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$10 million in refunds ‘in-bound’ to consumers

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People who lost money to a telemarketing tech support scam will soon get an email with instructions to claim a partial refund. The refunds are the result of an FTC case against Advanced Tech Support, which also used the name Inbound Call Experts.

At the end of a lawsuit brought by the FTC and the State of Florida, a federal court in Florida ordered the company to pay $10 million for customer refunds. The company deceived hundreds of thousands of people by pressuring them into buying computer services they didn’t need.

According to the FTC, the company used online ads, search results, and partnerships with software developers to lure consumers to call Advanced Tech Support. Then their telemarketers used high-pressure sales tactics to sign people up for unneeded technical support subscriptions and services, sometimes for hundreds of dollars.

The FTC’s emails about refunds in this case will come from subscribe@subscribe.ftc.gov. Your email will have a claim number and a PIN that will give you access to apply for a refund. If you get an email, follow the instructions and respond by October 27, 2017.

If you choose, you don’t have to click on the link in the email. You can start the claims process at ftc.gov/TechSupport or call the refund administrator at 877-793-0908. It’s a good idea to be cautious about clicking on links in emails. We’re using emails for this claims process so more people will get money back.

You never have to pay to get a refund in an FTC case. Anyone who asks you to pay for a refund is a scammer. Report them to the FTC.

This video can help you determine if you’ve been contacted about a tech support scam:

Tagged with: refunds, technology

Comments

I have received email from subscribe@subscribe.ftc.gov Is this legit. It gives the following website: www. ftc. gov/ news-events/press-releases/ 2017/08/ftc-announces-refund-process-victims-deceptive-tech-support Phone number is 877-793-0908. Tell me is it ok for me to contact this website. My email address is I wait on your instructions.

Please read the blog post on this page. The FTC sent emails about refunds in this case from subscribe@subscribe.ftc.gov.

Your email has a claim number and a PIN that will give you access to apply for a refund.

Follow the instructions in the email. Respond by October 27, 2017.

Within minutes of submitting the claim form on this site I received a phone call where a woman left a message for me to call (888) 407-0592. When the number is researched for the owner the response is "High Risk Fraud". I did not call.

I had a voicemail from this number today. It sounded like a robot and she told me to call the number back to receive a refund because the company was being shut down. Didn't say what company or what the refund was for.

I also received a voice mail the last two days stating I should call them back at 888-407-0592 to claim my refund. So, it appears they are still trying to scam individuals.

I have been getting calls from this number for the last 3-4 days ; 888-407-2749 - The message left on my voicemail is a variation of ""Refund your money as the company has been ordered to close down. Please call our toll free number 888-407-2749 to get your refund. Repeating again 888-407-2749. Thank you." So, I called the number from a different phone anonymously. Someone with a foreign accent, asked me to go to a website and fill in the information there and I would get my refund. I asked "refund for what?" and he said, it was for computer services, I said that I did not pay for any computer services and back forth a couple of times and then he just hung up! Obviously trying to scam people.

I received the email from FTC with a claim number and pin. I submitted it on line. Then two days latter I received a call from the Inbound tech service saying that they wanted to give me a refund but to be fast I needed to allow them access to my bank account(?), Yes I hung up the phone.
Now my question how lond will it take for the refunds to be processed by the ftc? When I submitted the form I did not notice until after I submitted it that my last name was misspelled. Will that effect the refund?

When will te refunds be mailed out?

same question as you bud. No updates found.

Could you please advise progress in this matter. How will refunds be made?

Before I can answer your question, please tell me:

  • Did you receive an email from the FTC about refunds in this from subscribe@subscribe.ftc.gov
  • Did the email include a claim number and a PIN?
  • Did you follow the instructions and respond by October 27, 2017?

So, when can I expect to get my refund?

Before I can answer your question, please tell me:

  • Did you receive an email from the FTC about refunds in this from subscribe@subscribe.ftc.gov
  • Did the email include a claim number and a PIN?
  • Did you follow the instructions and respond by October 27, 2017?

answer is yes to all 3 questions.

The FTC is validating claims now and expects to mail checks by April 2018 to people who:

  • received an email, including a claim number and PIN, from the FTC about refunds in this from subscribe@subscribe.ftc.gov and
  • followed the instructions and responded by October 27, 2017.

I filed as per FTC e-mail, and have not heard anything as of 02/12/18. How does one check the status of a claim?

The FTC is validating claims now and expects to mail checks by April 2018 to people who:

  • received an email, including a claim number and PIN, from the FTC about refunds in this from subscribe@subscribe.ftc.gov and
  • followed the instructions and responded by October 27, 2017.

I was not only scammed by Advanced Tech Support, but also by 2 other companies using tactics similar to Advanced Tech Support. See my comment above dtd Sept.7 2017 in which I voiced my concern. Now, I find that the date for filing a claim to get a refund from Advanced Tech has expired??? Why wasn't I ever notified by FTC to apply for refund?? Can I do anything to get refund on over $900 scammed from me by Advanced Tech Support and the two others using same tactics as Advanced Tech Support??

To be eligible for a partial refund, you must have bought tech support products and services between April 2012 and November 2014 from Advanced Tech Support, which also used the name Inbound Call Experts.

I recently found a settlement check against ATS. However the expiration date was May 18, 2018. Can it still be cashed?

If you have questions about the case, please call the refund administrator at 877-793-0908.

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