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VW buybacks and lease terminations to begin

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Earlier this year, the FTC sued Volkswagen for falsely claiming that its diesel cars had low levels of harmful emissions. A federal judge approved the FTC order that requires Volkswagen to provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. Here are some pointers for people who own or lease a 2009 to 2015 VW TDI Beetle, Golf, Jetta, Passat or Audi TDI A3.

  • You have until September 1, 2018 to submit a claim. You can change your mind about which option you want until you bring your car in to VW.
  • You can submit a claim on VWCourtSettlement.com, or call 1-844-98-CLAIM to request a paper claim form. In order to complete your claim, you will need certain documents, including the vehicle title and proof of registration.
  • After you submit your claim, VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible.
  • After you have been confirmed to be eligible, VW will send you an offer letter. If you accept VW’s offer, you will sign the letter, get it notarized and return it to VW. After VW confirms that it received your letter, you can schedule an appointment. You will be able to choose from different options. If you choose:
    • buyback, you will be able to schedule an appointment that happens within the next 90 days.
    • lease termination, you will be able to schedule an appointment that happens within the next 45 days.
    • an approved emissions modification, VW will notify you when a modification is available for your vehicle. Once a modification is available, you will be able to schedule an appointment within 90 days.
  • If your car was drivable on September 16, 2016, but isn’t drivable on the day of your buyback or approved emissions modification appointment, you’re still eligible for some compensation. Visit VWCourtSettlement.com or call VW at 1-844-98-CLAIM for more information.
  • You can choose to get your buyback or lease termination payment by check at your appointment, or have it deposited electronically to your bank account within three banking days. If you have a car loan, VW will apply your buyback payment to the loan and pay you any remaining amount. If, at your buyback appointment, your car’s mileage is more than the expected mileage range from when you submitted your claim, your buyback amount could be reduced. If that happens, you will get a check within three banking days.
  • When your buyback or approved emissions modification is complete, VW will give you an itemized receipt that shows the amount you received and explains any adjustment, such as mileage or a loan payment.

You can use the buyback money however you want. You don’t have to spend it on a car from VW or any other manufacturer. If anyone offers to buy your car outside the settlement, or pressures you to “Act now!”, walk away. If you see something that doesn’t seem to follow the terms of the settlement, please report it to the FTC.

Note: We edited this post on October 26, 2016 to clarify which payments you may get by check at your appointment. On November 17, 2016 we added information about offer letters and clarified appointment scheduling.

Blog Topics: 
Money & Credit

Comments

Since when is Election Day a federal holiday?

Does anyone really think that the FTC complaints are doing any good? Bridget keeps responding with the same wording from the settlement timeline, but obviously VW is not following it and they will never be forced to pay us the penalties for not following the timelines. No one cares that we are getting unjustly stressed and paying insurance and interest on a car that is just sitting in the driveway. VW caused this mess and are not remotely caring about us. And the lawyers, I'm sure got their money, so what do they care. I guess there isn't enough money for these lawyers to go back to court and make VW do the right thing according to the settlement timelines.

Bridget - This is a line of crap. My paperwork was uploaded and accepted on the portal in early October and now it's December and I have yet to receive my offer paperwork or any correspondence from VW. There should be another class action suit just for their disrespect of their customers!

I was notified that my claim was complete on Nov. 1, but since then I have not heard anything. That is well past all time frames. The FTC should be looking out for us consumers and not the cheaters!!

I have completed all documents and also received an email from VW confirming my eligibility. Called the dealership wanting to set up appt for emission to be fixed, and they told me I have to wait til I get the paperwork in the mail. I have been waiting since September. This is rediculous Never buying another VW

I am still waiting. All paper work complete. When I called they have now extended the process to 30 days!! 30! The VW rep stated they are overwhelmed with requests and are doing their best to process all claims as quickly as possible. Meanwhile no one is getting paid. We have to keep making payments and paying our insurance. Shameful

Does the 10 days to validate a claim start time limit start as of yesterday, or as of the date you submitted your documentation? If the 10 day timeline started when documentation was uploaded, then VW is not keeping with the consent order.

