Equifax isn’t calling

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Ring, ring. "This is Equifax calling to verify your account information." Stop. Don’t tell them anything. They’re not from Equifax. It’s a scam. Equifax will not call you out of the blue.

That’s just one scam you might see after Equifax’s recent data breach. Other calls might try to trick you into giving your personal information. Here are some tips for recognizing and preventing phone scams and imposter scams:

  • Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct.
  • Don’t trust caller ID. Scammers can spoof their numbers so it looks like they are calling from a particular company, even when they’re not.
  • If you get a robocall, hang up. Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

If you’ve already received a call that you think is fake, report it to the FTC.

If you gave your personal information to an imposter, it’s time to change any compromised passwords, account numbers or security questions. And if you’re concerned about identity theft, visit IdentityTheft.gov to learn how you can protect yourself.

For more information about the Equifax breach, visit Equifax’s website, www.equifaxsecurity2017.com  (This link takes you away from our site. Equifaxsecurity2017.com is not controlled by the FTC.) or contact their call center at 866-447-7559.


Is it possible that after this incident that the FTC can mandate the credit reporting companies to freeze all accounts. I honestly think this information should be treated like HIPAA. The customer should have to give consent before granting access. This is for medical records so why isnt this information treated the same. I honestly dont cate if someone knows I had a broken leg. However, I do cate when someone has all of my credit information like dob, ssn, bank account numbers, etc.
The government needs to protect this info because it is more important then HIPAA.

Thank you for your time. Just frustrated that I have to keep an eye everyday out on my credit because a agency sees our info as less important then medical records.

Sincerely would like to see the people have control over who sees their accounts. Only makes sense.


I'm caught in the web. Equifax is hacked and I tried to put an alert on my accounts. I ended up with a membership I don't want because of the direction the site sent us victims. Then they sendt me in circles for "alerts" and "feeezes" with end result being they could not grant the request unless I provided an official document or report number. Therefore, I agree. FTC should provide consumer protection!!!! Regulations are great but violations affect those who are trying to be proactive and protect their information. Make the credit reports as private as HIPAA. MAKE THE CREDIT BUREAUS PROVIDE THE Equifax customers with free credit freezes. (As an aside, I can't believe the lack of foresight when MEDICARE cards were printed with fill SSNs. I was told at the age of 16 that I should not carry my SS card and I never did. Then MEDICARE prints it on the card we have to present EVERY time we go to the doctor. How many times was this flaw brought to their attention before someone decided to reissue cards next year,)
The best solution would be to reissue all SSNs. But of course we would be open to more vulnerability as the result of clerical errors. I can't win so I'm going to go eat ice cream.

very very well said!!

Why is there an open blog on the FTC site? Where anyone can write anything they want. Who fields these comments for accuracy? Get rid of the blog!

This is not an open blog. This is a moderated blog; we review all comments before they are posted. For more information, read the Comment Policy available at the bottom of this page.

Equifax and ALL the other credit bureaus should be REQUIRED BY LAW to AUTOMATICALLY put a FRAUD ALERT on all accounts for all time, at no cost to consumers. They should also be required to have the necessary bandwidth and staff to handle the millions who want to put a security freeze on their accounts. ALL OF US SHOULD HAVE THE OPTION TO OPT OUT OF HAVING OUR DATA STORED AND COLLECTED! I never want to hear the statement "Your data is perfectly safe" from any company ever again!

I absolutely agree 100%!

Centaurea .......You are 100% right on point ..... and agreed 100%. PLUS It is recommended for all consumers to petition by phoning and e-mailing their Congressional Representatives to hold a CONGRESSIONAL INVESTIGATION on EQUIFAX. Then, pass an immediate law for ALL CREDIT BUREAUS to DO as you suggested. Thanks so much for bringing out and revealing the truth. :D

I agree. You are on to something. Of course, it will not be done, but in lieu of this situation it should be strongly considered.

Very dissatisfied as well. I called the number on Tuesday morning and had questions about freezing all my credit agency accounts. The woman told me to go to the Equifax website because she didn't want to tell me anything wrong. What sense does it make to say they have people to help us and they don't know anything? Congress and State legislatures should require Equifax and all the agencies to remove the cost to freeze personal reports.

what happened to the executives that sold thier stock just before the breach? sounds like an inside job.

none of tbe three credit breaur do not want to call you if someone else is using your information. my information has been stolen every since 2002,and my social and date of birth is still being use they could care less, as long as it is not them or their families.

I have tried several times to contact Equifax by phone and when I press the digit to take me to the place to place a freeze on my credit a message states: "Our automated system is not working now". What a bunch of crap!!

I' have tried to contact Equifax I' still waiting they email since Sept 12.today is Sept 18. Zero respond from them just disgusting and totally unacceptable how they handle this very serious issue

Hackers have to be very intelligent, I cannot fathom using this intelligence to take advantage of fellow human beings. I am very naive to think we are here to help each other. I also believe in taking responsibility, which Equifax has yet to do. I laugh at "read our privacy act" for this as I have no privacy with this monstrous breach.

