A Western Union update

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We told you earlier this year about the $586 million settlement with Western Union – where the company will return money to people who were tricked into wiring money to scammers using Western Union. Those refunds are part of a global settlement with the Federal Trade Commission and the Department of Justice (DOJ), and our partners at DOJ are handling the refunds.

Since many of you have been asking about where things stand, we wanted to give you an update on the Western Union refund process. Here’s what we can tell you so far:

  • DOJ will run the refunds process, and the process has not started. In fact, Western Union still has more time to pay all of the $586 million.
  • Once DOJ has all of the money – later this year – they’ll open up the process for people to make claims. They call it a “Petition for Remission” process.
  • If you sent money via Western Union between January 1, 2004 and January 19, 2017, and lost it to a scammer, you might be eligible for a refund.
  • DOJ will have to verify all the claims it gets before it can send out refunds. That might take at least a year.
  • All eligible claimants will get some money back, but how much depends on how much you lost, how many people ask for a refund, and how big the total losses are.

Here’s what you can do now:             

  • If you still have it, keep your paperwork, including money transfer receipts and materials relating to the scam, in case you need it to file your claim. 
  • Don’t pay anyone who promises to get you a Western Union refund in return for money. Neither the FTC nor DOJ will ever do that.
  • Check out the FTC’s or DOJ’s Frequently Asked Questions to learn more.
  • Sign up for email updates about Western Union refunds.

And watch this space for more updates as we have them.

Blog Topics: 
Money & Credit

Comments

I have a western union receipt of a scammer.

Blondie / March 2017/ I was scammed through Western Union too I do have the receipt will I get compensated

hw to claim this money?

The US Department of Justice is going to handle the process of getting money back to people, after it finishes more work on the case. The FTC has more information.

For now, if you have paperwork related to your money transfers, keep it. You might need it later for the the claims process. You can sign up for email updates (link is external) to be sure you are notified about the claims process.

I have a police report and a report from the Postal inspector due to my being duped in this matter as well as all the receipts from western union so I am very interested in this reimbursement. I am following this closely.

I was scammed out of 2200.00 it went through my bank and had to brought from family to pay back cause the bank people where very nasty.

I to was done this way dear contact the department of banking and finance in your area office or contact your Governors office they can forward the information on to them .

sent mi statement

I have been notified by Pay Pal that A Dell Computer was ordered, charged to my account. The email said if I did not order this, to click the dispute button. When I did that, my virus protector advised that this was an unsafe link. Who should I report this to? Thanks.

The first email might have been a trick, to try and get you to click on it.

Some internet scammers impersonate a business to trick you into giving out your personal information. That's called phishing. Your virus protector stopped you from clicking on the bad link.

Forward phishing emails to spam@uce.gov — and to the company, bank, or organization impersonated in the email.

i would like to make a claim

The US Department of Justice is going to handle the process of getting money back to people, after it finishes more work on the case. The FTC has more information.

For now, if you have paperwork related to your money transfers, keep it. You might need it later for the the claims process. You can sign up for email updates (link is external) to be sure you are notified about the claims process.

I have my receipts using WU.

The US Department of Justice is going to handle the process of getting money back to people, after it finishes more work on the case. The FTC has more information.

For now, if you have paperwork related to your money transfers, keep it. You might need it later for the the claims process. You can sign up for email updates (link is external) to be sure you are notified about the claims process.

Dr WHO scammed me out of great deal of money be glad to get any of it back. Have all the papers and emails . Also I have a western union account can that be used as documentation

I'm interested in finding out how to reclaim my money.

The US Department of Justice is going to handle the process of getting money back to people, after it finishes more work on the case. The FTC has more information.

For now, if you have paperwork related to your money transfers, keep it. You might need it later for the the claims process. You can sign up for email updates (link is external) to be sure you are notified about the claims process.

Hello, I'm Gilphas , Iam also Victimized by scam dating sites in Russia and I send $500.00 and $250.00 and $300.00 Euro dollars a scam loan, her name Judith.rubella in France, and other lottery tickets, please I'm interested to know more information, how i will be refunded..thanks

The US Department of Justice is going to handle the process of getting money back to people, after it finishes more work on the case. The FTC has more information.

