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Getting your money back from Western Union

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Did you lose money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017? If so, you can now ask for your money back – and you have until February 12, 2018 to file your claim.

Earlier this year, we told you about the FTC’s settlement with Western Union, which agreed to return $586 million to people to settle the FTC’s charges that Western Union hadn’t adequately protected people from fraud, and didn’t properly discipline problem agents.

The US Department of Justice (DOJ) is handling the refunds – or “remission,” as they call it. Here’s what you need to know:

  • If you already reported your fraud loss to Western Union, the FTC, or another government agency, you might get a claim form in the mail. The forms were just mailed today and will come from Gilardi & Co, which is the company DOJ hired to handle the claims. You can file your claim online – just use the Claim ID and the PIN that are on the form you get in the mail.
  • If you didn’t already report your loss, or you don't get a claim form in the mail, go online to file your claim. Start at FTC.gov/WU to get to the claims website.
  • If you’re putting in a new claim, or changing the pre-filled amount on the claim form you got in the mail, you’ll be asked for documentation. Upload – or send copies of – the receipts or transfer send forms you have, and give as many details as you can remember about the transfer. If you don’t have documentation, you can still complete the form and give as much information as you have. DOJ will use the information you give them to try to validate your Western Union money transfer.
  • The claim forms ask for your Social Security number (SSN). That’s because, before they can send you a check, DOJ is required to see whether you owe money to the US government. For that they need your SSN. That’s why we’re suggesting filing your claim on the secure website.

You do not have to pay to get your money back. Don’t pay anyone who says they can file a claim for you. And nobody will ever call you to ask for your bank account or credit card number. It’s free to file your claim form, and you can only do it online or by mail. Find the claim form and the only real address that accepts claims at FTC.gov/WU.

And then: patience. It will take DOJ up to a year to validate all the claims it gets and return money to people. Check FTC.gov/WU for updates.

Infographic of ghow to get a refund from Western Union

Comments

I AM AN OLDER GENTLEMAN AGE 63 I WAS TARGETED BY PEOPLE WHO TOLD ME I WON A MILLION DOLLARS AND A MERCEDES, ALL I HAD TO DO WAS PAY TAXES ON IT I PAID OVER $12,000 BETWEEN APRIL 2017 AND DEC 2017 THRU WESTERN UNION IM ON A LIMITED INCOME CAN I GET HELP TO GET SOME OF MY MOBEY BACK! I LEARNED THE HARD WAY ABOUT SCAMS.

The claim process is only for people who used Western Union to send money to a scammer from January 1, 2004 and January 19, 2017.

You can report a scam that happened later in 2017 to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400.

The US Administration on Aging can help older adults find services like transportation, housing and food assistance. Go to eldercare.acl.gov or call 1-800-677-1116.

I was just scammed yesterday can I still file a claim?

No, you can't file a claim.The refunds related to Western Union's settlement with the FTC are for money sent between January 1, 2004 and January 19, 2017. You can report a scam that happened after that date to the FTC at FTC.gov/complaint and to Western Union's Fraud Hotline at 800-448-1492.

I lost a good amount of money from a scam beginning in February 2017. I am also just now finding out about this. Is there any pathway I can take to possibly get any of my money back? From the looks of it I wasn’t scammed during the ‘timeframe’ listed and I’m just past the date, but I wanted to ask to check just in case... thanks.

You can report the problem to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400. If the scammer contacted you through a website, for example a dating website or product sales website, you can report the problem to that site.

I have been cheated by a scammer and lost about usd 100,000 sent many times through Western Union for period january and February 2018, what should i do? Is that i could ask for money return or can have a complaint form? Please kindly help by anwering my question, thank you so much

You can report the problem to the FTC at FTC.gov/Complaint and to the Western Union Fraud Hotline at 800-448-1492.

If the scammer contacted you through a website, for example a dating website or product sales website, you can report the problem to that site.

