Getting your money back from Western Union

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Did you lose money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017? If so, you can now ask for your money back – and you have until February 12, 2018 to file your claim.

Earlier this year, we told you about the FTC’s settlement with Western Union, which agreed to return $586 million to people to settle the FTC’s charges that Western Union hadn’t adequately protected people from fraud, and didn’t properly discipline problem agents.

The US Department of Justice (DOJ) is handling the refunds – or “remission,” as they call it. Here’s what you need to know:

  • If you already reported your fraud loss to Western Union, the FTC, or another government agency, you might get a claim form in the mail. The forms were just mailed today and will come from Gilardi & Co, which is the company DOJ hired to handle the claims. You can file your claim online – just use the Claim ID and the PIN that are on the form you get in the mail.
  • If you didn’t already report your loss, or you don't get a claim form in the mail, go online to file your claim. Start at FTC.gov/WU to get to the claims website.
  • If you’re putting in a new claim, or changing the pre-filled amount on the claim form you got in the mail, you’ll be asked for documentation. Upload – or send copies of – the receipts or transfer send forms you have, and give as many details as you can remember about the transfer. If you don’t have documentation, you can still complete the form and give as much information as you have. DOJ will use the information you give them to try to validate your Western Union money transfer.
  • The claim forms ask for your Social Security number (SSN). That’s because, before they can send you a check, DOJ is required to see whether you owe money to the US government. For that they need your SSN. That’s why we’re suggesting filing your claim on the secure website.

You do not have to pay to get your money back. Don’t pay anyone who says they can file a claim for you. And nobody will ever call you to ask for your bank account or credit card number. It’s free to file your claim form, and you can only do it online or by mail. Find the claim form and the only real address that accepts claims at FTC.gov/WU.

And then: patience. It will take DOJ up to a year to validate all the claims it gets and return money to people. Check FTC.gov/WU for updates.

Infographic of ghow to get a refund from Western Union

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On average, how long does it take to get your money back from Western Union after filing?

It might take one year or longer to process and verify all the requests and determine who is eligible to get a payment.  The US Department of Justice mailed more than 500,000 claim forms and letters to people who reported losses. Many other people who did not receive letters may file requests for refunds.

You can go to FTC.gov/WU for updates about the refunds process.

I lost money thru a scam.It was from Feb.2017 thru Sept.2017. Why am I not eligible for reimbursement from Western Union?

This refund process is a result of the settlement between Western Union, the Federal Trade Commission, the US Department of Justice and other law enforcement agencies.  The refund process is related to the settlement and is designed to allow only people who sent money between January 1, 2004 and January 19, 2017, to seek a refund.

You can report the scams in February - September 2017 to the FTC at FTC.gov/Complaint and to the the Western Union Fraud Hotline at 800-448-1492. The information you give will go into a secure database that law enforcement uses for investigations. If the scammer contacted you through a website, for example a dating website or product sales website, you can report the problem to that site too.

I already send all document's how much I lost, will I get all the money I've lost?

Before you can receive a refund, the US Department of Justice must verify your claim. The amount you receive will depend on how much you lost, and how many other people submitted verified claims.

Only the amount you transferred through Western Union is eligible for a refund. Any Western Union fees you paid, or transfers you sent through other companies are not eligible for a refund.

what if it was after Jan. 2017 and in March 2017 do you still get the money because you were scammed

This refund process is a result of the settlement between Western Union, the Federal Trade Commission, the US Department of Justice and other law enforcement agencies.  The refund process is related to the settlement and is designed to allow only people who sent money between January 1, 2004 and January 19, 2017, to seek a refund.

You can report scams to the FTC at FTC.gov/Complaint and to the the Western Union Fraud Hotline at 800-448-1492. The information you give will go into a secure database that law enforcement uses for investigations. If the scammer contacted you through a website, for example a dating website or product sales website, you can report the problem to that site too.

Hi, I live in Ireland and was wondering if this is valid for here also. I was scammed on western union and it would be so great to get my money back. Thanks.

Yes, you can request a refund if you live in Ireland. You don't need to be an American citizen or be in the United States to file a petition.

