Equifax isn’t calling

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Ring, ring. "This is Equifax calling to verify your account information." Stop. Don’t tell them anything. They’re not from Equifax. It’s a scam. Equifax will not call you out of the blue.

That’s just one scam you might see after Equifax’s recent data breach. Other calls might try to trick you into giving your personal information. Here are some tips for recognizing and preventing phone scams and imposter scams:

  • Don’t give personal information. Don’t provide any personal or financial information unless you’ve initiated the call and it’s to a phone number you know is correct.
  • Don’t trust caller ID. Scammers can spoof their numbers so it looks like they are calling from a particular company, even when they’re not.
  • If you get a robocall, hang up. Don't press 1 to speak to a live operator or any other key to take your number off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

If you’ve already received a call that you think is fake, report it to the FTC.

If you gave your personal information to an imposter, it’s time to change any compromised passwords, account numbers or security questions. And if you’re concerned about identity theft, visit IdentityTheft.gov to learn how you can protect yourself.

For more information about the Equifax breach, visit Equifax’s website, www.equifaxsecurity2017.com  (This link takes you away from our site. Equifaxsecurity2017.com is not controlled by the FTC.) or contact their call center at 866-447-7559.


When I click on link in activation email I get response: "HTTP 550 error... That's odd... the website can't display this page" The site may be under maintenance or could have a programming error. Try this Go back to the last page Try contacting the website’s owner

Can a class action suit be filed against Equifax to recover losses from fraudulent use of credit cards etc.

I call and call 866-447-7559 I get a recording I. The mid morning eastern standard time I am calling outside of business hours. No one has contacted me and I know I was affected by their security breach. I don’t know how to contact them but I am putting no more information online. I need help ! Frustrated in WV

Got text message from Trusted-I'd asking me to contact them... Incompetent personnel had no idea why they contacted me or who I was.... Hope I didn't give them too much information... Have to what my accounts carefully.

I signed up and got the email to click on the link to Activate TrustedID premier to protect since I am one of those vulnerable and you click on it, and it takes you to their site but it says System Not Available and the URL shows an error at the end. I spent 1.5 hrs on the phone trying to get it fixed. Forget it. And the #'s they give you to call Trusted ID say Equifax. It seems like the Joke is on us. We need to address Congress on this!!

Tried to activate TrustedID around 3 weeks ago through www. equifaxsecurity2017. com for both my wife and myself. We are still waiting for activation email or text.

I’ve been ID as one of victims of security breach however when trying to enroll protection plan, I’m told I already enrolled. I did not enroll! After attempts to call them I hav3 contacted our state atty general with still no resolution. Needless to say, I am losing sleep over being compromised with no help from Equifax.

You can take steps yourself to protect your credit file. You could place a fraud alert or a credit freeze. Read about alerts and credit freezes.

Read about what to do if your information is exposed. There are tips on that page for people affected by the Equifax breach. Scroll down on the page and click on the word Equifax.

Guess Bridget from the FTC is not reading the comments or she is a robot!!!! Hello, we would not be in this position if Equifax, the FTC and our lawmakers had done a better job of protecting us. Bridget, you need to come up with a better solution than freezing credit reports--read the comments, some of us have not even been able to do that!!! Wonder if FTC will even print this comment????

Hello. No, I'm not a robot, I'm a real person in the FTC's Bureau of Consumer Protection. Yes, I read the comments before they're posted. This is a moderated blog, and we review each comment before it's posted.

Well Bridget, obviously you are just reading the comments when they should be forwarded to someone who can do something about them!!!!!! All you do is give us the same lame advise that we are getting from Equifax and TrustedId. How about you forward the comments to someone who can help us??? Right now I don't feel there is anyone who cares!!

You may want to submit to the FTC at FTC.gov/complaint  or to the  Consumer Financial Protection Bureau.

Can not sign up

OMG people, the problem is not the problem; the problem is you understanding your attitude about the problem.
Who has access to your information besides Equifax......(Jeopardy Music in the background)Who are the Breacher's? Yes, that's correct, so the question is how does Equifax know who is an imposter and who isn't?
And the second part of that question would be, how do you know you are getting an email from Equifax?

