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VW buybacks and lease terminations to begin

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Earlier this year, the FTC sued Volkswagen for falsely claiming that its diesel cars had low levels of harmful emissions. A federal judge approved the FTC order that requires Volkswagen to provide up to $10 billion to owners and lessees of VW and Audi 2.0 liter diesel cars. Here are some pointers for people who own or lease a 2009 to 2015 VW TDI Beetle, Golf, Jetta, Passat or Audi TDI A3.

  • You have until September 1, 2018 to submit a claim. You can change your mind about which option you want until you bring your car in to VW.
  • You can submit a claim on VWCourtSettlement.com, or call 1-844-98-CLAIM to request a paper claim form. In order to complete your claim, you will need certain documents, including the vehicle title and proof of registration.
  • After you submit your claim, VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.
  • After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible.
  • After you have been confirmed to be eligible, VW will send you an offer letter. If you accept VW’s offer, you will sign the letter, get it notarized and return it to VW. After VW confirms that it received your letter, you can schedule an appointment. You will be able to choose from different options. If you choose:
    • buyback, you will be able to schedule an appointment that happens within the next 90 days.
    • lease termination, you will be able to schedule an appointment that happens within the next 45 days.
    • an approved emissions modification, VW will notify you when a modification is available for your vehicle. Once a modification is available, you will be able to schedule an appointment within 90 days.
  • If your car was drivable on September 16, 2016, but isn’t drivable on the day of your buyback or approved emissions modification appointment, you’re still eligible for some compensation. Visit VWCourtSettlement.com or call VW at 1-844-98-CLAIM for more information.
  • You can choose to get your buyback or lease termination payment by check at your appointment, or have it deposited electronically to your bank account within three banking days. If you have a car loan, VW will apply your buyback payment to the loan and pay you any remaining amount. If, at your buyback appointment, your car’s mileage is more than the expected mileage range from when you submitted your claim, your buyback amount could be reduced. If that happens, you will get a check within three banking days.
  • When your buyback or approved emissions modification is complete, VW will give you an itemized receipt that shows the amount you received and explains any adjustment, such as mileage or a loan payment.

You can use the buyback money however you want. You don’t have to spend it on a car from VW or any other manufacturer. If anyone offers to buy your car outside the settlement, or pressures you to “Act now!”, walk away. If you see something that doesn’t seem to follow the terms of the settlement, please report it to the FTC.

Note: We edited this post on October 26, 2016 to clarify which payments you may get by check at your appointment. On November 17, 2016 we added information about offer letters and clarified appointment scheduling.

Tagged with: car, refunds, settlement
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Money & Credit

Comments

Bridget - your information does not match what VW is actually doing. You cannot schedule an appointment until you have returned your signed notarized final offer from VW. VW says that it will take up to 30 days for them to actually send the final offer to you. Who knows how long it will take for them to actually verify that the document is signed and notarized. VW is dragging this out way too long. Please look into this. This slow process is just adding insult to injury...

I had the same issue. Except mine today was I finally received the offer packet, and the date at the top of the PDF was November 16th, but I just received it via email today November 26th. Kind of BS that it took them that long to send out a presumably already done offer. Of course, they are probably waiting so they can get at least 1 more payment out of me too. What a joke. There is also no clear information on how long VW has to approve your "approved/notarized" documents when you upload. Sadder yet, there are many sketchy vw dealerships that have been scamming people into new cars as early as August promising the settlement money in November. At least I wasn't dumb enough to fall for that.

I received mine well and wonder how long for them to "review" my notarized docs. I just want this to be done and over. I want to buy a new car and take advantage of year end sales, but between approval and setting up appointments, this thing might drag on until Spring. I'm afraid to commit to another car payment and end up paying on 2 cars. VW needs to be held accountable for their lack of response and timeliness.

Bridgette, and above... Is there a "under review" standard answer on how long documents will be reviewed for final offers? While I am in the same boat as many of the complaints above, I can wait... but it appears Volkswagen is far outside of the court ruling in terms of time frames to respond. Is there any FTC recourse outside of online complaint filing?

I'm stuck with 2 payments as I couldn't go over the miles so I bought a new car. They didn't give me the $1500 trade in even though they are getting my vw as a "trade in" per their own letter because VW isn't quick enough doing all of this. They said I have to buy a car at the time of turn in, so screwed out of that. Plus they didn't transfer my plate either. I'm so tired of all this, I hope they hurry up, I don't like making 2 car payments!

Is there any recourse for a valid identified model that did not meet the 9/16/16 deadline to identify your car? The website confirmed that my car is part of the lawsuit but wont let me finish the online app b/c I missed the date. Calling has been 2+ hrs every day this week.

