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Questions on your money back from Western Union?

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Since we told you it’s time to ask for your money back from Western Union’s settlement with the FTC, we’ve gotten some questions about who can make a claim, when, and how it works. Here are some answers.

  • If you lost money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017, you can file a claim. You have until February 12, 2018, to file your claim.
  • You do not have to pay to get your money back. To file a claim, you have to give your Social Security number or Individual Taxpayer Identification Number (ITIN) on the claim form. But nobody will call you to ask for those numbers, or for your bank account or credit card number. Anyone who does is a scammer, so tell the FTC right away.
  • If you don’t have either a Social Security number or an ITIN, check the box that says so. When asked for a reason, you can explain that you’re not a U.S. citizen – or whatever other explanation applies.
  • The U.S. Department of Justice (DOJ) is managing the claims process through the company they hired, Gilardi & Co. Your claim will go to Gilardi, but we suggest you start at FTC.gov/WU, which will link you to the claims website.
  • If you had reported your loss to Western Union, the FTC, or another government agency earlier, you might have gotten a pre-filled claim form in the mail. But even if you didn’t, you can still file a claim.
  • To prove how much you lost, it helps to have documentation – like a receipt or transfer send form. If you don’t have those, file anyway. Give as much information as you can about your wire transfer and the money you lost, including when and why you sent it. That will help DOJ validate your claim.
  • We know it’s not that safe to send your Social Security number through the mail to someone you’ve never heard of. That’s why we suggest filing your claim online, starting at FTC.gov/WU. But if you got a claim form in the mail from Gilardi and you want to return it by mail, the only address to send it to is: United States v. The Western Union Company, PO Box 404027, Louisville, KY 40233-4027.
  • If you have power of attorney for someone, or you represent their estate, you can file a claim on their behalf.
  • How much money you get back depends on how many people file a claim, and how many claims DOJ can validate.
  • It might take a year for DOJ to process all the claims and send out checks.

 

Check FTC.gov/WU for updates and answers to other questions.

 

Comments

I got the letter from Gilardi for the exact amount I was scammed. Filled it out and mailed it in. After reading the above, I'm wondering if the letter arrived.
Is there a phone number I could call to see if my letter arrived? Feb.12th is not far off!

Here is contact information for the refund administrator:

I was twice how can I get reimburse here's my email address 

We don't post private email addresses on the blog.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back.

 

You must file a claim by February 12, 2018.

 

Go to FTC.gov/WU to read about the refund process. You can  click a button at the top of the FTC.gov/WU page to connect to the claim-filing website.

I was contacted by western union saying they would give me my refund, should I still contact DOJ?

Someone might be trying to trick you. The person who called might not really be from Western Union.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start the process.

was sending money but western union cancelled the transaction and then informed me I had to wait 7 days for a refund, omg, while the money was in my bank I would earn interest on it, yeah its only a week but being in western unions bank are they earning interest. if they cancellrd why not return money straight away as it never reached the destination to where it was suposed to go to. They tell me it could be fraud ok they gave me that advise so then it was up to me as I knew it wasnt, would never use them or money gram again, they tell what to do with my money and the whole time they are holding it who are the actual scammer???

I filed a claim to the Dallas FBI internet crime unit and Western Union scam unit and haven't heard anything from either one. The claim was May 5, 2017. Was it because it was passed the dead line?

If you want to ask for money back, you have to file a new claim form connected to this settlement. You have to file the new claim form by May 31, 2018.

To start your claim, go to FTC.gov/WU. There are two buttons at the top of the FTC.gov/WU page. If no one sent you a claim form already, you can click on the orange button. Then click again, and you will be connected to the US Department of Justice claim filing website. The online claim form asks for information about the money you sent.

I made multiple transactions. Do I need to file a separate claim for each transaction or can I do one claim for the total amount?

Please go to FTC.gov/WU to connect to the U.S. Department of Justice claim filing website. Follow the directions on the DOJ website.

What if I am outside of the USA (Australia) Can I make a claim

You are not required to be a United States citizen or in the United States to file a claim. If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

I know you don’t have an exact number as there are many variables, but could you please ballpark the percentage we can expect to recover? Is it 1-2% or actually significant? Don’t want to spend the time digging up documents if not.

If your claim is verified, the amount you get will depend on how much you lost and the number of people who submit valid claims.

Only the amount you transferred via Western Union is eligible for a refund. Other expenses like Western Union fees, other losses, or transfers sent through other businesses are not eligible for a refund.

I was wondering when our claims will be paid, I was scammed by a lot more than what the letter said, but anything would help at this point being on disability, unfortunately I do not have the receipts anymore, I filed my claim as soon as I got the letter online, thank you.

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. We will publish more information when we have it.

Still waiting to hear from Western Union. I got 2 forms in because I didnt have much proof but attached what I just found to show the name the imposter was using. Dan Yeast Sr was the name at the time

If you want to file a claim to ask for money back, you must file by May 31, 2018.

When will our money be sent out

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. We will update this page when we have more information.

I just rediscovered my claim form buried under a pile of mail w/a Feb 12th deadline which has now passed. Surely if we have valid claim we should still be able to send in our form, correct? Please advise?