The court approved the settlement order on October 25, 2106.

Now that the order is approved, after you submit your claim:

  • VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible. Then, you can schedule an appointment.

I have uploaded all my documents and received the following notification on Oct 26 - "We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days."

It's been more than 10 business days since this note. What recourse do I have?

Where do you get the FInaanical Consent forms??????????

How long after receiving word of eligibility are appointments being scheduled? Is there a 10 day limit upon receipt of motorized documents for this function to be executed? Also, what if VW does not comply with the 10 business day to determine eligibility? Has anyone had this occur... currently on day 11

Bridget, thank you for you comments and input. I think the question we are all trying to answer is, when the "10 day" waiting period has expired and we have heard nothing, what recourse do we have? Calling the claim number does not suffice, this is a 3rd party call center that really does not know what is going on.

on Oct. 27, 2016 I received an email stating, "We have reviewed the documents you submitted as part of your claim with reference number 16xxxxxxx. Currently, your application contains all of the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the VW/Audi Diesel Emissions Settlement Program."

Logging into the portal confirms "We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer." All 3 documents state, "Document complete." Today is 11/28/16 which is 22 business days from 10/27/16 and 20 business days from 11/1/16. No further reply form VW. I'm furious. Like the others, I too owe on a loan for this car and have made 2 additional payments while waiting for this scandal to resolve. Are there any other actions we can take, legally, to force VW to comply?

My documents were accepted in early November and 10 Business days passed on Nov,14, to determine eligibility. This process seems very slow and unfair.

This is what I received from VW on OCT 28. Haven't heard from VW since. "Currently, your application contains all of the necessary documentation to determine your eligibility. We are now determining your eligibility." WAY passed 10 business days. What is taking so long?

I am so tired of your canned responses Bridget Small! You have typed the same thing before when asked about VW missing their 10 day dead line: "The court approved the settlement order on October 25, 2106.

Now that the order is approved, after you submit your claim:

VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible. Then, you can schedule an appointment.

HERE is our problem, (our being the 455k VW drivers who as of the 30th of NOV have not heard from VW with an offer sheet to sing and send back and then wait another 6-8 weeks even though the court order says 10 DAYS) is what is the court and FTC doing about VW not doing what they agreed to in the settlement in the timeframe agreed upon? Do we the consumer get extra compensation compounded daily? Do we get you posting the same from you again.....

Volkswagen America has failed again and again to perform under the agreement with the court. It is time for the FTC to step in and take action.

That's just it Bridget. We have all filled out our paperwork. We have all called just to get the run around. At what point will be be held accountable? I was told that I would receive an offer letter no Later than dec 20th. Well that day has gone and so has the next and still no offer letter. I am just beyond frustrated that the us government isn't doing more about this!!! Why are they not being fined for each owner thatbis over that 20 day mark? Maybe then they will pull their heads from their you know what and start processing there buybacks. I hope no one ever buys from vw again! I know I won't ever what a sad product and even sadder customer service!

Bottom line how long to get our money back???

I submitted all of the required documentation on Oct 11. Status has been in review since then... It is now over the 10 days. What is the penalty to VW for not validating this within the 10 days?

When you submitted documents on October 11, the Court had not yet approved the settlement.

The requirements for reviewing claims took effect after the court approved the settlement on October 25, 2106. Now that the settlement is approved, after you submit your claim:

  • VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible. Then, you can schedule an appointment

What if the first 10 business is past as well as the next ten business days? Is the FTC holding VW to their timelines? This is ridiculous.

Sent all signed and notarized documents to VW ON 14 Nov. VW said they had my documents the same day. It is now 12 business days and have called VW several times and they have no answers. Have also filed two complaints with the FTC. PLEASE MAKE THIS STOP.

They approved my documents Nov 7th, I am still waiting 24 business days later, I have called they said maybe 3 more weeks. This is a joke!!

