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New deadline for Western Union settlement requests

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Did you lose money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017? If so, you can ask for money back from the FTC’s settlement with Western Union. And the deadline to file your claim was just extended to May 31, 2018.

Here’s the deal. Western Union agreed to return $586 million to people to settle the FTC’s charges that Western Union hadn’t adequately protected people from fraud, and didn’t properly discipline problem agents. To get money back, here’s what you need to do by May 31, 2018:

  • Start at FTC.gov/WU to file your claim online. If you got a letter in the mail about a complaint you filed earlier, you’ll have a Claim ID and a PIN. Click the blue “I got a pre-filled claim form” button and use those to file your claim. If you didn’t get a letter in the mail, click the orange button that says “I lost money, but did not get a claim form.”
  • Give as much information as you can about your loss. Upload any paperwork you have. The Department of Justice, which is handling the claims through their contractor, Gilardi & Co, will use that information to try to validate your Western Union money transfer.
  • Yes, you have to give your Social Security number or ITIN to file a claim. Read why here.
  • Don’t pay anybody to help you file your claim, or get money back. Anybody who asks you to pay for your claim or refund is scamming you. Tell the FTC.
  • Then, be patient. It might take a year for the Department of Justice to validate all the claims and start returning money.

If you have questions, you might find answers here, and also check out the FAQs at FTC.gov/WU. Why not do it now? But you have until May 31, 2018. After that, you won’t be able to file your claim to get money back under this settlement with Western Union.

Comments

I did receive a letter and have registered for refund. Is there any timeline to initiate the return of monies? Thanks.

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. We will update the information at FTC.gov/WU when we have more information.

Why does the deadline keep changing? It does not seem very fair to those who have submitted their information and keep getting pushed back for their return.

The deadine was extended to allow people who used Western Union to send money to a scammer to file a claim.

My mother lost over $200,000 to a scammer using western union. She has recently passed away. I may still have receipts. Is there anything I can do to get our inheritance back??

If your mother used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017 you can file a claim for a her if you represent her  estate. You need to provide documents that support your role. Be sure to provide the claimant’s Social Security number or ITIN with the claim. The deadline to file a claim is May 31, 2018. Go to FTC.gov/WU for details about the claim filing process and to start filing your claim online.

How can I verify they have received my claim..I have emailed it all complete but got no verification it has been received.I am from Australia.

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information for claimants, and we'll update the page when there is news.

Will we find out the amount thats being disbursed before we receive the check?

The claims are reviewed as they come in. After all the claims are reviewed, the US Department of Justice will make decisions to approve or deny claims. Then it will work through an appeal process for the claims that were denied. Payments won't begin until the appeal process for the claims that were denied is concluded.

Any idea when that will be?

Hello. I did file a claim, but had no way of sending the receipt I was able to recover from the WU site. Do I need to include this receipt with my claim? If so, where should I send it. Thank you for your assistance.

You could ask the refund administrator about that. Call 844-319-2124, or email  info@WesternUnionRemission.com

I don't remember the exact date of the transaction, so how can i file the form?

If you used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get your money back. You can file a claim even if you don’t have paperwork related to the money transfer. You may still be eligible for a payment. Go to FTC.gov/WU for more information. You can click the orange button near the top of the FTC.gov/WU page to connect to the claim filing website. You must file a claim by May 31, 2018.

The date on my complaint for 400.00$ is wrong . It happened around June, July ,August or September. Of 2017. Thank you

You are not eligible to ask for a refund from the Western Union settlement for money you sent after January 19, 2017.

 

You can report that to the FTC at FTC.gov/Complaint and to the Western Union Fraud Hotline at 800-448-1492.

I couldn't believe this refund was happening!!
After 10 years, just last August of 2017 I destroyed all my big file of these documents thinking is over because of expiration or statute of limitations, and I wanted to forget about this sad chapter in my life.
I was scammed in 2007 with $2.800,00 sending to Nigeria. I did a lot trying to report, went back to western Union as soon as realized about the scam, reported to the website where I was contacted, UK Embassy, police in Nigeria, etc. but, in those days nobody was paying attention.
Knowing this settlement I really cried because I shred all receipts, and I deleted all emails related.
I am going to try without documents, I hope some luck be in my side. Thanks to FTC.

I'm an Italian, frauded through WU, who has submitted the claim forma, with all the detailed info regarding his scam. Nonetheless, due to the fact that neither checks, nor any other valuable in general, would be safe to be sent through the Italian post system, I would like to know if, in case the claim will be approved, is there any other mean of payment, in order to get refunded of the frauded sum.:)

You could contact the refund administrator that works for the US Department of Justice. The contact information is on this page.

I already did the claim and filed my information for when I was scammed how long will it take to return the money I did it back in December/January it’s may & I just got the update about the extension

It may take up to a year to process and verify people’s claims and determine who is eligible to get a payment. We will update the FTC.gov/WU page when we have more information

I received the paperwork about the money that I was scammed out of in 2008 in the mail and I sent it back in to you about 9 months or more ago and on my paperwork it had the exact amount I was scammed out of and it said I would receive the money April 2018, but I have not received it yet.

The FTC and US Department of Justice did not tell people they would get money in April 2018. The FTC and US Department of Justice did not send paperwork to people nine months ago.

If someone said you would get money in April 2018, it was not the FTC or US Department of Justice. If someone sent you paperwork nine months ago, it was not the FTC or US Department of Justice.

If you filed a claim on the US Department of Justice website,

the US Department of Justice will review your claim. It could take up to one year for the Department of Justice to review all the claims and determine who is eligible for a refund. We will put news about refunds on the FTC.gov/WU page.

