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VW owners, get the facts!

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You may have heard that Volkswagen has agreed to a settlement with the FTC that will provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. VW claimed 500,000 cars had low levels of harmful emissions, but they were actually much higher.

Did you know that VW will buy back affected cars for thousands of dollars more than their current replacement value? That’s compensation for VW’s untrue emissions claims and for the trouble of replacing the car.

And if environmental regulators approve a modification to the cars, people who own or lease will have the option for VW to implement the modification and get money in compensation.

If you own one of these cars, visit At the site, you can enter your car’s vehicle identification number (VIN) and find out how much you can get. Or you can call 844-98-CLAIM and ask.

It’s particularly important for you to get this information if you’re considering selling your car. Potential buyers may offer what sounds like a good deal, but it’s still less than you can get for a buyback under the FTC’s settlement with VW. Whether it’s a private purchaser or an unscrupulous dealer, those buyers are just going to turn around and sell the car back to VW for more money through the court-approved buyback program.

If you participate in the buyback program, you can use the money for anything you want. You don’t even have to buy a car with it. If anyone tells you something different – for example, that you have to buy another VW or Audi car – they’re lying.

And don’t let anyone pressure you by saying you need to “Act now!” You don’t. You’ll be able to submit a buyback claim until September 1, 2018. Buybacks could start in late Fall 2016, and emissions modifications will begin once approved, so you have time to consider your decision.

If someone makes you an offer for your VW or Audi car, or suggests limits on the buyback program that don’t exist, please report them to the FTC. We worked very hard to get a fair deal for VW and Audi owners and lessees, and we don’t want anyone to undermine it.

Tagged with: car, refunds, settlement
Blog Topics: 
Money & Credit


They officially removed the "within 10 business days" statement from the claims portal. Hoping the FTC is taking notice of this.

Yep, just check a minute ago they removed "within 10 business days" statement from the portal.....this only shows that VW is a scammer and our agency are cahoots with them. I'm thinking buying a new VW but the way they treat us I chang my mind......NO MORE VW!!!

Still waiting here too!! It has been well over 10 days since my documents were accepted! I do have a lien as my car is the 2015 Audi. Also, when calculating my settlement using the FTC forms and also using the calculators online, I get almost $2,000 more when using the forms and calculators than what was provided using the claims portal? Is anyone else having that issue? Another question, I just paid sales tax on my 2015 Audi of over $2,000 less than a year ago, will VW/Audi be providing us a bill of sale or something that will allow us to take the sales tax credit when purchasing a new vehicle?? PLEASE HELP :)

Same here. I guess somewhere on the questionnaire I acknowledge being a member of the military. Now on top of waiting longer than the 10 business days to for document approval, I must submit a "government issued" power of attorney. Here's the best part, it must be mailed and cannot be uploaded. I called and asked why and they said because I was stationed overseas, I corrected them saying I lived in Nevada. And then they replied it was needed in case I was ever deployed. This is making no sense, and seems like another hurdle to jump through to establish "approval". And another firewall put up by VWOA to buy more time dodging their legal responsibility. BRYONTXR said it best; the litigation are millions of dollars richer and the FTC is lauding in their regard for the american consumer, but isn't doing anything.

5 business days past the 10 business day requirement. I have a financed 2015 Jetta TDI. Should I hold my breath for my final offer to come in today? Yeah, didn't think that was a good idea. Looks like I'll be racking up more miles on my Jetta and getting less money from my settlement.

Does anyone know if there is an approved fix and if so has anyone received it and the money? I am waiting for my offer and wanted the fix and settlement but if they are just going to make me wait a long time for a fix then I may just want the buyback. This process is aweful:(

Seems to me like a lot of people here can't wait to get their "free money" from VW. Kind of like Black Friday. You'll beat your neighbor to death to be first in line. The process didn't start until Nov 1. If you are not the first to file, don't worry, you won't miss out. You have until Dec 2018, according to the court documents, to turn in your VW or make your final decision. As for me, I love my Passat and would buy another just like it if I could. I'm not condoning VW for cheating. However, as stated in some other comments, this 2.0 liter TDI pollutes less than any diesel dump truck or tractor trailer or your 2 cycle weed eater or leaf blower. So, all of you whiners, get a grip, follow the process and you'll get yours.

It's not the fact that we have to wait. It is part of the settlement that we would receive a final settlement offer in 10 business days. They have broken the terms of the settlement. If they said 20 days off the bat, none of this would be an issue.

As we explained in this blog on October 25, 2016, under the FT Order, VW has 10 business days from November 1, 2016 to whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.