Can you please be more specific? The previous question was direct. When does the 10 days begin to run? From your answer, it appears that VW isn't required to do anything until November 4 at the earliest, even though my documents were submitted online more than two weeks ago and are allegedly still "under review." When MUST VW notify owners that the claims are complete? November 4 (10 days after October 25), or sooner?

The requirements for reviewing claims took effect after the court approved the settlement on October 25, 2106.

Now that the settlement is approved, after you submit your claim:

  • VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible. Then, you can schedule an appointment

Bridget Small: It seems that you may be missing a step here: After VW has determined a claim is eligible, VW sends a Final Offer Letter with a Release of Claims that must be signed and notarized. Once complete, It can be uploaded on the claims website. But that document has to be reviewed by VW, as well. Only after they review and approve that document, can an appointment for buy back be scheduled. Please update your responses with the correct information.

Ms. Small It seems you are repeating yourself. I submitted my claim on Oct. 27 and was told all documents were accepted and they are reviewing eligibility on Oct. 31. I STILL HAVE NOT HEARD ANYTHING (today is Nov. 16.... 12 business days)

I agree with others here that we are continuing to be taken advantage of. We cannot afford another car payment to replace this one. So we continue to drive our tdi which will lower our buyback amount. Most tdi owners bought this type because they drive A LOT! And the mpg's are good. They are intentionally screwing us for using these cars for their purpose.
-Why is there no compensation for all the extras we bought when we bought the car?
-Those of us who bought a tdi within 1 year before September 2015 are really hurting. We will only be receiving $2,000 when all is said and done. RIP OFF!

FWIW - Today, (on the tenth business day after I submitted my offer letter) I received: 'Your offer letter has been accepted. The next step in the process is to schedule an appointment with a Settlement Specialist to turn in your vehicle.' I was able to schedule an appointment ~11-20 business days out, much better than the 90 days I expected.

I uploaded my notarized offer letter 3 days ago and received an email today to call the hotline or click on the "chat" icon, which was not there, because I was missing something. I called and was told I needed to put the claim number on the bottom of each page of the offer and release and upload again. I will be so happy when this process is over.. So add your claim number to the bottom of each page.

UPDATE: DO NOT PUT YOUR CLAIM NUMBER ON THE BOTTOM OF EACH PAGE.. INCORRECT INFORMATION. Apparently, there was a problem with my printed and scanned pages, because the pdf of the offer is 8.3" x 11.7" the bottom line where is has the VWGoA ... and page number were not showing on my scan/upload. In adobe you can click the radio button that says Shrink Oversized Pages. Then the very bottom line will print. The woman told me today, she is not sure why I was told to put my claim number on the bottom of each page but I should not do that.. So watch your printing and scanning to make sure you have every word.

According to the canned response, It doesn't matter if you submitted your claim on the 10/11/2016 date that they requested it by email. They did not go on the court timer until 10/25/2016. They have until 11/4/16 to tell you if they need more info or if your claim is complete. If your claim is complete on that 11/4/16 date, they get an additional 10 days 11/14/16 to schedule a date for the buyback which could occur within 90 days. It could be as late as 2/2017 before you see a buyback. That would be 3 months of expenses related to your TDI and adjustments for putting miles on it as I read above. Meaning your buyback price could vary at the meet and greet if you exceed VW expected miles. In other words based off the letters they sent out the discourage you not to drive the vehicle. This is fair right?

Please note that VW 10 business days to tell you whether your claim is complete and, after your claim is complete, 10 business days to review it and confirm that you’re eligible. 

I have been told my claim is complete on the Oct. 18th. I assume VW has until the Nov.4 to confirm I am eligible. Will our notification be with email or mail. I have payment due the 10th on my Jetta. Also if vw does confirm within 10 days what do we do?

The court order that confirmed the settlement and buyback procedure was approved on October 25, 2016.

Now that the settlement has been confirmed, VW has 10 business days to tell you whether your claim is complete, and, after your claim is complete, 10 business days to review it and confirm that you’re eligible.

Please watch the videos and read the information at vwcourtsettlement.com for more detailed information.

