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Google is not calling you

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Have you gotten a robocall at work, telling you that you have to take action or your Google business listing will be removed? Or maybe even marked as permanently closed? That kind of thing could be tough for a business — if the threat was real. But those calls are not legit—and not from Google.

The FTC just filed a lawsuit against Point Break Media and others, saying they made just those kinds of calls. According to the complaint, people who believed the calls and then spoke to a live telemarketer were told that they could avoid the problem by paying a fee (up to $700). When people paid this fee, the scammers then allegedly targeted them with offers for even more expensive services that would supposedly improve Google search results.  Of course, nobody making those calls is affiliated with Google. And businesses can — for free — manage their own Google business listing.

In this case, the scammers targeted music instructors, house painting companies, car dealerships, and other small businesses. They knew that appearing in online searches is crucial for those businesses, and threatening that connection with customers might make people act before stopping to think.

If you get a call like this, don’t press any buttons. Don’t call the number back, and don’t engage. That just encourages the scammers. The best thing to do? Immediately hang up the phone, and then talk about it with your colleagues or employees. Let them know that:

  • Scammers pretend to be someone you trust. They pretend to be connected with a company you know or a government agency
  • Scammers create a sense of urgency. They want you to rush and make a quick decision without considering options.
  • Scammers use intimidation and fear. It’s okay to hang up the phone and confirm what’s really going on before taking any action.

Then, sign up for the FTC’s Business Blog (, which will keep you up to date on what’s happening at the FTC, and how it affects your business. Also, check out Knowing about scams that target small businesses will help you protect yours.

Blog Topics: 
Jobs & Making Money


I received several calls recently. I let them leave a messages, I don't answer the phone. But these calls were from the IRS and if I did not call back they were sending the police to put me in jail. Hahaha. Of course I never called back.

I just had a call the other day about my business listing. I am facing ID theft and as of rite now, I AM OVERWHELMEND.

You can report identity theft at and get help to recover from problems caused by the theft. You can create a personal plan, get checklists to track what you need to do, and use the site's fillable forms and letters to send to businesses to explain what happened.

Why do we have to have number spoofing at all why not have the number your calling from and ID listed on the caller id. If this was eliminated then we would know who is calling and could protect ourselves. Get with it FTC protect our phones,time, and nerves and get the phone companies to accept responsibility even to a class action suit.

Hear. Hear. I get 7-16 calls a day. Where is the protection? What can we do besides only answer calls that leave a message? I rely on calls from potential customers, and feel that if I don't answer, they are afraid to leave a message.

I agree, I want to block all google voice calls because that's where ALL of my scammers are reaching me. I get 20 calls a day from google voice numbers and its driving me insane. I feel like I should be able to sue google for complicity to these scammers crimes since it is impossible to opt out of thier calls.

I'm still getting calls from Google trying to say my business listing isn't up to date on its information about our business. Funny thing is I run our business Google page so I know its information is current. But because all I get is Robocallers instead of live operators it makes it hard to tell them that I don't want them to call me anymore.

I am really glad to hear that FTC is going after these scammers. I get calls from them daily often from area codes all over the nation. And sometimes deceptively from local area codes.

Thank you for pursuing these crooks!

I’ve been receiving these calls for a couple months now. I just hang up. Problem is the number changes constantly coming from all over the country. As a business, it’s hard to ignore calls. So annoying.

I have saved every one of those robocall numbers in a special Contacts file called xScamGoogle. I have over 500 saved "xScamGoogle contacts" . It got so bad that, receiving at least 50 calls per weeks which I'd ignored meaning that I stopped answering the phone if I didn't recognize the caller- most calls were spoofed using local area codes or cell phone area codes which could well have been prospective customers, 90% of whom don't like taking time to leave voice mail, they'll call back. In the past 6 mo. I began taking the calls to see who are these callers- 75% were "Google Business Listing" robo calls to whom I informed whenever possible that I was, in fact, out of business & asked to remove my listing. The calls have almost stopped. I have numbers saved & i know when not to answer xScam contacts. Blocking them is useless, they have workarounds & w/only 300 slots, I ran out of them in 30 days. Those slots are now freed up for credit card scams and such. If the FTC wants my phone list of fake google callers, I'm happy to provide.

I've started to write down the numbers as well over the past couple of weeks the fake callers have gotten worse being a business we can't not answer the phone. They are taking time out of our work day and potentially holding up regular customers by holding up our phone line. I've even reported some that call everyday.

