Questions on your money back from Western Union?

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Since we told you it’s time to ask for your money back from Western Union’s settlement with the FTC, we’ve gotten some questions about who can make a claim, when, and how it works. Here are some answers.

  • If you lost money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017, you can file a claim. You have until February 12, 2018, to file your claim.
  • You do not have to pay to get your money back. To file a claim, you have to give your Social Security number or Individual Taxpayer Identification Number (ITIN) on the claim form. But nobody will call you to ask for those numbers, or for your bank account or credit card number. Anyone who does is a scammer, so tell the FTC right away.
  • If you don’t have either a Social Security number or an ITIN, check the box that says so. When asked for a reason, you can explain that you’re not a U.S. citizen – or whatever other explanation applies.
  • The U.S. Department of Justice (DOJ) is managing the claims process through the company they hired, Gilardi & Co. Your claim will go to Gilardi, but we suggest you start at FTC.gov/WU, which will link you to the claims website.
  • If you had reported your loss to Western Union, the FTC, or another government agency earlier, you might have gotten a pre-filled claim form in the mail. But even if you didn’t, you can still file a claim.
  • To prove how much you lost, it helps to have documentation – like a receipt or transfer send form. If you don’t have those, file anyway. Give as much information as you can about your wire transfer and the money you lost, including when and why you sent it. That will help DOJ validate your claim.
  • We know it’s not that safe to send your Social Security number through the mail to someone you’ve never heard of. That’s why we suggest filing your claim online, starting at FTC.gov/WU. But if you got a claim form in the mail from Gilardi and you want to return it by mail, the only address to send it to is: United States v. The Western Union Company, PO Box 404027, Louisville, KY 40233-4027.
  • If you have power of attorney for someone, or you represent their estate, you can file a claim on their behalf.
  • How much money you get back depends on how many people file a claim, and how many claims DOJ can validate.
  • It might take a year for DOJ to process all the claims and send out checks.

 

Check FTC.gov/WU for updates and answers to other questions.

 

Comments

What happens if you were scammed after Jan 2017?

You can report a scam to the FTC at FTC.gov/complaint. You can provide information about the company, what it promised, and what you received. The information you give goes into a database that law enforcement uses for investigations.

If you used a money transfer service, you can also report it to the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400.

You already told me my claim could be be paid back to me, even though I gave you clear cut information on the theft, including personal information on the person. So I have accepted your answer. and threw out all paperwork in discuss.

Please read the questions and answers at FTC.gov/WU.

Before you can get a refund, your claim must be verified by the Department of Justice. If your claim is verified, the amount you get will depend on how much you lost and the total number of people who submit valid claims.

Only the money you transferred through Western Union is eligible for a refund. Money you paid for Western Union fees is not eligible for a refund. Money you sent through other wire transfer businesses or lost in other ways is not eligible for a refund.

Ms. Small, I find it unethical that we are not entitled to reimbursement for the astronomical fees that Western Union charged. As reported... "even in the face of obvious evidence that many of its own agents were complicit, Western Union ignored it while pocketing massive cash.” I believe that Western Union fees should be addressed. This is beyond wrong, and I find it unacceptable. The rich stay rich as per usual.

I was a victim of the Western Union scam, but do not have any documentation. I know the Western Union which I sent money from in New Haven,CT

You can file a claim if you don't have documents. Give as much information as you can about your wire transfer and the money you lost. Tell when you sent the money and why. Those details will help the Department of Justice validate your claim.  To start, go to FTC.gov/WU.

You must file by February 12, 2018.

what if the date of the scam was 8/23/17 ???

You can't file a claim through this refund process for money lost on 8/23/17. You can report the scam to the FTC at FTC.gov/complaint, and notify the wire transfer company you used. You can call the Western Union Fraud Hotline at 800-448-1492 or MoneyGram Customer Care Center at 1‑800‑926‑9400.

I lost $4500 and the money with your scam

If you lost the money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start.

Why do we need to give our social security numbers if you have the receipt I've been scammed and have filed with western union too.

You must give your Social Security Number because, before the Department of Justice (DOJ) can send a refund, DOJ must check with the Treasury Offset Program to verify that you don't owe any money to the federal government. DOJ needs your Social Security number to do the verification.

already been scammed once how do we know that I won't be scammed again by this program . I don't owe any taxes to the government .. .

If you don't want to send your Social Security Number on a claim form by postal mail, the FTC suggests that you file your claim online, start at FTC.gov/WU.

Re: Scam I was scammed on 04/27/2017 for $1,330 via Western Union and reported the larceny to the Troy, NY Police Dept. The date of crime is not included in the present WU settlement cited in your email. Is there another action pending to include my date of theft? What action can I take now?

You can report the scam to the FTC at FTC.gov/complaint, and call the Western Union Fraud Hotline at 800-448-1492.

I sent money to the AZ prison system from 2004 until 2016 and at times it got loss.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to begin.

We were scammed and asked not only to send through Western Union but by Green Dot Cards and by Money Grams. Is there any hope of those monies being retrieved?

This refund process is related only to money you lost to a scammer between January 1, 2004 and January 19, 2017 and sent by Western Union. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start the process.

 

You can report problems with a MoneyGram transfer to MoneyGram Customer Care Center at 1‑800‑926‑9400.

