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The Equifax Data Breach: What to Do

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If you have a credit report, there’s a good chance that you’re one of the 143 million American consumers whose sensitive personal information was exposed in a data breach at Equifax, one of the nation’s three major credit reporting agencies.

Here are the facts, according to Equifax. The breach lasted from mid-May through July. The hackers accessed people’s names, Social Security numbers, birth dates, addresses and, in some instances, driver’s license numbers. They also stole credit card numbers for about 209,000 people and dispute documents with personal identifying information for about 182,000 people. And they grabbed personal information of people in the UK and Canada too.

There are steps to take to help protect your information from being misused. Visit Equifax’s website, (This link takes you away from our site. is not controlled by the FTC.)

  • Find out if your information was exposed. Click on the “Potential Impact” tab and enter your last name and the last six digits of your Social Security number. Your Social Security number is sensitive information, so make sure you’re on a secure computer and an encrypted network connection any time you enter it. The site will tell you if you’ve been affected by this breach.
  • Whether or not your information was exposed, U.S. consumers can get a year of free credit monitoring and other services. The site will give you a date when you can come back to enroll. Write down the date and come back to the site and click “Enroll” on that date. You have until January 31, 2018 to enroll.
  • You also can access frequently asked questions at the site.

Here are some other steps to take to help protect yourself after a data breach:

  • Check your credit reports from Equifax, Experian, and TransUnion — for free — by visiting Accounts or activity that you don’t recognize could indicate identity theft. Visit to find out what to do.
  • Consider placing a credit freeze on your files. A credit freeze makes it harder for someone to open a new account in your name. Keep in mind that a credit freeze won’t prevent a thief from making charges to your existing accounts.
  • Monitor your existing credit card and bank accounts closely for charges you don’t recognize.
  • If you decide against a credit freeze, consider placing a fraud alert on your files. A fraud alert warns creditors that you may be an identity theft victim and that they should verify that anyone seeking credit in your name really is you.
  • File your taxes early — as soon as you have the tax information you need, before a scammer can. Tax identity theft happens when someone uses your Social Security number to get a tax refund or a job. Respond right away to letters from the IRS.

Visit to learn more about protecting yourself after a data breach.

Note: This post was updated on October 5, 2017 to reflect that Equifax extended the enrollment period for free credit monitoring from November 21, 2017 to January 31, 2018.




Did my account got hack

To find out if your information was exposed go to Equifax’s website, This link takes you away from our site. is not controlled by the FTC. Click on the “Potential Impact” tab. Enter your last name and the last six digits of your Social Security number.

1st, We all know if they're admitting & revealing this that is probably much worse with a wider date range.

2nd, Freeze all assets paid or about to be paid to the managers that are now retiring & running away with their Golden Parachutes!

3rd, "a year of free credit monitoring" REALLY !!!
Should be more like 5, 10 or Lifetime. One cannot change their Maiden Names, Licenses or SS numbers so Thieves can sell & or sit on this info for many years.

If Equifax was doing their job this should not have happened. Yes, my information was breached and Equifax should be responsible for all that was breached. Maybe they should be put out of business.

My information was stolen by Equifax I want to get all the information I can for you to help me. my social security has been used. I just want to be informed.

If someone used your social security number, that is idenity theft. You can report identity theft to the federal government at

You can create letters you need to report theft and fix problems.

When you go to, you can type questions and send them to a customer service representative and have an online chat.

I tried to enroll after being informed that my information was probably affected and have not gotten any communication since. I am frustrated because the phone number to call is a perpetual hold number and there is no other way to make contact!

Looks as if the consumer protection agency needs renaming.

What I am concerned about is this: if I enroll for the one year of free credit monitoring service, what's going to stop them from using one of my credit card #'s they have, and start charging me for that service??

We need to remain vigilant! Demand that Equifax Do The Right Thing! It's power in the numbers.

The whole thing stinks of a scam. All of a sudden, millions of people are being asked to pay to protect their credit by freezing it. That is the stuff of scams.

I am realyy confused now. How do I safely check to see if my social security number has been

I do not see a potential impact tab to check to see if I am affected by the Equifax data breach. I tried the search box but nothing comes up that will let me check this. You should make it easier for people to check this. This is poor customer service.

It's been a the old "needle in the haystack" trying to find an actual physical address.

The Cyber security incident involving the negligence of Equifax Information Services, LLC, and its Corporate Officers and Directors is irreversible and will affect all aspects of our lives from the moment of infraction forward.

My information is going to stay the same for my lifetime. Why would I trust a company that accepts any garbage you put in replies with "Your information may have been compromised." Then asks for all my personal information again? Only to offer protection for 1 year. Something is very fishy here.

This is not just a temporary threat............We are going to have to worry about our credit until the day we die.....
How do you put a price on that? Stress is what is going to be the worst, especially if someone does get your information and uses it, we have to fight and argue with credit bureus and probably end up paying a lawyer big bucks to help us... This is sad

Experian refuses to honor Security Freeze requests from the web. Experian is charging 2x the web price to add a Security Freeze from the phone. Racketeering.

Why is this article the most recent that the FTC is posting? It is dated September 8th and is regurgitated information from the Equifax website. The Federal Trade Commission can clearly see there is a problem and should be providing Americans assurance that they are monitoring Equifax's mitigation strategy.

WHY can't we just go to the3 credit bureaus and request our reports back into our own hands. And this scoring they do on us is ridiculous. If anyone has noticed they practically own the people by the numbers they decide we're worth. If the numbers are below say 600 you are s.o.l. I don't like it. It's BS.

Listening to my husband, cash, cash ,cash Baby.