For now, if you have paperwork related to your money transfers, keep it. You might need it later for the the claims process. You can sign up for email updates (link is external) to be sure you are notified about the claims process.

I was constantly getting phone calls , text messages and emails daily for about 2 years of the pch scammers and i loat in total about 700 US dollars. The scammers are very good at convincing someone they winner of a sweepstakes. So beware and alert so you dont lose money that your family counts on.

i am truly amazed at the response,and information,;that this article is giving.i sincerely hope that there won't be any further dissappointment,and impostor'scammers after me ever again.because it is not fair,for theives too steal from individuals that work hard to survive and live a respectful life,we work for our money in the u.s.

What if you sent a money order by mail and it was a scam. I turned in a claim but never receive a good reply or any refund of 100.00.

I lost $800 to scammers calling me saying that I was selected for a grant of $7,000. How do I get my $800 back?

If you sent the money by Western Union, and you have the money transfer receipts and materials relating to the scam, keep all those papers. You might need it to file your claim. 

I was scammed out of about 20k over 2 years thru western union and moneygram. this sure would help if i can get some of it back

I have been scammed out of approximately $30,000. I thought I was helping a USA soldier.

Ive been scammed since December of 2016 but ive lost the receipt and deleted the pictures on my phone. What would i do to claim my refund? Thanks

If you sent money via Western Union between January 1, 2004 and January 19, 2017, and lost it to a scammer, you might be eligible for a refund. Please read the information in the blog post. It explains what you can do now.

I was scammed $85000.00 to someone who claimed to be in the US Navy. I still have all receipts and would humbly accept any help given to me. Thanks

If you sent money via Western Union between January 1, 2004 and January 19, 2017, and lost it to a scammer, you might be eligible for a refund. Please read the information in the blog post. It explains what you can do now.

Is this also applicable for Other countries? I was scammed in Latin America and sent about 6300 euros to Rebecca Osogiahon in Turkey. I have sent emails to Interpol and FBI (scammer was using an USA phone number) but no answer. I have all receipts

My dad was scammed out of a bunch of money just recently, that was sent through Western Union. What happens for people who have been scammed since January? Or is Western Union just allowed to keep operating this way?

If you used Western Union to send money to a scammer, you can report it to Western Union’s complaint department at 1-800-448-1492 or online.

You can also report it to the FTC at  FTC.gov/complaint. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations. The comments you put here on the blog don't go into the law enforcement database.

hi i received a email stating i would be getting a refund because my name was found in the records at western union and money gram for sending money to nigeria a scammer. this email wants me to send a copy of my drivers license and my personal information. I believe this is a scam also. i sent about 3200 in all

That email asking for your driver's license and personal information is not from the Department of Justice. It is not related to the refunds in this case. The Department of Justice has not started giving refunds in this case.


If someone you don't know emails you and asks for personal information, don't send it.

Hi I hope you do get your money back soon and I'm sorry you got scammed by the idiots and as for the email yes it most likely was a scam and I hope you didn't give out any personal info because sounds like identity theft was being planned on their end.

Hi. What i must to do if i don't receive documents?i helped "US Army soldier"

I lost the sum of seventy thousand between 2012 to 2015. I got all receipts and the name of the people that scammed me out of money they claimed to be the effect in Nigeria. They were going I got to refund me back over the amount I sent there to all the scam from a guy that claimed to be an American. .so I contacted the efcc in Nigeria well it was a disaster it was collecting money from me in fees I had to pay taxes and bank fees to get the money sent well it all was another scam. It was so depressing for me. I even got four 999 dollars in fake money orders which I tuned over to the postal service. I put two in my bank the bank thought they were real, but they all were fake. I did a report at the postal service. I did a report to the real efcc in Nigeria. They never gave me any hope either. I sent them transactions no to them and the people that received the money it was different names I sent money to they claimed they worked for efcc as clerks.im sure the trade commission came across my name. I live in ky. I talked to some one there I got my info together. I hope I get my money back. These country that scam people needs to be blocked from contacting any one in America. We created the internet and it been nothing but a disaster for people and our country and the whole world

I got scammed for a lot of money and even had me to borrow on my home which is now in foreclosure. I really need all of my funds to help me now. I understand there are a lot of people involved in this but seems it should be speeded up a lot faster than a year. There should be something that can be done for these scammers from overseas taking peoples monies they have worked hard for all their lives. They need to be dealt with and punished. Their countries need to assist in this as well instead of them going free. What exactly can be done to prevent this???

