Risk free trials were bait for rip offs

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Did you ever sign up for a free trial of a product you heard about on the radio? Some sellers will send you — and charge you — a lot more than you agreed to. The FTC says one group of dietary supplement marketers sold products through deceptive “risk free” offers and charged people repeatedly for unwanted products. The FTC and the Maine Office of the Attorney General have banned the marketers from charging people without their permission and making deceptive health care claims.

According to the FTC, the marketers used 30-minute radio ads that sounded like educational talk shows to promote their CogniPrin and FlexiPrin supplements. Their radio ads claimed CogniPrin could slow cognitive decline and improve memory by 44 percent, and FlexiPrin could reduce back and joint pain and rebuild damaged joints. But the FTC says the marketers didn’t have the science to prove any of those claims. When people called to request the “risk-free” offer, they were enrolled in monthly plans with continuing charges for products they didn’t order. People who wanted refunds of the “risk-free” offer had to go through a complicated process, return empty bottles and pay shipping charges.

If you enrolled in a free trial offer from a marketer that overcharged you, contact the company. If the company won’t give you a refund, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't intend to order the additional merchandise. If you were wrongly charged for a free trial offer, report it to the FTC.

 

Blog Topics: 
Money & Credit

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Garcinia lean Ct scam
Pay shipping and handling at 4.95. It wasn't until I got the order that they said now I. Enrolled for regular shipments very 30 days, If I want to cancel then I gave to pay 38.00 plus dollars. Then they took 2.95 out to pay for safe shipping to my house. All I could is close out my credit card. So pissed

woW!Happended to me yesterday! $4.99 S/H too! Thanks for info!

I got ripped off by a free trial of a anti aging cream. They said it cost $2.50 for shipping then charged my card $100 for the free trial. And stuff from the 99 cent store worked better.

I experienced the same. I was told I was supposed to cancel the trial within 14 days. I never received this information in any of the confirmation emails i received.

I ordered a face product. Paying shipping only i think 4.95 and they charge me 89.99 plus tax. I dont remember the name. But they wouldnt put all my money back on my card

You can report this to the FTC at FTC.gov/complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations. The comments you put here on the blog don't go into the law enforcement database.

If you enrolled in a free trial offer from a marketer that overcharged you, contact the company. If the company won’t give you a refund, call your credit card company to dispute the charge. Ask the credit card company to reverse the charge because you didn't intend to order the additional merchandise. If you were wrongly charged for a free trial offer, report it to the FTC.

It's a beauty cream company that goes by ReVitalize Skin Collection AND Renew Eye Cream. I did the $4.95 trial offer on both thinking they were two different companies. THEY ARE NOT. They will charge your credit card separately. One was for $89.95 appears as "Ultzencoffee" on you cc statement; the other appears as "LMA Vigorperfection" for $88.10. YOU MUST READ THE TERMS & CONDITIONS. I they state this cancellation policy, you cannot dispute the charge with your credit card company b/c by buying the item you AGREED TO THE TERMS & CONDITIONS. If you do not cancel these products within 10-14 days (each was different) you authorize them to bill monthly and send product. I was able to get a 35% refund on the one and, after threatening to report them to the Attorney General's office and the BBB, got a 75% refund on the second one. They told me (Renew Eye Cream)that the call was being recorded and said to receive my 75% refund did I agree "not to bring any future legal action against them". Talk about red flags!!! At this point the guy started getting nasty with me and said either he or I could hang up but he wasn't going to 'argue' with me. I honestly did not get nasty b/c I knew these people would just get nastier and not give me anything. I figured something was better than nothing. I have NEVER ordered beauty products like this before and you can bet I won't again. I am furious with myself and you can bet I will ALWAYS read terms and conditions on anything I may buy in the future. Lesson learned!!

