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New deadline for Western Union settlement requests

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Did you lose money to a scammer who had you pay using Western Union between January 1, 2004 and January 19, 2017? If so, you can ask for money back from the FTC’s settlement with Western Union. And the deadline to file your claim was just extended to May 31, 2018.

Here’s the deal. Western Union agreed to return $586 million to people to settle the FTC’s charges that Western Union hadn’t adequately protected people from fraud, and didn’t properly discipline problem agents. To get money back, here’s what you need to do by May 31, 2018:

  • Start at to file your claim online. If you got a letter in the mail about a complaint you filed earlier, you’ll have a Claim ID and a PIN. Click the blue “I got a pre-filled claim form” button and use those to file your claim. If you didn’t get a letter in the mail, click the orange button that says “I lost money, but did not get a claim form.”
  • Give as much information as you can about your loss. Upload any paperwork you have. The Department of Justice, which is handling the claims through their contractor, Gilardi & Co, will use that information to try to validate your Western Union money transfer.
  • Yes, you have to give your Social Security number or ITIN to file a claim. Read why here.
  • Don’t pay anybody to help you file your claim, or get money back. Anybody who asks you to pay for your claim or refund is scamming you. Tell the FTC.
  • Then, be patient. It might take a year for the Department of Justice to validate all the claims and start returning money.

If you have questions, you might find answers here, and also check out the FAQs at Why not do it now? But you have until May 31, 2018. After that, you won’t be able to file your claim to get money back under this settlement with Western Union.


It may take one year or more for the US Department of Justice to review, process and verify peoples’ claims and determine who is eligible to receive a payment.  Save a link to We have useful information about the process and will update the page when there is news.

I just found out today about this possible reimbursement of Western Union scammers!! I lost approximately $100,000 !!! Yes, that much!!! Is there still a chance to get reimbursed??? Thank you, --Ralph

  The last day to apply for a refund was May 31, 2018. We are not accepting any new claims.

I a victim of daiting online how I can do my claims for western union and for ria Wal-Mart to walmart

The deadline to apply for a refund for money you sent to a scammer using Western Union was May 31, 2018. We are not accepting any new claims. The FTC does not have a refund program about ria Walmart to Walmart.

I know a group of people who sent hundreds of WUs and they weren't aware of filing claims to get a money back. Will this be extended again?

The deadline to apply for a refund was May 31, 2018. We are not accepting any new claims.

Will this be in 2019, when we will receive any thing back. I got the letter in 2017... I Sent it back.. How long do you think the process will be? The beginning of 2019, middle or end of 2019. You won't get the fee of sending the money, but! Just money sent. That what the paper said, I don't see why not? But! At the same time. At least you getting your money back.. I was excited even 10 years later. It was even acknowledged. I moved like 7 or 8 times.
Don't tell me folk can't find. The part that God me is, that they didn't mind telling you, if you owe the government will take it, if there is money owed. I never owed the government, but! I swear they gone find a way to get that change, you got fraud from only for them to get your funds. Why did I laugh out loud... I want my whole 780.00 back...

This is really nice. Only just heard about this. Foreigners do not count as far as being defrauded by a multi-billion $$ bank who loves your money, more than you.

The deadline to file a claim was May 31, 2018. People were not required to be a US citizen, or be in the US, to file a claim before the deadline, if they used Western Union to send money to a scammer between January 1, 2004 and January 19, 2017. The questions and answers on the redress administrators website explain this.

I received a letter telling me to make my claim which I sent it in the mail as well as the online claim back in Nov/Dec 2017 and was told Deadline was in Feb 2018. Haven't heard anything on my $1500 scam that happened in Sept 2014. Now Im just seeing this new deadline that has passed. I filed a claim already and still haven't heard anything??

Have the lawsuit been file yet?

Hello I sent all documents required for 8 payments totaling €23.509,20. these payments were made between July 2015 and August 2015.
To date I have received no confirmation that these claims were received or are receiving your attention. Is this normal and please confirm at least receipt of these claims

To ask about your claim, contact Gilardi & Co, the company that is managing the refund process for the US Department of Justice, at 844-319-2124 or

Filed a claim about 1 year ago still haven't heard anything about it yet

What if I have moved or my address has changed since I submitted the claim? Is there somewhere I can change the address for me to make sure I get the check or money back?

You can call the company that is managing the refund process for the US Department of Justice at 1-844-319-2124. Get more information at

When do you think the payout will be?

I got a letter and I send it but I didn’t get no answer back and I had send it in February 2018

Is there any new info on this lawsuit. I sent my info in 2017. Last I seen was expect your refund in early 2019

I sent my info in the first deadline date. I asked how long the only reply I got was it could take a year. I guess it’s a year from the May deadline and not the November. I was told to refer to this website for any update. All I see is the same repeated info. It would be nice if they posted an update for us. The ones that lost money!