How can I check the status of my claim? Can I get contact info (:

You could contact the refund administrator to ask about your claim. At this time, while they are reviewing all the claims, they will probably say your claim is "under review." You can go to FTC.gov/WU periodically. That is where we will post new information.

Hi, I was scammed in 2015 but never filed a report with WU. If I submit a report now to obtain a “refund”, as part of the validation process will they investigate the actual scammer? Will someone be contacting me?

If you didn’t already report your loss, go online to file your claim. Start at FTC.gov/WU to get to the claims website. Read the questions and answers on FTC.gov/WU to understand how the claims process works.

I also had contact with someone offering loans regardless of credit he told me to send money for a loan svc chg thru western union which had to be paid in full first. And once recieved the funds would be deposited into my acct within 1 hour.and wasnt ever done. Because i was scammed and ripped off after the dates ftc stated what can i do now ? Where can i go for help ? Pls tell me what can be done. Thank you

You can report that to the FTC at FTC.gov/Complaint and to the Western Union Fraud Hotline at 800-448-1492. If the scammer contacted you through a website, for example a dating website or product sales website, you can report the problem to that site.

I sent $1200 to get a goverment grant. October of 2017. Never receved the grant

Yes Western Union not help no one , They not even help police when they called on my behalf. I was scammed 500 and near 200. Funny is we had deedline to have forms all back in Feb 18,2018. I write asked maybe how long before we recice. I see now they x-stend near 3 months to have forms all sent back in , I got reply how long before checks be sent b.............

(Hello, It will still take some time—potentially a year or more—to process and verify petitions, and determine who is eligible to get a payment. Check www. WesternUnionRemission. com for updates on the status of the process. Thank you, and if you have any additional questions feel free to check our FAQ on our website at www. westernunionremission. com. Best Regards, Western Union Remission Administrator

I already filed my claim, when will I recieve the money.

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. We will update the information at FTC.gov/WU when we have more information.

What if you lost money but it was in February 2018 after the cutoff date? Is there any recourse?

You can report that to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400. If the scammer contacted you through a website, for example a product sales website or social media site, you can report the problem to that site.

Hood and I lost money with a truffle 2016 I reported I to the FBI and have not received anything so far for remission but one question forma 2017 you can do immediatley denounced ad I did when whenI understood truffle?????Thanks

  If you used Western Union to send money to a scammer who between January 1, 2004 and January 19, 2017, you can file a claim to get your money back.

Go to FTC.gov/WU for more details. You can click the orange button at the top of the FTC.gov/WU page to connect to the claim filing website.

You must file a claim by May 31, 2018.

I have also sent a lot of money to a fraudster in the sum of 6000 € .... please help me to get the money back ... I ask you from all hearts My name is elena

If you used Western Union to send money to a scammer who between January 1, 2004 and January 19, 2017, you can file a claim to get your money back.

Go to FTC.gov/WU for more details. You can click the orange button at the top of the FTC.gov/WU page to connect to the claim filing website.

You must file a claim by May 31, 2018.

Everyone was given ample time to file their claim by Feb. 12, 2018, so it should not have been extended any longer. It is now into 2 yrs. and it should not take this longer period of time for it to be processed. It is time that claims should be processed now when they have been verified and the administrator should be able to do this more quickly

i lot 1200 and the wedter union dont help me

If you used Western Union to send to a scammer between January 1, 2004 and January 19, 2017, you can file a claim and ask to get some money back. You must file a claim by May 31, 2018. Go to FTC.gov/WU to read more. You can click on the orange button near the top of the FTC.gov/WU page to connect to the claim filing website.

If you lost money after January 19, 2017, you can call the Western Union Fraud Hotline at 800-448-1492.

I sadly lost over $9,000.00, to a smooth-talking scammer, and had no idea about this possible refund/retrieving of some of my funds, until I noticed a post about WU and the FTC, via social media very recently. I'm very grateful for the extension, and hope that I will be totally refunded.