There is an actual attorney on TV in California taking on clients for this exact purpose. So sad when they can get it for free

Christina, Thank you for your comment. Could you send a copy of your comment about the attorney to bloginfo@ftc.gov?

I recently was scammed out of $3000.00 by sending five wires on WU btween 12/13/17 and 1/2/18. Any chance of getting some money back?

 You can report the scam to the FTC at FTC.gov/complaint and to Western Union's Fraud Hotline at 800-448-1492. The information you give the FTC goes into a secure database that law enforcement uses for investigations nationwide.

sorry before was not right adrress. Well that's a good news I'll see what else I have left and will send via mail. Thank you very much for the good news

Noticed that you said the amount you get back depends on the number of valid claims and on whether DoJ can validate your claim. That implies victims will not get back everything they lost and that the amount being refunded is a set amount. That said, will the funds be doled out equally to all valid claims or will it be proportional to what you lost (eg someone who lost $9000 would get back more than someone who lost $1000, but neither would get back the full amount they lost)?

Western Union paid $586 million to settle charges brought by the Federal Trade Commission and the Department of Justice. Learn more about the refund process at FTC.gov/WU and the Department of Justice Remission site.

My mother gave my brother $6,500 to pay to Western Union. My brother has since deceased, but he is the one who filled out the Western Union paperwork. Can she file a claim using his SS #? Or can she use her SS # and explain that she is the one who actually paid the money?

The questions answers at FTC.gov/WU say you can file a claim for a family member, friend or client if you represent their estate, or if you have a power of attorney for the person making the claim. The other questions and answers at FTC.gov/WU explain more about the refund process.

Not only was I scammed when I had sent $1,100 through Western Union to a “Mule” in Georgia, am I able to file a claim for the $4,695 I had sent to what I thought was a real person. Sent it from my bank to a bank in California in which another “Mule” picked up?

Read about the kinds of scams covered by the Western Union refunds at FTC.gov/WU.

If you lost money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start the process.

I lost almost $50,000 mostly through western union....I have documents.

If you lost the money to a scammer between January 1, 2004 and January 19, 2017 and you paid by Western Union, you can file a claim to get money back. You must file a claim by February 12, 2018. Go to FTC.gov/WU to start the process.

I tried to file a claim. I don't have exact dates of the times I sent money through Western Union. I just threw away all my paperwork last month. I filled out the form on the site. I got a claim IS no. But I did not get a pin. And after I fill out the clam form do I push link that says (File a Petition for Remission) If so I do not have a pin to put in the form

Some people received claim forms in the mail, because they previously reported the fraud to Western Union or the FTC. Those claim forms had Claim IDs and PINs on them. The people who received forms by mail can go online to FTC.gov/WU and start the process of filing their claims, or send back the paper claim forms.

Some people did not get claim forms in the mail and therefore did not get PINs. If you did not get a claim form by mail, you can  go online to FTC.gov/WU and start the process of filing your claim. Filing a claim is also called "File a Petition for Remission."

When you file a claim, give details that the online form asks for. The form asks about the transactions, including how much money you sent, the date you sent it, the location you sent the money from, and the location you sent the money to.

I was scammed by IRS impersonation phone scam on 11/13/2015, and lost $4080, through MoneyGram in Wal-Mart store. I have document. Can I file a claim? Thanks.

No, you can't file a claim for money you sent through MoneyGram. This process is for people who sent money through Western Union.

I never received any update about my complaint from FTC.

If you report a problem to the FTC at FTC.gov/complaint, and you give your email address, you will get an automatic email reply. The information you give goes into a secure database that the FTC and other law enforcement agencies use for investigations. The FTC does not handle individual complaints.

Last year (apprx mid-yr) had been speaking w/several agents. Should I assume a claim was filed? Haven't been in contact in a while, pls advise. Sincerely, Cynthia

You must file a claim if you want to ask for a refund. You must file by February 12, 2018.

Go to FTC.gov/WU for more information. You can start to file your claim at FTC.gov/WU.

Put the board of directors of Western Union in prision. It's fraud, put them in jail for at least ten years, crime must not pay!

Do the claims payments extend to funds sent using Vigo? Their receipt notes identify Western Union as party to the wire transfers.

No, money transfers sent by Vigo aren't eligible for refunds under the Western Union settlement.

I was scammed by IRS impersonation phone scam on 11/13/2015, and lost $4080. Money was sent through MoneyGram in Wal-Mart store. I have document.
Is there a refund from MoneyGram or other settlements that I can ask for a refund? Thank you!

The refund program described in this blog is only for people who transferred money between January 1, 2004 and January 19, 2017 using Western Union. This program does not provide refunds for people who transfered money through MoneyGram. The Department of Justice and Federal Trade Commission do not have a refund program for people who sent money through MoneyGram.

You can report a problem with a MoneyGram transfer to MoneyGram Customer Care Center at 1‑800‑926‑9400.  You can also report the impersonation scam to the FTC at FTC.gov/complaint. The information you give will go into a secure database that the FTC and other law enforcement agencies use for investigations.

I NEED TO FILL MY CLAIM O?LINE

Did you send money to a scammer using Western Union between January 1, 2004 and January 19, 2017? 

 

If yes, you can file a claim to get money back. You must file a claim by February 12, 2018.

 

You can file your claim online. First, read the questions and answers at FTC.gov/WU. Then, click a button on FTC.gov/WU to go to the claim page.

can I email due file attached is to big. and who do I email address too??

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