It was about they moneys

My documents were acknowledged as complete more then 17 business days now. Still no word from corporate whether they've confirmed my eligibility, in spite of the fact that their initial response on the claims site stated my car was eligible. I perceive the same as others on this site; that VW is a very cumbersome bureaucracy and slow getting information to their customers. As a 25+ year VW owner, this frustrates the hell out of me.

Update: I received an email this morning (11/29) with the attached buy back offer.Made an appointment at my local VW dealer, Beyer VW/Volvo in Winchester, VA, for 2:30 pm. Signed in front of the notary, who is also the person submitting and uploading the claims, and by the time I got home the documents were already under review. So I'm encouraged by that

I am on hold with them right now. I have had the same experience as far as timing goes and have been calling the 844-98-CLAIM number every single day to inquire on the status. I am hoping they keep records of how obnoxious I am being by calling all the time and get my offer to me NOW!

Your comment is the ONLY positive one I have read! I stupidly bought another car believing all these false claims and deadlines. One person said it could be May 2018 before this is resolved! If so I'm so screwed! Please keep us posted of your positive progression.

I just received notice from the claims department, via email, to make an appointment, which I've scheduled for the 20th of December. On the notice page there are three links, each linking to a document to download. Those documents are pdf's of 'Odometer Disclosure', 'Limited Power of Attorney', which gives VWoAG the Power of Attorney to act on behalf of the individual with regard to the title, and a checklist of what to bring for your appointment. So, it's finally happening, for me at least. I hope there are no glitches and I hope everyone here gets taken care of as promptly as possible.

Yeah and those of us making payments right before turn in are throughing money down tubes, court documents says if you have a delinquent you have to pay it on day of return or they wont continue on. Which doesnt make sense, so if you dont pay they gonna repo your car?

Looks like the delinquent requirement only applies if you need the Loan Forgiveness fund (owe more than the buyback). Still sucks if you are in that situation, but doesn't apply to all loans.

I think we are all confused about the same issue. And so far none of the answers are really clear. On the portal, VW says that all my documents have been approved and they will review the buyback and get back to me in 10 days. Does the 10 day period start on 10/25? Since my docs are already approved what would the second 10 period be used for? Also, the phone wait times (2 hours)are ridiculous.How will anyone be able to wait that long?

Lucky you. I submitted my documents on september 11 and I'm still ubder review. I've seen people saying they just recently did theirs and are already approved. What about those of us who did things promptly VW!!!

And then how soon can you schedule appointment for return? Could you have to wait up to 90 days?

After you submit your claim, VW has 10 business days to tell you whether your claim is complete. If your claim isn’t complete, VW will tell you what you need to do to complete it.

After your claim is complete, VW has 10 business days to review it and confirm that you’re eligible. Then, you can schedule an appointment.

If you choose buyback, you will be able to schedule an appointment that will be within the next 90 days. If you choose lease termination, you will be able to schedule an appointment that will be within the next 45 days of the day you make the appointment.

So even if you make an appointment it may not be the date you make? You say after make appointment than 90 days? Shouldnt the appointment be on the appointment day? Im confused

Your appointment will happen within 90 days after the day you arrange the appointment.

You will receive an Email that contains a big calendar with many dates and times to fit your schedule. You can also choose any dealer that you like for the closing appointment. You will receive the email ONLY after VW receives your notarized Signed Offer Letter. All of these events occur within 90 days from the day you selected Buyback

My claim has been submitted for at least a month and a half with nothing showing any processing. Documents have been received and are under review. Here is the bad part, I know I made a mistake on one and there is no way to update the document. What gives

Although VW may have accepted your documents before October 25, VW is permitted to take 10 business days from November 1 to say whether your claim is complete.If your claim isn’t complete, VW will tell you what you need to do to complete it.

Until this post, you never mentioned that the 10 business days started 11/1/2016. Originally we all assumed it started 10/25 when the court approved it. So now they have another 5 business days?

The Court approved the settlement on October 25. However, the settlement allows VW five business days from the date the Court enters the order to make relief available to consumers. Those five business days end on November 1.

VW is permitted to take 10 business days from November 1 to say whether your claim is complete. And, after your claim is complete, VW is permitted to take 10 business days to confirm whether you’re eligible.

Bridget, the order states that VW has 10 days to determine if an claim is complete, and 10 days from the submission of a complete claim to notify the claimant of an offer if eligible. Nowhere in the order does it say these two items are non-concurrent. In other words, if I submitted a complete claim on November 1, VW has 10 days to determine if the claim is complete. Since the claim is complete, they have 10 days from the date of submission, November 1, to notify me of an offer... The order doesn't state that they have consecutive time periods. The fact the FTC is taking this position in contravention of the language of the order brings to light the possibility that the FTC isn't truly serving the victims of this, but instead VW. I'm curious to hear your reply.

