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$153 million in Western Union refunds

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Refund checks worth about $153 million are going out to over 109,000 people who sent money to scammers through Western Union wire transfers. The $153 million is a portion of the money Western Union paid when it reached settlements with the FTC and Department of Justice and agreed to create a strong, anti-fraud program. Western Union also admitted to criminal violations in its settlement with the Department of Justice.

The first refunds are going to people who signed and returned a pre-filled claim form and agreed with the dollar amount stated on the form. The refund administrator, Gilardi & Co., is verifying claims that need additional information. Other people who filed claims will get refunds later this year.

The refund checks will come from “United States v. The Western Union Company.” If you’re in the US, you have to cash or deposit the check within 90 days. If you got a check but don’t agree with the amount, you can cash the check and contact Gilardi & Co. For more information about refunds, contact Gilardi & Co. at 844-319-2124 and go to Learn more from the FTC at Western Union Refunds.


Blog Topics: 
Money & Credit


Hi, I singed and returned pre_filed claim right at that time about t a man who scanned me over 18000 us dollars but I didn't any refund yet . Will you please consider and let me know about the issue
Best regards

I received the cheque. Is this in USD or Canadian finds? (I’m from Canada)

I live in Canada is my cheque in US funds?

Yes, the cheque is in US funds which means if your bank accepts the cheque, the cheque will be held for a period of about 10-15 business days to make sure the cheque clears.

I have a friend in Hungary whose claim was accepted. She even has received the check. But: there is no way for her in Hungary to cash the check. I called the Remission Administrator at (844) 319-2124, but was told that the only option they have is to reissue the check. What can be done?

I already got my check but im in the Philippines and the check amount is in US Dollars.. will the bank honor my check and allow me to deposit the check to my account even if I dont have dollar account?

Shen I’m in Bacolod & I haven’t received my check. Which part of the Philippines are you in

hi from Philippines too, they did not accept dollar check unless you will open dollar account will cost $500, and once you opened dollar you can deposit the dollar check after 6 months, but they only gave us until July 17 to encash to deposit the check or else the claim will be dismissed. hope there's other way to claim the refund. hope they can transfer the funds via western union so we can claim it directly in Philippine PESO.

Are these funds in $US?

The amount stated on the cheque is in US dollars and my bank here in Canada (TD Canada Trust) did accept the cheque but they put a hold on it for 15 business days

Budz306, Did you receive the full amount of your claim?

Yes, I did receive the full amount of my claim

Is this lawsuit only for US Citizens or also Citizens living outside of the US Country? I did filled out the online lawsuit form back in May 2018. I’m in North Eastern Part of Ontario, Canada.

Since March, Gilardi & Co. has sent checks to people in the US and in other countries.

Dear FTC
If Gilardi & Co. has sent cheques to people in the US and other countries, what is stopping them from sending cheques to us? what is the difference from people who have received cheques and people who have not received cheques? FTC I would appreciate an honest answer from you. Please don't stay silent.

I live in Guadalajara, Jalisco, Mexico. I received a check from "United States v The Western Union Company", but since I don't have VISA, I can't travel to USA. How can I get the deposit? Can I endorse the check to someone else to cash it in USA?

How will excess funds be handled, i.e., funds remaining from the settlement after all substantiated claims have been paid?

Received the FULL Amount in US Dollars that was claimed- Am thrilled. Had sent a wire (money transfer) from a Western Union office in Canada to another one in England; this happened almost 18 years ago- sent the money to a scammer, unknowingly. Am so pleased with how easy it was to claim the money (filled out the forms some time early last year?). The cheque came last week much to my surprise (mind you it was dated April 9, 2020) got it on June 8, 2020, truly thought that I would never see this money again. A letter was attached to the cheque with a full explanation of United Stated v. The Western Union Company.

Am so grateful. Hope all of you who rightfully are owed also receive your restitution.

Great for you. While the rest of us don't get an answer and are still waiting.

Are we able to check the status of our refund? Can we see if were still on a waiting list or if the refund has been already sent and never received.

People who didn't receive their money yet, is it guaranteed we will get it before the end of the year?

The 120 days are nearly over. Hope that not will be change to 150 days next weeks

The 120 days started after March 10 therefore the 120 days just ended this week in july

how can you tell the status of your claim. Have a claim #.