April 29th I did the same thing and I am telling everybody out there the terms and conditions of the monthly charges does not appear until after they charge your credit card and give you an order # or receipt number. I looked for terms and conditions before hand and it says risk free only pay s/h charges of 4.95 and whatever name will appear on your credit card no monthly charges are stated or any future obligations. If they make me jump through hoops I'm just going to ask them how many of these telemarketing scams have they worked for in the last 5 years.

SUNNOVA IS MAKING DARK BUSSINESSES .YOU ARE SUPOSSED TO PAY A MONTH QUANTITY..BUT NEXT MONTH THEY CHARGE DOUBLE, HERE IN PUERTO RICO.

If sounds too good to be true, it is. Never respond to,these bait offers.Ever Hang up.on telophone calls you don't recognize. Don't answer calls from numbers you don't recognize Keep,your hand on your wallet.

The newest of these scams is Melania Trump's cosmetic line. My mother received one of two "free" trial vials and then was billed for 2 months without receiving any product. She finally received one product after three months of being billed in excess of $90 dollars per product. The second product was supposed to arrive the next day, and never did. Shameful! The company also never sent her confirmation of cancellation, despite numerous attempts. How can we file a formal complaint?

You can report this to the FTC at FTC.gov/complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations. The comments you put here on the blog don't go into the law enforcement database.

Thank sir for your report

I was scamed by Dermatone that claimed shipping charges only ..I ordered 3 items..First month it was shipping charges only but next month it was three charges of 90.00 plus for each item..Called snd they said oh 30 days has gone by and you can't get your money back.....Theres a big hassle with my credit card and they say it takes 90 days to process a complaint..I feel I've been robbed......

I paid for a free trial from Todd Cream rejuvination. Pay shipping and handling $5.95. gave my card number, They sent trial. On my new bank statement they took out an unauthorised $98.41. I didn't order or received anything. I could not contact them. I called Michael Todd Cream. the told me it was not them but a scam.I'm out that money.

Both HNAR INC (Nevada Corp) and ARTISTIC BEAUTY INC (couldn't find where incorporated) are related companies that both offered a 14-day free trial when hidden in the terms and conditions was a commitment for a subscription. This was not clearly highlighted or transparent to the average consumer. The operation is a misrepresentation and similar to what the Federal Consumer Finance Protection Bureau recently settled with Equifax and Transunion for a similar scheme.

Only order the beauty/wrinkle cream because of endorsement or belief it was Jo Anna Gaines from HGTV Fixer Upper show and didn't realize was a scam. Free trial, pay only S&H and no where did it say anything about 14 day cancellation or monthly re-occurring order. Charged me $4.95 for Quick Eye Cream and $6.95 for Luxbeautilushserum on 5/17/17, then two $98.71 unauthorized charges on 6/1/17. Phoned number on credit card charge and was told they would refund me both and cancel my account. Red flag went up when person said I should call back at end of month to make certain account cancellation went through as it's an automated system and sometimes recharges automatically even after cancellation. Sure enough they charged my credit card again on 7/1/17, this time two $25 charges. Phoned them to be told over and over, that I did not cancel within 14 days and agreed to continue at reduced $25 monthly fee. After repeating that I did not and was told I'd be credited with account cancelled a hundred times, started asking to speak with supervisor. They were all busy, which is believable with this being a scam I bet they get a lot of request for a supervisor. Was pretty much told same thing by supervisor, until I started telling her I'd be calling attorney general and better business bureau. Then it was we don't normally do this, but we'll refund 35% of the last two $25 charges. That's when I started getting really frustrated and said I'd make it my life's work to shut them down and start a class action suit. Then it went to refunding the two $25 and 35% of the two $98.71 charges. Not holding my breath on seeing that refund! Filed complaint with FTC and dispute on charges with my credit card company. Now taking to social media to spread the word and hopefully save others some aggravation and money! Lesson learned!

Please report this to the FTC at FTC.gov/complaint so we'll have a record. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations.

The comments you put here on the blog don't go into the law enforcement database.

Thank you.

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