Equifax isn’t calling

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Ring, ring. "This is Equifax calling to verify your account information." Stop. Don’t tell them anything. They’re not from Equifax. It’s a scam. Equifax will not call you out of the blue.

That’s just one scam you might see after Equifax’s recent data breach. Other calls might try to trick you into giving your personal information. Here are some tips for recognizing and preventing phone scams and imposter scams:

  • Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct.
  • Don’t trust caller ID. Scammers can spoof their numbers so it looks like they are calling from a particular company, even when they’re not.
  • If you get a robocall, hang up. Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

If you’ve already received a call that you think is fake, report it to the FTC.

If you gave your personal information to an imposter, it’s time to change any compromised passwords, account numbers or security questions. And if you’re concerned about identity theft, visit IdentityTheft.gov to learn how you can protect yourself.

For more information about the Equifax breach, visit Equifax’s website, www.equifaxsecurity2017.com  (This link takes you away from our site. Equifaxsecurity2017.com is not controlled by the FTC.) or contact their call center at 866-447-7559.


Equifax won't respond to calls and their "free credit monitoring" is a joke, I signed up and they never contacted me back like promised. No emails or anything. They are awful and I hope they all go to jail or get robbed like they are robbing us. Crooks!

No private company should be allowed to hold as much of our personal information as Equifax or any other so-called credit reporting company does. I should be able to opt-out and have all info on me deleted from their servers. They play fast and loose with our information, they sell our information and we get nothing in return. It's time to disband these "credit reporting" companies and tell them to pound sand.

I too was impacted by the Eqifax breach. I jumped through their hoops and was told I'd receive a confirming e-mail; that was over a month ago and still no e-mail. I tried to sign up for their free 1 year of credit monitoring; their system denied my information!

This is ridiculous! I got a fraud alert, called the phone number I was given in an email, they gave a different number to call to freeze my report. So I call the freeze line, it's nothing but automated and won't let me do anything, then I found out there is a separate website I can use to place a freeze, but that site keeps erring out and says "try again later." This is a mess. I can't help but wonder if the breach was an inside job, to show how weak their security really is. Equifax needs to be far more on top of this then they are!

Like some others mentined, I got the activation e-mail and clicked on the link. It asked for my birthdate, I entered it but all I got was the "System Unavailable" message. Tried several times for the last 2 days but still can't get through.

After trying to register every week since the hack breach, and confirming I am in the group affected, Equifax will not send me a link to complete registration. This site (ftc.gov) provided a phone number, so I called. The call number only provides links info on where to go to register (which I have already tried several times during the past 3 weeks or so). Lady on phone at Equifax says they have no idea what email address will be used to give me a valid link, and she also said they know they are behind in sending out links and probably have not sent me a link yet. The sign-up period for free credit monitoring is only 30 days long and I have yet to be able to ... continue (ehem, cough, cough) my free credit monitoring since the last time my identity was hacked that got me free credit monitoring for a year. FTC should force Equifax to extend the 30-day sign-up period because they are not capable of getting consumers registered during the intial 30-day sign-up. Still waiting for an email to finish signing up. After reading these comments sounds like I am not the only one. PLEASE FTC, do something about this fiasco! Suggestion: Take away Equfax's business license.

The Equifax site equifaxsecurity2017.com says the enrollment period for TrustedID credit file monitoring ends on January 31, 2018.

When I click on link in activation email I get response: "HTTP 550 error... That's odd... the website can't display this page" The site may be under maintenance or could have a programming error. Try this Go back to the last page Try contacting the website’s owner

Can a class action suit be filed against Equifax to recover losses from fraudulent use of credit cards etc.

I call and call 866-447-7559 I get a recording I. The mid morning eastern standard time I am calling outside of business hours. No one has contacted me and I know I was affected by their security breach. I don’t know how to contact them but I am putting no more information online. I need help ! Frustrated in WV

Got text message from Trusted-I'd asking me to contact them... Incompetent personnel had no idea why they contacted me or who I was.... Hope I didn't give them too much information... Have to what my accounts carefully.

I signed up and got the email to click on the link to Activate TrustedID premier to protect since I am one of those vulnerable and you click on it, and it takes you to their site but it says System Not Available and the URL shows an error at the end. I spent 1.5 hrs on the phone trying to get it fixed. Forget it. And the #'s they give you to call Trusted ID say Equifax. It seems like the Joke is on us. We need to address Congress on this!!

Tried to activate TrustedID around 3 weeks ago through www. equifaxsecurity2017. com for both my wife and myself. We are still waiting for activation email or text.

