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VW buybacks and lease terminations to begin

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Earlier this year, the FTC sued Volkswagen for falsely claiming that its diesel cars had low levels of harmful emissions. A federal judge approved the FTC order that requires Volkswagen to provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. Here are some pointers for people who own or lease a 2009 to 2015 VW TDI Beetle, Golf, Jetta, Passat or Audi TDI A3.

  • You have until September 1, 2018 to submit a claim. You can change your mind about which option you want until you bring your car in to VW.
  • You can submit a claim on VWCourtSettlement.com, or call 1-844-98-CLAIM to request a paper claim form. In order to complete your claim, you will need certain documents, including the vehicle title and proof of registration.
  • After you submit your claim, VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible.
  • After you have been confirmed to be eligible, VW will send you an offer letter. If you accept VW’s offer, you will sign the letter, get it notarized and return it to VW. After VW confirms that it received your letter, you can schedule an appointment. You will be able to choose from different options. If you choose:
    • buyback, you will be able to schedule an appointment that happens within the next 90 days.
    • lease termination, you will be able to schedule an appointment that happens within the next 45 days.
    • an approved emissions modification, VW will notify you when a modification is available for your vehicle. Once a modification is available, you will be able to schedule an appointment within 90 days.
  • If your car was drivable on September 16, 2016, but isn’t drivable on the day of your buyback or approved emissions modification appointment, you’re still eligible for some compensation. Visit VWCourtSettlement.com or call VW at 1-844-98-CLAIM for more information.
  • You can choose to get your buyback or lease termination payment by check at your appointment, or have it deposited electronically to your bank account within three banking days. If you have a car loan, VW will apply your buyback payment to the loan and pay you any remaining amount. If, at your buyback appointment, your car’s mileage is more than the expected mileage range from when you submitted your claim, your buyback amount could be reduced. If that happens, you will get a check within three banking days.
  • When your buyback or approved emissions modification is complete, VW will give you an itemized receipt that shows the amount you received and explains any adjustment, such as mileage or a loan payment.

You can use the buyback money however you want. You don’t have to spend it on a car from VW or any other manufacturer. If anyone offers to buy your car outside the settlement, or pressures you to “Act now!”, walk away. If you see something that doesn’t seem to follow the terms of the settlement, please report it to the FTC.

Note: We edited this post on October 26, 2016 to clarify which payments you may get by check at your appointment. On November 17, 2016 we added information about offer letters and clarified appointment scheduling.

Tagged with: car, refunds, settlement
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Money & Credit

Comments

Bridget. We are now on our 4th month. Of not hearing anything from VW they keep saying my car because it was once salvaged, after the date. I even called with the vin number to VW 844 number. Asked them specifically if the vehicle qualified. They said yes as long as it runs and drives. Which it does. They are now saying we won't pay on salvage vehicles. Or those that had a salvage history.

I also have been told that since we bought it after September 15, 2015 we are not a qualified seller because we were not originally harmed. I have read the court ordered document up and down and I know my car qualifies. What can we do from here. It is rediculious that VW won't do anything. I didn't think they had the liberty to decide on there own who qualifies and who doesn't. If the site says the car qualifies and we go through all the questions and it qualifies why can VW reject the claims. Leaving the cars on the road polluting just as they were before.

You can report a complaint about the VW settlement to the FTC at FTC.gov/complaint.

Finally received notification that emissions modification is available for 2013 VW 2.0 TDI and to schedule appointment (no clarification of where and with whom or the process). Went to dealer who said VW makes appointments , provides parts and technician , and that the dealership only provides the space for the technician. Phoned VW who in turn said to make appointment with dealership and that the dealership makes the repairs. I began this process Sept 2016. Its getting tiresome. Could anyone who had the modification already please share the process with me? Is it the dealership or VW?

My audi q7 was leased from US bank and not from Audi financial or VW financials. After talking to Claim guys, they said that I am not eligible for anything.
My agrument was - I did choose US bank, It was audu dealership who it it.
2. My drove the car which was not right from emmission for 3 yrs.
Why iam not eligible for any claim.

Would appreciate if anyone can guide me what shoudl be my next steps.