Unfortunately you could end up blocking someone you know, I received a call from these idiots from my own number on the phone that has that number. A friend received one from his wife’s number so unfortunately you can’t block all of them. I have received 15 calls already today from these idiots and I am fed up something needs to be done!

problem is the Do not call list sells your info to companies i never had a solicitor EVER call me until i sign up for the Do Not Call List in one week had 7 calls At al hours Thanks.

I got out the instruction book for my landline phone, turned to Call Block. I have been able to block unwanted callers by following the instructions for same. Have had much success, they try once more and when they realize they're blocked, bye bye.

How do you block calls.

So we just ignore them and they get to continue doing it??

So we just ignore them

Yep, I believe that's the plan.

We get these calls constantly; several a day. We've gotten to the point we guess whether it's a robo-call based on the caller id before we answer. It really is an inconvenience to be interrupted from your work for such nonsense.

Yep, It's aggravating that you get them and they just keep calling and calling to the point you almost don't want to answer your business phone without looking at the caller ID to decided if it's a customer or not.

I've been getting such calls for quite some time now, and I don't even have an active seller's permit. I haven't ever done a thing about such calls but hang up. Should I report such calls to the FTC Do Not Call Registry?

I have been getting call stating that if don't send pay the money that I owed the police will pick me up.

My place of Business receives calls claiming to be from Google Listings & AT&T all the time sometimes several within a busy business day. Being a business we can't guess weather or not a unknown or private number is the scammers or a serious customer it is getting quit annoying . Because they are using local area codes as the caller ID number which makes it very confusing. I've written down and marked some of the numbers that call daily but they just keep changing and adding more.

Me too. When I do answer, and find out it is a garbage call, I enter them into the phone with a caller ID that is junk or garbage. However, as we all know, there are several that subscribe to the service that scrambles the phone numbers to keep us guessing.

I have friends in Idaho and Utah, but don't answer any calls from those states, nor Texas, Nevada, Arizona, Florida, or NY.

Remove call spoofing, require caller Id to list company name and number and we could eliminate this time consuming,aggravation for businesses. Also require that the phone companies can be sued and take financial responsibility for the lost time in answering calls.

I find it sad that a lot of the comments blame the FTC or someone else, but don't put the blame on the thief calling from over-seas. Yes, it annoying and really bothersome as a business, but put blame where it should be! Not so long ago it was some weirdo breathing hard we had issues with. Get over it. Deal with it and just hang up like you would one of those old school prank calls.

Sometimes I like to prank the regular fake callers that I have marked in the phone as a fake caller from AT&T or Google. I'll play hold music in their ears it makes them quite annoyed and they hang up but it's funny if they call you while you have a customer with you in person they get a laugh and you cheer someone up. But, If I have a live serious customer on the phone I won't leave that call to answer the fake ones call waiting or not.

Thanks for the advice. I appreciate it. I am too embarrassed to ask for help and I don't want my family to know those thieves from Nigeria were posing as an American with american phone numbers and address and email.

The common thread I see here is the "shuffled phone number service", which puts out any other phone number but the one they are dialing from.

That is a service to scammers, and should be removed.

Personally, I am all about Freedom; however, I am talking about the personal Freedom of the person on the other side of the scammers phone call.

This "service" should be shut down, the right of scammers to lie, cheat, and steal should never take precedence over the American Citizen's Right to not receive a veiled caller ID to mask the scammer's "right" to lie, cheat, and steal from us honest citizens.
BTW, foreigners do not have the "rights" left to a true American Citizen, and in the most base case, have no right to use American technology to Lie, Cheat, and steal from American Citizens.

Perhaps this phone number caller ID shuffling service is not in America at all. Wouldn't surprise me.

The ftc has done nothing to stop this i moved my no to google voice and it does a good job of detecting these scams. But the caller id sysyem is broken and the fcc needs to demand a new secure

Username says it all... I heard blowing a loud whistle into the receiver, on a live call will deter he/she from calling back, I have not tried this, but it is a thought.

I get a tremendous number of calls from unrecognized numbers on my cell phone. Today, a call from 310.684.3631 left a message that sounded like a robot saying that a lawsuit has been filed under my name, and if I like, I can call call back before 'they' file the documents. Really? I think I'd be aware of having filed a lawsuit under my name.....hope no one stays late waiting for my call, lol....I do love the idea of blowing a loud whistle into the phone though, lol!

If everyone takes the offensive against these knuckleheads, we might make some headway. Here's the strategy. take the call, press one, answer the questions from the "Google" rep. When you are transferred to the "reviewing supervisor" who tells you how much the listing will cost, keep him on the line as long as possible. We can beat them at the time game by dragging out the refusal. Ultimately they fail by spending so much non-productive time with non-suckers.

