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Protect your organization from directory scams

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If you work for a business or a non-profit, you probably get lots of messages and mail about directory listings and upcoming trade shows. Just make sure you weed out for scams as you sift through these items. Here’s why.

The FTC says a company, Fair Guide, tricked businesses and non-profits into paying millions of dollars for listings in an online directory — something these organizations never ordered nor wanted. The FTC recently announced a settlement with former and current CEOs of Fair Guide and put a stop to these deceptive practices.

Photo of envelopeHow did the scam work? Scammers mailed letters to organizations, asking them to update their contact information for a trade show or exhibition they attended or planned to attend. All they needed was someone to update the form, sign it, and send it back. Most folks didn’t notice the fine print buried at the bottom of the form, saying they agreed to pay $1,717 every year to list online with Fair Guide — which, by the way, has no connection to any trade show.  

So how can you protect your business or organization from scams like this?

  1. Read the fine print, and be cautious about what you sign. Don’t assume a letter or form is legit just because it looks like it’s from a familiar name — or has a logo you recognize.  
  1. Designate a point person. Talk to your manager about having one staff person manage any directory listings and subscriptions. Having one person get familiar with these can make it easier to sniff out anything fishy.
  1. Share the knowledge. Send this blog to your colleagues and post on your company’s social media. Also, encourage professional associations or local business groups to issue a notice to members.

If you’ve spotted a business directory scam — or been a victim of one — file a complaint at And learn more about the telltale signs of several scams that target businesses, churches, and non-profits.

Tagged with: business, mail, phishing, scam


Left a complaint with the FTC last week regarding a scam on veterans and their monthly disability benefits. We have been scammed and needed help from FTC. Gave them all the facts and emailed the paperwork for review. Haven't heard anything. code to use if called to be safe is xxxxx

Our own FTC is looking out for us in every way that they can. This is heads up and don't be taken in this now.

More bisnes here

Great advice!! Thanks!

Don't bother with the postal inspectors. They have no power to get your money back

protected by directory scams

Phony directory listings and Who's Who. This is old news. Can't you work on some more up-to-date and devious scams?

One person took fifteen minutes to write a blog post in order to help businesses, like mine, which get mailings for these all of the time. I'm sure the rest of the FTC is working on "more up-to-date and devious scams". Why would you assume otherwise?

Great work---keep it up FTC!

Actually I am always amazed at how many types of stealing people can think up. I appreciate any updates on even very old scams. They must work if they keep coming back!Thank you,FTC. Prosecute these morons!

why isn't this a 'scam' ? My ISP charges me for "high speed internet connection at 1 -4 Mbps " - I check the connection a number of times and it's never reached 1Mbps- computer only yr and half old- not using for games, just regular use should be up to 4 - but less than lowest connection !
this is National company getting awayh with this ....

It depends on how you are checking your connection. connects and speeds can change depending on how it is routed around the internet. not all connection/routes are as fast.

Are you confusing a "Megabit" (Mb) with a "Megabyte" (MB)? If you're downloading at 1Mb, then you're actually downloading at 128 kilobtyes per second

Just got a call from obvious scammers offering a federal grant that I was randomly selected for. $6000. IN MY ACCT AS SOON AS TOMORROW! I filed a report witg FTC and forwarded the email tge had the audacity to send me. BEWARE no free $$ they must think we are really dumb and can be fooled into this old scam. Nice try. Proud to be an informed consumer protecting my rights afforded me by thus great nation!

A photography business is advertising their address and hours at the owner's FT job of which her boss is not aware of, she's been doing it for almost a year, using his business phone number, using his xerox, fax machine, paper and ink at his expense without his knowledge.

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