The US Department of Justice is handling the refunds for the global settlement. The Department of Justice has information about the refund process. You can contact the Remission Administrator at 1-844-319-2124,  email info@WesternUnionRemission.com,  or sign up to receive updates via email here.

I was scam back in 2007 or 2008 from canada who pose as a Financial Bank and they scam me out of 400.00 but I turn it in to the BBB but I never heard from anyone, do you think I can be eligible for this, they promise a loan. Thank you

The US Department of Justice is handling the refunds for the global settlement. The Department of Justice has information about the refund process.

You can contact the Remission Administrator at 1-844-319-2124, or email info@WesternUnionRemission.com,  or sign up to receive updates via email here.

I was scammed out of between $11,000 and 12,000 by a scammer who claimed to be an American. He was onPOF and unfortunately I believed his line of bs. He was srptranded in Ghana and sounded so desperate and scared when he asked for help I gave it to him. I even borrowed money several times. The last time I talked to him I told him I was broke which was true. He begged me to send him at least $200 because he was starving. The day I sent the money he came online immediately to get the information and I haven't been able to get in touch with him since. The money was sent by moneygram. I have receipts and messages and emails between us with him promising to pay me back. I desperately need the money but he's nowhere to be found. He never answers my messages. How can I make him pay without publicizing how stupid I was. I don't want anyone to know about this. I would never have a minutes peace if they found out. Please help.

You can call the MoneyGram Customer Care Center at 1‑800‑926‑9400 to report what happened, and report this to the FTC at ftc.gov/complaint. 

You can also tell the dating site about the scammer who put a profile on the site.

I was scammed through Western Union pretty bad. I do have the receipts. How do I get my money back?

You didn't say when this happened.

The FTC and Department of Justice have a settlement with Western Union related to transfers made between 2004 and 2015.The US Department of Justice is handling the refunds for that global settlement. The Department of Justice has information about the refund process. You can contact the Remission Administrator at 1-844-319-2124, or email  info@WesternUnionRemission.com,  or sign up to receive updates via email here.

If you lost money at a different time, you can call the Western Union Fraud Hotline at 800-448-1492.

I lost $6985 to the scammers. They interviewed me and offered jo. They sent me fake checks and I was fooled by them. I made multiple transactions with Western Union, Walmart to Walmart money transfer, and moneygram to transfer money to someone else. I thought I am working for Pitech Incorporation and the checks have been cleared out. But now my bank informed me about the returned checks and I am responsible for the returned checks. If any in the same situation please help me. The scams happen on September 29, 2017 to October 03, 2017. Am I eligible for Western Union refunds? Please help me. I am broke and indebted now.

You might be eligible for a refund in the matter described in this blog if you sent money via Western Union between January 1, 2004 and January 19, 2017, and lost it to a scammer. You sent money after that date, and are not eligible for a refund from the settlement.

However, you could report this to the Western Union Fraud Hotline at 800-448-1492 and MoneyGram Customer Care Center at 1‑800‑926‑9400.  If you found the fake employment on a job website, you could report the fake employer to the website moderator. You can also report to the FTC at ftc.gov/complaint. The information you give will go into a database that law enforcement uses for investigations.

They called me, yelled at me to walk 5 miles to walmart, to buy a $300 I-tunes card,and cursed and insulted my wife. I proceeded to call them back up, over and over and over and... yeah..... soo, after they yelled and screamed at me over the course of about an hour and half, and around 75 calls on two fones, they stopped answering alltogether, and blocked me... I feel bad though, because in the course of that little headbutting, I got to see just how many others called right into their trap. As time went on, their numbers would be busy... and i couldnt do anything, outside of hopeing that i was in the way.

Within a few days it will be 7 mos. and the last update was in April, 2017, so what exactly is going on and a more recent update. Is this going to handled before year end cause it would be nice to have money due by then. It would seem that it is time for an up date by now. I really need my funds

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