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Netflix phishing scam: Don’t take the bait

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Phishing is when someone uses fake emails or texts to get you to share valuable personal information – like account numbers, Social Security numbers, or your login IDs and passwords. Scammers use your information to steal your money, your identity, or both. They also use phishing emails to get access to your computer or network. If you click on a link, they can install ransomware or other programs that can lock you out of your data.

Scammers often use familiar company names or pretend to be someone you know. Here’s a real world example featuring Netflix. Police in Ohio shared a screenshot of a phishing email designed to steal personal information. The email claims the user’s account is on hold because Netflix is “having some trouble with your current billing information” and invites the user to click on a link to update their payment method.

Netflix phishing scam screenshot

Before you click on a link or share any of your sensitive information:

  • Check it out. If you have concerns about the email, contact the company directly. But look up their phone number or website yourself. That way, you’ll know you’re getting the real company and not about to call a scammer or follow a link that will download malware.
  • Take a closer look. While some phishing emails look completely legit, bad grammar and spelling can tip you off to phishing. Other clues: Your name is missing, or you don’t even have an account with the company. In the Netflix example, the scammer used the British spelling of “Center” (Centre) and used the greeting, “Hi Dear.” Listing only an international phone number for a U.S.-based company is also suspicious.
  • Report phishing emails. Forward them to spam@uce.gov (an address used by the FTC) and to reportphishing@apwg.org (an address used by the Anti-Phishing Working Group, which includes ISPs, security vendors, financial institutions, and law enforcement agencies). You can also report phishing to the FTC at ftc.gov/complaint. Also, let the company or person that was impersonated know about the phishing scheme. For Netflix, forward the message to phishing@netflix.com.

For more tips and information, visit this article on phishing. Then test your knowledge by playing this game.

Blog Topics: 
Money & Credit

Comments

I was being scammed last week by a scammer using two of my friends and they are my classmates that I graduated with back in 69 both of them were hacked and then they were trying to get to me I have one phone number that maybe you can use that they used which was 202 930 510 8th I caught him though because I was scammed last year in May for $26,000 so I know what to look for now they wanted my password and my email no go I would never do it again because they were using both of my friends I know what to look for now but I know you guys need to know this too but they were using that number and then they started using another 202 number which I have already deleted from my phone they are not going to pick on me and I caught them so I haven't heard a word from them and I will not answer them again they said that they were Facebook Lottery and I asked him I said how much money do I need to cover this and they said $950 well I looked up Facebook Lottery fraud and a gentleman was frauded for the $950 plus more money so I knew this was a scam this is just to let you know that this is twice already that I had tried to be scam but the first one I really was scammed and boy did that hurt and I don't know if I'll ever get that money back I know all the peoples names and the phone numbers from the first one I don't know what they're doing about it but I've turned them into the FTC Health and Human Resources and also a detective here in Uniontown where I live which is Pennsylvania have not heard a word from no one so I don't know if I will be fortunate enough to get any or all of it back I was a fool but did not know because my husband passed away two years ago but back then it was a year ago not quite and I was just beside myself but thank you for informing us about this I knew all about it but I'm glad you're letting everyone else know thank you very much

Had a lot of scam emails " to hurry and update your health ins. by the 15th of December.Some days were getting 3 or 4 emails of the same thing.I would just delete the emails without even opening them.When I deceided on my health insurance I did a lot of searching and making sure I am talking to a real agent.Finally I got a good agent and made out great better than I ever had.I laughed when they said hurry got only a few days left I laughed because I had gotten mine in the middle of November.They were looking for my personal info if I tried to apply.I knew because I went thru ones I checked on that were legit and double checked after to make sure I talked to right person. Later about the 18th of dec. I got a call the call stated only one word and I know where that would come from as I get that word sometimes when I have a reminder for me but no others.Any ways with this one girls voice sounded like she had garbage in her mouth and asked me if I needed help on choosing a health provider right then I knew that it was a scam as the deadline was 3 days earlier.Told her I got my new ins a month ago and she hung up quick.I notified my business call I got that they may have an employee doing this and they will alert higher ups.

Best thing to do is never respond to any email of this nature. If you have an account with the company go to their website and log in with your credentials to check it out.

According to an email my account at Bank of America needed updating. Ha Ha no account at Bank of America, did not respond and sent it to Spam where it belonged.

Thanks for the info.

Thank you for the article!

For about two weeks up to Christmas, I received several phone messages from PNC Bank regarding problems with my account. I was supposed to call them ASAP.

When I didn't call them back, I started receiving text messages from them regarding problems with my account, with direction to immediately call the number provided to me.

MUST be a REALLY big problem with my PNC account, considering I don't bank with them.

Tried contacting PNC's toll free number to mention the scam to them. No luck because I don't have an account with them.

Gave up and called a local PNC branch and spoke to an actual human. They're aware of the scam.

These companies that require us to use a credit card or bank account need to provide the extra security. I would rather send a check monthly to an address. Its getting to the point that I will soon only do business with a company I can visit in person. We will go back to doing business that way one day. We are way to trusting of this internet thing. It has caused nothing but problems because it is too easy to be anonymous.

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