It was from the company that's handling the settlement... its started with WU- and a number...Girald something or another

bridget,
i lost my receipt when i used western union to send money. but i gave the FTC all the information when i reported the scam, including the western union's MTCN or money transfer control number.

would this help my claim to qualify because the FTC has the MTCN, this information would tell them how much i sent to the scammer.

I am going to answer your question in two parts. First: yes, it is helpful to give details about the money you sent to a scammer when you file a claim. It's helpful that you included the MTCN when you filed a claim.

Second: Sending the MTCN might help your claim to qualify, but it does not guarantee your claim will qualify. Other decisions and facts effect whether a claim qualifies. The Department of Justice must verify every person's claim. Claims must be related to money sent to a scammer between January 1, 2004 and January 19, 2017. Read more about the claim process on FTC.gov/WU.

bridget,

so is it possible to have enough facts or evidence even though i do not have any documents to show for? because this happened about 10 years ago.

again i gave FTC the MTCN, i also gave them the check number that i deposited and the name of my bank.i might have given them the receipt number when UPS delivered the check. the delivery needed a signature.

The FTC encourages people to submit claims if they used Western Union to send money to a scammer, even if they don’t have all of the paperwork. They may still be eligible for payments.

Each person’s claim must be verified by the US Department of Justice. If your claim is verified, the amount you receive will depend on how much you lost and the number of people who submit valid claims.

Is there a way the Western Union Remission can extend the deadline one more time until June 29 or 30, 2018, so it will give more people a chance to file a claim [I barely found out about this settlement on January 2018] and give an update to the people who have already filed a claim if they are missing any pertinent documents related to their claim [e.g. W.U. receipt(s), MTCN’s, Police Report(s), FTC Complaint Report(s), IC3 Complaint Report(s), etc.]? By extending the deadline until June 29 or 30, 2018, it will give people more time to get those pertinent documents in on time so they have a better chance of getting their money back.

The deadline to file a claim is May 31, 2018.

You may file a claim, even if you don’t have the paperwork related to your money transfer. You may still be eligible for a payment. Read more about the claim process at FTC.gov/WU.

What do I do if I was scammed after January 2018? I was scammed last month.

You can report the scams to the FTC at FTC.gov/Complaint and to the Western Union Fraud Hotline at 800-448-1492. The information you give will go into a secure database that law enforcement uses for investigations. If the scammer contacted you through a website, for example a product sales website, you can report the problem to that site too.

What if you still have the copies of the moneygram money orders during that time period?

This refund program is only for people who used Western Union to send money to a scammer. You can report other problems related to wire transfers to the FTC at FTC.gov/Complaint and to the wire transfer company you used. Call MoneyGram Customer Care Center at 1‑800‑926‑9400. If the scammer contacted you through a website, for example a product sales or social media website, you can report the problem to that site.

How about if it’s not western union but DolEx Express Incis there any refund from this affiliation. My parents got scammed for over 850 dollars.

This refund program is only for people who used Western Union to send money to a scammer. You can report other losses related to wire transfers to the FTC at FTC.gov/Complaint and to the wire transfer company you used. If the scammer contacted you through a website, for example a product sales or social media website, you can report the problem to that site.

I am filing my claim today we dint have the exact numbers but I have all my bank statements and letter Dr I. Western union with confirmed transfer amounts I am a victim if identity theft through western union and I have a letter from them confirming it

How soon after the claim is filed will I get my money?

The refund administrator, Gilardi & Co., is working to verify claims now. This process could take up to a year. When the verification process is complete, we will post an update at FTC.gov/WU.

Despite the fact that I received a letter confirming my eligibility for a refund, I never received the check back!?

The refund administrator did not mail checks yet. The refund administrator is reviewing the claims that people submitted. It could take one year to review the claims. The FTC will post news at FTC.gov/WU when the review is finished.

Why am I just now finding this out? I filed a report with the FTC 2 years ago about being scammed using Western Union and provided transaction numbers and dates. And now the deadline has passed. This is devastating.

We were told we won a sweepstakes to receive it we were told to send money to Jamacia. We were scammed over $350,000.00 dollars. In November 2017 we returned all forms to recieve money back on the scam. and also money that was never picked up. Have never heard from this again please notify us and let us know what is the hold up on the $3,000.00 we were suppose to get back.

The claim forms you sent in must be verified by the US Department of Justice. If your claim is verified, the amount you receive will depend on how much you lost and the number of people who submit valid claims.

It may take up to a year to process and verify all the claims and determine who is eligible to get a payment.

You can contact the refund administrator to ask about your claim. The contact information is on this page. And save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

I just found all my paperwork yesterday I filed I lost 3000 on a car in 2010 I hope they take it I just found about it 2 weeks ago it’s up to the judge when I called the ftc they couldn’t do anything 8 years ago

I received a letter regarding this afew months back. Sent in There form thet attached , copies of the western union receipts, emails and texts from scammer as well as copies of police reports. How long til I receive monies?

It may take one year or more for the US Department of Justice to review, process and verify peoples’ claims and determine who is eligible to receive a payment.  Save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

I was scammed in 2005! I filed the paperwork that was requested on line. I received a letter in the mail November 2017 and did as it asked. I’m assuming I received a letter since the FBI here and in Canada were involved and they had all the information. They had me file a police report and give them as much information as I had. When will there be some kinda of resolution?

It may take one year or more for the US Department of Justice to review, process and verify peoples’ claims and determine who is eligible to receive a payment.  Save a link to FTC.gov/WU. We have useful information about the process and will update the page when there is news.

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