Equifax isn’t calling

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Ring, ring. "This is Equifax calling to verify your account information." Stop. Don’t tell them anything. They’re not from Equifax. It’s a scam. Equifax will not call you out of the blue.

That’s just one scam you might see after Equifax’s recent data breach. Other calls might try to trick you into giving your personal information. Here are some tips for recognizing and preventing phone scams and imposter scams:

  • Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct.
  • Don’t trust caller ID. Scammers can spoof their numbers so it looks like they are calling from a particular company, even when they’re not.
  • If you get a robocall, hang up. Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

If you’ve already received a call that you think is fake, report it to the FTC.

If you gave your personal information to an imposter, it’s time to change any compromised passwords, account numbers or security questions. And if you’re concerned about identity theft, visit IdentityTheft.gov to learn how you can protect yourself.

For more information about the Equifax breach, visit Equifax’s website, www.equifaxsecurity2017.com  (This link takes you away from our site. Equifaxsecurity2017.com is not controlled by the FTC.) or contact their call center at 866-447-7559.

Comments

Equifax should not be allowed to handle anyone's information due to the data breach. After all weren't they entrusted with information that was given to them other than you or I? If you get a call from a scammer or from the real Equifax you should ignore both.

I tried to see if my information was affected by the breach. I was unable to sign into Equifax site, at the initial sign in screen there was a continuous loop when entered entered my last name and last six(6) social and then check box I'm not a robot... I would lloop continous. I have tried for two(2) days straight. I also contacted them informed them what was going on and I was told to try later.

No reapose. Same as all complaints listed

The exact same thing happened to me on Sept 13, 2017, but I was told my data was probably impacted and I should enroll in their I year monitoring and they would send me an email with a date to enroll and if I don't hear from them in a couple of days I should check my spam and trash email bins. I'm still waiting for the enrollment date email. I've already had Identity Thieves for the past 20 years, part of a large criminal organization stealing everything they can that they can make money from. The authorities and people in many companies seem to be working for them. I've had trouble a few times with info on my Equifax credit reports being wrong and they even had me divorced with my names changed on the report they sent me. Copies of my ID's were given to a post office worker to give to my original Identity Thieve's Detective! after I posted the package and they wouldn't give it back to me, saying it was property of the post office now. There's more wrong info on my recent credit report inquiry reply...saying my info didn't match their records and wanted more copies of IDs!!! I have hag Extended Fraud Reports on all my Credit Bureaus and businesses I use and the ID Thieves are still changing my info somehow on my Credit Bureaus. I keep fighting, but, it seems futie !

Same here, it's been 6 days and I'm still waiting for that enrollment email. Which I'm starting to think isn't coming.

(Meanwhile, I've received literally 100s of spam emails preying on the victims, trying to victimize them again. Lovely!)

This entire incident is outrageous, and Equifax's pitiful response is making it even worse. I've been through this ID-theft/data-breach dance a few times before, and I have NEVER seen such a slow, irresponsible, incompetent response. And that is truly saying something. It's nothing but negligence, all the way down. GET ON IT, FTC.

<rant>If corporations are going to be collecting sensitive data, they need to secure it. Doesn't matter if that's not their area of expertise-- HIRE experts. My bank doesn't make door locks, but better believe I expect them to buy the finest ones available. And this is no different. Imagine if your bank was still using the locks they originally installed in 1894, no upgrades, no nothing. Then someone breaks in using a hairpin. They'd be 100% liable. Well that's basically what happened here-- old locks. The bank would be liable; how is Equifax not? This is insane.</rant>

I've experienced the same things, with no email link and when you call the equifax phone number (866-447-7559) equifax employee tells you to continue checking!
I receive over a 100 emails everyday! I don't check mine everyday, therefore it takes me a lot of time when I do check! They are at fault so why am I being punished, this is ridiculous! They should be paying us for the time we have to spend looking for a reply!

Same here. I haven't received any email after going through the enrollment. It's been 5 days since I enrolled.

Same here. I haven't received any email after going through the enrollment. It's been 5 days since I enrolled.

