which was already determine when I entered my VIN and answered all those questions. Tomorrow it will be 20 days since my documents were accepted and reviewed by the first party, now apparently the docs are with the second reviewers, whoever they may be. I called the CLAIMS line and the rep indicated that VW has until 11/22 tomorrow to contact me. I am not holding my breath. VW should send out detailed claims process with accurate time-frames. When I started this process and uploaded my information I had a lien on the car, I have since paid it off and told the rep to add that to my records. Why can't we update our claim if things change? This buyback process has caused diesel owners more stress. I thought VW was trying to make things right.. Then make it right and communicate, be transparent, and answer our concerns.

Agreed again with all comments in the last several posts. Trying to call "one's attorney" and getting any kind of serious response is a total joke. They only care about getting their big paycheck--for what? I was told that the judge has expressed a "keen interest" in how VW is dealing with the settlement process. Unfortunately, the court's website instructs not to contact the court. Well, all the judge needs to do is have his law clerk prepare a summary of these various comments and it would not take very long to figure out that this process is not working the way it was envisioned. In today's day and age where there seems to be an app for everything, there is absolutely no excuse for medieval approach to the re-purchase process. If I can go to any car dealer anywhere and trade-in my vehicle for whatever paltry sum they would give me in a matter of minutes, why does this process have to take many months?????

VW is processing claims beyond time frame court documents allow. Customer service has lied to me the last three times I called stating 'next week' twice. November 1 to November 22 = more than twenty days for offer letter.
VW is also selectively processing paid off vehicles ahead of those with liens...why? To keep interest payments coming in (fraud)
And whats with the verification process? Didn't most of us submit forms and VIN # to receive Goodwill payments last year.

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