Student loan scam gets an F from the FTC

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The costs of student loans and fees can be overwhelming. You might see online ads that promise to help lower your payments or get your loans forgiven. But be wary of companies that make those promises, and never pay an upfront fee. Today, the FTC announced it had filed charges against Strategic Student Solutions, Student Relief Center, and related companies for lying to consumers about providing student loan debt relief and charging illegal upfront fees.

According to the FTC’s complaint, Strategic Student Solutions promised consumers loan forgiveness or payment reduction and credit repair services, but they didn’t deliver. They told consumers that their monthly fees would be put toward their student loans. They also charged consumers illegal upfront fees of up to $1,200.

Consumers found out later that they had not been enrolled in forgiveness or repayment programs, that none of their payments had been put towards their student loans, and their credit had not been repaired. In fact, consumers often ended up farther behind on their payments than when they first signed up for the companies’ services.

If you have paid money to Strategic Student Solutions or Student Relief Center, contact your loan servicer immediately. Depending on the type of loans you have, you may want to discuss a repayment plan or other options for your situation.

Remember, you do not have to pay for help with your student loans. Never pay an upfront fee for the promise of debt relief. Learn how to spot a debt relief scheme.

To report a student loan debt relief scam, file a complaint with:

·       the FTC at

·       the CFPB at

·       your state’s Attorney General’s office.

Tagged with: debt collection, school
Blog Topics: 
Money & Credit


I have been bombarded with calls from companies that promise to help me with my student loan debt. I understand that they are a business and all my only concern is that I don't have a high school diploma and I have student loan debt doesn't make sense to me

I have been bombarded by the student loan cartel and it seems to me that even though I have issued a coplaint each time I have received these calls, NOTHING IS GETTING DONE BY THE FTC to STOP this annoying and illegal activity.

I keep asking them stop calling me back to back if I don't answer I don't have a student loan and I owe no money for any. Every day

I like it its very nice

I have had this done to me with NAVIENT. They took $400 from me. I tried to cancel immediately. Christian (agent manager name) laughed at me when I requested a refund and tried to cancel. He laughed at me and said their policy was NO REFUNDS. I was totally humiliated by this man. I am working on filing a consumer complaint against them for the FTC. I'll be posting it soon. My advice, make sure you know who is calling you. I thought they were the education services people. They knew that and ran with it.!!! I got taken!

Navient is "Sallie Mae"- its who bought out/ took their loans over for student loans.... Theu are taking $ because it's likely you have actual student loans through them, they're not charging for "relief" options...

I know that. I was 40+ yrs and one year into my education when I became physically disabled. I was financially limited and on a fixed income from Social Security. I am also a veteran of the Viet Nam war era.
I am angry because they misrepresented themselves to me. I was expecting a call from regarding my disability and possible loan forgiveness. They knew that! And they continued to sign me up and take my money! You should be careful when commenting on someone's personal experience when you don't know the facts of their case. I only attended 2 semesters and I only owed less than $4000.00. I wasn't asking for a hand-out as you implied! Have yourself a great day!

How does these scams get our information?
Seems like devry had people doing it for them.

I never has student loans on my hand , if you has inform.. Pl forward , my student loans if have will be on tolling for further status you rather what subject I may to attent to study , money loans I do not have yet please more specific communication must needed

They got had gotten me too.. I'm at the point in my life where I needed to have better credit; so I figured, This is the way to do it, I wasn't thrilled about the $700 though. This is all happened right now, Thanks for the info Because I was paying attention to this news letter. Those crooks only got their hands on only about $450 of my money. My question to is... What do I do now? Next Move (they're still expecting one more payment)? They were completely misleading I know my that my COLLEGE was considered one those predatory schools

If you have paid money to Strategic Student Solutions or Student Relief Center, contact your loan servicer immediately. Depending on the type of loans you have, you may want to discuss a repayment plan or other options for your situation. Remember, you do not have to pay for help with your student loans.

It seems to me that nothing I do has stopped the repeated calls from "student loan debt relief services". AND NOTHING IS BEING DONE TO STOP THIS CRAP BY THE FTC!

Watch your so called FAFSA loans as well, plus Parents plus. The find print showed a 980. added fee before the 26k we needed for our daughters Christian University =( Thank God they let us make payments with zero interest!

Getting multiple spoofed phone calls from these idiots weekly. Please start fining and shutting down these morons.

I get 5 calls per day from these scam artists and they hang up when they find out you are trying to identify them. They call me from 1-510-777-8997

My husband is 77 years old and obviously doesn't have a student loan. When I asked leading questions eventually they just hung up on me. Sadly this is a daily call and blocking doesn't work.

I've been getting calls for about 3 months. I've even reported the numbers to the FTC but the calls continue. All of them come from different numbers but when I don't answer they leave a message to call another number. I'm 61 and don't have a student loan and never have had a student loan. Please if anyonecan find a way to get these calls to stop, let me know.

I gets calls from my area 20 or more times a day. Most I ignore a few I have answered all same. Jessica with federal student loan forgiveness loan. Different numbers every time. Someone called me saying my numbers being used for this. Cause I answered so they are stealing our numbers too.

I get 5-10 calls a day from different numbers around the country. Lots local. It’s been happening for 2-3 months. A few times I push 1 and ask to be put on their do not call list. How can we find out who it is? How can we stop it? Can we sue?! It’s afecting my work as most is done on my phone!

I just spent 30 minutes making a fool out of this guy when he off and told me that if I pay them 199 american dollars he can make all my Christmas feel great and then he went on to say for 999 american dollars he will get rid of my student loans. I then said let me call my attorney to let her speak with him and he got mad and paranoid lol. They called me from a private number. I will record the next one and send it to the education board.

Never had a studentt loan call every day from different number

We need positive caller identification as a matter of law. The telephone companies are behind all telephone scamming by falsely offering spoofed caller ids. And nun mandatory accurate business identification on caller ID's. And such.

These annoying people are hard for the FTC or anyone else to track because they spoof the numbers when they call. Hard to locate who the caller is if the number given isn't even a real number. Just FYI. I get them 7 times a day and they annoy the hell out of me also.

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