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What you need to know if you were a MOBE customer

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We recently wrote about steps that the FTC took to stop MOBE, an internet business-coaching scheme that was promoting a bogus online business opportunity to retirees and veterans. We’ve gotten a lot of questions from MOBE customers on our consumer blog and business blog. Here’s what you need to know if you were a MOBE customer.

Status of the FTC Lawsuit against MOBE

The FTC filed its lawsuit against MOBE in June 2018 and the case is ongoing. At the FTC’s request, the Court has temporarily suspended MOBE’s business operations.

The FTC’s primary goals in these types of cases are to stop companies from breaking the law, and to recover money that the company should not be allowed to keep. The Court will decide what we can do in MOBE.

Status of Refunds

It could take several months, if not longer, to resolve the case against MOBE. If the lawsuit results in refunds, we will tell you in the FTC's consumer blog. We’ll use information from MOBE’s database to identify customers who lost money and are eligible for a refund. At that time, you might need to give information to verify your claim. But not right now.

What to Do Now to Get a Refund

Nothing. You don’t have to do anything right now to request a refund. If you hear that you have to send a request to get a refund, it’s not true. That could be scammers trying to steal your personal or financial information. If there are refunds, the FTC will tell you if you need to do anything. But right now, there’s nothing for you to do.

Amount of Refunds

If there are refunds for MOBE customers, each person’s refund may depend on several things, including: how much the defendants are able to pay; how much the court orders for refunds; how many people lost money; and how much each person lost.

Timing of Refunds

If the Court orders refunds for MOBE customers, we will send out checks as soon as we can. There are several steps, including getting the money and information from the company, getting the checks ready, and mailing them. Those steps often take several months.

What to Do If You Were a MOBE Customer

  • Report your MOBE experience to the FTC: ftc.gov/complaint. This information may help the FTC in its case against MOBE. Your report also makes sure the FTC can contact you, if necessary.
  • If you were a MOBE customer outside the United States, you also may want to report to the consumer protection agency in your country. For more information about reporting international scams, go to econsumer.gov.
  • Save your documentation. Save any emails, documents or receipts relating to MOBE. If the case results in refunds for MOBE customers, your records could help you prove how much you paid. That could be a factor in how much money you could get back.

More Information about the FTC Lawsuit

Find out more about the FTC’s lawsuit against MOBE:

The FTC’s action against MOBE is not a class action. A class action is a private lawsuit brought by multiple victims working with a private attorney. At this time, we are not aware of any class actions against MOBE.

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Comments

I also would like to get a refund. I paid for the 21 Step plan and also purchased the Silver and Gold Master classes for a total of 2545.00. This is not including the cost of the website and other services they said I needed to continue the course. The mentoring service included was also extended at a cost. I am unable to find that documentation, though. I was very invested timewise and emotionally in this course and an extremely disappointed in what has transpired with MOBE.

I feel violated that Matt and his fellow MOBE compatriots could intentionally defraud us for their own unscrupulous gains. I cannot afford to pay the five credit cards issued to me in the amount of $26,000. I also incurred another $24,700 for Masterminds that I did not attend because I felt pressured to purchase what I could not afford. My coaches never really told me from which products I could choose when starting my business. I thought this was not realistic and unusual. MOBE has targeted seniors and veterans. Would Matt do this to his mother? Shame on him and the others who have profited from us.
I have filed a complaint with the Federal Trade Commission and trust that they will be able to present an effective case of this fraud to the court.

I am retired and living on a fixed income and had paid for the three Masterminds from my retirement account. I am having a very difficult time making end meet. I'm hoping to having my credit card debt discharge and receive a refund on my money for all my other expenses with MOBE.

After hearing about Mobe's downfall I submitted my Complaint in July 30, 2018. Pretty much like everyone else I was shocked to know that I had been scammed after being careful. I am retired with no savings, borrowed money to invest in this company that promised to help us rise from this poverty dilemma. Instead I was left with a debt of $21,363. I was forced to go to a debt consolidation company to keep all my creditors from eating me alive! So, back to living from paycheck to paycheck (social security no less)! I have applied to over 60 jobs but guess a 72 year old doesn't have a chance with all younger applicants. I do hope i will get a refund real soon.

I was a newly initiated customer, I paid the full amount for the Gold package and didn't even receive the package and lost my money completely. I have a receipt for proof that I invested $2500.00.
It would great I received a refund. Please

Why am I still receiving emails from MOBE ?? I ignore them of course, because I backed out of losing more money than I already had lost, so with this FTC report I'm rather confused now.

Why am I getting contacted by people as if MOBE is back in business on Facebook? These people are using the same sales tactics as MOBE did, and it makes me think Matt is back in business to try and scam us again. I'm not taking the bait but others seems to be. Beware folks...

Are there any updates on the status of the case or refunds? I’ve completed the complaint almost a year ago and I have all of my receipts from what I invested into MOBE.

They got me for $2500 three days before the government shut them down

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