Go to FTC.gov/WU to read about the refund process. Also, there are two buttons at the top of the FTC.gov/WU page that link directly to the page where you file your claim. If you didn't get a claim form from the US Department of Justice, click the orange button that says "I lost money, but did not get a claim form."

Yes!! I have sent money out to a scammer using Western Union in that was like 2 years ago now my bank account is messed up from doing this..

If you sent money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back.

You must file a claim by February 12, 2018. Go to FTC.gov/WU to start.

3 western union transaction was not made. USAA Bank wanted to investigate possible fraud. Number one transaction $503 number 2 $758 number 3 transaction $1,060.Made on October 18th 2017. Where do I get a refund form.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back.

You can not ask for a refund for money you sent on October 18, 2017.

If you sent money between January 1, 2004 and January 19, 2017, you can can a claim. You must file by February 12, 2018. Go to FTC.gov/WU to begin.

I am here presently living in Japan and i am not an American can i submit ordo i have the chance to having back the money that i sent and still i have all the receipt since 2012 till 2015 and i have also the copies

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018.

 

You are not required to be a United States citizen or in the United States to file a claim. Go to FTC.gov/WU to start the claim process. When you submit a claim online, you can attach electronic copies of documents.

I have lost money to a scammer the last year but it was between March and December 2017. Can I still claim this loss?

hi Ive been scam by a american company im from canada. Can i claim my mney also?

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018.

 

You are not required to be a United States citizen or in the United States to file a claim. Go to FTC.gov/WU to start the claim process.

I was scammed in December 2008-2009 using western union. I sent money to receive money but i never got my money. I was wonder if i was eligible to get my money back. I lost 1200 in all. I was told i got a free federal grant for 9000 but i had to pay fees in order to receive it.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start begin. When you file the claim online, you can tell when you sent the money and why you sent it.

I'M BAUGHT A 10.00 MONEY ORDER FROM MINIT MART IN BROWNSVILLE,KY 42210 AND FILLED IT OUT VITAL STATISTICS FOR A DEATH CERICATE FOR MY SISTER AND THEY SENT THE MONEY ORDER BACK TO ME AND SAIS A DEATH CERICATE IS ONLY 6.00 THEY WILL NOT CASH THIS MONEY ORDER AND I ON SSI MONTHLY I CAN'T AFFORD TO SENT 15.00 DOLLARS FOR A 10.00 MONEY ORDER WILL I HAVE TO TRACH THIS MONEY ORDER IN TRACE CAN I CAN'T AFFORD I CONTACTED WU ONCE BEFORE AND YOU ALL SAID I HAVE TO CALL THE 1-800-999-9660 BUT ITS ONLY A ERCORDEING THAT DON'T HELP ME SO CAN YOU PLZ HELP ME I AM PRAYING I CAN GET SOME HELP WITH THIS DEBBIE

You can file a complaint about this with the Consumer Financial Protection Bureau at CFPB.gov. The CFPB helps people get answers directly from companies.

After Feb.12.18 are you start money back?

After February 12,  the US Department of Justice must process and verify all the claims. The US Department of Justice must determine who is eligible to get a payment. That work could continue for one year or more. The page westernunionremission.com will show updates later.

My father-in-law was scammed for a number of years by lottery and competition scammers in Canada which we became aware of in 2003 and managed to stop by September 2003. We are in the UK and made an attempt to get our local police and the RCMC assistance but received no interest. Unfortunately, he died in 2006 and we never came across any documentation which indicated the total he sent by Western Union, but our trawling of his bank accounts at the time resulted in perhaps £30,000 lost. Is there any way we can make a claim given that it occurred before 2004 and we don't have any documentation?

You may file a claim for a family member if you represent an estate, or have power of attorney for the claimant. If you do that, please provide supporting documents for your role, and be sure to provide the claimant’s Social Security number or ITIN with the claim. Learn more at FTC.gov/WU.

I've tried filling out a form on here but it's not going through !!any 800 numbers so I can talk to a real person about this

There is no form on the FTC website.

If you go to FTC.gov/WU and click the blue button or the orange button at the top of that page, you are redirected to the place to file a claim.

If you need help when you file a claim, call 844-319-2124.

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