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Scammers don’t really give refunds

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The FTC has been cracking down on deceptive tech support operations that call or send pop-ups to make people think their computers are infected with viruses. Scammers ask for access to computers, then charge people hundreds of dollars for unnecessary repairs. In Operation Tech Trap, the FTC and its partners announced 16 actions against deceptive operations, and the FTC temporarily halted the operations of several defendants.

Recently, a woman who lost money to one of the defendants in the FTC cases got a call from someone who claimed to be with a company the FTC sued. (It was a lie. In reality, the company has closed.) He said the company wanted to give her a refund. He asked her to give him access to her computer, fill out paperwork and buy a prepaid card. She knew that didn’t sound right, so she didn’t cooperate. And she contacted the FTC right away.

We’re grateful for her call, and want to share this warning: If you lost money to a tech support scam or other fraud, you might get a call from someone claiming to give you a refund, or help you recover your money – but only if you give them personal information or some money. Those calls are scams. Don’t give out personal or financial information to anyone who calls you, and never give them access to your computer. And then report the call to the FTC.

Comments

just received a call stating that I am entitle to a refund from Windows and Apple Support. and to call 1-855-403-4333. Just to add to your numbers for phone scams.

I just got a call from a woman who calls herself Kathy Jackson. Her message was “I’M CALLING FROM MICROSOFT REFUND DEPARTMENT. PLEASE DO NOT HANG UP. YOU HAVE PAID FOR YOUR COMPUTER TECHNICAL SUPPORT A FEW MONTHS AGO. WE ARE CALLING TO REFUND YOUR MONEY AS THE COMPANY HAS BEEN ORDERED TO CLOSE. (WORD NOT UNDERSTANDABLE) PLEASE CALL OUR TOLL FREE NUMBER 888-683 1135 TO GET YOUR REFUND. REPEATING AGAIN, 888-683 1135. THANK-YOU.”

Call came in at Thursday, July 5, 2018, at 11:59 am.

confirmed same problem with these phone numbers

I just received this call, the day after I purchased an iPhone. Is there an info leak from the product sellers? I have not had this scam call before but have received many other similar ones claiming to be from Windows.

Same here, received call from 855-403-4333 after I purchased gift card from Apple store

I got the same 855-403-4333 call several times yesterday 7-17. It is a computer generated message about my support company going out of business and they want to refund my money. I don't answer them of course but it is getting on my nerves how many calls I get from this number.

Just got the scam call from Kathy Jackson. 2 or 3 days ago got the same call but from a male voice recording (forgot the name). Add these to the list of 9am calls many days in row every several months from "VISA" "offering lowest interest rates". The government captures and records every utterance, text and email I make but they cannot squash these scam calls? Come on!

Got the same message about Microsoft refund for Computer Technical Support from Kathy ... the call back number was 888-454-1380.

Just got Another scam call from Kathy Jackson. I did not purchase anything anywhere. I never answer my phone any more unless they identify themselves and I know who they are. SO sad.

I have been getting the Kathy Jackson scam phone calls on my land line for several days in a row now. Sick of them. 3 Aug '18

About a year ago I fell for a tech scam. Got the pop up that said I had a virus and not to shut off my computer and call a certain phone number. I ended up paying $300 for a supposed life-time tech support. A few months later I got call saying this company was going out of business and they needed to refund me the $300. I knew something was off since the process in order to get the refund involved them getting in my computer again. Unfortunately I was naive again. Ended up getting multiple charges (originally told test charges) over a couple of days but no refund. My bank reversed the charges, I ended up closing my bank account and cancelling my cards and getting them replaced. The ordeal finally seemed to be over.
Every few weeks I still get a voicemail about the "refund". I ignore them.
Now today I got a different call saying I had purchased a tech help subscription from whoever (inaudible) and that it was expiring and about to renew, and that unless I called to cancel it I would be charged $249.99 . When I called supposedly I need to be on my computer and get a temporary customer id from them in order to even get the "Cancellation form". These people are saying this was something I purchased 3 years ago of which I have no memory.
Is this new call different scammers trying to play off that first tech scam and just guessing at the details wrong? Because as I mentioned, that first one was 1 year ago and supposed to be a lifetime service / one time purchase.

Yes, the calls might be from scammers who want access to your computer and accounts. You can ignore those calls if you choose. You could watch your credit and debit card bills to see if a charge for $249.99 appears; if you didn't approve that charge, contact your credit or debit card company.

Some guy called me saying he was my grandson in jail my grandsons are too young to go to jail I told him that he wasn't my grandson and hung up on him this is a scam to get people to wire money he asked me for money for his attorney he never called back

Just received the same robot call from 888-376-4805 saying I had a refund due. The message asked that I call back that number.

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