$10 million in refunds ‘in-bound’ to consumers

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People who lost money to a telemarketing tech support scam will soon get an email with instructions to claim a partial refund. The refunds are the result of an FTC case against Advanced Tech Support, which also used the name Inbound Call Experts.

At the end of a lawsuit brought by the FTC and the State of Florida, a federal court in Florida ordered the company to pay $10 million for customer refunds. The company deceived hundreds of thousands of people by pressuring them into buying computer services they didn’t need.

According to the FTC, the company used online ads, search results, and partnerships with software developers to lure consumers to call Advanced Tech Support. Then their telemarketers used high-pressure sales tactics to sign people up for unneeded technical support subscriptions and services, sometimes for hundreds of dollars.

The FTC’s emails about refunds in this case will come from subscribe@subscribe.ftc.gov. Your email will have a claim number and a PIN that will give you access to apply for a refund. If you get an email, follow the instructions and respond by October 27, 2017.

If you choose, you don’t have to click on the link in the email. You can start the claims process at ftc.gov/TechSupport or call the refund administrator at 877-793-0908. It’s a good idea to be cautious about clicking on links in emails. We’re using emails for this claims process so more people will get money back.

You never have to pay to get a refund in an FTC case. Anyone who asks you to pay for a refund is a scammer. Report them to the FTC.

This video can help you determine if you’ve been contacted about a tech support scam:

Tagged with: refunds, technology

Comments

Beware of scammers who may call or email you to offer a refund, that may claim to be from the FTC. Most likely such a scammer would ultimately want remote access to your computer "to help you fill-out the claim form". NEVER, EVER allow anyone that you don't personally know have access to your computer.

Thanks for your contact. does all that where scam will receive a notice letter?

The FTC will send emails about refunds in this case. The emails will come from subscribe@subscribe.ftc.gov.

If you get an email, it will have a claim number and a PIN that will give you access to apply for a refund. Follow the instructions and respond by October 27, 2017.

What if I'm a victim of this tech scam but have not been contacted about it?

My dad and I paid a total of $450 to a group claiming to be Microsoft technical support. They created so many problems with our computer that we had to purchase a new one.

The FTC will send emails about refunds in this case. The emails will come from subscribe@subscribe.ftc.gov.

If you get an email, it will have a claim number and a PIN that will give you access to apply for a refund. Follow the instructions and respond by October 27, 2017.

hello,regard,i like most your federal trade commission & cosumer information as developer of social mediam marketing.

Me to get those phone calls from ever were I wish they would stop it about my emails as well drug savings I told no they keep asking me to get them help me out

I am getting calls from 215 area code with 429 numbers constantly and when I call back to complain, the numbers belong to legitimate people. Computerized voice recognition that keeps asking "do you have family members with alcohol or drug addiction?" How is this happening?

They hack real phone #'s and that's yet another scam and then they can't be easily traced or called back. I NEVER do business with anyone who calls me. I call,

I lost 149.00 to a tech scam. Those people suck

I lost $199.00 from a company claiming to be Best Buy Technical Support.

I was scammed at least twice . They stated I had a virus and would totally loose all my computer memory etc.

I lost $40,000 because of the tech support scam and they said they were Microsoft and Facebook also!!! I need my money back from the scammers and then in deep trouble also!!!

I paid over $500.00 and then they ruined my computer and I had to purchase a new one. They called after a year saying it was time for a check up and were rude and hung up. I probably received 20 calls. I learned my lesson and never let anyone have control of my computer.

I lost money to people saying I was approved for a government Grant for 10,000 and I had to buy apple cards that was 100$ each got 2 of them then they said I needed 400$ to clear my credit and wanted me to buy4 more 100$ cards they said it was for prossing fees I didn't buy the 4 cards but still I'm on disability i live on a limited income so they told me they would call me next month when I got paid to finish the process!!! The kick to it is they called me told me what my Grant # was and gave me a call back number to get the money!!! I thought grants are free you don't have to pay right????

Is Advance Tech Support still a legitimate company for computer help? Should I cancel my monthly program?

 The FTC and the State of Florida sued Advance Tech Support. A federal court in Florida ordered the company to pay $10 million for customer refunds becuase it deceived hundreds of thousands of people by pressuring them into buying computer services they didn’t need.

Computer picked up what eventually was identified as the ICE virus. Got stuck in a boot-looping mode. Using another PC, found some place, they connected to my PC and fixed it. Charged me $200. Thought it was legit but now I'm wondering.

I was scammed not once but twice !Fell for it both times!!st time $450.00 and @nd over $3600.00 ! They threatened to take me to court 2nd time if I didn't pay!

Advanced Tech Support got me for something like twelve hundred bucks. I filed a claim today with the FTC for a partial refund.

How is the refund computed.

I have used this co. for several years and still do. I have paid them a lot of money for help and various scanning software that I have downloaded.

my husband gets calls from someone claiming to be from Microsoft Support..
he has been scammed several times. he was working with someone claiming that we had a virus and offered to fix it. he finally realized that it was a scam when they asked him to pay with an ITunes card

Will the FTC be making payouts to non-USA citizens. I am in UK.

Yes, the FTC will make payments to eligible non-US citizens.

I have just received an email from (Federal Trade Commission)Noreplyfederal21@____...I have received like mail prior, and have chosen to ignore. However, I have since been 'badgered' by person (Chris) concerning the stated "REFUND". I have chosen to ignore such phone calls from this number (239.205.2760) The question today: Is the latest enmail received this a.m. legitimate or not? //signed by Jacob Shaw Manager,with phone #718.710.4796..My doubts are raised due to the misspelled/misused words in the text. What value does anyone place with this type of correspondence?