Not helpful. Clicking on the "Potential Impact" tab yields the following error message:

System Unavailable
We are unable to process your request at this time.
Please try again soon.

Tried to get credit freeze with Equifax online. After entering all the info requested including my social security number, address and birthdate, it goes to a page with this message "We are currently unable to service your request. Please try again later."
Well, I've tried 4 times on Sunday, and now it's Monday---I'm losing sleep time because of ANOTHER corporate hacking situation---and I'm still landing on the same message page over and over again.
Just how reliable and trustworthy are these credit reporting agencies? Not much, we should all know by now...Remember: not so long ago, Experian got hacked, too! Actually, Experian just ended my free "got hacked" credit monitoring a few months ago; and, wow! guess comes Equifax with its very own "got hacked" teaser offer for a year of monitoring which will no doubt end with warnings that I need to start paying the monthly fees to continue protecting---until the day I die, I suppose---my credit info from dastardly criminal ID thieves. Disgusting! In another year or two, it will be TransUnion's turn, right? Will the FTC ever figure out that these credit reporting agencies are the ID thieves' biggest "suppliers"? FTC should abolish these credit agencies because all they ever care to do is profit from all the personal financial info they can gather from anywhere---which is sometimes wrong---and when they fail to protect and secure all that information, they get to profit even more from the wasted time, worries and misery of the people whose information they compromised.

Equifax log in for 1 yr deal keeps looping and I cannot log on.

I was referred for free service from my job because all my personal info was exposed. Now few years info exposed by the company that was supposed to keep my info safe. What does a person do now?

I filled out the form to enroll in Equifax's free credit monitoring last Wednesday. The screen popped up saying they were processing my enrollment. Here it is, five days later, and no activation email. Their only recourse in the FAQ is to check your spam folder after a "few days." I check my spam folder every single time I check my email, dozens of times a day. It's not here. What on earth do I do now? Are other people experiencing this delay?

started enrollment 5 days ago but still have not received the "email" to complete enrollement. Therefore not enrolled yet. I've checked all spam and junk folders. It's not there.

My child's information was compromised in the Equifax breach. However, their website does not allow you to enroll a minor in the free credit protection. When I call the number I am told they do not offer the service to a minor. I find it extremely frustrating this a child's information could be on the Equifax server and breached, yet it's not possible to monitor their credit profile. Does anyone have advice or answer for this?

This FTC about child identity theft explains some steps you can take.

If you go to Equifax's www. equifaxsecurity2017. com and enter your last name as "Test" and then enter the numbers 1,2,3,4,5,6, it says that your info was most likely stolen. Equifax has made this whole thing a total joke!

If Equifax is the problem in all of this, why on Earth would anyone now trust Equifax by providing their first and last name and last SIX numbers of their SS#?! What has happened to prove that Equifax can be trusted on any level?

Apparently, you will NOT be able to put a fraud alert in their system, either via on-line and/or by phone! The on-line freezes when you hit submit, and after going thru the automated phone system, after keying in your ss# address #, etc., IT THEN INFORMS YOU to mail in your request with required documentation.

I tried to place a freeze, I entered all the info and submitted it but then the system said come back later to get you pin number because or systems are not available. Looks like EQUIFAX is down at the moment terrible

I entered my real credentials and the answer was something like "Your information may have been breached". No definite answer.

One of the most common theft types of Social Security numbers is for illegal aliens to use the SS #s of minors to be able to get jobs, pay "taxes", etc. My children's social security numbers were exposed in this breach according to the Equifax website, yet when I AS THE PARENT try to enroll them in the monitoring service, the site tells me I cannot because they are not 18. I as the parent and legal guardian should be able to sign them up to monitor their SS #.

This FTC article about child identity theft explains some steps you can take.

Cant enroll in monitoring cuz their systems are too busy, but "enrollment is available 24/7"

I filled out the on line forms to freeze. Got the "we have located your file". Last page says send us a letter w/ name/ address/ss # and birth date. Say what?? I'm not in the habit of mailing my ss # to a P.O. Box! This smells, like a scam to me. I just gave you that info by filling out your forms. Neither TransUnion, Experian, Innovis, etc required something sent to them. Customer friendly? NOT

checking to see if I have being breach my identity theft

i was trying to see if i had been compromised-- i was giving this email but it is not working-- they said all i had to do was give my last name and 6 digits of SS number

People can get assaulted in the street illegally for 5 bucks. With their greed, tools and know how, how much you think they can get legally out of all of us? Do you know who?

Why is it up to the consumer to find out if they are part of the hack they know who has been hacked and they should be informing us.stop putting the responsibility on other people and accept your responsibility to the consumer

HI, where is the "“Potential Impact” tab

Equifax will not generate an electronic copy of my credit report wants me to send in my Social Security number and/or w-2 and salary info-the other 2 bureaus did not request this!

Equifax credit freeze page is unavailable. I've had no trouble with Experian and Transunion. In the end, if we can't get into Equifax to freeze our credit, all the vaunted year long free monitoring is worthless.

Can't freeze credit at Equifax! Site unusable/down. Great, the other two work (Experian and Transunion) but not the one that got hacked. Now what????

what good a credit freeze? I had a freeze in place before the breach and my info was stolen because they failed to update their servers and patch software accordingly.


Having been identified as possibly compromised, I have tried to enroll in the free credit protection service. It's impossible! I've tried for 5 days--and after I complete the form (including my SS #), I am precluded from submitting my form. I try to click on the final send button--and nothing happens. None of my information is submitted. This company truly is very bad. It can't even follow through on its promises. This is where the gov't should step in.

Same thing--I filed in the needed info and tried to enroll but the "continue" button will not work.


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