After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible.

I have waited more than 10 business day since my documents were accepted to the time for them to tell me if I'm eligible! It is now going on 16 business days. Not sure why you keep posting the same information when VW is not abiding by the terms of the agreement. I wouldn't care about waiting, however, my miles have surpassed the limit twice now and are getting ready to go over the last claim's mileage, so losing more settlement money that is owed! Terrible process. I was going to by a Touareg when my Audi was bought back but think I will go ahead and try the Range Rover. They have lost a valued customer over this process.

Bridget, just because you keep repeating that VW has 10 business days to determine eligibility and send a final offer, does not mean that is what is happening. I, and many others, have waited 10 business days and have gotten ZERO offer. I even called the claim phone number and was told that was a mistake and they have 20 days. The FTC is not doing its job on this one.

Dear Brirdget, I hope you are reading the notes people are posting.
What happens if VW does not do what it is supposed to do? Like many others my documents have been accepted and were told VW would get back to us within 10 Buisness days. I and many others received the same message, VW is well passed the 10 Buisness days and they have changed the message to they will get back to us at some point. This is not what the court oder said. How can VW ignore the court order? Also the FTC complaints section appears not to be set up for this complaint. Which of the Automotive sections are we supposed to file the complaint under? Please advise.

To file a complaint, go to Choose the complaint category "Other" on the first screen. Choose the category "Automobile" on the second screen. There will be several additional screens where you can choose to provide additional personal information, or just click 'continue.' When you get to the screen that lets you tell the story in your own words, be sure to include thewords "VW" and "clean diesel" in your report.

Bridget, I am an overseas military member, and I have been trying to work with VW through this whole issue, but their support of the military has been non-existent. Is there something that can be done?

I have had my documents uploaded since October 11th. The claims portal shows the following as of today almost 3 months from my upload
We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer. This is totally unexceptable. I have called the claims portal many times and they keep giving the run around. Last time I talked to a person that said my claim has taken way to long and that they would send it to somebody that would expedite my claim and get back in touch with me via email or phone within 2 business days. It has now been 2 weeks with no contact. We need another car and can not purchase one until this car is bought back. To make matter worse we can not drive this car because of the intercooler icing problem. Who is holding VW to the timeframe of the settlement?

No one is holding them accountable.the only thing said by judge is to scold frustrated tdi owners not to strip cars and that's it.

Do you work for VW? No one wants to get ahead of anyone. We are only asking that VW live up to the terms of the settlement. They are holding back approval of our Documents and we want to know why?

"Free Money"?

VW took our money for a defective product and committed fraud in the process.

No free money involved, returning our hard earned money is part of the remedy VW has to complete to settle the class action law suit.

Have to admit, I didn't really care one way or the other about the emissions, now being lied to and possibly not being able to re-register my car in the future now that I care about.
I am well past the 10 business day limit for my offer also. I'm not happy about it either but the biggest thing that I think VW is missing out on is how many of us VW TDI owners would have walked in and gotten another VW brand vehicle? My wife wanted to upgrade from the VW to and Audi, well that's not happening. Not due to the TDI issue but now Audi (VW) is being investigated by CARB for gas emissions cheat devices. We are done with VW and their brands. Hello Mercedes-Benz!
Also, I do live where there isn't an emissions program anymore, but that doesn't mean they will allow me to still run a polluting car past the Dec 2018 mark.
I agree, it is complete BS that all we hear from anyone is either a canned response (FTC Ms. Small) or nothing (VW).
We absolutely love our TDI and would have gotten another VW branded vehicle but not know.
This just simply seems to drag and drag with no end in sight.
Glad to see the FTC and VW doing the right thing.

I have come to realize that the settlement is not in our best interest. I like my Jetta TDI and do not want to sell it back. I like the way it drives, the mileage, looks, and accessories. I got my settlement paperwork which says VW owes me $6,061. After reading the document, I realize they will never pay me. First by signing I am agreeing to not receiving anything until they fix it and they don't expect a fix until march of 2018 or later. by then the car will have much higher mileage and the buyback will be worth much less because it is mileage dependent and buyback may be the only option if they can't do a fix. VW should be put out of business.

Claims process timeline
Want to give everyone a quick update on the buy back timeline so you can plan accordingly.
3 Oct, 2016: Went to claims portal, entered my VIN, mileage, financing details, and uploaded required documents.
26 calendar days later (note not business days)
29 Oct, 2016: My submitted documents were validated (this occurred on a Saturday morning) and was told by the call center rep, after waiting an hour and a hours on the phone, that I would receive an offer within 10-20 business days (between 11-25 Nov)
22 Nov, 2016: Received email with buyback offer. Notarized and uploaded signed offer letter. Now waiting for email with final buyback paperwork to make appointment to sell Passat TDI back VW.
I'll update blog once I sell back car, but I'm expecting the whole process to take about 2 full months.