Get updates at and Gilardi & Co.

People sent in more than 180,000 Western Union refund claims. Gilardi & Co., the company the US Department of Justice hired to manage the refund process, is reviewing and evaluating all the claims to determine eligibility.

If information is missing from your claim, Gilardi & Co may contact you by mail to explain what is missing and to ask for more information. After Gilardi & Co. finishes the review, it will give recommendations to the US Department of Justice about final decisions. No payments will be made until all claims are reviewed.

Whats the update on the case?

I am wondering when we will see the refund back to us? I lost a lot of money!!

Anyone get a check yet? Heard anything new? Any updates? It's been forever since we did our claim.

People sent in more than 180,000 refund claims. Gilardi & Co, the company the US Department of Justice hired to manage the refund process, is reviewing and evaluating all the claims to determine eligibility. If information is missing from your claim, Gilardi & Co. may contact you by mail to ask for more information. After Gilardi & Co. reviews the claims, it will send recommendations to the US Department of Justice for final decisions. No payments will happen until after all the claims are reviewed. Check or for updates.

How much longer?? It’s been 18 months since I filed my claim. And please don’t use standard reply that makes you sound like a robot. Please give me the most accurate answer. Everything you see is repeated over and over again.

For the most recent updates, go to and

I actually just called the 888 number to ask the same question. I also filed my claim back in Nov/Dec 2017. They said that it will take a year or more to receive payment from the last deadline set, which if my memory serves is June 2019. So it will be sometime in 2020/2021 that we receive payment for our claims. I hope they don’t move the deadline anymore but I’m also glad that other who were scammed have the opportunity to get their money back as well.

The deadline for filing a claim was May 31, 2018.

Gilardi & Co. recently sent letters to some people who filed claims, because their claims were missing information. Gilardi & Co. sent 38,000 letters on March 29, 2019; people must respond to those letters by June 30, 2019. For more information go to and

Hi there I was sent a claim form through the mail which I filed online at the end of 2017 beginning of 2018. They listed my loss amount and I attached all of the information and emails I had about the fraud case when I filed. I noticed that they have moved the deadline again to June 2019. Is there a way to find out if our claim was accepted or denied? I haven’t received any further information about my claim since I filed it. It’s frustrating to feel like your being strung along and that you will never actually receive remission for the fraud that occurred against us.

When will there be an update on this?

I applied with my letter and ID and I have never received my refund. When will I get it

Get information about the status of refunds at

How do you find out the status of your claim it’s been over 3 yrs since I’ve heard anything?

You can contact the Gilardi & Co., the company that the US Department of Justice hired to manage the refund process. Go to for Gilardi & Co. contact information.

The FTC posts updates and information about the Western Union refunds at

Hello I file a claim back in 2018 i never received any letter i also move how can i give my new address

I filled out with and mailed it back maybe 2 yrs ago. What else do I need to do?

Did you file a claim through the FTC and US Department of Justice? The deadline to file claims through those agencies was May 31, 2018.

The US Department of Justice hired Gilardi & Co. to manage the refund process. Gilardi & Co. is still reviewing claims. Stay informed about the refund process by going to and

Will the payment come from the Attorney's Office that is handling the settlement?

The US Department of Justice hired Gilardi & Co. to manage the refund process. I don't know who the refund payments might come from. Read about the refund process at and

HA--Think we are all being scammed now--notice reading through all the comments the ONLY comment back is about being scammed by Western Union and where to submit the bogus form. I submitted mine back in Jan 2018----totally forgot about it until I was going through old paperwork's all just another scam.

If you think you submitted a bogus form to someone that was not part of the official refund process, please report that to the FTC at

If you submitted a claim through the official refund process, and want more information and updates, go to or

I was sent a card in the mail to sign and send back. I sent this back and it has been 2 years and I still have not gotten my settlement.

are there any new updates on this ? if so, where can i find it

I was scammed in in 2016.. And i sent the in tesco threw western union.. Was £350 pounds and Jst seen this so how would I clam my money now

You can't make claims now. The deadline to make a claim was in 2018.

I filled out the first set of forms sent out a couple of years ago. I have not heard back. I provided hard copies of everything for the fraudulent transaction. When will I get my refund?

I sent in the required forms I had moved several times and yet you guys found me I sent in the proper stuff and 15 months later still no word so if people are not getting their money where is the money going because I certainly didn't get my 400

The company hired to handle the refunds - Gilardi & Co. - has not sent out decisions about who is eligible. The FTC's information page about refunds is Gilardi & Co. has information at You can check those pages for updates.


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