I’ve been ID as one of victims of security breach however when trying to enroll protection plan, I’m told I already enrolled. I did not enroll! After attempts to call them I hav3 contacted our state atty general with still no resolution. Needless to say, I am losing sleep over being compromised with no help from Equifax.

You can take steps yourself to protect your credit file. You could place a fraud alert or a credit freeze. Read about alerts and credit freezes.

Read about what to do if your information is exposed. There are tips on that page for people affected by the Equifax breach. Scroll down on the page and click on the word Equifax.

Guess Bridget from the FTC is not reading the comments or she is a robot!!!! Hello, we would not be in this position if Equifax, the FTC and our lawmakers had done a better job of protecting us. Bridget, you need to come up with a better solution than freezing credit reports--read the comments, some of us have not even been able to do that!!! Wonder if FTC will even print this comment????

Hello. No, I'm not a robot, I'm a real person in the FTC's Bureau of Consumer Protection. Yes, I read the comments before they're posted. This is a moderated blog, and we review each comment before it's posted.

Well Bridget, obviously you are just reading the comments when they should be forwarded to someone who can do something about them!!!!!! All you do is give us the same lame advise that we are getting from Equifax and TrustedId. How about you forward the comments to someone who can help us??? Right now I don't feel there is anyone who cares!!

You may want to submit to the FTC at FTC.gov/complaint  or to the  Consumer Financial Protection Bureau.

Hi Bridgette,

Would you be able to suggest to higher ups at the FTC that many of us average Americans think 1 credit reporting agency is enough and lock and unlocking of our credit report should be free and unlimited and on demand in real time. Perhaps via an app on our smart phones. At this point we can safely assume that every American citizens identity is on the dark web. The government needs to act aggressively to make this identity data worthless. Having the ability to lock/unlock your credit report at will goes a long way toward solving this issue. Thanks for listening.


I accidentally hit FirstMet and they enrolled me. I cannot figure how to cancel it. I am not looking for a man, and I did not fill out anything. They did it all by themselves. Please help me. Please tell me what to do. I don't want anybody to see them. No telling how many people they have done this way. I sent them a email but to no avail. I am desperate.

Can not sign up

OMG people, the problem is not the problem; the problem is you understanding your attitude about the problem.
Who has access to your information besides Equifax......(Jeopardy Music in the background)Who are the Breacher's? Yes, that's correct, so the question is how does Equifax know who is an imposter and who isn't?
And the second part of that question would be, how do you know you are getting an email from Equifax?

As suggested, to protect myself I signed up for Equifax's free TrustedID product. Last week, I received a credit monitoring alert, directing me to check my TrustedID account for fraudulent activity. Consequently, I discovered activity that I was unfamiliar with. As instructed by Trusted ID, I called their "fraud specialists." The number I called was clearly a foreign call center. I asked a number of times for help. The operator provided no answers and at one point told me I wasn't signed up for the service. (I had my account open on my computer while on this call) Finally, the operator gave me another number to call for help. I hoped this would be an actual employee at Equifax. Unfortunately, the number I called was an out-of-service 1-800 number.

Unsatisfied with TrustedID's help, I used all of my annual free credit reports provided by the ftc. Confused and to my surprise, there was no activity on any of the three (3) credit reports. Armed with this knowledge, I again called the TrustedID support center. Again, I explained my issue. Again, the operator at the foreign call center, provided no help, then gave me another number to call. Again, when I called the number, it was out-of-service. At this point I was beyond livid.

Angry, I decided I was done with this product. Accordingly, I logged into my account. I clicked the link that says, "cancel my subscription." A dialog box pops up and says I cannot cancel my subscription, please call a "fraud specialist" for help at the same help number I called twice with terrible results.

So, I called the number for the specific purpose of canceling my subscription to TrustedID. This time I was told by the foreign call center operator that she could not cancel my subscription. Again, I was given another number to call. Again, when I called the number, I got another out-of-service number.

Having experienced nothing but frustration and anger, I decided I was done with trying to talk to TrustedID. Based on the lack of activity on my credit reports, I concluded, either TrustedID was scamming me or they had a defective system.

Only, it keeps happening. I got another alert this morning from TrustedID. The same creditor apparently entered an updated tradeline on my credit report. Having expended my free credit reports, and reached my limits trying to contact Equifax for help, I have no idea what to do. I called the purported creditor on the updated tradeline. They have no activity associated with my SSN.