Doesn’t seem like there is any guarantees you will receive anything. Seems it’s up to the company handling this who is refunded and when and how much. I sent proof of my claims and they wanted more proof. I got a “deficiency letter dated Sept 3 2019. It had to be returned by October 3. Less than a month from the time I received it. The people who received deficiency letters dated March 29 had until June 30 to return them. Over three months. It’s crazy that some people were given so much longer to gather proof and resubmit the form. The deficiency letter said I only sent proof of a partial amount because they couldn’t read some of the receipts I turned in. So I got my transaction history from WU which took 21 days. Anyways even after going through all the trouble to scan my receipts, provide all kinds of documents and forms to request my WU transfer history, finally get the history 21 days later which was near impossible to open since it was sent encrypted, and mail it all in, I still have no answers. I even filed a police report when I was scammed and contacted Western Union years ago when it happened but never received a “prefilled form.” When calling the office handling this with my claim number no one can give me any information. It’s quickly approaching the “120 days” so I wonder if they will soon make the rest of their decisions.

FYI - the original return date for the deficiency letters was April 30, 2019. Believe me because I got one and sent my docs back via certified mail to ensure they were received. I also did not receive a pre-filled form. I happened to see the article printed in November 2017 regarding the remission and filed a claim.

Hi all, Just reading thru comments and it sounds like all the (substantiated) reimbursements are coming in waves. Years ago, my father, who is deceased now, lost close to a million US dollars in several different scams, incl. this W.U. scam. It’s great that this is now finally happening. I’m expecting only to get a partial refund (Which is still much appreciated) and I was curious if the settlement would come in my name (as estate executrix) - or in the estate name? By chance anyone know? I, like many of you, have had a tough time trying to contact the atty’s office. Thanks!
Peace, Maya

Maya, I think if you can provide proof of all the funds your dad lost, thn you should get pretty close to the amount he was scammed out of

I am still waiting on the refund from Western Union due to victims of romance scams...I sent in all my info and copies of receipts a year and a half ago...please advise!!!

I’m still waiting on my refund check and I can’t even find any information on it anywhere now. The website western union remission is down and the phone number now puts you on hold forever and then hangs up

where do I check to see if my claim has been approved ?

I have not received a check, send another request for status today. This is incredibly frustrating, but I'm glad to hear that some people are receiving checks.

So is western Union charging their $15 processing fee to get the refund check? Western Union has been legally holding peoples money hostage for years and they still do it.

Gilardi & Co. is managing the refund process for the US Department of Justice. The Department of Justice started distributing checks in March 2020. The checks don't come from Western Union. You don't have to pay a fee to get a refund check.

Did they send all the Checks until 10. July or again only a Part of them?

I’ve been just another one who has been waiting, & waiting, & waiting and have seen “nothing” except a deficiency letter which made me search for the receipts and re-submit them a 2nd time. I was scammed out of more money through Money Gram, but know nothing of how to put a claim in to receive funds back from Money Gram. Does anyone else know anything about Money Gram?

I still haven’t received any compensation when will I be receiving a check

I submitted all the necessary paperwork over a year ago. Can someone tell me when I will see payment for the fraud amount that I filed against. Thanks

why are they still saying being reviewed why do people have to wait to get there money this long

Hi - new to this thread so I apologize if this has been asked and answered before: anyone know how much of their claim they get back? Would it be the whole amount?? Thx.

“Suppose” to be the full amount

Hi -
anybody know What the Amount is that people will get back? like is it the Whole amount or just Partial?

Well they gave me a date of july 12th but will see

What is the July 12th date?

Yeah- this July 12th “update” <I>Would Have</I> been yesterday. A Sunday.

When the nexts set of checks where suppose to be mailed .

The claimants who filled ,signed and agreed to the amount on their pre-filled received 100% return,,So if you have filled out the correct documentation and proof ,you should,maybe ,be entitled to 100%,as well,only my logical thinking,,,,,but the reviews go on and on and on

FTC keeps saying if received a pre-filled form then that amount is being refunded. I signed and returned mine certified mail, never got a reply to say it had been received. Surely an email was all that was needed to let people know that the form had been received. I don't understand what the hold up is. What is meant by later in the year. It is now July. How much longer will it be ? I also sent a registered letter and still no reply. Thinking that the longer the money is held the more interest is earned on top of the fees paid to administer the funds. Get on with it and pay every one out.

I agree - 100%

FTC staff and Gilardi & Co need to be making more comments and answering the questions posted every day. There must be at least one person who can do this. Answers would probably clear up lots of different questions in one reply from all the listed questions.


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