Thank you for this information.

Go to www. equifaxsecurity 2017.com Click on tab, "Potential Impact" follow instructions to find out if you are potentially impacted by this massive breach. Take the free coverage if offered but get better coverage as well. This is the Digital age. Don't depend on the same company who allowed the breach. :)

I get nowhere with their website. I signed up on there and now they don't recognize my log in or password... doesn't recognize any of my emails, either.

Have also tried to freeze credit, states , "cannot process now, try later " frustrating!

I'm reading on some websites that if you freeze your credit, you also lose the ability to pull your own credit reports (such as through annualcreditreport.com). Is this true?

No! That is not true.

If you place a credit freeze, you can still get your free annual credit report. Getting a freeze doesn't affect your credit score.

And, you can still open a new account, apply for a job, rent an apartment, or buy insurance - after you lift the freeze temporarily.  You can lift the freeze for a specific time or for a specific party, like a potential landlord or employer.

Read the FTC Credit Freeze article for more.

Yes, it happened to me when I ordered the 3 Annual Credit Reports on line. Transunion and Experience let me see their reports...but, not Equifax! they also wanted more copies of my Id's in the mail...again, and I did didn't recognize any of the answers the computer picked at random to identify. They sai my answers were wrong!

I had the same thing happen just now. I got my free credit reports from Experian and TransUnion. When trying to answer the 4 security questions for Equifax, the data 2 of their questions were based on was inaccurate so they judged my responses to be wrong, even though I know I'm right. They also want me to submit request for credit report by mail with photocopies of documents with very sensitive identifying data about me. Unsure what I will/ won't do to follow up with request for Experian credit report, as it seems theirs is the most vital report to get since they compromised the personal data in the first place. As if regular working people and busy parents have time to do all this work and not even get results as promised. NOT HAPPY!

Yes. I had the same thin happened to me yesterday when I was trying to access my credit report from Equifax. A few of the questions didn't apply to me and I answered NONE OF HTE ABOVE. At the end, I was told that I couldn't have acces to my crdit report!

I signed up last week for the free credit monitoring through Equifax.It told me to log back in on Tuesday, which I did. Then I would get a link in email to sign up. I never received the link and it's now THursday. Anyone else experience this?

I also signed up for Trusted ID Premier Credit monitoring through Equifax's site. It told me I was enrolled but had to wait for email to confirm. That was 2 days ago and have yet to receive an email to confirm. I called their number as well and did get a hold a a live person but they can only answer questions and it seems they are not very informed. I thought maybe I could do all of this over the phone since I'm not too keen on using their website after this hack. Nope, your on your own. This is so wrong on so many levels. Does anyone have a number to call RE: Email/PC issues?? They are not being very helpful at all! It's okay for credit to be lowered by as much as 10 pts just for a hard inquiry when you apply for a credit card eg, it's okay that it takes forever for your credit score to rise even though you've had no late payments in 10 years but when we get hacked and all of our personal info is in the hands of G-d knows who, well... it's not a priority.

This happened to me as well. With complete hesitation, I finally bit the bullet and enrolled in the trustid per Equifax's recommendation. It states it will send me an email to complete the registration process but I never received an email. I feel Equifax has once again compromised my identity. I feel like its every man for himself at this point. They should just post on their website, "Good Luck...because you're on your own".

Same with me except it has been closer to 2 weeks. No email.

Today is 2 weeks for me too. I did receive an e-mail though from TrustedID acknowledging there was a backlog and to add no-reply@ trustedid. com to my safe senders and to also check my spam folder which I have. So far nothing.

I got the email. When I put in last 4 numbers of social and date of birth. I got a message saying my information does not match whats on file. I emailed them. I received no answer. Finally after days trying I got a person on phone they told me they had no information on me in their system and there is nothing they can do for me. Impossible as they had verified I was one
of the hacked. I finally called the federal Attorney Generals office to file a complaint. Everyone should do this.

Yes, the same thing happened to me. I tried again, got the freeze set up (Step 2) the got a screen telling me I had to save "the information below that is required to unfreeze the account". The are for that information was completely blank. They had a message saying if the information didn't appear to call them, but it's been three days of constant trying and I still can't get through. My account is now frozen with no way to unfreeze until I get someone at Equifax to answer the phone and resolve the problem.

Exact same thing for me, blank page to unfreeze if want to in the future. But they also gave message that in five business days I would get an email confirmation of freeze.Nothing yet and over a week, six business days. Don't know if my account is frozen or not.

WARNING! Please be aware that the reason some of you haven't gotten a follow up email is that e mails going out are fake anlook like they are from Equifax. You're better off if you didn't hear from them since using their link resulted in my being directed to a fake equifax website where they try to get financial info from the caller.