Sam..I just found out I am in the same exact position you are in. In fact, when Audi dealer was leasing me the brand new car back in 2014, there was no choice of different leasing companies mentioned. It was all about getting me the right interest rate and payments—in fact I just thought Audi had an arrangement with US Bank to manage their leases. So how they can get away with saying just because the Audi dealer didn’t present you wiith their Audi financial lease that day, now you are screwed. Since you found about this a while back, have you learned anything since? Any advice for me? My lease is up in a month and coincidentally my car is in the shop as we speak for the recall repair. Any info you can share would be greatly appreciated.

VW is guilty of misleading, delaying payment of the court ordered settlement. I own a 2013 Jetta TDI and filed a claim last year, the claim was mishandled intentionally by VW Claim representatives and now one year later and after the recent modification to my car, VW wants me to submit another copy of registration.
Unfortunately, they told me I could not upload it to their website and I have not been unsuccessful in faxing the document to their published number over the past week. Now VW suggest that I mail it. Just more delay and screwing with their customers. The attorney's in this case and government have been paid but lets screw the customers, consumers of this country. Good Job EPA and FTC in protecting our consumer rights. And how much did the attorney's and government get???

I have a Non-Diesel 2015 Jetta and my lease ends 1/2018. My purchase price is $11,700 however due to the Diesel lawsuit the price of my jetta has tanked and it is only worth $7,000!
Did the lawyers think of this scenario and is the a class action related to this collateral price fallout?

My Audi Q7 was leased from US bank and not from Audi financial or VW financials. After talking to Claim guys, they said that I am not eligible for anything.
My argument was that settlement is due to the Car engine and the financial institution but they said you need to speak to US bank and when I spoke to US , they said they are not aware about any settlement
Would appreciate if anyone can guide me what should be my next steps ?

I have done all that I was required to do, including the emission repair. No I find out that they are not basing the mileage on the October 15 mileage, but on the current mileage. It has reduced my payment by nearly
$1,000. My plan was to keep the car but now feel that VW has played a game with me that I could never win. I may just turn it in.

Can anyone offer Info? I was sent the claim process /settlement info from VW as I lease a 2014 Audi Q7 TDI . My claim was rejected because I do not have my lease contract with “VCI “ or Audi Financial “AFS”. When I initially leased the brand new car from Audi dealer in LA, the sales person was just trying to get me the “best rate” and at the time really wasn’t worried that my lease through US Bank would be any issue. In fact, at the time I just assumed that was standard as it was set up by the actual Audi dealer. So this entire time I have been “handcuffed” to my car as I haven’t been able to do an early lease upgrade as we had to wait until they could determine if there would be a fix for the emissions problem. If this even legal that they can pick and choose who can benefit from settlement based on who lease is with if you leased the new car from Audi dealer? Please advise. Thanks!

VW now claims they made a mistake and overpaid me $10,000
I followed every letter of their final offer which said they would payoff my loan plus send me a check for 14,000....which they did...now a year later they say somewhere in the contract they sent me says if they make a mistake I must pay them back!!!
I signed THEIR CONTRACT and they took my car and paid me direct to my bank account.

VW now claims they made a mistake and overpaid me $10,000
I followed every letter of their final offer which said they would payoff my loan plus send me a check for 14,000....which they did...now a year later they say somewhere in the contract they sent me says if they make a mistake I must pay them back!!!
I signed THEIR CONTRACT and they took my car and paid me direct to my bank account.

Volkswagen settlement claim is a joke faxed documents and keep sending letter claiming they need to verify citizenship sent this numerous times but they still don’t have ....smoke and mirror show the FTC should investigate wondering if eveyone is getting run around last Volkswagen I will ever buy thx for nothing

Ineligible seller. Why would there be a law suit that does not require positive and ackowledged contact with those effected? We received our notice to file in the mail in Nov 16. When we went to the site to file, it stated we were not eligible to file because we failed to file a claim by 1 Sep 16. We appealled but were just denied (15 months later) with no explanation whatsoever. Eligibility should not be based on an arbitrarily established date unless consumers were notified and acknowedged the notification. We had our Jetta from new, paid in full, and sold when we moved overseas at the scandal influenced market value. Bad form on VW and the FTC.

We submitted our claim in time, we were told we had until December, today we’re told that if it wasn’t complete by the 30th (Sunday), they would cancel our claim. They need to be investigated. This is about to cost me a lot of money I don’t have.

Yes, I have done every thing I was to do and sent it to MI. I have owned 3 and I now I,ll never hear from them . I turned it in 6-25-16. They even sent some one to my home to check out my car and passed. I'l . be dead before they say any thing

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