Did you own your car outright or do you have a loan? Seems like people who have loans are pushed back to the bottom of the pile.

I own MY VW outright and I am surely not getting any service either (i.e. not faster than anyone else who is venting here.)... sigh.

Have you received your email to schedule your buyback? Curious what the turnaround time is for this. I just uploaded my notarized documents today.

I got it Dec 5. end of month (between holidays were the first avail appts, but I have company, so I am into Jan for it. good luck!

Briget small. Its not good to tell everyone to just call claims because there giving different andwers. I called and asked if my husband had to sign the offer since vw credit owns the car and our registration says"or" between our names. They said no i can do it all. Than i called the laywers and they said he does. No one knows what were suppose to do. And filling out forms is pain cuz noteries aren't sure how things are suppose to bd filled out.

Approaching the 30 day mark from submitting my documents and getting my "reviewing eligibility" email. Seems like there's a delay, which I guess I can deal with. Two questions: 1. recently got into an accident between that time (not at fault), car is still driveable and is mostly just cosmetic. Does this affect my eligibility or buyback? 2. Seems like delay is for people who financed, anyone know if it's possibly faster if I financed through VW vs. a bank/credit union?

You can use the information at and in the Long Form Notice VW sent you to answer your questions about your car's condition.

We have submitted our claim, it got approved and we have not seen an award letter. We have called numerous times and get nowhere. Can someone please let us know how to get some answers? It been over the allotted amount of days. Every time we call we get..."three business days". We have called numerous times. I have asked to even escalate to a supervisor. Very disappointed in this process. We were defrauded and you would think VW would make the process fast and simple to take care of their customers, so they hopefully return. Why cannot consumers get anyone who can give us answers?

So now my Final Offer letter is uploaded and I thought, soon I will enter my bank info., I'd receive my payment, then when there is a fix I will have to go fix it - mine is a software fix. Now I am hearing I may not get my money until it's fixed?? But they say the fix could be in as late as May 2018! That doesn't seem fair. The court document said we must be paid immediately. If we don't fix then we can't pass inspection so why hold the money? Am I wrong on this?

I received the info that the first fix was ready. I too am in MA. We get 2/3 after the first fix and the remaining 1/3 after the second fix.

I received a check Monday for $5,413. I never even submitted one piece of evidence or even a single request for the money. Should I deposit it? Car has been totalled for 2 years now. It was paid for in cash and didn't use insurance claim when I totalled it. So it's still in my name but has not been registered in a year.

VW will charge $350 disposition fee when lessees choose to return their cars and not get another VW...

I am an eligible lessee for the Audi A3. I have sent the offer letter back on Friday(Nov.25) via Upload(same day I received it). I already bought a new car and since I don't have to do anything in the process anymore apart from returning the car which I want to do as soon as possible but I have to wait till they give me a go for scheduling the appointment. I don't want to make any more payment towards my lease since the amount that Audi will pay me won't change there is no point when I am not even using the car to make any more payments towards the lease. What options do I have?

For information about options, contact VW at 1-844-98-CLAIM, or check the information at and in the Long Form Notice VW sent you.

Submitted my paperwork and the Website said they are accepted and final offer will be provided in 10 days. Still no offer and webesite has now taken out the verbiage about the 10 days and just indicates offers will be made available. Calling resulted in hang ups and no additional information.

Same here. Uploaded documents were accepted over 2 weeks ago and just waiting on eligibility and offer letter. I am almost to my max miles for the claim (for the second time) and need this to happen asap or I have to refile and lose more money. It is a vicious cycle. Hope to hear something this week. I called my dealership and he told me they don't even have someone to process the buybacks coming until the middle of December!

Just got off the phone with VW claims. The lady told me that they are now about 30 days behind in reviewing documents to determine eligibility and once that is done and our offers are sent out and sent back in with our notarized signature that it is taking 90 days to get in to do the buyback. So looks like it will be next Spring until the buyback may be completed! So again, my mileage will be way over for the second time. I am 1,000 miles away from the 50,000 cut off!

Like the rest of you, I have been playing the waiting game. I mistakenly had hope that VW would do the right thing. Guess not. I am curious, has anyone anywhere received any $$$ from VW yet? They have lost me and all those I can tell as a customer....