They don't send an email with the enrollment date! Once you are able to get through the over-populated "check for impact" botton, the enrollment date shows up on your screen. Then you have to go back and get through the same process all over again to enroll actually enroll. No emails. No reminders. And several failed attempts. But I did get enrolled. Also don't use links in Twitter as those have been breached as well. Hope this helps...

How do I find out if my credit cards been scammed?

I am having the same issue no matter which browser I use. Were you ever able to get into the site?

I also encountered the loop when trying to enroll. I was using Internet Explorer. I was able to enroll after using Chrome. This is my second attempt to enroll. I never received a verification email from Equifax or trustID. I hecked spam.

Hi Nora.
I read an article in the New Your Times stating that the website is fake. It's getting worse and worse. Good luck.

It is Sept 20. tried several times in last 6 days to do 2nd step of trustedpremier signup (recommended action by Consumer Reports); there is a loop in enrollment process - cannot get to 2nd step...so I remain unprotected. Call center cannot pass thru 'technical issue - enrollment 2nd step is non-functional / endless loop' because 'not their job / have no ability to do that'. So - am told to give them time and come back...?? time to fix a problem I can't report? customer svc endless loop

Equifax is part of the problem, they have no solutions. Ignore them.

I have attempted to freeze my credit both on line and via telephone....cannot be done. What is the FTC doing about the lack of response from Equifax.

Equifax call center could not confirm if "may have been hacked" means my account was hacked or verify their web site's security!
Called their customer support site and left a message to call me yesterday. No response.
What are my valid security protection options?

Yes, I think the time has come that no more personal information should be held by companies. Just by having it "connected" to the internet makes it vulnerable. People need to just stop handing it over. They have shown they can't be trusted.

Thank you for keeping us updated on the many scammers. I am getting much less phone calls after reporting the numbers and information to you.

Thanks very much for this.

We live in the information age, the problem misinformation and disinformation is information. One must be proactive in addressing cyber issues. K

Equifax does not answer the phone line the call center gives out for putting a freeze on your credit report!!!

I find it rather outrageous that Equifax isn't allowing you to request the free copy of the credit report online but rather expect you to mail copies of social security card etc exposing folks to even more issues via lost mail etc What gives?

I have tried to use your online services and your telephone services to take care of matters that the FTC says I should do in this situation; however, your mainframe is not accepting anything, the websites Equifax directs me to are not responding, and I can not get anything from the phone numbers you have listed. I'm trying to do what you guys are telling me.

Thank you. Good information. I'm sure the Equifax breach will leave a lot of people vulnerable to scammers.

Equifax is one of the most trusted entities in the U.S. How is it that they allowed such a massive hack which resulted in the greatest loss of private information in the history of the U.S. But they delayed telling victims. And their executives sold stock (insider trading). Then they offered a single button to ensure free Premium credit monitoring. But by clicking the "Enroll" button users were unknowingly declining the opportunity to file suit or participate in a class action suit against the company. And then it was discovered that the Enroll button was a fake. I entered ANY name and ANY number and it indicated my data was breached. They were simply using the hack (if there really was one) to trick Americans into signing up for auto-renewal Premium Credit Monitoring. Someone should go to jail.

How, you ask? Because that trust was misplaced, badly. While there is no conclusive attribution yet, the early signs point to a failure to apply patches for known vulnerabilities. Given the sensitive nature of the data at risk, such an omission is criminally negligent. Someone should definitely go to jail for this.

Same happened when I entered my name and a fake SSN. They should spend as much time in jail as any (supposed) hackers.

Absolutely! Can't agree more!!!

Equifax asks for SS number birthday etc. Then when you want their service the pc freezes or at least the screen does not change. Can you trust this is Equifax? With the volume stolen you odds of getting hit are small. Same as before.

I am going back to cash and checks. It may take longer to buy stuff but that may give me time to realize that I don't realy need that "stuff".

Cash or check, credit card, debit card ... unfortunately it no longer matters. Your information is already out there just waiting to be used. We are all sitting ducks, just waiting for the bullet.

Me too!!!

I Have A Few Problems I Need To Speck Someone A Place That Needs To With Or Other Credit Consumer's About A Scam And Credit Reports And A Place That Took Money From Me

You can report a scam to the FTC at FTC.gov/complaint, or call the FTC at 1-877-382-4357.