As suggested, to protect myself I signed up for Equifax's free TrustedID product. Last week, I received a credit monitoring alert, directing me to check my TrustedID account for fraudulent activity. Consequently, I discovered activity that I was unfamiliar with. As instructed by Trusted ID, I called their "fraud specialists." The number I called was clearly a foreign call center. I asked a number of times for help. The operator provided no answers and at one point told me I wasn't signed up for the service. (I had my account open on my computer while on this call) Finally, the operator gave me another number to call for help. I hoped this would be an actual employee at Equifax. Unfortunately, the number I called was an out-of-service 1-800 number.

Unsatisfied with TrustedID's help, I used all of my annual free credit reports provided by the ftc. Confused and to my surprise, there was no activity on any of the three (3) credit reports. Armed with this knowledge, I again called the TrustedID support center. Again, I explained my issue. Again, the operator at the foreign call center, provided no help, then gave me another number to call. Again, when I called the number, it was out-of-service. At this point I was beyond livid.

Angry, I decided I was done with this product. Accordingly, I logged into my account. I clicked the link that says, "cancel my subscription." A dialog box pops up and says I cannot cancel my subscription, please call a "fraud specialist" for help at the same help number I called twice with terrible results.

So, I called the number for the specific purpose of canceling my subscription to TrustedID. This time I was told by the foreign call center operator that she could not cancel my subscription. Again, I was given another number to call. Again, when I called the number, I got another out-of-service number.

Having experienced nothing but frustration and anger, I decided I was done with trying to talk to TrustedID. Based on the lack of activity on my credit reports, I concluded, either TrustedID was scamming me or they had a defective system.

Only, it keeps happening. I got another alert this morning from TrustedID. The same creditor apparently entered an updated tradeline on my credit report. Having expended my free credit reports, and reached my limits trying to contact Equifax for help, I have no idea what to do. I called the purported creditor on the updated tradeline. They have no activity associated with my SSN.

I've now wasted countless hours trying to get answers, I've experienced countless hours of anxiety over weather somebody is trying to use my identity to take out auto loans. I am no closer to answers. For equifax it's just another day of business.

If you sign up for the TrustedID product, do not expect protection. Do not expect helpful customer service. Expect a company that only sees you as a credit report. Consumers are not their customers and they do not care about you.

I called in Sept and was told my information probably WASN'T affected. I went ahead and signed up for the Active Trust ID anyway, but when I tried to put a freeze on my account, the system wouldn't allow me to do what I needed to do. I tried calling which got me nowhere. Can't recall if I was actually able to leave a message or not, but I was never able to speak to a human being. So now, six months after the breach happened, and a month after they told me my account was not involved, I get a letter from Equifax telling me that, in fact, my account was one of those breached. NOT impressed!!! How can the FTC allow these companies to gather our information WITHOUT our permission and not force them have more control over the security of said information, and when breaches happen, allow these companies to sit on the information for six months before alerting the people who it really affects?

Why is there no update on Equifax or jail time these CEO resigns sold his stock sickening ...that whole company in my opinion is a scam

Responding to a letter from Equifax to set up their Protect service following their data breech, the freephone number is answered in India by someone who can barely speak English who requested all my finanical account details. No way. How do you contact Equifax in the UK? Anyone?

You sent a letter telling me my info is probably hacked, and THEN you ask me to give you all my info including my full SS number???!!!!???? Ain't doing it!

It is now11/15/17 & i was impacted but still can not execute the sign up process. These people should be shut down & no one shoukd have to pay 1 red cent for their own credit reports or fraud protection. The financial institutions should be the ones paying the credit reporting agencies for data if they want to determine credit worthiness. This is another perfect example of greedy corporate america screwing the little guys.

No response from Equifax. Is there anything the government can do to make them responsible???

I got a letter from Equifax that my data has been stolen November 7th. I have been trying to sign up for the credit service and lock my account ever since. I have called them numerous times, opened an account, they say they have activated an account for me, BUT I CANNOT LOG IN TO THE ACCOUNT. I keep calling them and they keep telling me to wait 48 hours and all will be fixed. IT NEVER GETS FIXED. I have had it with the incompetence. I cannot believe the only way to lock an account is to log in, and I CANNOT LOG in. Ridiculous!!! They need to be held responsible. I never gave them permission to have my most critical data, and for them to lose it is criminal.


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