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A Western Union update

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We told you earlier this year about the $586 million settlement with Western Union – where the company will return money to people who were tricked into wiring money to scammers using Western Union. Those refunds are part of a global settlement with the Federal Trade Commission and the Department of Justice (DOJ), and our partners at DOJ are handling the refunds.

Since many of you have been asking about where things stand, we wanted to give you an update on the Western Union refund process. Here’s what we can tell you so far:

  • DOJ will run the refunds process, and the process has not started. In fact, Western Union still has more time to pay all of the $586 million.
  • Once DOJ has all of the money – later this year – they’ll open up the process for people to make claims. They call it a “Petition for Remission” process.
  • If you sent money via Western Union between January 1, 2004 and January 19, 2017, and lost it to a scammer, you might be eligible for a refund.
  • DOJ will have to verify all the claims it gets before it can send out refunds. That might take at least a year.
  • All eligible claimants will get some money back, but how much depends on how much you lost, how many people ask for a refund, and how big the total losses are.

Here’s what you can do now:             

  • If you still have it, keep your paperwork, including money transfer receipts and materials relating to the scam, in case you need it to file your claim. 
  • Don’t pay anyone who promises to get you a Western Union refund in return for money. Neither the FTC nor DOJ will ever do that.
  • Check out the FTC’s or DOJ’s Frequently Asked Questions to learn more.
  • Sign up for email updates about Western Union refunds.

And watch this space for more updates as we have them.

Blog Topics: 
Money & Credit

Comments

I HAVE FILED THE REMISSION PAPERS WHEN WILL I RECIEVE MY REFUND?

It might take one year or longer to process and verify all the requests and determine who is eligible to get a payment. The US Department of Justice mailed more than 500,000 claim forms and letters to people who reported losses. Many other people who did not receive letters may file requests for refunds. You can go to FTC.gov/WU for updates about the refunds process.

Why does the form that was sent need your social security number?

Before the US Department of Justice can send you a refund, it must check with the Treasury Offset Program to verify that you don't owe any money to the federal government. It needs your Social Security number to do that. If you owe money, your refund amount could be reduced by the amount you owe

Read the FTC’s Frequently Asked Questions to learn more.

I was scammed march 2017. What can i do to receive money if it is after the transaction period. Why is it only january 2017. So later scams cant be claimed?

You are eligible to file a claim for a refund from the FTC settlement with Western Union only if you sent money through Western Union and lost it to a scammer between January 1, 2004 and January 19, 2017.

If you sent money through Western Union outside those dates and lost it to a scammer, you can report that to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400.

The refunds are a result of a global settlement with the FTC and the US Department of Justice and Western Union. The US Department of Justice is handling the refunds.

Same question as Pats123: My son, living in Japan, was scammed in September 2017. We made a police report there but of course nothing came of it...he's just one of a million scammed. What was the January 2017 date based on, and what about scams after then?

You are eligible to file a claim for a refund from the FTC settlement with Western Union only if you sent money through Western Union and lost it to a scammer between January 1, 2004 and January 19, 2017.

If you sent money through Western Union outside those dates and lost it to a scammer, you can report that to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400.

The refunds are a result of a global settlement with the FTC and the US Department of Justice and Western Union. The US Department of Justice is handling the refunds.

It says it takes about a year to receive a refund, but a year from which date, the deadline (Feb 12th 2018)? Or the actual date the FTC and DOJ actually received the money? (Nov 2017)

Before people can get refunds, DOJ must review the claims. It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. The deadline to file claims was extended to May 31, 2018.

We will update the FTC.gov/WU page when we have more information.

I send my claim form through the mail I’m trying to sign up for email to get more information can someone please send me the link

The FTC has information at FTC.gov/WU. You can read the questions and answers and check back at that page for news.

ibeen trying to send money to philliphine and it wont let me it keep poping up the sighn we have a technical problem

I have been scammed out of mre than 10000 dollars by western union thiefs saying send money

If you used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get your money back. You must file a claim by May 31, 2018.

You can file a claim online. Go to FTC.gov/WU to read about the claim process. To file a claim online, click on the orange button near the top of the FTC.gov/WU page. It will connect you to the US Department of Justice website where you can file a claim.

I filed a police report when this happened. I got a letter in the mail and filed for the refund. Now I have to file again? Am I reading that correctly?

If you received a letter and form from the US Department of Justice, and returned the form by May 31, 2018, you have filed for a refund.

The Department of Justice mailed the letters and forms in November, 2017. Read more about the refund process at westernunionremission.com.

I received a letter from the Western Union Remission case and sent it back. Can you tell me how long it will be til I receive the check?
Thank You & Have a Great Day!!

No, I don't know when people will receive checks.

Gilardi & Co, the company the US Department of Justice hired to manage the refund process, received more than 180,000 claims. Gilardi is reviewing and evaluating all the claims to determine eligibility. If information is missing from your claim, Gilardi & Co. may contact you by mail to ask for more information.

After Gilardi & Co. reviews the claims, it will send recommendations to the US Department of Justice for final decisions. No payments will happen until after all the claims are reviewed. Check FTC.gov/WU or westernunionremission.com for updates.

I received a letter in the mail and returned it a month ago. It has been a year and 3 months since my claim has been submitted. I haven't received my reimbursement check yet.

I have a question. I sent the original Western Union papers about my refund, and I decided to check the Western Union if they have my papers and it turned out, that 1800 dollars is in their system and the rest of my refund is not , somehow was removed from system. Everything was sent in this same time from one place . From what I know, something like that is punishable by law.

They extended the deadline from April 30, 2019 to June 30, 2019, here it is Oct. 16, 2019, which is almost 4 mos. since then no updates and you can get nothing from Gilardil & Co. at all. Seems to be they are taking too long for handling this process. They will be paid a large sum of money out of these proceeds and seems they have had plenty of time to settlement this claim. Why are they doing this to victims who need and can use their money? The original filing date was suppose to end Feb. 12, 2018, then extended to May 31, 2018, no claims were suppose to be received after that date. You would think since them that Gilardi has had plenty of time to process them they are large company and this is a large part of what they do. They have lots of people working for them and several different offices I just think they have had ample time.

You keep saying to call the admission administrator for updates seems they can't give you an update nor tell you anything at all. Well, June 30, 2019, has come and gone and it is now 4 mos. later and no one knows anything. What a shame that they have no answers for any of us nor any consideration for us victims. They have had ample time to process these claims. Make refunds now please

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