I've now wasted countless hours trying to get answers, I've experienced countless hours of anxiety over weather somebody is trying to use my identity to take out auto loans. I am no closer to answers. For equifax it's just another day of business.

If you sign up for the TrustedID product, do not expect protection. Do not expect helpful customer service. Expect a company that only sees you as a credit report. Consumers are not their customers and they do not care about you.

I called in Sept and was told my information probably WASN'T affected. I went ahead and signed up for the Active Trust ID anyway, but when I tried to put a freeze on my account, the system wouldn't allow me to do what I needed to do. I tried calling which got me nowhere. Can't recall if I was actually able to leave a message or not, but I was never able to speak to a human being. So now, six months after the breach happened, and a month after they told me my account was not involved, I get a letter from Equifax telling me that, in fact, my account was one of those breached. NOT impressed!!! How can the FTC allow these companies to gather our information WITHOUT our permission and not force them have more control over the security of said information, and when breaches happen, allow these companies to sit on the information for six months before alerting the people who it really affects?

Why is there no update on Equifax or jail time these CEO resigns sold his stock sickening ...that whole company in my opinion is a scam

Responding to a letter from Equifax to set up their Protect service following their data breech, the freephone number is answered in India by someone who can barely speak English who requested all my finanical account details. No way. How do you contact Equifax in the UK? Anyone?

You sent a letter telling me my info is probably hacked, and THEN you ask me to give you all my info including my full SS number???!!!!???? Ain't doing it!

It is now11/15/17 & i was impacted but still can not execute the sign up process. These people should be shut down & no one shoukd have to pay 1 red cent for their own credit reports or fraud protection. The financial institutions should be the ones paying the credit reporting agencies for data if they want to determine credit worthiness. This is another perfect example of greedy corporate america screwing the little guys.

No response from Equifax. Is there anything the government can do to make them responsible???

I got a letter from Equifax that my data has been stolen November 7th. I have been trying to sign up for the credit service and lock my account ever since. I have called them numerous times, opened an account, they say they have activated an account for me, BUT I CANNOT LOG IN TO THE ACCOUNT. I keep calling them and they keep telling me to wait 48 hours and all will be fixed. IT NEVER GETS FIXED. I have had it with the incompetence. I cannot believe the only way to lock an account is to log in, and I CANNOT LOG in. Ridiculous!!! They need to be held responsible. I never gave them permission to have my most critical data, and for them to lose it is criminal.

Equifax sent an email with a link on 11/27/2017 to set up free credit monitoring after confirming that my data had been compromised. after entering my DOB, I get a "System Unavailable" message and to try again soon. Now what?

What is the US Gov doing to get Equifax out of business? These "credit bureaus" force a score on us, steal our own data and then charge us to freeze accounts. How did this come about?

Equifax have proved themselves incapable to be in business. They should be shut down

Every American should be allowed to have another SSN. My family don't want to live in fear that each and every day somebody is using our info to screw up our lives

I don't know WHY we need THREE Credit Reporting Agencies--I say we get RID OF EQUIFAX and file a CLASS ACTION LAWSUIT against them for ALLOWING this BREACH

for past few days !!!!!!!!!!!

System unavailable 1/14/2018

Is Equifax TrustedID? I called Equifax and requested a call back. The number that called me back was the TrustedID phone number.

Equifax offers TrustedID credit monitoring. It covers all three major nationwide credit reporting agencies – Equifax, TransUnion and Experian. Until January 31st, anyone with a Social Security number can sign up for one year of free credit monitoring at equifaxsecurity2017.com. You don’t need to be a victim of the Equifax breach.

System Unavailable We are unable to process your request at this time. Please try again soon.

Same message today. Good luck getting your credit monitored.

I have been trying to sign up since early November 2017 for the free trustedid service since my data was stolen. Still no luck... the system is either unavailable or I get the "Unable to create your account" error message. I have called Equifax and Trustedid too many times to count. I am beyond ticked off. This has to be the most incompetent company out there, and why they are allowed to collect our most sensitive data is beyond me. So two more days to sign up for the free one year service, and I am still getting no where.

If you are getting the following message everytime to you try to create your, just act like you have an account and reset your password as though you had forgotten. I did this and my account was there and accepted by newly created password.

System Unavailable
We are unable to process your request at this time. Please try again soon.

This is total BS ..... been trying every day during Jan to activate via supplying DOB and keep getting same message. What can be done to hold them accountable to provide this service ?

System Unavailable ....been trying to activate every day for past month and keep getting same


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