Claim no wuu104xxxxxxx i am still waiting for payment

I GOT SCAMMED FOR 750. 00 2 YRS. AGO, MY SON FILLED OUT MY COMPLAINT FOR ME ON,LINE. I STILL DONT KNOW ANYTHING. ?? JOSEPHINE

The US Department of Justice must review the claims that people filed. It might take one year or longer to review the claims and determine who is eligible to get a payment. We will put information at FTC.gov/WU when we have news about the refunds process.

The filing date was Feb. 12, 2018, then it got extended to May 31, 2018, people were given ample time to file their claim by Feb.12, 2018, so why was it extended again. Seems that this process is taking too long and should be handled more quickly. It would be nice for the victims to receive their funds instead of going into 2yrs. now. The Dept. of Justice should spend the process up faster than this and refund people their money. Seems that this is just costing more funds in handling the process. Please process this remission asap

I'm seeking more than a refund. How bout years of stress and the inability to use any online transaction on western union. Or the fact that I lost money causing my credit to down spiral. I believe I deserve $50,000.00 or the years it took to rebound from that lose.

I seriously don't understand the original February 12th deadline, then it was moved to May 31st!? Receiving a pre-filled claim form in the mail makes me think I was already verified as one of those who lost money. You would think once I submitted it, I should have gotten a check back within weeks. (Why not if the government can process my online tax return and send my money in 2 weeks). I received it November 17th and filed it within a day or 2 and it's approaching May. I'm grateful for the chance to gain lost money, but this is taking too long! Also, why must "the amount you get will depend on how much you lost and the number of people who submit valid claims"?? I would think $586 million covers all complaints and my lost money should not depend on anyone else filing or not filing. An actual answer instead of some copy and paste from this site would be helpful. Thank you.

These fraudulent people actually took 3000 dollars of my hard earned money. I gave them money to help them out.

We purchased a pet online and got completely scammed and then they came back and asked for more money. BEWARE!!!

Hello, I filed my remission form over 6 months ago but now I am moving to a new address. Where do I send my new updated address information? Thank you

Contact the refund administrator. And save the link to FTC.gov/WU -- it has useful information and links, and that's where we'll post news when it's available.

I LOST 750. 00 DOLLARS.. MY SON WENT ON LINE AND FILED FOR ME MONTHS AGO. WHAT IS HAPPENING ???

The US Department of Justice must review all the claims that people filed. It might take one year or more to review the claims and determine who is eligible to get a payment.

We will put information at FTC.gov/WU when we have news about the refunds process.

I don't understand why they need to see if we owe the government any money before we can get our refund.
when we sent the money the government didn't give us the money to send these people.

I am just wondering why we will only receive back the amount of the money transfer and why we can not get money for other expenses that we may have had due to being scammed.

Is there also going to be public records made available showing how the money was paid out and to who ---attorneys; clients; etc...

The US Department of Justice is handling the refund process. It hired Gilardi & Co. to manage the process. You may want to ask the refund administrator about record keeping.

If someone was scammed after the dates posted? If so,how do I go about doing that?

You can report a scam that happened after the dates posted to the FTC at FTC.gov/complaint and to Western Union's Fraud Hotline at 800-448-1492. The information you report to the FTC goes into a database that the FTC and other law enforcement agencies across the country share, and use for investigation.

I got the form in the mail filled it out and sent it back in ......was that ok I didnt know I could do it online

Some people recieved claim forms by postal mail from Gilardi & Co, the company that is working for the US Department of Justice. Those claim forms had a Claim ID and PIN number. If you recieved a claim form and sent it back by postal mail, that is OK. You do not need to fill out another claim form online.

When you are given an ID then why are you not given a pin No.????

I put it at the I.R.S. About a scam 2017, at 15 and 29 one $1000 and $500. But I have not got from it. It was at Fry's Western Union. I was called Federal Government Organisation was the scam.

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