My Clain was reviewed and complete Nov 5th, it is now Jan 6th and still no offer from VW, that is over 40 business days so stop quoting 10 days and get VW to get moving or they should provide extra compensation for not meet their court ordered obligations. The owners still have expenses while they drag their feet.

Call them and check on it. I was waiting since nov 16 when the documents were accepted and just found out it was rejected and they never advised me.

The same thing happened to me, and when I was finally able to talk to someone, they told me that the id that I faxed was to dark and they couldn't read it. That was the second time I had sent it and they never contacted me to let me know, and I waited over a month. I finally uploaded it and I was put right through. Not happy with this deal at all. I think they are playing games.

When they allow you to schedule.... In asking most TDI owners, it appears that VW blocks off the first 40 days. Insuring you that you have to make another payment.

Well obviously they know were eligible because there sending us letters and email requesting our info.

VWCredit also says they dont know whats going on. That they have not been updated on anything. I would assume since they are apart of this, with loans to consumers that they are being imformed like us. Now that the judgement has passed and its going into recall for sure i would think soon as you have your info that your doing buy back they would freeze or put your loan on hold in stead of continuing to take your money. But who am I. Why would they help us?

I'm in Juneau, Alaska, a location that is landlocked and would require barging my car to Seattle or anchorage where there is a vw dealer. VW indicated on their website I would not be required to pay the cost to ship the car ($1400). Does the settlement set out the same timeline for a customer in my position? Thanks.

For information about this specific situation, please look at the videos and information on vwcourtsettlement.com or call VW at 844-98-CLAIM.

Hawaii and same issue. They are requiring we front the money and they will reimburse us. And all things considered, nobody believes that.

I am a bit confused about settlement amount for a buyback purchased car. Does it include BOTH amounts of say "26,807" for a 2013 Passat TDI SEL AND the additional compensation of "6,957" before deductions for mileage? Thanks, David

This page explains how to calculate the amount you are eligible to receive using the FTC charts.

The total amount from the FTC charts and the VW claims site is the same, but it is presented differently. Volkswagen divides the total into parts, with labels like “vehicle amount” and “additional restitution.” The FTC did not divide calculations this way.

Bridget, I still do not understand. do I get both or just the one for a total buyback?

You'll only get the $26,XXX amount. I was confused about this when I first calculated my buyback amount, too, but the $26,XXX INCLUDES the $6,XXX cash restitution.

As part of the consent order is the FTC monitoring VW's staffing? I just called to change some of my information and the automated phone system reported a wait time of 4.5 - 6.5 hours (luckily they will call me back). I am also worried that means they aren't adequately staffed to review the mountain of documents they are receiving.

When appointments are FINALLY scheduled to TURN IN these vehicles, why does VW have 3 business days to issue a check, or 3 business days for the EFT. I am handing them MY car and MY keys, but I get nothing when I WALK out the door. I am not leaving with another VW, but now I don't have a vehicle to drive or the money in hand to put down on a new vehicle. How is this FAIR?

You can choose to get your buyback or lease termination payment by check at your appointment, or have it deposited electronically to your bank account within three banking days.

But if, at your buyback appointment, your car’s mileage is more than the expected mileage range from when you submitted your claim, your buyback amount could be reduced. If that happens, you will get a check within three banking days.

I had a problem with the mileage deduction in the first place. Why should we be penalized for enjoying driving the car? Oh yea, they LIED to us when they sold us the TDI. So since we enjoyed driving and getting the great fuel mileage, when they get caught, they get to ding us again. Now this paperwork process is a nightmare too. I will never buy another VW.

I thought about that too... I own TWO TDI's involved in this scandal. I have already gone out and bought non-VW replacements because I am done. If I hadn't I can only imagine how crazy this situation would be!!!! VW is going to lose so many customers after this!!!

Diesel Emissions Documents state in Chapter One on page 8 that a check will be given at time of buyback -unless a negative mileage adjustment is required (if you went over the estimated mileage resulting in a reduced payment). In this case. A check will be mailed within three (3) banking days of the Buyback. Or -if a positive mileage adjustment....

Bridget, If you traded your car into the dealer and missed the deadline of 9/16/16 to identify your car is there anything you can do? The car is part of the lawsuit and it was sold at a loss b/c of the issue.

Please contact VW at 1-844-98-CLAIM.

I have a question regarding registration of my VW. It's due Nov. 8th as well as getting it smogged for CA DMV. DO i have any grace period for this because of the settlement? I don't really want to register a car that i'll be turning around and giving right back to the dealer, seems counterproductive and a waste of money. Can someone please tell me if there is any information online regarding the DMV registration of these vehicles?

Please go to vwcourtsettlement.com and read the frequently asked questions. There is information about vehicle registration.

Are your laywers or vw in contact with vw credit? Theres got to be someone who we can find to talk to when it comes to having to make a payment when your already been approved and eligible. If there is can you please list number or email?

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