The FTC’s emails about refunds in this case will come from subscribe@subscribe.ftc.gov. Your email will have a claim number and a PIN that will give you access to apply for a refund.

Received enmail claiming a refund was eligible due to some scan of this last few months. Yes, I have was a victim of such scheme. Now have rec'd notice, purported from FTC, signed by Jacob Shaw, Manager, at #718.710.4796. Having doubts as to ligetimacy of correspondence. Any comments?

The email from the FTC is from the federal government, so the email ends in ".gov" The email about refunds in this case will come from subscribe@subscribe.ftc.gov.  Look carefully at the email you got. Does it end in ".gov" with no letters after the gov?

If you get an email from the FTC, it will have a claim number and a PIN that will give you access to apply for a refund. If you get an email, follow the instructions and respond by October 27, 2017. Or, you can start the claims process at ftc.gov/TechSupport, or by calling the refund administrator at 877-793-0908.

I received the proper email for this refund. But it is asking me for my Phone Number. My issue is, I don't know which one of the two numbers I have (Home phone & Cell Phone) was used for this claim. How can I verify this information before filing?

If you respond to the refund email from the FTC, you can choose what phone number to provide. We ask for your phone number so we have a way to reach you.

The FTC’s emails about Advance Tech Support refunds come from subscribe@subscribe.ftc.gov. That is the only legitimate email.

You never have to pay to get a refund in an FTC case. Anyone who asks you to pay for a refund is a scammer. Report scammers to the FTC.

Yes tell me about it I was scammed by a person claiming to be Microsoft because I got a blue screen after he told me to delete some files that were evadently important for my computer to use and then my computer hard drive crashed so I went to Best buy and at that time I thought that's what had happened but inevitably there was a virus in the whole darn computer it was in the memory so when I had gotten a new hard drive it crashed and then the second one after that so I was out of about $700.00 on the laptop that I had too..

Was a company called Reed PC repair part of this scam? That's the name they used when charging me for their fake support software. I feel like an idiot. 249.95 down the drain. They have called me back many times wanting to refund, but also wanting access to my computer

I was scammed out of $350 by this company called AdvanceTech Support. Reading your email I did not received claim number and Pin for a refund. Thanks

I was scammed twice by scammers using same approach as Advanced Tech Support, but it was two different companies. Is FTC doing anything to shut the other companies down or get a claims process started on all the others?

Yes between survey voice and cusomer reach they owe me 5000 and I want to see how I could get it

I was also scammed and lost several hundred dollars. How long does it take to be notified by FTC? I have not received an e-mail yet with the pin #.

610-499-1817 A new twist on the old "say yes" scam. Caller ID read XXXXX County so I answered. Robo call that when I said hello multiple times a woman got on and said, this is a medical alert call, can you hear me ok? Ha, scamming piece of trash, I hung up and you should too anytime someone asks you to say yes. Stay smart people!

what happens if one got scammed from USCIS (Indian call scam) and victim already field complaint on FTC. Dozen of Indian (who involved in the USCIs/IRS scam)pleaded guilty before the court.

I just got my email and started the claims process, after first looking up some articles in a different browser to verify that this isn't some scam. About a month ago, I received a phone call, from an "Indian" sounding man claiming to be calling from Microsoft and offering to refund me about $549 that was paid for Advanced Tech Support because of some settlement. At the time, I had not heard anything about this settlement and was instantly suspicious. When he insisted, and I do mean insisted, that I get on my computer so that he could remote access my computer, I just told him that I don't really need the money that much. I ended the call then & there. Now I don't know if the caller was legitimate or not, but I find it concerning that if he wasn't, how would he know about how much money I paid for the scam services from Advanced Tech Support. I do save my receipts and the amount I paid this company was $543.99, pretty much what this caller was offering to refund me. If he was a scammer, clearly other people are getting access to our payment records somehow.

I received an email from subscribe@subscribe.ftc.gov <subscribe@subscribe.ftc.gov>; saying I may be able to get a refund. I bought my computer from Best Buy in May of 2013 and in June 08 I paid 280.61 USD ADV_TECH for deleting some apps that had to be paid for and the subscription was good to use for a year. I live in Canada and phoned your toll free number and they said it was not avialable in Canada right now, how can I reach you?

You can go to FTC.gov/TechSupport to start the claims process. That page is within the Federal Trade Commission government website.

You must file by October 27, 2017.

You can type in the URL yourself or follow this hyperline: FTC.gov/TechSupport.

I have received email from subscribe@subscribe.ftc.gov Is this legit. It gives the following website: www. ftc. gov/ news-events/press-releases/ 2017/08/ftc-announces-refund-process-victims-deceptive-tech-support Phone number is 877-793-0908. Tell me is it ok for me to contact this website. My email address is I wait on your instructions.

Please read the blog post on this page. The FTC sent emails about refunds in this case from subscribe@subscribe.ftc.gov.

Your email has a claim number and a PIN that will give you access to apply for a refund.

Follow the instructions in the email. Respond by October 27, 2017.

Within minutes of submitting the claim form on this site I received a phone call where a woman left a message for me to call (888) 407-0592. When the number is researched for the owner the response is "High Risk Fraud". I did not call.

I had a voicemail from this number today. It sounded like a robot and she told me to call the number back to receive a refund because the company was being shut down. Didn't say what company or what the refund was for.

I also received a voice mail the last two days stating I should call them back at 888-407-0592 to claim my refund. So, it appears they are still trying to scam individuals.

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