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Avoid a tech trap

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I will drive for a week with my car’s Check Engine light blinking, but if a security warning shows up on my computer, I act immediately. Scammers have been taking advantage of people like me, who care about computer security. They ran operations in the US and overseas that used pop-up messages and phone calls to convince people their computers needed fixing. The callers pitched unnecessary — and sometimes harmful — tech support services that cost people time and money. The FTC announced four new cases against these operations today, and — along with its state, federal and international partners — launched a national and international effort to stop these scams and get money back to the victims.

Tech support scams often start with a pop-up that wants you to call now, or else...  If you get an urgent message like this, don’t click, call, send money or give anyone control of your computer.

Tech Support Scams
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The fraudsters in these cases sent ominous pop-up messages that looked like security warnings about things like viruses or malware. The messages urged people to call a toll-free number. The telemarketers who answered falsely claimed they were connected to well-known companies like Microsoft, Apple or Norton. The telemarketers tried to convince people there were serious problems with their computers, and sometimes got remote access to the computers to run fake “diagnostic tests.” They persuaded people that ordinary things on their computers were real problems. Then, they tried to get people to pay for software or services they didn’t need to “fix” problems that didn’t exist.

If you get a pop-up, call, spam email or any other urgent message about a virus on your computer, stop. Don’t download anything, don’t call the number on the pop-up and don’t give anyone control of your computer. If you think you downloaded malware or gave a cybercriminal access to your computer, update or download legitimate security software and scan your computer. Delete anything the software says is a problem. And be sure to report tech support pop-ups and calls to ftc.gov/complaint.

 

Comments

sorry this happened to you. the same thing just happened to my mother. i'm pretty sure its a scam. if you can stop the payment then do so and take your computer to a place that can get it cleaned up . then change all your passwords. you may have dun this already but I still wanted to replay and try to offer some comfort.

I installed in July.2018 A2Z cleaner pro after getting warning from Microsoft. In January 2019 I got a phone call from a gentleman pretending to be representative of A2Z cleaner pro. He gave me the correct access id and I opened the computer for him. In the process of checking my computer he syphoned off a huge amount from my bank.
I called A2Z subsequently but the telephone number they gave me was not accessible .
I did report the details of the scam to FBI web site and local police,
PLEASE BE CAREFUL IF YOU WANT TO BUY ANY PRODUCT FROM A2Z . Their system can be hacked by anyone and they are not reachable. I

Solution works for me ALWAYS.
Hit control alt delete
chose Task manager
Top of the list will be your current browser
click your browser and hit select
close task manager
restart your browser and everything should be OK
If not, Retry from the top
I have never has it take more than 2 times to clear .

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