FTC works to get you funeral price information

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When the FTC wants to know whether funeral homes are following the Funeral Rule and giving people the required price information about funeral products and services, it sends undercover investigators into funeral homes. The investigators pretend to be someone who needs to make funeral arrangements.

The Rule says funeral providers must give people a written, itemized price list before they make buying decisions, and the FTC’s secret testing revealed that approximately 80 percent of the 100+ funeral homes tested in 2015 and 2016 complied with the rule. The rest had a range of ways they didn’t comply with the rule. Those funeral homes usually agree to make a penalty payment to the US Treasury and enroll in a compliance training program.

The Funeral Rule gives you the right to get itemized price lists that let you compare prices among different funeral providers. If you go to a funeral home, they have to show you the information in writing; if you call and ask for price information, they have to tell you. Some funeral providers post price information online. The Rule also says you have a right to buy only the items you want, so you don’t have to accept a “package” that has extras you don’t want.

Read more about shopping for funerals. If you think a funeral provider violated the Funeral Rule, report it to the FTC.

Blog Topics: 
Money & Credit

Comments

I think the funeral homes should also be obligated to advise people coming in for funeral arrangements that they could be victims of scams. Some perpetrators have been known to look for family members of the decedent and claim that money is owed or otherwise extort money from them. Grieving family members should be on the lookout for these things, and funeral homes and other people that deal with these grieving family members need to make them aware of it.

That's equal to a car dealer warning customers of Bad Drivers, certain info should come from qualified sources! Not sure a licensed funeral director should be giving out info concerning Extortionist, seems a better suited conversation for Law Enforcement!

I hope I don't need that service soon , Good information, Thanks Again

FEDERAL GOVERNMENT NOW USING AUTOMATED SIGNALS INTELLIGENCE LIKE THOSE OF THE NSA FBI FCC CIA WHERE IBM MAIN FRAME VARIED PROCESSORS AND ANALYTICS TRIAGE. TO RACHET UP INVESTIGATIONS AND PROCESS FILES TO MAKE CONSUMERS IRS AND GREIVING LOVED ONES WHOLE. FILES REACHING THRESH HOLD IN ANALYTICS VIA SUSPECTED TO PROVEN PUBLIC POLICY BREACHES ARE A TARGET AND ASSET TOWARDS RECUPING AMERICA...FAMILIES IN COMPROMISE DURING THESE FINAL EXSPENSE TIMELOVE CRIME GREIVING CRIME AND FTC VIOLATIONS.

The funeral home wrote the wrong name on the purchase agreement and now that they have the money will not reissue an agreement with the correct name.

If you have a problem about funeral matters, try to resolve it first with the funeral director.

If you aren't satisfied with funeral services you receive, the Funeral Consumers Alliance has advice about how to resolve a problem.

Also, the National Funeral Directors Association Help Line, and the ICCFA Cemetery Consumer Service Council may be able to provide informal mediation of a complaint.

You also can contact your state Attorney General’s office or local consumer protection agencies.

now the new scam is if you try to save money or prefer a different model by purchasing your own casket, you have to pay "ala carte" for all the other services. So you end up paying more just because of the casket. Just another way to scam the grief stricken family.

This is an excellent article. I will be sure to share this with others. I'm glad I signed up for these emails. I've learned alot and have been able to help others with the information that has been provided by this website. Thanks.

I think the funeral industry has become a Monopol, some big cooperation now owns many with the same name. A good place to start is check your own state laws/regulations. When my Mother passed we found out that embalming was not required but the funeral director tried to intimate us. When my Dad passed we brought his clothes but forgot his underpants. The funeral director was horrified and told us we could buy underpants from them! My family laughed and said: whose going to know he doesn't have underpants under his suit?? Just another garbage fee. Try to find a family owned funeral director. Mush better prices.

I found the absolute best solution....not that this is by any means 'new information' just something most people never think about.
Want to save the family from paying ANY funeral costs,
ANY burial costs?
Simple as ABC....just donate your body to science, as in my case paperwork has been completed and I carry a card whereby The Maryland Anatomical Society takes possession of my body after death. The only cost to my wife is to purchase additional death certificates if needed.
My mother did this and it was the best gift she ever gave her children.

The Funeral Homes in Southwest Louisiana operate much like the mafia, very territorial. They even have formed a shell company (limousine/crematory company) where 10 or more Funeral Home owners families meet once a month to discuss there practices and how to maximize their profit or squeeze the most money out of families. If someone enters another territory, they gang up and fix pricing to force the competitor out. They have cremated thousands of bodies without the paper work. You want to get rid of someone -cremate them! Believe me, this is a unregulated business in Louisiana. Actually they are regulated by -the LA State Board of Funeral Embalmer/Directors made up of Funeral Home Owners. So in other words -they regulate themselves! I have witness crematory operators leaving half the cremains behind because the machine was too hot and too much in a rush to cremate the next body, so they just pushed the next one in with the cremains of another body. When they do finally clean the machine, they throw 5 gallon buckets of cremains in the trash. They sell your metals. Funeral directors even sell families metal caskets with the knowledge the body will be removed from the casket before cremation because you can't cremate a metal casket. They end up replacing the inside and put the casket back on the display floor for resale. Ever seen a black person on a white funeral home's obituary site or visa versa, it's rare. Some south LA families will not allow the Funeral home to lay out a black body at the same time. I could write a book!

Thank you for your comment. You can report this at FTC.gov/complaint and the information will go into the database the FTC uses for investigations. You can contact the FTC's funeral rule coordinator at ctregillus@ftc.gov.

I read recently an article about GREEN FUNERALS. It seems someone out in California has started this and it is being successful. The family has its on plot or if you have land of your own , you merely dress the body, drape it in a shroud have the hole dug , put the body on a slab and place it in the ground . Cover and you are done .
I myself think this is a wonderful way to bury our loved ones and myself. Funeral homes are huge businesses. Some people have to go into large debt to bury their loved ones. remember ASHES TO ASHES.

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