Scammers send phishing emails to try to get you to share personal information. They use the name of a business you know and hope you'll click on a link or call a number in the message.

Don't reply or click on links in the email. Please forward it to the FTC at spam@uce.gov, and delete the message from your inbox.  Read about how to deal with phishing scams.

I did the enrollment 3 days ago for the Trust ID Premier monitoring and I have yet to receive the so called email with the link to verify and start the monitoring service. I'm done with Equifax. The company is in peril and there is no telling what and where our info is at this time. At this point Congressional action is the only viable solution to fix this. Thank God I already had security freezes in place before this Equifax data breach.

Let's be clear, I never asked to do business with this company in the first place. Creditors made this decision, not me. This was imposed on me, along with millions of others. Now we have to worry about identity theft because they failed at one of their core reasons for existing. The news is full of absurdities, but this tops them all.

I signed up for the credit monitoring service last Wednesday, and was told I'd receive a verification e-mail with a link within a few days. It's now five days later, and I've not received anything. I wondered why I had not heard from them.

So I called the call center, told them I had signed up, and asked why I had not received the verification e-mail. They said I should go to the website and sign up, even though I had just told them that I had already done so. They said if I had any further questions to visit the website and read the FAQ, but I already had. It has not been updated since last week because I guess they think that now is the best time to take the weekend off. They said if I don't receive the verification email to check my SPAM folder, which of course I had already done. Essentially, they want me to do their job for them; and if that doesn't work, it must be my SPAM folder (it's not), which means they think it's all my fault that this isn't working. How utterly ridiculous and insulting.

Equifax needs to be shut down, and some of its leaders need to go to prison. We need to rethink the entire credit reporting system because what we have now isn't working.

Thank you for this report; I will not attempt to call them and aggravate myself, so thank you very much for the heads-up. I am with you in every sentence you wrote. The credit reporting industry appears to be a sham, a "fake employer" as it were, in my opinion.

My day was the 12th to enroll, my email didnt come until friday. I enrolled but i still have lifelock. It's so sad that none of our information is safe regardless to what we do. Thanks Equifax for making life a whole lot harder for 143 million people! We all should have a clean slate with out scores because of them!

I enrolled for credit monitoring last Wed (9/13). It's now Mon (9/18); I haven't received the email from Equifax to finalize credit monitoring (and it's not in my spam folder). If fake emails are being sent, and Equifax doesn't have enough staff to handle the calls, how are we supposed to enroll and/or freeze our credit?

I'm starting to think Equifax should be shut down until they can demonstrate robust cyber security measures are in place and processes are in place to ensure that security measures keep pace with hacking capabilities. I hope the other credit rating companies are auditing the strength of their own cyber security measures.

I have been trying since 11 am to place a freeze both by phone and online and have no been successful. Please address this with Equifax, and perhaps mandate that no credit info is to be given out about victims until this is resolved.

My data was breached, but I'm not getting an enroll date. Ive tried 3 times. Why no enroll date?

Me, too.

Been calling for 2 days. A male voice answers and takes all my info then after all that says we can't process your request. What is going on? Calling #1-866-447-7559

How am I supposed to follow the steps to protect credit if I can't reach any of the credit reporting agencies? They need to hire more staff to handle all this horrendous mess they created. Equifax needs to provide continuous protection for everyone involved, YES Everyone - it was their sloppy security.

Equifax tells me my info "may" have been breached so they're offering to provide a year of "free" coverage under their "TrustedID Premier" program. My problem? In order to enroll, I have to allow them to share my personal information in order to: "market ... their products and services to me" and for "joint marketing with other financial companies". I must also allow them to share information "about my transactions and experiences" with their "affiliates".
First, they collect masses of my personal information without my permission. Then they allow it to be stolen. Then, the solution they offer me, forces me to give them permission to further disseminate that same personal information IN ADDITION TO allowing them to begin filling my mail and inboxes with unwanted solicitations. WHAT'S WRONG WITH THIS PICTURE?!!

I too found the TrustedID information requested and use of it ridiculous! We now know what we can expect from Equifax, nothing! What is the government doing about Equifax? I'm interested in joining a class action suit. Where is that information?

If the three credit agencies do not have the manpower to process all the credit freeze requests, they should be required to withhold credit reports to anyone for the next couple of months until they can process all the credit freeze requests from consumers!

I asked if I would automatically receive the 3 (or 4) credit reports or what else I had to do after agreeing to the TrustedID premier. I did not receive a reply. Anyone know if I must make the request or if it is part of the registration? FrankM.

In Iowa, it costs to have a freeze put on or taken off of your account. Also, you need a copy of a police report. If your data was breached, you should be allowed free freezes and free unfreezes.

Equifax said my info "might have been impacted." Called for an explanation of what to do next, and the representative must have had English as a THIRD OR FOURTH language; communication skills were abysmal. Hung up on her. So angry I could smash something.


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