With respect, Ms. Small, what is preventing FTC from being forthcoming about what is being done to investigate the reports posted on this blog? The case has been adjudicated and a general statement of current FTC enforcement actions underway is not privileged. FTC is mandated with oversight and should be transparent. If this is the case, please refer us to something more current than Nat Wood's now dated general statement. Regurgitating the same bureaucratic 'read the settlement' or 'enter a statement into our database but no action is assured' is not helpful. As a government employee I find this personally embarrassing. Court specified deadlines are apparently not being met, VW has removed their statement of meeting the court specified timetable, and statements by VW to claimants as represented here indicate no intention of meeting such deadlines. Waits on VW help lines of hours are unreasonable. Claimants are being damaged. Toyota and Chrysler handled buybacks much more effectively. This request for disclosure of current FTC actions by claimants is not unreasonable. Thank you.

I regret that you have interpreted any comment here to suggest that consumers should "enter a statement into our database but no action is assured."

Consumer complaints are an essential tool in investigations. A complainant who supplies an email will receive an automated reply, but, as the information she provides becomes part of a secure law enforcement database, she will not receive further information about how her complaint is utilized unless and until law enforcement deems it necessary and appropriate.

Consumer complaints entered into the Sentinel database are available to any federal, state or local law enforcement agency that is a registered Sentinel user. Consumer Sentinel information is also available to select international law enforcement authorities.

Information about FTC cases is publically and readily available at The case page for VW is here. When and if additional information about cases become available, it is added to case pages and may be shared by other means.

Again I ask what happens if VW does not follow the court set timetable, as seems they are not? This is a common question on multiple blogs with no answers.

Insight into my personal timeline...

Submitted documents for review Oct 23
Documents reviewed and was confirmation email waiting offer on Oct 26
Received offer email today (11/29). Will upload and submit today.

Will update this thread when I am able to schedule my buyback.
I have a loan on my VW Golf from VW financials.

Not sure if this helps but thought it might be good to share timelines so there's some insight into if there is any sense to this process.

Just a follow up to the above schedule; uploaded my initial VIN and registration on 10/26; after a snafu saying they were not correct (????), VW got it right and sent me a final offer on Nov. 28. I just uploaded my notarized docs. No lien on the car. So it looks like about 30 days from initial upload to offer. Note that when you upload your notarized documents, you have to indicate whether you want a e-transfer or a check and VW warns you that you will get an appointment faster if you go the e-transfer route--but curiously, it will take 3 days after you turn in your car to get the e-transfer, but you can actually get a check the same day if you chooses the check option. So pick your poison. I would love to meet the "genius" (-es) who created this system.

following up...submitted notarized docs on 11/29.

Received confirmation today (Dec 5).
Scheduled for buyback on Jan 4. [earliest date offered was Dec 28 but i will be out of town and so couldn't choose that date].

Everything i've read on reddit and peoples experiences have been positive for the most part.


So what is the recourse for VW violating the terms of the settlement? Every month I pay another payment and add more miles to my car.

Does it state anywhere about the tax consequences of buying a new car? If I traded mine in under normal circumstances I would get the trade-in amount towards the new purchase and save that much on taxes of the new car. But with a buyback, I have to pay all the taxes on the new car. At $13,000 trade-in that costs me $1,040 more on my new car. So, my "restitution" amount is actually that much less from VW in retrospect.

I am in the same boat. My car is less than a year old and I paid taxes on $39,000. I have emailed the Missouri dept of Revenue on the sales tax credit. By reading on their website, we will need to get a Bill of Sale from VW/Audi at the time of buyback and you can use this credit for 180 days. I will be losing over $2,000 if I have to pay the full sales tax. I am not sure if VW will provide this form, so I am going to take one with me at the time of the buyback and have them fill it out. I am within 500 miles of the mileage limit so I am going to need to park it and buy something right now. It has been over 10 days since they accepted my documents so it appears they are way behind!! So hopefully I will get this all over with soon, it has been very frustrating and stressful :)

Hi gflanery, be careful about buying a new car now. I pulled the trigger and bought a replacement vehicle in early November….thinking this would be over by now. Make sure you can afford two payments, very few folks are getting buybacks and it might be a while before the rest of us do. I am not any closer today than I was on the 1st of November. No word from VW as to what the hold-up could be. Just silence.

I also just got a response from the DMV regarding a sales tax credit.

If it is considered a lemon law refund, you will need to submit a refund request form 426, copy of registration receipt showing tax & fees paid on this unit, statement from the manufacturer, on their letterhead, stating the vehicle was a buy back under the lemon law and it must show that no refund of tax & fees were made by the manufacturer.


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