The deadline was extended to May 31, 2018.  If you used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get your money back.  

You have a fill out the paper claim form you have and send it back by postal mail, or go to FTC.gov/WU and click the blue button near the top of the page to connect to the online claim filing website.

I lost money during the dates listed above through WU, filed a complaint with the FTC, but never got my money back. It’s after 2/18 but can I still try and get it back?

Yes, you can still file a claim. The filing deadline was extended to May 31, 2018. Go to FTC.gov/WU to start the process.

Is there anyway to get an update on the status of the claim that we individually filed?

You can request an update from the refund administrator. You may get an answer that your claim is "under review."

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. The FTC will publish new information at FTC.gov/WU.  You can visit that page periodically to check for updates too.

I am from the Philippines, am i eligible for refund too.i lost a very big sum of money due to a scammer. Pls help me as to what can i do as im now very poor and in ao much debt.

If you used Western Union to send money money to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. You must file a claim by May 31, 2018.

Go to FTC.gov/WU to read more about the refund process. You can click the orange button near the top of the FTC.gov/WU page to connect to the claim filing website.

Yo no hablo inglés. Necesito saber si ya empezaron a reembolsar el dinero a las victimas de las estafas ??? No tengo idea de dónde puedo buscar información.

For help in Spanish, go to FTC.gov/es/WU.

hel;lo I have been victimized by the scammers using western union I would like to no will you be able to see all my transaction since 2008 if I lost my mtcn numbers could you please email me and let me no

We can't send you email. If you want to ask for a refund, you must file a claim. You must file the claim by May 31, 2018.

You can file a claim even if you don't have all the paperwork. You can file a claim online. Click on this: FTC.gov/WU. The FTC.gov/WU page tells more about refunds. To file online, click the orange button near the top of the FTC.gov/WU page. It connects to the website where you file a claim.

I do not think that the date of filing is by Feb. Of 2018 when a person who was scammed just found out about this suit against Western Union in April 2018

Not a comment, a question. I sent in the original form I got, but since learned that I need to file a correction due to death of fraud victim. I have tried to use the link to get a blank form, but cannot get it to work. I have the claim number, but not the PIN. How can I get a blank form?

If you click the link on this page, it should open a form that you can print.

Or, you could submit a petition online at the Department of Justice online site.

what if you were paid from someone on line between those dates and deposited the money orders onto you bank account and waited 30 days to withdraw said money and then western union said they were fake money orders...which they were not but then the bank took the money out of your account to pay back western union but no one would ever give you any explanation in writing....it was $5000 and I did file with the banking commission file a report with Citi bank for what they did. should I file for this, I did get something in the mail but cannot find it at this time.

This settlement is for people who used Western Union to send money to someone for a scam between January 1, 2004 and January 19, 2017.

If you used Western Union to send money to someone for a scam between those dates, you can file a claim to get money back.

You can file a claim about the money you sent by May 31, 2018. Go to FTC.gov/WU to read more about the refund process. To file your claim, click the orange button near the top of the FTC.gov/WU page. It will connect you to the claim filing website.

I have sent in a claim and documentation I have never heard from anyone. Is there anyway to check if they received my documents?

You can contact the redress administrator. Use the information from the administrator's contact us page.

What if I don't have paper work or the exact amount?? and I was scammed twice in that period

If you sent multiple money transfers related to a scam, you can file claims for all the money transfers that occurred between January 1, 2004 and January 19, 2017. You can file a claim even if you don’t have paperwork related to your money transfer. You may still be eligible for a payment. You must submit a claim by May 31, 2018. Go to FTC.gov/WU to start the process.

i have sent in my information for a refund and had to do it several times as there was many.will there be one check or one for each time I entered

The US Department of Justice is handling the refund process. You could contact the refund administrator to ask about that. The contact information is on this page.

When does the clock start to receive a settlement from the DOJ? It states that it can take up to a year for the DOJ to send out checks, but does that year start once you complete the petition, once your petition is verified and if so, how do you know when your petition is verified? Or does it start after May 31st or if there is another extension for the petitions to be filed?

I don't know if I can answer your question precisely, but here is more information about the process: People started filing claims around November 13, 2017. The deadline to file a claim is May 31, 2018. Claims are reviewed as they come in. It may take one year or more for the US Department of Justice to review, process and verify peoples’ claims and determine who is eligible to receive a payment. The amount you receive will depend on how much you lost, and how many other people submitted verified claims.

I have over 50 of these claims to file. May I submit them 10 at at time since it's a lot of work to submit all 50 at once? I will include my social security number and mailing address on each petition with the 10 claims.

The deadline to file a claim is this Thursday, May 31, 2018. Do not make your own petition.

Use the paper claim form that's available at FTC.gov/WU, or file a claim online.

To file online, go to FTC.gov/WU. Click the orange button that's near the top of the page. It will connect you to the US Department of Justice of website where you can file online.

How do I check the status of my claim with a real live person? I submitted a claim October 2017 can I get number to check my status update?

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information for claimants, and we'll update the page when there is news.

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