How about theses novel ideas? How about if the FTC goes after the scammers instead of just telling the public about scams? And how about if the FTC makes it easy to just forward scam calls and / or scam emails directly to the FTC?

Here are some links to help. You can:

Is it possible that after this incident that the FTC can mandate the credit reporting companies to freeze all accounts. I honestly think this information should be treated like HIPAA. The customer should have to give consent before granting access. This is for medical records so why isnt this information treated the same. I honestly dont cate if someone knows I had a broken leg. However, I do cate when someone has all of my credit information like dob, ssn, bank account numbers, etc.
The government needs to protect this info because it is more important then HIPAA.

Thank you for your time. Just frustrated that I have to keep an eye everyday out on my credit because a agency sees our info as less important then medical records.

Sincerely would like to see the people have control over who sees their accounts. Only makes sense.

Thanks

I'm caught in the web. Equifax is hacked and I tried to put an alert on my accounts. I ended up with a membership I don't want because of the direction the site sent us victims. Then they sendt me in circles for "alerts" and "feeezes" with end result being they could not grant the request unless I provided an official document or report number. Therefore, I agree. FTC should provide consumer protection!!!! Regulations are great but violations affect those who are trying to be proactive and protect their information. Make the credit reports as private as HIPAA. MAKE THE CREDIT BUREAUS PROVIDE THE Equifax customers with free credit freezes. (As an aside, I can't believe the lack of foresight when MEDICARE cards were printed with fill SSNs. I was told at the age of 16 that I should not carry my SS card and I never did. Then MEDICARE prints it on the card we have to present EVERY time we go to the doctor. How many times was this flaw brought to their attention before someone decided to reissue cards next year,)
The best solution would be to reissue all SSNs. But of course we would be open to more vulnerability as the result of clerical errors. I can't win so I'm going to go eat ice cream.

very very well said!!

Equifax and ALL the other credit bureaus should be REQUIRED BY LAW to AUTOMATICALLY put a FRAUD ALERT on all accounts for all time, at no cost to consumers. They should also be required to have the necessary bandwidth and staff to handle the millions who want to put a security freeze on their accounts. ALL OF US SHOULD HAVE THE OPTION TO OPT OUT OF HAVING OUR DATA STORED AND COLLECTED! I never want to hear the statement "Your data is perfectly safe" from any company ever again!

I absolutely agree 100%!

Centaurea .......You are 100% right on point ..... and agreed 100%. PLUS It is recommended for all consumers to petition by phoning and e-mailing their Congressional Representatives to hold a CONGRESSIONAL INVESTIGATION on EQUIFAX. Then, pass an immediate law for ALL CREDIT BUREAUS to DO as you suggested. Thanks so much for bringing out and revealing the truth. :D

I agree. You are on to something. Of course, it will not be done, but in lieu of this situation it should be strongly considered.

Very dissatisfied as well. I called the number on Tuesday morning and had questions about freezing all my credit agency accounts. The woman told me to go to the Equifax website because she didn't want to tell me anything wrong. What sense does it make to say they have people to help us and they don't know anything? Congress and State legislatures should require Equifax and all the agencies to remove the cost to freeze personal reports.

what happened to the executives that sold thier stock just before the breach? sounds like an inside job.

none of tbe three credit breaur do not want to call you if someone else is using your information. my information has been stolen every since 2002,and my social and date of birth is still being use they could care less, as long as it is not them or their families.

I have tried several times to contact Equifax by phone and when I press the digit to take me to the place to place a freeze on my credit a message states: "Our automated system is not working now". What a bunch of crap!!

I' have tried to contact Equifax I' still waiting they email since Sept 12.today is Sept 18. Zero respond from them just disgusting and totally unacceptable how they handle this very serious issue

Hackers have to be very intelligent, I cannot fathom using this intelligence to take advantage of fellow human beings. I am very naive to think we are here to help each other. I also believe in taking responsibility, which Equifax has yet to do. I laugh at "read our privacy act" for this as I have no privacy with this monstrous breach.

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