Google Listing scammers interfere daily with client calls. They cost my busy time and money. I've made reports x's, to the phone company, FCC, congressman and state senator. Nothing is done. Who receives a benefit for allowing these calls? Who is turning a blind eye? A Whistleblower would be a hero and I would add to his, GoFundMe, page. It's a daily battle against my business, that recently started to also intrude on my private cell.

I just received a phone call from a Mr. Ron Martin.He told me his Employee I.D. # 150397 and that he was calling from Google. He wanted me todo somethings on my computer to see if my system was in good working order. He told me to go tothe search box on windows and type in " msconfig" . after I got there he said to click on "Services". That when a box came up with a bunch of things some them were marked running and some were marked stopped. That's when he got all nervous and told me I better do something about it . That's when I told I had to go and he could call me back later. He tried his hardest to keep me on the line , but I said I had to go to work. He insisted it would only take a min. That's when I just hung -up on him. Haven't heard from him yet. And my computer is preforming as usual. Beware of these guys.

Love seeing this info from MAY of 2018. It's late November now & apparently the FTC has made no progress whatsoever. We get several to dozens of calls per week from "google listings" robocalls.

Yeah and now it's November 2019 and still nothing done. 4-8 calls daily for me and about the same amount to my mother every single day. I have been reporting every single call to the FTC ( I leave the complaint page up on my phone so its handy) for approx 2 years now.

I got a call from a spammer and captured the telephone number on my cell phone its 727-351-8415. Please bust them and stop their BS

Keep getting calls from Google. I'm am sick of the calls.
Now Google is using my home number to call me. WTH

why cant the ftc just prosecute them for harrassment? i'd be happy to give them all the numbers that call me. there must be a way to track them down

Get these every day, where can we get in on this lawsuit.

Google scams are still alive in Oregon. I get several calls a day from autocall saying that my Google business search is in threat. So sick of this.

Google has the funds to put a stop to it. I am starting to hate google because of these calls. They call the business all day, every day sometimes ten minutes apart. Phone numbers are V30516521400084, 30615051700084, 30515461400084 etc etc.

We aren't a business but we receive calls daily from all over the nation. As soon as they hear my announcement on the answering machine "Thanks for calling. Please leave your name and telephone number. Thank you." They hang up but keep calling back every day from different area codes. When the authorities eventually find the way to quickly track the criminals involved in doing this, and they will with satellite technology etc. , they will get so much time they'll wish they would have gotten a regular job instead of trying to scam people. God bless.

Wow. Glad I checked this out. I was just about to sign up with this guy Mike supposedly from Google My Business. Super nice, no accent either, sounded like a 20 year old neighbor kid, definitely living in the US based on his knowledge of schools here. I thought it was weird that I got a call, but I did have issues with my business listing so it didn't seem too strange. He wanted to charge me $299 for a business listing update and to link it with google maps, SEO, etc, $199 per month thereafter, no contract. Anyway, I told him I would be home soon and call him back with the info. He called me back a few min ago while I was checking out potential scams. He also texted me his number. The first time he called it was from area code 210 in Texas, but his text a bit later was a 650 number, then he tried calling me back a few min ago and it was a 650 number. Three different numbers within a half hour??? Google's numbers are 650 area code so be careful... Sounded very legit, reviewed my page and my website, made a list of keywords for SEO..., on and on.

I do not have a business but have gotten a call today saying it was Google and not to hang up they've been trying to reach me. And my account was going to be closed?

Ya, got the Google Update Business Listing junk call.
Finally answered, was told to not hang up, and wait for an operator
to update my business listing. I just told them to just Delete the Business and Delete the backup also..
No more so far..

I called Google last week to get my password straightened out. The guy on the line had a very thick Indian accent and his name was Alan. He told me that I had received suspicious emails from Mexico and Canada and several local towns where I actually do have contacts and that my Gmail account had been hacked.

But I haven't received any calls asking for money or anything of value. None of my accounts I manage online have been bothered. How do I know that he is legit.

He was subtly hinting that he was not going to help me and I took it to mean that he was going to have to change my email account and/or email address, but I didn't stay on the line that long, even though I did get a first name, callback number and extension from him.

Google robo calls twice today, 7-22-2019 and one Google robo call last week. Taking a long time to bring this lawsuit to a close.

I just received a mobile call from google? "Please enter your password," I called the number several times hoping to speak with someone. This is odd and hope that my data is safe with google.



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