Bridget Small stop posting the same statement. We get it, VW did not let me take my Passat TDI and the wait 10 business days to decide I like it and then another 10 business days to let them know that I was looking for a loan and the up to 90 days actually come up with the money to pay for the car. Why would they be allowed to do this to us? Why did the FTC allow them this latitude in the final negotiated deal?

Just out of curiosity how many pepper have put upgrades on there cat such as rims, stereo system, lights, any and all extras? Yes they ate taking forever but maybe this is giving people enough time to remove all their extras, from my understanding as long as your car runs when you bring it in your still going to get the same amount. Remove your seats im sure u can sell them for more than ur monthly payment then u wont be waiting on them. It is what it is. You cant win them all so golden rule, do unto others as done to you. They screwed you return the favor

Castilloalex- if you leased, you will only get yourself in deep financial debt if you dismantle the car. Per the lease terms- you're still obligated to turn in a pristine condition car. If your tires are below tread regulation- you have to get new tires. I have two panels screwed up that I am getting dinged for (already had my return inspection done)..and VW has a return fee I have to pay. Not to mention, my return is already set for December so I am getting extra screwed. No true "early return" for this horrible leased car.

Screwed - we have a lease we need to return as well. Did they dealership charge you for going over on mileage also? And did I read correctly that you were penalized for the early return?

For information about your lease termination, please use the information on vwcourtsettlement.com, contact VW and read the  Long Form Notice VW sent you.

Bridget, My documents were denied for expired registration. I reviewed the long form notice via vwcourtsettlement.com. The document clearly advises what is required depending on which situation applies to you. Our VW is a lease financed through VW credit.

After following the documents, it clearly states what areas of the documents requires my attention; 1,2,3,6 and 9. No where in the sections mentioned above for those with leases through VW credit require registration just simply government issued ID. I would like to know how they can legally deny me for a document that is not required by their own policy?

I did call and request a supervisor but doubt I will receive a return call. The rep I spoke with argued with me that she could not locate anything that pertained to such information. I literally walked her through how I obtained the information in which she replied that they still need a valid registration. The car has been storage and is indeed expired in terms of registration but lost as to how they can deny?

A lot of people have had questions about whether they need to provide a current registration.

Staff carefully monitor the complaints people submit to FTC.gov/complaint, and, when appropriate, will raise issues identified in consumer complaints with VW, the claims supervisor or the Court. You can submit a complaint at FTC.gov/complaint. On the first screen choose Other from the list on the left; on the second screen choose Automobile. Keep going and give as much personal information as you choose. When you get to the text box that lets you tell the story in your own words, include the words VW and diesel.

Adebra can you tell me when you did your claim form? I did mine on Oct 11 and it still says documents under review...

Although VW may have accepted your documents before October 25, VW is permitted to take 10 business days from November 1 to say whether your claim is complete.

And, after your claim is complete, VW is permitted to take 10 business days to confirm whether you’re eligible.

Every day VW rolls the money the more interest they make. In total over the past year they have probable made up most of their outlay.

I have submitted all my documents prior to Oct 25. It is now 17 Nov 2016 and still not found out whether i'm eligible or not.. According to the portal they are reviewing my docs for eligibility. This is terrible.

Bridget you keep repeating the same information and yet we continue to tell you that VW is not complying. What is being done about this? How long is the FTC going to allow this to continue? And how we as consumers being screwed over launch an official complaint. Last I checked your worked for us and not VW

I submitted mine early October. I pulled up the website at the end of oct and it still said docs under review. It now says "We have reviewed all of your documents. Currently, your application contains all the necessary documentation to determine your eligibility. We are now determining your eligibility and will inform you whether you are eligible to participate in the Settlement Claims Program and, if applicable, will provide you with a final offer, within ten business days." No email telling me that it was at this step of the process. I actually spoke to a person to find out more info, but she put me on hold and never came back on

So after claim is complete you can schedule your appointment? Now is that with vw claims or you can imeaditaly call dealer and make appointment to bring car down?

After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible.

After VW confirms that you're eligible, you can schedule an appointment. Please watch the videos and read the documents at vwcourtsettlement.com for more detailed information about the buyback process.

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